Welcome to the award winning Candlewood Suites Indianapolis Airport, your “Home Away From Home.” Our spacious suites feature fully equipped kitchens with everything you need to prepare that home-cooked meal. Work efficiently with free high-speed Internet and local calls, plus your very own personalized voicemail. Also available is our complimentary business center with computer and Internet access. Need to relax after a long day of work or traveling? Lounge in your recliner while watching your 32-inch flat screen TV with DVD player. Borrow a movie from our lending library. Gather with friends and have a cookout at our Candlewood Gazebo. Work off stress in our state-of-the-art fitness center. When staying at Candlewood Suites, our complimentary washers -and dryers allow you to pack light. Hungry? Grab a bite at Candlewood Cupboard, our 24/7 onsite convenience store featuring hundreds of breakfast, lunch, dinner, and snack items from which to choose. We are conveniently located at the Indianapolis Airport, just minutes to downtown Indianapolis or Plainfield, Indiana. Candlewood Suites Indianapolis Airport is an excellent choice for employees of Rolls-Royce, Eli Lilly, Carrier Corporation, Praxair, Vertellus and the Indiana National Guard. We welcome government travelers and are FEMA approved.
When I initially checked in I was given a room that appeared to have someone else staying in it but what I later found out was that housekeeping never cleaned it. The second room was dirty as well. The pullout bed of the suite was soaked in blood and urine. I was told by the front desk I could be given some mattress covers that were an inch thick so my children could sleep on. My kids don’t sleep on the floor at home so why would it be acceptable at a hotel that I’ve paid over $200 a night for. The so called manager was no help and told me I would not be getting a refund. There excuse was the hotel is under construction but construction has absolutely nothing to do with cleanliness.
Posted byCorporate
onApril 23, 2025
Hello Toys,
We take pride in fulfilling all our guests' needs and ensuring a seamless experience during your visit. I am sorry to learn about what happened. I’ve sent you a private message to continue our discussion. Please feel free to read it at your convenience.
We appreciate you as one of our valued members of IHG One Rewards and for staying at our Candlewood Suites Indianapolis Airport.
Your business with IHG Hotels and Resorts is appreciated.
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet.
Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options.
Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional.
Your Orlando adventure begins with us!
Donna delivered exceptional service. She thoroughly reviewed my membership and provided me with excellent care. That was not check by previous staff member. I want to emphasize that if all your staff members are as impressive as Donna, you have an extraordinary team.
Thank you, Donna, for your outstanding service!
Keep smiling!
John
Posted byCorporate
onApril 23, 2025
Hi John,
We're thrilled to hear about your positive experience with Donna and appreciate your kind words about our team. We strive to provide exceptional service to all our members. Your feedback is greatly valued. Keep smiling!
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet.
Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options.
Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional.
Your Orlando adventure begins with us!
Donna delivered exceptional service. She thoroughly reviewed my membership and provided me with excellent care. That was not check by previous staff member. I want to emphasize that if all your staff members are as impressive as Donna, you have an extraordinary team.
Thank you, Donna, for your outstanding service!
Keep smiling!
John
Posted byCorporate
onApril 23, 2025
Hi John,
We're thrilled to hear about your positive experience with Donna and appreciate your kind words about our team. We strive to provide exceptional service to all our members. Your feedback is greatly valued. Keep smiling!
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
As the only hotel situated along the beautiful Niagara River, Crowne Plaza Niagara Falls NY – Riverside is a world-class destination minutes from Niagara Falls. Located a few miles off I-90, eight miles from Niagara Falls International Airport and 25 miles from Buffalo International Airport, we are near breathtaking attractions, picturesque trails with picnic areas and easy access to casinos, fine dining, shopping, and spas. Enjoy upscale amenities designed to elevate your stay like a Fitness Center, indoor heated pool, and delicious all-day dining at Bella Vista Ristorante. Host corporate meetings, weddings, and special events in our versatile venues, and take advantage of onsite parking and free Wi-Fi. Unwind in our non-smoking guest rooms with river or city views, modern amenities, and plush bedding. Wake up to unparalleled views of the Niagara River right outside your window and feel the magic of Niagara Falls!
This property recently became a Crowne and it shows. Room was clean but small, furniture was old and distressed. Sinks in both of our rooms didn't drain. Beds were lousy. Bedding was cheap. One fridge was seriously uneven and difficult to even open the door. The worst part was the front desk unable to get our rooms next door to each other. I did not think this was a huge ask. Never has been at any other property. One elevator went out on our day of departure so we had to walk up and down 6 flights of stairs several times since the wait for 1 elevator took forever. Ate at the restaurant and our server had 2 days experience. Food was fine, but very pricey. Pool area was nice. Dogs are allowed which did nothing for adding to our enjoyment of this hotel. One dog peed in the lobby and several others barked consistently on our floor. Overall, not very happy with the stay. We seriously considered moving to the Holiday Inn down the road but decided to stay since we did not want to repack everything for two rooms. Spent a lot of points for a rather forgettable time. To market this as a Crowne at the present time is misleading. The property does not meet expectations for that brand.
