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Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
 
Overall
1 out of 5
1 out of 5
Horrible hotel.
By Detroit_Dave from Detroit
This hotel is outdated lacked the most basic of amenities like hot water, TV or wifi. Staff could care less about your concerns or comfort. I would avoid this hotel at all costs.
Customer avatar
Posted by
onApril 26, 2025
Hello Detroit_Dave,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2020 and for always staying with our Hotel Indigo.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Whether you are in Lindale to enjoy the wealth of outdoor activities or you are in town for business, we provide the comfort and quality you need in our brand-new Holiday Inn Express and Suites Lindale I-20. Located next to Interstate 20 off of exit 556, our hotel is centrally located between Tyler, Longview, Mineola, and Canton and offers convenient, easy access to area businesses and attractions. We are also the midway point between Shreveport and Dallas. Our staff would love to direct you to our local favorites and shops. Our location and amenities are what truly makes us one of the best hotels in Lindale. After your day of business or adventure, you will find that the Holiday Inn Express and Suites Lindale I-20 offers a welcoming environment and first-class amenities waiting for our guests. Take advantage of our 100% nonsmoking hotel, with our large standard rooms and even larger suites. Each guest room is equipped with a microwave, mini-refrigerator, Keurig and flat screen television. Check your email from anywhere, including the Business Center, using free Wi-Fi access and wireless Internet connections in your room. Our property offers free parking, a seasonal outdoor pool and whirlpool, laundry facility, market and boast over 800 square feet of well-appointed meeting space. It’s the perfect place to host your next meeting or event! In addition, we proudly offer a complimentary deluxe, hot breakfast that features eggs, bacon, biscuits and more!
 
Overall
1 out of 5
1 out of 5
Billing problem
By Eddie from Baton Rouge
After multiple stays at this hotel we have always stayed here despite the difficulties accessing it with bad traffic. We have always made reservations with Amy and was given reduced rates comparable to relatives who made online reservations. Spoke to different person to reserve room but rates quoted was close to same as previous stays. Assumed those were the rates I was charged but did not view checkout receipt. When I got my credit card bill it was about $40 more than the rates I was quoted and $40 more than our relatives who stayed the same dates. Called to complain but manager, Sarah, refused to
Make good the quoted rates. Neither I nor our 4 friends will be staying there anymore.
Customer avatar
Posted by
onApril 26, 2025
Hello Eddie,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated in the heart of Stockholm's Silicon Valley, voco Stockholm – Kista is an exciting addition to the cityscape, welcoming business and leisure guests from around the world to enjoy our spa, wellness facilities, and gourmet dining. Steps from Kistamässan, Stockholm's largest conference centre, and surrounded by corporate headquarters, our hotel offers unmatched convenience for business travellers. Perfectly positioned midway between Arlanda Airport and central Stockholm, voco Stockholm Kista serves as an ideal hub for both work and leisure. Our full-service hotel offers 201 rooms, stylish meeting spaces, a restaurant, café, fitness suite, and underground parking. With exceptional service, we ensure our guests enjoy an amazing stay in Stockholm.
 
Overall
1 out of 5
1 out of 5
Rude staff
By chobo from USA
Had issues with my room whicl a staff named Isabel refused to resolve. She acted like she owned the hotel and denied all my requests including a simple change of rooms. The manager also refused to speak with me. Very abhorent treatment of a Platinum member; in fact no one , even someone without any elite status, should be treated that way. Shame on all of you!
Customer avatar
Posted by
onApril 26, 2025
Hello chobo,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2011 and for always staying with our voco.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express & Suites Forney, Texas, located half a mile from downtown Forney, just 15 miles from Dallas, right off Hwy 80. Our hotel's location is ideal for leisure and business travelers since we're just minutes from Tanger Outlet Mall In Forney, leisure patrons can enjoy plenty of nearby, exciting activities. You can enjoy visiting the Artisan and Farmers Market in downtown Forney. Spend a day touring Fair Park, then catch a game or performance at the American Airlines Center. The largest flea market in the US, Canton Trade Days, is just a short 30 minute drive from our location. When you choose to "Stay Smart" in the Forney area, our hotel's amenities make your visit more comfortable. We have a Business Center with copy and print services, and we offer free high-speed, wired and wireless Internet access. We have an on-site Fitness Center, an outdoor pool, so you can stay in shape and unwind while you're here. The free Express Start Breakfast Bar is available every morning, too, and features a variety of tasty options like eggs, bacon and fruit. Make your reservations today!
 
