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Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites. Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner. Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
 
Overall
1 out of 5
1 out of 5
Paid full price and no hot water!
By Kyle from Texas
When we checked in, we were told there was going to be no hot water but water could be warm. We were running late to engagement so my entire family had no time to go look for another hotel.
When we got back to hotel, we could not even start the shower because there was not enough water pressure from the cold. There was no water at all when using hot water side. And there was no definitely no warm water, it was cold. So my entire family sponge bathed with cold water.
Miserable experience for our family. And made it worse we had to pay full price. Handled poorly by the staff.
Customer avatar
Posted by
onMarch 29, 2025
Hello Kyle,

Thank you for staying at our Holiday Inn & Suites Phoenix Airport North. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the The Holiday Inn Express & Suites Emporia. We are conveniently located off I-35 and near Hwy 50, I-335, and K-99. The Holiday Inn Express & Suites Emporia hotel is conveniently located minutes from Downtown Emporia, David Traylor Zoo, Jones Park and area businesses including Tyson Foods, Burlington Northern Santa Fe Railroad, Vektek, Hostess Brands, Hopkins, Simmons Foods, and Emporia State University. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free WI-FI. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Emporia, enjoy your stay at the Holiday Inn Express & Suites Emporia Northwest.
 
Overall
1 out of 5
1 out of 5
I use to love this place :(
By Fuelie from Minnesota
I love to stay at this location HOWEVER as a Diamond Elite member I was absolutely shocked over policy.
I stopped in at noon to tell them I wanted to do early checkout and the kid behind the counter (Walker) said he would see if that was possible. Of course it wasn't due to not being available. The more questions I ask the more arrogant he became. I have been an IHG member for 37 Years I was really disappointed. He said he would have to charge for the night. He also told me he had worked there for 2 years and no one has been allowed early checkout unless we let them know in the morning before leaving. Just feeling like this Kid could care less about customer loyalty I decided to move on. Needless to say my next trip to Emporia Kansas I will be staying at a competitor.
Totally done with them.
Customer avatar
Posted by
onMarch 29, 2025
Hello Fuelie,

Thank you for staying at our Holiday Inn Express & Suites Emporia Northwest. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Our Fort Lauderdale Airport Hotel The Candlewood Suites of Fort Lauderdale, Florida brings you the comforts of home with a convenient location. We're two miles from both Ft. Lauderdale Hollywood International Airport and the Amtrak Tri Rail Station. While lodging in Ft. Lauderdale you'll find many exciting attractions nearby. Spend a day exploring Fort Lauderdale's waterways on a water bus or JungleQueen boat tour. You'll find popular districts like Las Olas and Riverwalk Arts and Entertainment District just three miles from our extended stay hotel. Ft. Lauderdale is also home to many of Florida's sports teams. With Port Everglades Cruise Port and Broward County Convention Center two miles from our suites, Ft. Lauderdales business travelers can benefit from our location. Other nearby businesses include Marathon Ashland Oil Maritime Professional Training Bombardier Embraer Air and Jetscape. Our Cruise Port hotel offers complimentary amenities like laundry services, a CD and movie rental from our lending library and high-speed wired and wireless Internet access. Purchase snacks and necessities from the Candlewood Cupboard store relax in your suites triple-sheeted bed and cook out on the Gazebo Grill. Candlewood Suites invites you to enjoy a memorable stay in our pet friendly Ft. Lauderdale hotel.
 
Overall
2 out of 5
2 out of 5
Room smelled like mold. Bathroom fan was on but not working.
By Brad from Fort lauderdale
Room smelled like mold. Bathroom fan was on but not sucking out moisture. Window does not open so moisture stayed in room causing mold smell. Good location but not healthy for my kids and myself. Hotel is starting to get old. Seems like owner is trying to maximize profits so you do not get the little extras like other hotels.
Customer avatar
Posted by
onMarch 29, 2025
Hello Brad,

Thank you for staying at our Candlewood Suites Fort Lauderdale Airport/Cruise. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Candlewood Suites and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
 
Overall
3 out of 5
3 out of 5
You can find better value at other hotels
By Zebulon from Memphis, TN
While the Crowne Plaza Astor is a very convenient location for those attending events in the French Quarter, the valet service, parking, breakfast, quality of amenities, and overall value was just not there for me to stay again. For over $400 for 2 nights, you should get much better. Further, the staff has gotten into the notion that they can treat customers like garbage because they'll just have more coming in the future is apparent on some, but not all of the staff members.
In the future, I'll be staying at either a bed and breakfast within the French Quarter or looking at options in the business district and just taking an Uber into the area. The Crowne Plaza Astor is just not worth the expensive stay for what they offer. You can't have a breakfast with just 4 items on the menu and just one hard working lady serving and expect to thrive in New Orleans.
Customer avatar
Posted by
onMarch 29, 2025
Hello Zebulon,

