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    February 14, 2017
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The Holiday Inn & Suites Boca Raton North is nestled inside the peaceful Park of Broken Sound. Conveniently located near I-95 at Yamato Road, we are minutes from sunny Florida beaches, Florida Atlantic University and Lynn University. We are located minutes from downtown Boca Raton and less than a mile from Canon, Johnson Controls and the Boca Raton Innovation Campus. We are centrally located near both Palm Beach International Airport and Fort Lauderdale Hollywood International Airport. If you are staying with us for a night or a month you will enjoy that each of our guestrooms are two room suites equipped with a sofa sleeper, work area, two televisions, a Keurig coffeemaker, refrigerator and microwave. Complimentary amenities include parking, Wi-Fi and Fitness Center. And just in case you forgot something or want a snack the Market offers a quick and easy option for you to purchase those items. Relaxing or playing at our Florida style outdoor pool, you can enjoy a meal or cocktail from the Red Reef Restaurant that offers indoor and outdoor seating for breakfast and dinner. The Cicada Nature Trail is located behind the hotel if you would like to take a quick run or walk and enjoy the scenery. The Holiday Inn & Suites Boca Raton looks forward to welcoming you to our IHG Branded Hotel for business or pleasure all year long!
 
Overall
1 out of 5
1 out of 5
Would not recommend
By Marv from Florida
This is more of a motel than a hotel. It’s very outdated and needs a lot of maintaining. Loud people in the middle of the night. Andre, one of the managers didn’t even know how to give me a receipt at the end of my stay. I couldn’t wait to check out. I will not stay at a Holiday Inn again.
Customer avatar
Posted by
onMay 10, 2025
Hi Marv,
Thank you so much for staying at the Holiday Inn Boca Raton - North, and we appreciate your loyalty as an IHG One Rewards member.
While our hotel is known for service and comfort, I'm sorry to learn about your experience. I've shared your feedback with our local hotel, this will help us make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
We are grateful for the opportunity to be part of your visit.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The InterContinental Porto Palácio das Cardosas, in a former 18th century palace, is a luxurious five-star hotel located in the historic centre of Porto. Our hotel boasts stunning views of the emblematic Avenida dos Aliados and is an ideal location steps away from the city's best destinations. After a day of exploring Porto, return to a decadent meal at Astoria Restaurant, state-of-the-art Fitness Centre, tranquil spa, and elegant guest rooms.
 
Overall
1 out of 5
1 out of 5
Used my email address and I'm not paying their bill
By Shockey from USA
I received a bill for somewhere I've never been. Now they want my review.
I want my email off their list. Wrong name!
Customer avatar
Posted by
onMay 10, 2025
Hi Shockey,
We are glad to host one of our IHG One Rewards members. Thank you for choosing to stay at the InterContinental Porto - Palacio das Cardosas.
We strive to maintain clarity and fairness in all our charges. I am sorry to learn about the situation. We appreciate you bringing this to our attention. I have shared your comments with our hotel team so that they can look into the areas to improve.
I've also sent you a private message to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Popular all-suite hotel close to Dell World Headquarters Austin’s first northern suburb is where you'll find the award winning Staybridge Suites® Austin - Round Rock. During your stay in Round Rock, our guests, whether they're here on business, managing a construction project or leisure, find themselves ideally situated near local corporations and attractions. There are many major area businesses that have made Round Rock Texas home. The hotel's business travelers can take advantage of our proximity to Dell's corporate headquarters, Samsung, Emerson, St. David's Medical, Baylor Scott & White, Apple, Oracle, HP and IBM . With such a rich business climate so close to the property, your stay is sure to be productive. A 14-mile drive into downtown Austin to experience one of the most vibrant musical cultures in the country is a perfect day trip for the hotel's vacationing crowd. Round Rock TX, The Sports Capital of Texas has its share of attractions, including must-sees like the Round Rock Sports Center, Northeast Metro Park, Triple Play Sportsplex, Old Settler's Park and Forest Creek Golf Course . Explore the area with reliable travel tips from the hotel's helpful staff. Round Rock, TX can be your home away from home when you stay with us. Surf the web with complimentary high-speed, wired and Wi-Fi access. Socialize with other guests over beer, wine and appetizers at The Social, hosted by management Mon -Wed evenings.
 