Overall
2 out of 5
2 out of 5
It just wrote itself from check in to check out
By Levi55 from Austin Texas
So I stay in an IHG hotel 1 to 2 times per week. I know what goes on at these properties. I have stayed in this hotel in the past. Sadly this hotel is in the perfect location for me. As you check in the staff appears to have personal company and and is bothered to check you in. As I check in I clearly say I must have a paid receipt to file for my travel and get reimbursed. He tells me both elevators are now broken. Last time only one was functional. He ii kind enough to place me on the 2nd floor. Than he informs me the door where you park at is broken and the key does not work in that door. The next morning I ask for the paid receipt. He is busy and could not print it for me. I give him a business card with all of my information on it. No action taken. They are not answering the phone. Look at the date on this review and decide to spin the wheel and see if the elevators are working. I can look the other way for many things but really not this much.
Customer avatar
Posted by
onApril 26, 2025
Hello Levi55,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Silver Elite member. Thanks for your loyalty since 2025 and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Crowne Plaza® Antwerp hotel combines business must-haves and a residential feel. Nestled in the Green Heart of Antwerp, right off the R1 Ring Road, our hotel is 30 minutes west of Brussels Airport and halfway between Holland and France. You can be in the historic city centre in 10 minutes via bus 17, or walk out the front door to one of the nearby parks. Our site just south of the city centre and west of the airport serves as the perfect base for group functions, too. Our Meeting and Events team helps you plan events on an intimate or grand scale. 16th-floor rooms feature spectacular city views. Flexible spaces off the lobby are perfect for casual meetings. All 14 meeting areas are equipped with included Wi-Fi. Fit sightseeing and shopping into any day with a quick ride to Antwerp city centre. There, wander the picturesque Grote Markt along the River Scheldt to view Gothic architecture. Hit the high-fashion shops around Schuttershofstraat in between meals or appointments. Maintain your fitness routine with a jog at nearby Nightingale Park, one kilometre to the southeast, or rent a bike at the hotel to explore farther afield. Business-ready services and amenities include Wi-Fi, multilingual staff and a technical concierge. Visit the sauna and steam rooms. At ANNA Living and Bar, grab a cocktail with colleagues at the end of the day.
 
Overall
3 out of 5
3 out of 5
I.mentioned everything on previous page.
By Zashu from London, England
The room is not.noise.proof. we can hear the cars, sirens of the.ambulance,people talking in the hall way.
Customer avatar
Posted by
onApril 26, 2025
Hello Zashu,
We appreciate your feedback. It’s great to hear from our valued guest. Thanks for your loyalty and for always staying with our Crowne Plaza.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover comfort, convenience, and Montana hospitality at Holiday Inn West Yellowstone, your premier choice for Yellowstone lodging, just two blocks from Yellowstone National Park's West Entrance. Explore the park's breathtaking landscapes, witness Old Faithful erupt, and enjoy protected wildlife encounters at the Grizzly & Wolf Discovery Center. From hiking and fishing to snowmobiling, adventure abounds in West Yellowstone! Host unforgettable events in our 10,000-sq-ft venues, perfect for weddings, reunions, and conferences. Savor breakfast and dinner at The Branch Restaurant & Bar and stay entertained in our game room and casino. Enjoy our indoor pool, soak in the hot tub, and get energized in our Fitness Center. Take advantage of our free shuttle, convenient EV charging stations, bike rentals, and free parking. Stay connected with free Wi-Fi and unwind in our newly renovated rooms with modern decor and premium bedding. Your ultimate Yellowstone adventure begins here!
 
