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- First review commentFebruary 14, 2017
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A modern riverside hotel in suburban Kingston, with free Wi-Fi, meeting facilities, a restaurant and a fitness centre.
Crowne Plaza® London - Kingston hotel is 22 minutes by car from Wimbledon, 25 minutes from London-Heathrow Airport and 35 minutes from London-Gatwick Airport. Surbiton railway station, with fast services to central London, is five minutes away by car and 15 mins walking distance.
The splendour of Hampton Court Palace is just eight minutes away by car. This royal palace boasts a stunning collection of artworks and one of the world's largest evergreen mazes. For more natural wonders, head to Kew Botanical Gardens only 25 minutes away. Its Treetop Walkway provides fun for all ages. Families are sure to appreciate Chessington World of Adventures which is just 10 minutes away by car, it combines theme-park thrills with an enormous zoo.
Free Wi-Fi, five meeting rooms with space for up to 250 guests make the hotel an excellent conference spot. Kingston University London is five minutes away by car, while St. Mary's University is 15 minutes away, in Twickenham.
Start each day with a buffet breakfast in 360 Restaurant, and select from our wide range of International menus at dinner. The fitness centre gives you a stress-busting workout, and you can savour a pint in the 360 Bar. Kids stay and eat free.
We will pre-authorise your card £50.00 as a security deposit and will be released back upon check out with the condition without any damages
Overall
1 out of 5
Absolutely disgraceful
By Barry
from London
This hotel is being used to house illegal immigrants
Posted byCorporate
onApril 7, 2025
Hi Barry,
I am glad to have been a host to one of our valued guests. Thank you for staying at the Crowne Plaza London - Kingston for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive for our guests to have a great and satisfying stay, but I am sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Stay at our modern Dusseldorf hotel near the Main Train Station and Old Town – Altstadt. The Holiday Inn Express® Dusseldorf – Hauptbahnhof is a 20-minute drive from Dusseldorf International Airport (DUS) and a 15-minute drive from Convention Center Dusseldorf. Walk to the S-Bahn stop in Hauptbanhof to explore Dusseldorf City Centre, the KÖ shopping district, Rhine Tower, MedienHafen, an architectural landmark, Classic Remise, and the Kunstpalast museum. The Capitol Musical Theatre is opposite the hotel. Wake up refreshed in contemporary guestrooms with large workspace, and Smart TVs. Start your day with a hot breakfast buffet at our Express Café. Stay productive in our lobby lounge and coworking space. Relax over a local beer at the hotel bar or walk to the eateries around beautiful Haifa Park. All Christmas Markets are close by.
Overall1 out of 5
Bad service staff and untidy hotel
By Abi123
from Karlsruhe
Let me start from check-in: arrogant staff
After check-in: I see there’s only one towel in the room, when asked they said you need to come to reception and pick the second towel
Day2: When asked regarding cleaning they responded that it’s hotel policy to clean after 2nd night stay- non sense policy.
After check-in: I see there’s only one towel in the room, when asked they said you need to come to reception and pick the second towel
Day2: When asked regarding cleaning they responded that it’s hotel policy to clean after 2nd night stay- non sense policy.
Posted byCorporate
onApril 7, 2025
Hi Abi123,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Düsseldorf - Hauptbahnhof for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites.
Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner.
Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
Overall1 out of 5
It's time to let this property become a best w3stern
By Disappointedguest12345
from Iowa
Where to begin. Remember back in the day when the Holiday Inn was "the place" to stay? Well, that was the last time this facility was nice or received maintenance.
- The property is completely beat worn out. The lobby is nice, but it didn't look like the coffee or bar were ever staff the entire stay we were there. Pool and hot tub were wet but mostly cloudy during our stay.
- I don't know if it was a staff issue or hardware issue, but key cards constantly did not work so we would have to go back to the lobby to get them reprogrammed several times a day. At no point did both cards ever work at the same time.
- The furnishings in the rooms are tired. None of the doors/drawers on in-room furniture closed/opened correctly. Veneer was chipped. Bedside outlets were so sloppy that charges wouldn't stay in.
- Housekeeping was hit and miss. On no day were all garbages emptied or a full service of towels/bed making completed.