Posted byCorporate
onApril 23, 2025
Hi,
We appreciate your detailed feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. We take all comments seriously and will use your feedback to improve our services and facilities. We're committed to providing a high-quality experience for all our guests and we hope to have the opportunity to better serve you in the future.
- The Staff at Crowne Plaza Niagara Falls NY - Riverside
Holiday Inn Nashville Downtown-Stadium is your gateway to Music City! Located near Nissan Stadium, Bridgestone Arena, and downtown attractions like Lower Broadway and "Honky Tonk Highway" our downtown Nashville hotel offers convenient shuttle service and easy access to top attractions. Just eight miles from Nashville International Airport (BNA), our hotel is ideal for both business and leisure travelers.
Host meetings and events in our 8,500 square feet versatile venue with catering and free Wi-Fi. Savor breakfast and dinner at East Bank Bar & Grille, and enjoy top amenities like a Fitness Center, indoor pool, and Sundries shop.
Unwind in spacious guest rooms with pillow-top mattresses and Dove amenities. Stay where comfort and convenience blend with exceptional Southern hospitality in the heart of Nashville!
I highly recommend this hotel! The staff are very friendly and helpful. The hotel is very clean and not run down. The shuttle was a plus! They take you right downtown. The room was clean and I felt the bed was comfortable.
Posted byCorporate
onApril 23, 2025
Hi Mary,
We're thrilled to hear that you enjoyed your stay with us and found our staff friendly and helpful. It's great to know that our cleanliness and shuttle service added to your positive experience. We appreciate your recommendation and look forward to welcoming you back in the future.
- The Staff at Holiday Inn Nashville Downtown - Stadium
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals
. Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs.
Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu.
Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
We booked a standard double with sofa bed as was concerned the bed looked very narrow. On arrival the bed was about 6 inches wider than a single and the sofa bed not made up. Staff refused to make up the sofa bed as only do for a child which is not mentioned anywhere during the booking process. Had to stay elsewhere and they are refusing a refund. The staff were particularly unhelpful and had little interest in resolving the issue which could have been simple addition of a mattress or make an exception to the child policy which I still haven't seen evidence of. The room itself, from what we could see in the 10 seconds we were there, was slightly shabby with a smell of unwashed previous guest. For one of the most expensive hotels in this range I would recommend looking elsewhere.
Posted byCorporate
onApril 23, 2025
Hello WilliamC,
We appreciate your stay at the Holiday Inn York City Centre. Thank you for choosing IHG Hotels and Resorts as your travel partner.
We strive to provide seamless and efficient service to ensure your stay is stress-free. I apologize for what occurred and want to assure you that we are reviewing our processes to improve our service's efficiency. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Candlewood Suites is designed with extended stay travelers in mind. Located off Hwy 83 South in Abilene, our hotel is just minutes from Abilene Christian University, Dyess AFB, Abilene Regional Airport, and local hospitals. Enjoy all the comforts of home with fully equipped suites featuring kitchens, spacious work areas, and plush bedding.
Whether you're staying for a week or longer, our hotel offers amenities tailored to your needs, including complimentary high-speed wired and wireless Internet, free laundry facilities, and a 24-hour Candlewood Cupboard stocked with snacks and essentials. You can stay active in our fully equipped Fitness Center or relax by grilling in our outdoor Gazebo area.
Nearby, explore attractions such as the Paramount Theatre, Civic Center, Taylor County Expo Center, and the Abilene Zoo. Our pet-friendly policy, weekly housekeeping, and lending lockers ensure convenience during your stay. Candlewood Suites Abilene is your perfect home away from home, offering comfort, convenience, and a welcoming atmosphere for any length of stay.
This place is not worth your sanity. find another place to stay.
Posted byCorporate
onApril 23, 2025
Hi Mike,
Thank you for your stay at the Candlewood Suites Abilene. We appreciate you as one of our IHG® One Rewards members.
We are committed to ensuring our guests enjoy a comfortable stay with great value. I'm sorry for what happened. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concerns you raised and make the needed improvements. I also sent you an email to follow up.
Until your next stop in the area, we hope you will give us another try!
Many thanks,
Jonathan A Case Manager IHG Hotels & Resorts Service
Enjoy our beautiful Virginia Beach Hotel located near Town Center, situated along the Atlantic Ocean, in the popular city of Virginia Beach in the Hampton Roads area.