Overall
1 out of 5
1 out of 5
Worst IHG Hotel! Get an AirBnB Instead
By Diamonds Deserve Respect
So many things wrong here. Keys don't work. Internet disconnected every few minutes. Rude and incompetent restaurant staff (L**). Old, property. GM T**** should be fired. His aggressive harassment of an elderly disabled female Diamond member was unconscionable. This Delaware North property fails in every regard but one: breakfast was excellent and server J---- was great. Unfortunately the Diamond 2-breakfast bonus wasn't honored and when it was requested, GM became hostile and vindictive.
Customer avatar
Posted by
onApril 26, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn West Yellowstone. We appreciate having you as one of our IHG One Rewards Diamond Elite members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We welcome you to stay at our newly renovated hotel in a modern, updated guest rooms. The Holiday Inn Express & Suites hotel is located in the heart of Tulare, CA. This hotel's close proximity to local attractions makes us the perfect choice for leisure travelers. We are just less than a mile from Tulare Premium outlet and minutes from the International Agriculture Center. Guests will also find other popular attractions near our location, including the Sequoia National Park, the San Joaquin Valley, and Kings Canyon National Park. During your stay, be sure to take advantage of all the conveniences available at our hotel in Tulare. Get an invigorating workout in our fitness center and keep your daily routine on track or enjoy a relaxing swim in the outdoor pool. You can stay connected with great business amenities like free high-speed Internet access and a business center, and you're welcome to utilize our meeting room, which is ideal for meetings. Relax in your guest room with comfortable bedding, HDTV’s with premium channels, High Speed Wi-Fi connection and well-lit work area, and much more other amenities. And, in the morning, come to the lobby to try our complimentary Express Start Breakfast Bar. Let us help you plan your getaway to enjoy a warm welcome and exceptional service at our hotel in Tulare CA.
 
Overall
3 out of 5
3 out of 5
Jacuzzi not working
By Sandra J from Bishop, Ca
This was a pleasant stay but we asked about the jacuzzi when we registered and the host didn't say it was broken but when we tried to use it- caution tape was all around and the host said he would get maintenance to look at it. It was down for our entire stay, which was only 1 day but I really needed and wanted the jacuzzi.
Customer avatar
Posted by
onApril 26, 2025
Hello Sandra J,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Silver Elite member. Thanks for your loyalty since 2016 and for always staying with our Holiday Inn Express And Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience The Newly Renovated Holiday Inn & Suites Hotel in Stillwater, OK. Refreshed spaces include guest rooms, lobby, restaurant, & fitness center. A stay at Holiday Inn & Suites University West places you within 3 mi (4.8 km) drive to Oklahoma State University, Stillwater Medical Center, Karsten Creek Golf Club, Oklahoma Pandemic Center of Innovation and Excellence (OPCIE). Our hotel is also 4 mi (6.4 km) to Boone Pickens Stadium/Gallagher Iba Arena, 3.5 mi (5.6 km) to Stillwater Downtown and 6.9 mi (11.1km) straight shot to Payne County Expo Center. Be sure to enjoy our recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at our hotel include complimentary wireless Internet access, 24-hour Business Center, shared lounge with TV area, complimentary parking and express check-out. Our hotel has facilities measuring 2000 square feet (185 square meters); including a ballroom and conference space with access to in-house catering and bar services. Make yourself at home in one of the 120 guestrooms, featuring wet bar with mini-fridge, microwave and a working desk. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides premium entertainment. We are a pet friendly hotel.
 
Overall
1 out of 5
1 out of 5
No hot water for the first 24 hours
By Tiffany from Colorado
The overall stay was ok, however it was awful to have to travel all day and then get to our room and have a freezing cold shower. When we called we were told it was a missing part and we would "probably" have warm water the next evening. A morning shower was again freezing. We did stay two nights and the second night after the concert there was lukewarm water. This was just not my favorite hotel experience. The room was mostly clean, but there was a substance that was dried on the TV screen in the bedroom, kinda gross. I was a little disappointed in how much we paid to have a not so great stay.
Customer avatar
Posted by
onApril 26, 2025
Hi Tiffany,
Thank you for staying at the Holiday Inn & Suites Stillwater - University West. We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites is located in Northeast Jackson, just off I-40 between Memphis and Nashville, offering guests a perfect combination of big-city amenities and small-town charm. Our spacious rooms come equipped with refrigerators and microwaves for added convenience. Begin each day with our complimentary hot breakfast buffet featuring hot items, gluten-free options, signature cinnamon rolls, pancake machine and much more! Enjoy a variety of on-site amenities including an outdoor pool, 24-hour fitness center, business center, guest laundry facility, and a Suite Shop offering snacks, beverages, and necessities. There are a variety of restaurants within walking distance offering lunch and dinner options. Our business travelers can stay connected with our free high-speed, wireless Internet throughout the hotel. Our prime location is near major companies like Toyota, Kellogg, UGN Automotive, Delta Faucet, and ConAgra Foods. Guests appreciate our close proximity to the West TN Healthcare Sportsplex, which is perfect for teams, families, and coaches. Jackson, TN, is also home to several universities, including Union University, Lane College, University of Memphis at Lambuth, and Jackson State Community College. We look forward to welcoming you to The Hub City!
 