- Gym was so sad. None of the treadmills worked. On the first afternoon I reported to the front desk that 2 had tripped the circuits and over 4 days it was never reset. Not that I think they would have worked again as usually that means issues with the machine's motor. Very hot, AC didn't work.
- Again, the whole property has lacked routine maintenance for years. Ice machines did not work, falling ceiling in laundry room, 3rd floor balcony by the gym is on the verge of collapse, metal railings everywhere were rusted and likely incapable of meeting code.
- And the final insult after you book here is to get further nickel and dimed as they want you to pay for parking!
Posted byCorporate
onApril 7, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn & Suites Phoenix Airport North and leaving feedback. We appreciate you as an IHG One Rewards Platinum Elite member and your loyalty to our brands since 2005.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Holiday Inn Manchester – Oldham is one of the highest rated properties in the area with 73, beautifully appointed en-suite bedrooms & 10 executive suites, you will find our range of accommodation stylish, modern and comfortable. Just minutes from the M60 and 7 miles from Manchester City centre, we are perfectly located for both business and leisure with free parking and free WiFi.
just a short 20-minute drive away from the hotel, 5.5 miles is the brand new Co-op Live Arena which will be the UK’s only music-first arena. Co-op Live will boast the largest floor space of any indoor venue and host a large number of events.
The Etihad Stadium which hosts Manchester City Football Club is 5.6 miles from the hotel, about a 20 minute drive.
The hotel makes a stylish and convenient conference and events venue with 3 event spaces including the Medlock suite at Smokies Park which can host gala celebrations of up to 300 guests or a theatre style presentation for up to 500 guests.
You can work out in the hotel's fitness studio. Enjoy drinks and casual dining in the Filament Lounge.
Overall1 out of 5
Extremely disappointed by the unprofessional attitude
By Jack
from London
I would like to clarify that I did not stay at Holiday Inn Manchester – Oldham, nor did I check in. Unfortunately, I have now lost 16,000 IHG points for a stay that never happened.
While I acknowledge that the booking error was on my part — I mistakenly booked for one person via the IHG app, when it should have been for my wife and two children — the number of points deducted was the same regardless of whether the booking was for one or four people, so this should not have made any difference from a points perspective, especially since no one stayed.
More importantly, I was extremely disappointed by the unprofessional attitude and lack of understanding shown by your front office staff regarding IHG booking and points procedures. Their handling of the situation was far from satisfactory and, frankly, the worst I have experienced in my 10 years as an IHG member.
As a result, I opted to stay at a nearby Holiday Inn hotel, which provided far superior customer service and handled everything promptly and professionally.
I hope this feedback is taken constructively, and I kindly request that the 16,000 points be reinstated to my account, given that no stay occurred.
While I acknowledge that the booking error was on my part — I mistakenly booked for one person via the IHG app, when it should have been for my wife and two children — the number of points deducted was the same regardless of whether the booking was for one or four people, so this should not have made any difference from a points perspective, especially since no one stayed.
More importantly, I was extremely disappointed by the unprofessional attitude and lack of understanding shown by your front office staff regarding IHG booking and points procedures. Their handling of the situation was far from satisfactory and, frankly, the worst I have experienced in my 10 years as an IHG member.
As a result, I opted to stay at a nearby Holiday Inn hotel, which provided far superior customer service and handled everything promptly and professionally.
I hope this feedback is taken constructively, and I kindly request that the 16,000 points be reinstated to my account, given that no stay occurred.
Posted byCorporate
onApril 7, 2025
Hi Jack,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Manchester - Oldham for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Staybridge Suites® Fayetteville – University of Arkansas is perfect for short and extended stays. Located less than 2 miles from the University of Arkansas and Donald W. Reynolds Stadium, it’s ideal for Razorback football games.
Enjoy free parking, complimentary appetizers, and drinks during our Social Hour (Monday-Thursday). Stay connected with free wireless internet and large workstations, or unwind with premium TV channels and a 24-hour fitness center. Start your day with a complimentary full breakfast, grab a snack from our convenience store, or use our outdoor grills. Our indoor pool and free laundry facilities make us perfect for families.