Thank you for staying at our Crowne Plaza New Orleans French Quarter - Astor. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Crowne Plaza and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in with True Southern Hospitality Flanked by the scenic Savannah River and the verdant, storied squares of downtown, the Staybridge Suites Hotel Savannah Historic District is a traveler's dream. A picturesque location, spacious suites and a wealth of amenities make it perfect for extended stays and short visits alike. Whether work or play is your objective, opt for this hotel in Savannah, GA. The hotel's historic district locale allows for endless adventure. Embark on a historic trolley tour or browse the River Street boutiques, just steps from the hotel's downtown Savannah address. City Market is popular, and who can pass up dinner at Paula Deen's restaurant? If business brings you to this hotel in Savannah, GA, you'll be pleased to know that there is a 1050-sq-ft meeting room. Nearby companies include Gulfstream, IP & Flight Safety, and a free ferry provides convenient access to Savannah International Trade and Convention Center. Your trip doesn't have to be all work, though: make time for a round at one of the local golf facilities. This hotel's suites in downtown Savannah afford all the comforts of home, including free Internet access, complimentary 24-hour laundry room, Fitness Center, and pet-friendly accommodations (fees apply). Complimentary hot breakfast is available every morning, and evening Social Receptions are a nice way to unwind. Onsite parking is available for a daily fee.
 
Overall
3 out of 5
3 out of 5
Maintenance employees needed
By Suzyq from South Carolina
We had issues with refrigerator not working, outlets not working and maintenance not fixing the issues until we complained loud enough. In our opinion if you're paying over $200 a night for a room, you should not have any issues and guaranteed a comfortable stay. We asked management to be compensated for our less than comfortable stay. She said she would give us enough points for a free night stay next time. 15000 points is not enough points for a night stay so she lied to us. The breakfast and happy hour was great and the employees who ran it were very friendly. We will not be staying at this location again. We don't want to risk getting a room with so many maintenance issues.
Customer avatar
Posted by
onMarch 29, 2025
Hi Suzyq,
Thank you for choosing our Staybridge Suites Savannah Historic District and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the Secrets of Pendleton, Oregon Our hotel's nestled in the heart of the Real West, where adventure and history meet. Breathtaking mountain views and mysterious underground tunnels surround the Holiday Inn Express® Pendleton hotel. We're located just off I-84, so it's easy to get around from our hotel's location in Pendleton, Oregon. Business guests lodging with us always satisfy by our customer service, facilities and location. Need to get some work done? The Business Center is open 24 hours and offers printing, copying and faxing services for our hotel's guests. In Pendleton, Oregon you can visit Blue Mountain Community College, St Anthony's Hospital and the Pendleton Convention Center. If you're looking for something to do, you won't be disappointed in Pendleton, Oregon. Our hotel's guests are only two miles from Pendleton Round-Up, the area's premiere Rodeo arena. Downtown has the Children's Museum, the Woolen Mill and tours of the historic, fascinating underground city. Don't forget Wildhorse Casino just 15 minutes away! We're more than just a great location; our smoke-free, dog-friendly hotel also has award-winning service and facilities.
 
Overall
2 out of 5
2 out of 5
Poor Service and Noisy Neighbors
By NF55 from Seattle WA
This was the worst experience we have ever had at a HI Express. There was no clerk available at check-in around 4 PM. We waited 10 minutes for her to return and then she took a phone call while helping us. She failed to return my ID & credit card so I had to return to the desk immediately after check-in. The neighbors next door talked loudly until after midnight and their dog barked intermittently through the night. The breakfast bar was messy and almost bare 30 minutes before it was due to close and there were no available tables. I was going to speak to someone at check out, but once again there was no one at the desk when we left the building. Perhaps the staff was just having a bad day, but it was not a good experience.
Customer avatar
Posted by
onMarch 29, 2025
Hi NF55,
Thank you for staying at our Holiday Inn Express Pendleton and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At Holiday Inn & Suites Orlando – International Dr Theme Parks, we are a sensory-inclusive hotel that prides itself on taking care of our guests. Our contemporary flair and modern amenities offer easy access to everything you need. From on-site dining to a marketplace, well-equipped Fitness Center, Business Center, heated outdoor pool, and a free shuttle to the parks, we have it all. Located just off International Drive in Lake Buena Vista, we are near Orlando’s top attractions. Our friendly shuttle staff can escort you to and from Walt Disney World Resort®, Universal Orlando®, and SeaWorld®, free of charge. Discovery Cove, Orlando Vineland Premium Outlets, downtown businesses, restaurants, and nightlife venues are also within a few miles of our hotel, making us the perfect home base location.
 