The Candlewood Suites, Virginia Beach - Norfolk hotel is conveniently located near Town Center, making us the perfect choice for both business and leisure travelers. We have a 24-hour Business Center to help you keep in touch, free Wi-Fi access is provided in all of the hotel's suites. In Virginia Beach, our hotel is also just minutes from top companies like Northrop Grumman, Lockheed Martin and General Dynamics. You'll find plenty of things to fill your free time in Virginia Beach. The hotel is within walking distance of the exciting Virginia Beach Town Center, where you can find a variety of shops, restaurants and bars. We're just a 10-minute drive from the beach, and you don't want to miss visiting the nearby Virginia Aquarium. If you're looking to take a day trip, Busch Gardens and historic Colonial Williamsburg are just a short drive away. When it comes to hotels in Virginia Beach, VA, we've got everything you need for a memorable trip. Take advantage of the great amenities like free guest laundry facilities, an outdoor grilling area and a 24-hour Fitness Center, we are also 100% smoke free. Visit the Candlewood Cupboard for snacks, meals and sundry items. We look forward to welcoming you to our Virginia Beach hotel!
Nice room, up to date amenities, unfortunately kitchen cook top was broken, so we were unable to prepare the meal we specifically purchased for our anniversary, loud parkinglot/street. I suggest getting room in the back of hotel. No late check out.
Posted byCorporate
onApril 23, 2025
Hi JenSean,
Thank you for choosing to stay at the Candlewood Suites Virginia Beach Town Center to celebrate your anniversary. We truly appreciate you as one of our IHG® One Rewards members.
We are committed to ensuring our guests enjoy a comfortable stay with great value. I'm sorry for what happened. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope to accommodate you again for a chance to provide you with a truly seamless experience!
Many thanks,
Jonathan A Case Manager IHG Hotels & Resorts Service
Experience the beauty of Southeastern Oklahoma with the finest in overnight accommodations at the all new Holiday Inn Express Hotel & Suites in McAlester, Oklahoma. Located just three miles away in Krebs is Oklahomas own Little Italy which hosts the annual Italian Festival including the world famous Italian cuisine. McAlester offers something for everyone: antique shops, restaurants, and bakeries in the downtown shopping district are there to browse through and enjoy. We are proud to be a host hotel, for Haliburton, McAlester Regional Health Center, Franklin Electric Company, Baker Hughes, US Army Ammunition Plant, BP Company and Schlumberger. While staying at the all new Holiday Inn Express Hotel and Suites in McAlester guests will enjoy beautifully landscaped grounds offering an outdoor pool that overlooks our outdoor fireplace. We offer spacious suites with modern style furnishings and quality designer décor, multiple two line speaker telephones, free wireless and wired high speed Internet, located at an over sized desk with ergonomic chairs and 32 in flat screen television. The friendly staff offers a variety of services including conference facilities, 24-hour business center and local & surrounding area information. Stay Smart at the Holiday Inn Express McAlester!
This would be a good hotel for a short term stay. Not recommended for anything longer than a few days. There is no variety at breakfast and housekeeping is very poor. Front desk staff is friendly and very professional. Traffic pattern around hotel is very strange and inconvenient. Several restaurants within walking distance to hotel.
Posted byCorporate
onApril 23, 2025
Hi Valued Guest,
Thank you for your stay at the Holiday Inn Express & Suites McAlester. We sincerely appreciate you as one of our loyal IHG® One Rewards Gold Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised, and make necessary improvements accordingly.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A Case Manager IHG Hotels & Resorts Service
The summer time is a great time to come to South Lake Tahoe. Our location is convenient to be able to walk to the beach and for sightseeing, restaurants, shopping and gambling. We offer a free hot breakfast bar, available every morning starting at 6:30am. Take that into consideration when planning a trip into our town. For a great experience, make reservations today at our South Lake Tahoe hotel!
Lake Tahoe has always been a gathering place for people seeking peace, adventure and rejuvenation, the Holiday Inn Express, South Lake Tahoe is the perfect starting point to explore this idyllic location. During the Summer months, there is a wide variety of things to come see and do. The Lake is a great place to relax and spend quality time with friends and family or just the two of you. Heavenly Village: with the Gondola to take you to the top of the mountain reaching 10,000 plus feet to enjoy the sights of Lake Tahoe, take the zip lines or Gravity coaster. You could always just take a hike on all the trails available.
You can head to Stateline, the home of Nevada casinos like Harrah's, Harvey's and Bally's, and Hard Rock Casino, which is just half a mile from our South Lake Tahoe hotel. They have different music venues and shows available. Come join us here at the Holiday Inn Express where you're not just a room number, you are truly our guest.
We checked pretty late and we were hoping to work here the next day while kids were at ski school. The property had electric maintenance planned and there was power outage early morning for more than an hour. The front desk very casually asked us to go work at Starbucks which was super noisy! She was like there is nothing we can do! One of the most horrible customer service received at holiday inn! We were left using the stairs and packing up and leaving just 6 hours after check in!
Posted byCorporate
onApril 23, 2025
Hello Valued Guest,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2018 and thanks for staying with our Holiday Inn Express.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J. eMedia Coordinator IHG Hotels and Resorts Service