Our ADA-compliant hotel is across from Baum Baseball Stadium and the Randal Tyson Track Complex, with easy access to Bud Walton Arena, Fayetteville’s historic downtown square, Dickson Street, and the Walton Arts Center. We’re the top choice for parents visiting UofA students.
Conveniently located near the Fayetteville Industrial Park, Tyson offices, Superior Industries, Delta Group Electronics, Walmart headquarters, and Drake Field Airport, with easy access to I-49, Staybridge Suites is a top choice for corporate travelers in Northwest Arkansas.
Overall2 out of 5
Average Stay – Mixed Experience
By CKJ25
from St Louis
As a Gold Elite member who frequently stays at IHG properties, I expected a consistent and smooth experience. Check-in was great, and the first day went well—clean room, friendly staff, no issues. Unfortunately, the second day fell short. We returned after being out all day to find that all towels and bed linens had been stripped from the room with no replacements. Housekeeping did eventually show up, but it was an inconvenience—especially during a short two-night stay.
To add to the frustration, we also did not receive credit or points for the stay. Overall, this hotel was just average. It had potential, but inconsistency and lack of follow-through on member benefits made it a forgettable experience.
Posted byCorporate
onApril 7, 2025
Hi CKJ25,
Thanks for staying at the Staybridge Suites Fayetteville/Univ of Arkansas. We appreciate you as an IHG One Rewards Gold Elite member and your loyalty to our brands since 2023. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry to hear about your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Thank you again for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Located at Sugarloaf Parkway and I-85, Holiday Inn Atlanta-Gas South Arena is positioned at the nexus of Duluth, Lawrenceville, and Atlanta. Explore attractions like Medieval Times, Andretti Speedway, and the Mall of Georgia. We are near local businesses like Atlanta Dental, Mitsubishi, WEG Electric, Georgia United Credit Union, UPS, and a short walk to Gas South Arena and District. The Gwinnett Convention Center is also just a short drive away.
Enjoy amenities like a Fitness Center, indoor pool, and free Wi-Fi. Host events in our venues and savor delicious meals at our onsite restaurant, The Hub, where kids 11 and under eat free. With IHG One Rewards points and a high standard of excellent service, we ensure your stay in Duluth is unforgettable.
Overall2 out of 5
Good breakfast buffet.
By Al01
from Miami, Fl.
Somewhat disappointing, computer problems resulting in no room key available for several hours. Room was never serviced.
Posted byCorporate
onApril 7, 2025
Hi Al01,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Atlanta - Gas South Arena Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience Warm Hospitality at our Hotel in Stone Oak San Antonio
The ideal location for both business and leisure travelers. All guests enjoy a contemporary modern appeal from the moment you step in offering the true "home away from home" experience.
The hotel is ideally located near the Ridgeway Business Center and Concord Park boasting companies such as Marathon Petroleum, EOG Resources, Esri, Baker Hughes, Schlumberger, Microsoft, Clear Channel Communications, JP Morgan Chase Regional Operations Center and iHeart Radio just to name a few. North Central Baptist Hospital, Baptist Children's Hospital and Methodist Hospital Stone Oak are within 2 miles of the hotel.
Guests will enjoy full menu options for breakfast or dinner in Kem's Restaurant. Enjoy beverages in our relaxing atmosphere bar or rejuvenate in our indoor heated pool.
We are located an easy 8 miles from San Antonio International Airport and 15 miles from the historic Alamo and downtown River Walk. Attractions such as Six Flags Fiesta Texas, SeaWorld, Schlitterbaun Water Park, TPC San Antonio Golf and Shops at La Cantera are easily accessible.
You'll see just how friendly our entire staff can be when you choose the Holiday Inn N. Stone Oak Area making your stay genuine and a memorable experience.
Overall2 out of 5
Moldy experience
By Rosey
from San Antonio, Texas
The hotel had it posted that it was under renovation. We stayed in the non-renovated side of the motel. There was visible mold in the shower on all sides. The two pictures on the wall had visible mold and water stain on them. There were a copious amount of visible particles in the carpet. There actually was a dirty black sock under the desk which didn’t belong to us. There such a gap along the door and the frame that I couldn’t use my hotel security lock because our just fell out. Let me just say that I didn’t sleep at all that night.