Overall
1 out of 5
1 out of 5
Bad experience
By Bobby from Tulsa
The hotel is in poor condition. It is doubtful, in my opinion, that any of the problems will ever be fixed correctly. Just keep adding more caulk to it until the problem is covered up. The sign will likely never be fixed, it's laying on the ground at the entrance. The overall condition of this hotel is not what I am used to considering it is a Staybridge Suites. Stay at the one on Parmer Lane, it is excellent.
Customer avatar
Posted by
onMay 10, 2025
Hi Bobby,
We are pleased to have you as an IHG One Rewards Platinum Elite member, and thank you for your recent stay at the Staybridge Suites Austin-Round Rock.
While we're inclined to provide an experience that is high in quality, I’m truly sorry for your experience. I've shared your feedback with our hotel team, as we're aiming to work on improvements, ensuring a better stay for you and our future guests.
I've also sent you an email to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the heart of the White Mountains This hotel's cozy accommodations are set in the gorgeous White Mountains of New Hampshire, minutes from all that Mount Washington Valley has to offer. The Holiday Inn Express and Suites is across the street from Settler's Green Outlet Village, two miles to Downtown North Conway where you can experience unique shops, restaurants and visit the Conway Scenic Railroad. Storyland and Mt. Washington are only a short drive with beautiful scenery along the way! If you’re looking for outdoor adventure, the Saco River, Echo Lake State Park and the National Forest are only minutes away. Business guests seeking hotels in North Conway, New Hampshire appreciate convenient access to Memorial Hospital and businesses like Hunting Dearborn Int'l. Free hotel-wide, Wi-Fi access is provided, as is a 24-hour business center, so patrons have the resources they need on site. No matter what your itinerary, the free, hot Express Start Breakfast Bar ensures that you're ready to tackle the day. The glass-domed, heated pool and hot tub offers a relaxing escape. Let us make your stay a memorable one. Book today!
 
Overall
2 out of 5
2 out of 5
Dismal Facility
By RichieK from Boston, MA
The entire parking lot was covered in more sand than the Atlantic coastline. I stayed on the third floor and the entire floor was under construction with exposed drywall, hanging plastic, and room numbers laying on the floor next to each room. It was a disgrace. The price was inexpensive and the staff was friendly so it wasn’t all bad. The breakfast was a disappointment. They had plenty of sugary cereal for the kids, but the eggs were like yellow couscous or rice consistency and the pancake/waffle machine was broken. They did keep the breakfast area quite clean though which I know is not easy so kudos for that. The bed was outstanding, surprisingly comfortable, and much appreciated. So while the place wasn’t all bad, the construction and the condition were sorely disappointing.
Customer avatar
Posted by
onMay 11, 2025
Hi RichieK,
We are glad to host one of our IHG One Rewards members. Thank you for choosing to stay at the Holiday Inn Express North Conway.
We pride ourselves on delivering quality service, and as part of our continued commitment to renew our property decor, I am truly sorry to learn that some of this objective wasn't achieved during your stay. Thank you for providing us with your valuable feedback; I have passed it along to our hotel team to help us with making the necessary improvements.
We look forward to the opportunity to welcome you back for a much-enhanced stay next time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With close proximity to Jacksonville, Florida attractions including EverBank Stadium and the Jacksonville Zoo, the Holiday Inn Jacksonville E 295 Baymeadows is the ideal place to stay during your visit! Perfectly located on the East Loop of I-295 and Baymeadows Road, our Jacksonville hotel offers spacious guest rooms featuring great amenities as in-room microwave and refrigerator, free wired and wireless Internet access and a separate work area. Enjoy the convenience of our on-site lounge Burgers & Brews, serving breakfast and dinner or gather with friends for a drink at our Bar offering local beer, wine, and crafted drinks. Keep up your fitness routine in our 24-hour Fitness Center or bask in the Florida sun in our outdoor pool and patio. Take a stroll in Downtown Jacksonville or spend the day shopping at nearby St. Johns Town Center and The Avenues shopping mall. The business traveler will appreciate our 24-hour Business Center as well as the easy commute to the Mayo Clinic and University of North Florida. Our hotel hosts the largest conference and banquet space in the Jacksonville Baymeadows area. The City Grand Event Center offers a 4,000 sq. ft. meeting facility making it the ideal event venue for your next corporate meeting or social function. Let our hotel in Jacksonville make you feel at home each time and every time.
 
Overall
2 out of 5
2 out of 5
Roads and toilets
By Doc1 from Jacksonville
Scheduled to stay 11 night but cut it short after two. First night was awake all night d/t drag racing on the highway beside the hotel. I asked to move. In the new room the toilet stopped working and the hotel had no maintenance at night. The front desk said they were booked and there was no other room to move to. Miserable night! Also the beds were hard and lumpy. Too bad as it's not a bad location. Shout out to two attendants: Marvin and Pam, who were the highlights of my stay.
Customer avatar
Posted by
onMay 11, 2025
Hi Doc1,
Thank you so much for staying at the Holiday Inn Jacksonville East 295 Baymeadows, and we appreciate your loyalty as an IHG One Rewards Diamond Elite member.
We strive to offer genuine hospitality, and I’m sorry to learn about the situation you've encountered. I have shared your feedback with our hotel team, and I’m confident that they will utilize it to make necessary improvements.
We’d love the chance to welcome you back and make your next stay a fantastic one.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Joliet’s newest and finest full-service hotel has arrived! Welcome to Holiday Inn & Suites Joliet, Joliet's premier hotel and meeting facility. Located just off I80 at the Houbolt Road, we are Joliet’s only LEED certified hotel, ideal for both corporate and leisure travelers. Our warm, inviting ambience & tranquil location is the best decision for lodging, dining, meetings and event needs in Joliet. We are conveniently located to the area’s best parks, museums, shopping, casino, sports and nightlife. Popular local attractions includes Harrah's & Hollywood Casinos, Joliet Slammers Baseball, Union Station, Historic Route 66 and Chicagoland Speedway . Holiday Inn & Suites Joliet is the lodging of choice for many major corporations. We welcome guests from area businesses such as Silver Cross Hospital, Exelon, Amita Health, Exxon Mobil, GE and Rialto Theatre. Our convention center features over 10,000 sq.ft. of function space that is perfect for your next meeting or event. With a modern design and upscale decor, top notch amenities and exceptional service: we provide a memorable stay experience to all our guests. Our tastefully decorated rooms feature luxurious new bedding, microwaves, refrigerators, 43” TV, premium channels and free WiFi . Burger Theory restaurant serves up local craft beers and signature cocktails with custom burgers, made fresh daily from a tasty proprietary blend. RELAX! You're home.
 