Overall
2 out of 5
2 out of 5
Please clean more
By Very disappointed from Florida
Breakfast should be free because it's nasty. Rooms should be cleaner due to hotel is fairly new. Parking should be free because it's a regular parking lot no security.
Customer avatar
Posted by
onMarch 29, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Orlando International Drive Theme Parks and sharing your feedback. I am glad to have been a host to one of our valued guests.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy South Padre Island Hotel's Access to Beach Whether you're searching for accommodations that put island businesses at your disposal or the perfect starting point for an unforgettable vacation, look no further than the Holiday Inn Express® Hotel & Suites South Padre Island. From this hotel, you can access the island's top corporations and take advantage of the beach and outdoor activities that South Padre Island offers. This hotel's business guests are sure to have a productive stay in South Padre Island thanks to the hotel's location. Stroll on the beach to clear your head before events at the island's oceanfront convention center. For more convenience and efficiency, you can book the hotel's meeting space, suitable for meetings and events of up to 125 guests. Vacationers have just a three-minute walk to the beach and enjoy the array of adventures available near the hotel's site on South Padre Island, Texas. Both Sea Turtle, Inc and the Birding and Nature Center are adjacent to the hotel. After exploring them, saddle up and experience a beach sunset via horseback at the Island Equestrian Center. "Stay Smart" at this hotel's facility on South Padre Island, Texas, where you can take advantage of a free, hot Express Start Breakfast Bar each day. Work out in the Fitness Center, and then fire up a barbecue grill by the outdoor pool for dinner in a convivial atmosphere. Free hotel-wide Wi-Fi access is provided. We hope to see you soon!
 
Overall
1 out of 5
1 out of 5
winter vacation
By Love me 2 from minn
we come to the island for couple months in winter. this is a great place to stay with lots to do. the staff is always so nice and helpful. rooms are clean and beds are comfortable. breakfast has many varieties. I like the pancakes. all the kitchen staff was great. kept everything clean and stocked. everyone at front desk no matter what shift was really nice. would recommend this hotel.
Customer avatar
Posted by
onMarch 29, 2025
Hi Love me 2,
Thank you for staying at our Holiday Inn Express South Padre Island and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A Stay Like No Other Welcome to the Holiday Inn Express & Suites – Latham Right off I-87 just 5 minutes from Albany International Airport & 15 minutes from downtown Albany. Conveniently located near 4 nationally recognized universities and historic Saratoga Racecourse, site of the 2024 Belmont Stakes. You’ll love nearby attractions such as Empire State Plaza, NY State Museum, and abundant Arts and Entertainment. Check out the Capital Region’s premier shopping destinations: Colonie Center Mall, Crossgates Mall, & Clifton Park Center. Unforgettable experiences await visitors at the Baseball Hall of Fame in Cooperstown, a charming drive away through the Catskills. Breathtaking sites like Cohoes Falls (USA’s 2nd largest waterfall) and striking vistas of Thacher Park and the Helderbergs await. Take a short drive to scenic Lake George … delight in a steamboat cruise, visit historic Fort William Henry, and enjoy free family-friendly recreation: hiking, biking, canoeing, skiing. We feature a free shuttle (7:00am – 11:00pm) to Albany International Airport, 24-hour Business Center, free high-speed Wi-Fi Internet, and flexible meeting spaces (seating up to 300). Take a dip in the indoor pool and whirlpool, workout in the 24-hour Fitness Center … and don’t forget our complimentary hot breakfast buffet! Plan A Stay Like No Other!
 
Overall
1 out of 5
1 out of 5
Good location, nice hotel but bad customer service
By Omar from Boston MA
Hotel located in good location with good amenities. however the customer service is less than professional because there's a lot of inconvenience, the communication was very poor and didn't try to try to solve or accommodate any issue we faced. I would not return to this hotel.
Customer avatar
Posted by
onMarch 29, 2025
Hi Omar,
Thank you for staying at our Holiday Inn Express Albany Airport Area Latham and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Chicago Niles is a new hotel located in the Chicago North Shore Area and near Chicago Downtown and O’Hare Airport . The hotel is located 8 miles from Chicago O’Hare International Airport (ORD) and near major highways, Edens I94 Expy, I90, I294. Business travelers can conveniently drive to work in the Skokie, Northbrook, Glenview, Niles, Lincolnwood, Morton Grove, Deerfield, and Wheeling areas. The hotel is near the Chicago’s Metra Train Station makes city travel easy and downtown entertainment options endless. The Holiday Inn Express & Suites Chicago Niles is located near Northwestern University, Wrigley Field, Fashion Outlets of Chicago, Donald E. Stephens Convention Center, McCormick Place, and the Magnificent Mile Downtown Chicago. Rent a Segway at Navy Pier , walk along Lake Shore Drive and see the city from Willis Tower . Close by, shop the open-air Westfield Old Orchard Shopping Center. Our Niles hotel delivers an array of services, including free breakfast, 24 hour Business Center, Fitness Center, and an indoor heated pool. All rooms feature minifridge, microwave, coffee maker and work desk with free WiFi. The contemporary hotel is defined by urban style and modern comfort, and sets the stage for an exciting Chicago experience for both business & leisure travelers. The hotel is near Shure, Allstate, FedEx, Federal Mogul .
 
Overall
1 out of 5
1 out of 5
Broken items and no shower curtain
By Grace from WI
The staff didn't do anything to make it right after we addressed these items with them. We didn't get what we paid for so we should get a refund.
Customer avatar
Posted by
onMarch 29, 2025
Hi Grace,
Thank you for staying at the Holiday Inn Express & Suites Chicago North Shore - Niles. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements. I can't send you a private message to extend our sincere apology. You can contact our hotel directly via Phone: 847 588 1900 and Email: niles@lakhanihospitality.com if you need further assistance.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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