Posted byCorporate
onApril 7, 2025
Hi Rosey,
Thanks for staying at the Holiday Inn San Antonio North - Stone Oak Area as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Discover your own corner of London at the Hotel Indigo® London Tower Hill hotel. Brick walls reminiscent of the original Roman structures that once stood here add history to our guest rooms, which also feature four-poster beds, iPod docking stations and designer bathrooms. The sights of the neighborhood—Tower Bridge, the Gherkin—are also reflected in our décor. Or, you might like a stroll around our historic area: St. Paul's Cathedral is a short walk, and we know where to socialize in the Square Mile; just ask. You’ll find warm and friendly service with us here in the heart of London’s financial district.
Overall2 out of 5
Great Room, but Poor Service and Unexpected Charges
By EKHD
from Boston, MA
The room itself was fantastic, and we really appreciated the convenience of being able to check in as soon as we arrived. However, our experience was marred by a few issues that frustrated us.
First, we were surprised by a knock at the door a little after 8:00 AM from housekeeping, which was a bit too early for our liking, especially since we hadn't requested any early service. We left our room around 9:15 AM, and when we returned to change for dinner, we noticed our room hadn't been cleaned. A card had been left under the door stating that we had requested not to have our room cleaned, which was completely false—we had not made such a request.
To make matters worse, I checked my credit card statement, and there is now a $100 charge that I can't explain. I'm extremely upset about this, as I now have to dispute the charge, adding unnecessary stress to what was supposed to be a relaxing stay.
While the room was lovely, the lack of communication and unexpected charges left a sour taste in my mouth. The hotel can improve its service and billing process to ensure a better experience for future guests.
Posted byCorporate
onApril 7, 2025
Hello EKHD,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Hotel Indigo London - Tower Hill for your trip and for sharing your thoughts about your stay. I trust that all is well.
We're committed to providing you with the best overall experience for all our guests. However, I am sorry for what happened during your stay. Your review was made known to the hotel management team, and I'm confident improvements will be made to deliver complete guest satisfaction. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Experience an upscale London hotel designed to flow between local experiences and business. Located near St Pancras International Station, and Farringdon Station, Crowne Plaza® London - Kings Cross is a short walk to the Eurostar trains, Elizabeth Line at Farringdon Station with direct links to Gatwick and Luton Airports and a 13 min journey time to Excel Exhibition Centre, London Underground at Russell Square and King's Cross St. Pancras to Heathrow Airport (LHR). Walk out to discover our trendy King’s Cross neighborhood with restaurants, shops, entertainment, and attractions such as the British Museum, and Covent Garden.
Plan a meeting or gathering in our flexible events space. Catch up over cocktails and conversation at the Bloom Bar and Lounge. Get a great night’s sleep in sophisticated guest rooms with contemporary décor. Connect, unplug, or explore your way.
Overall2 out of 5
Bed bug infestation
By Don't have one.
from Scotland
During our stay I had bed bug bites over a considerable area of my body. I subsequently contacted the hotel and they informed me they would investigate the infestation and get back to me. Unfortunately I am still waiting on a response.
Posted byCorporate
onApril 7, 2025
Hi Don't have one.,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Crowne Plaza London - Kings Cross for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive for our guests to have a great and satisfying stay, but I am sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Northwest University Heights hotel offers spacious guest rooms and full suites, microwave and refrigerators in each guest room. Our famous hot breakfast buffet is a favorite, with the sparkling indoor pool, free internet, fitness and business center. With easy access to San Antonio International Airport, Military friendly, we are easy access to JBSA – Camp Bullis and Fort Sam Houston for our military groups and training programs. Our groups love to mingle and have "Ice Breaker" receptions at our Lobby Bar before going out to dinner at great local restaurants.
Overall2 out of 5
Poor experience
By Nubes
from San Antonio
Uninterested staff at check in, dirty room on check-in, ok pool and gym, would not recommend to stay here for a quick stay or need to be close to UTSA for an event.
Posted byCorporate
onApril 7, 2025
Hi Nubes,
Thanks for staying at the Holiday Inn & Suites San Antonio Northwest. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions and level of customer service you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
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