Overall
3 out of 5
3 out of 5
Just OK. Room for improvement!
By MOA649 from Seattle
As an IHG member I have a level of expectation. This property missed the mark. Facility maintenance is obviously low on the register. Nearly everywhere you look something was taped together, poorly patched, etc. The price was good until I learned about "average pricing." I booked for one price but was charged more each night after the first!
If you just need a place to flop, then flop.
Customer avatar
Posted by
onApril 26, 2025
Hi MOA649,
Thank you for staying at our Holiday Inn Express & Suites Jackson Northeast and sharing your experience. We appreciate your loyalty as our IHG One Rewards Silver Elite member since 2019.
We work hard to provide the convenience and comfort that our guests need during their stay at our hotel. I'm sorry for the experience you had during your stay. I alerted our local management team regarding your concerns. I'm confident they will use this as a reference for further improvement. I also sent a private message to your email to discuss this further.

I hope you give us another chance to provide better service on your next visit.
All the best,
Rosh D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Centrally located Louisville Airport hotel near Baptist East Just minutes from the Norton Audubon, Norton Suburban, Baptist East and Kentucky One Health Hospitals! Welcome to the Holiday Inn Express Louisville Airport Expo Center hotel. This newly appointed Holiday Inn Express is located right off I-264, only three miles from the Louisville International Airport (SDF), the KY Fair and Exposition Center, and the University of Louisville. This 100% smoke-free property, offers free Wi-Fi, complimentary hot breakfast, free airport shuttle, park and fly, 24-hour Business Center, 24-hour state of the art Fitness Center, 24-hour market, large outdoor pool, meeting rooms, and guest laundry. All 150 rooms offer a complimentary in-room refrigerator, microwave, safe, Keurig coffee maker, 40-inch flat panel LED TV with extensive cable and sports channels, and numerous outlets and USB charging ports. The Holiday Inn Express Louisville Airport Expo Center hotel is centrally located to all of Louisville's major attractions. We are only three miles from The Louisville Mega Cavern, Churchill Downs, Kentucky Derby Museum, KY Kingdom, and The Louisville Zoo. Downtown's major attractions the Louisville Slugger Museum, KFC Yum! Center, Papa John's Cardinal Stadium, and the Big Four Bridge are just six miles away. Come and experience the friendly and caring staff, as well as the comfort and convenience our hotel near Louisville Airport has to offer.
 
Overall
1 out of 5
1 out of 5
You gave away my reservation...
By Chiefbro from Huntington Beach Ca
I was scheduled to check in to this location on 4/10. My flight arrived very late (12:30AM). I called to check on the Hotel Shuttle and was told it stopped at 7:00PM (understandable). At the same time I was told there were no "clean rooms available due to roof damage". They had not notified me and did not attempt to rebook me at another location. I was forced to Uber to a IHG 15 miles way. When I checked in to this location the following day to continue my trip, I was actually informed that, "we were oversold last night". SO...in fact I was LIED TO BY THE STAFF. Manager on duty said,"don't worry I will take care of you". Checked out, having never heard from the manager. I left all of my contact info, and still five days later no contact. No adjustment on my bill, no added rewards points, nothing!!!!! This is how you treat a loyal customer. Hide all you want...I have filed a formal complaint with Holiday Inn and still no contact.
Customer avatar
Posted by
onApril 26, 2025
Hi Chiefbro,
Thank you for staying at the Holiday Inn Express Louisville Airport Expo Center. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management as a reference to enhance our services and facilities. I also sent you a private message to extend our help.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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