Overall
3 out of 5
3 out of 5
The Bath Top
By Collins’s from Bloomington, IL
The water was not draining fast enough. One is taking a shower in pool of dirty water on my feet
Customer avatar
Posted by
onMay 11, 2025
Hi Collins’s,
We are excited to have you as one of our valued IHG One Rewards members, and we sincerely thank you for choosing the Holiday Inn Joliet Southwest for your recent visit.
Our commitment is to offer clean accommodations and friendly service, and I am sorry to learn that your experience did not reflect that. Thank you for highlighting these issues; I have shared your insights with our hotel team to ensure we address them effectively and to help us with future improvements.
We hope to have the pleasure of welcoming you back soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Fairmont WV The Holiday Inn Express and Suites hotel in Fairmont has all of the amenities of the Holiday Inn Express brand plus a well-trained and organized staff to make for the most pleasurable stay. The hotel is conveniently located on Interstate 79 at exit 133, Kingmont Rd. Our guests love our quiet rooms that are complimented by Holiday Inn Express simply smart bedding collection with the added choice of firm or soft pillows. Every room in the hotel is equipped with a microwave and refrigerator and flat screen T.V. for added convenience. Some Suites even come equipped with kitchenettes. A work station in every room will allow you to stay organized while away from home. The Holiday Inn Express and Suites hotel is located minutes from downtown Fairmont. We are conveniently located 15 miles from WVU Campus. Many outdoor activities such as Coppers Rock, Falling Waters, and Prickett's Fort are all within a close drive. Be sure to plan a site tour of NASA located within two miles of the hotel. You may choose to start your day with the many choices from the Express Start breakfast such as tasty cheese omelets, piping hot sausage patties or bacon and delicious cinnamon rolls. Call the Holiday Inn Express and Suites Fairmont today to book your reservation!
 
Overall
3 out of 5
3 out of 5
WV Fairmont
By Brian from Buffalo, NY
Refrigerator was loud and there was a clicking sound coming from ceiling or upper inner wall. Also either guests or staff were very loud beginning around 4 am.
waking us up after finally getting to sleep.
Poor breakfast quality compared to most HIE hotels we visit. No upgrade provided as a Diamond Elite member.
Will not stay here again!
Customer avatar
Posted by
onMay 11, 2025
Hi Brian,
We truly appreciate your stay at the Holiday Inn Express Fairmont, and thank you for your loyalty as an IHG One Rewards Diamond Elite member.
Our hotel is a great place to rest and recharge, and I am sorry that it turned out differently this time. We appreciate you bringing this to our attention. I have shared your comments with our hotel team so that they can look into the areas to improve.
Your continuous trust in us is highly appreciated.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express San Pablo is your Gateway to possibilities connecting Northern California within reach. Linked to Interstate 80, the Holiday Inn Express® San Pablo is the Bridgeway to Oakland, San Francisco, Berkeley, Richmond, Vallejo , the world renowned Sonoma and Napa Valley . Both perfectly suited for business and leisure travelers, guests of the Holiday Inn Express® San Pablo can visit key attractions such as: San Pablo Lytton Casino, Rosie the Riveter/ World War II Home Front National Historical Park and the SS Red Oak Victory Battleship . Let the Holiday Inn Express® San Pablo provide flexibility for a day excursion. Try Fury Sport Fishing offering Dolphin and Whale Watching Charters or stay in and escape for the day in one of our luxurious spa suites. Did we mention that we're only nine miles to University of California Berkeley ? Save time and money while attending graduation, a CAL Performance or a top NCAA sporting event. (20+ Sport Teams to be exact.) We love spoiling our guests from the moment they arrive. Enjoy the benefits of Free WiFi , Our daily complimentary hot Express Start® breakfast bar or unwind in our Garden Courtyard for the evening. Book your room to day to explore the possibilities at the Holiday Inn Express® San Pablo .
 
Overall
1 out of 5
1 out of 5
Construction!
By Mslbob from Los Angeles Area
When making the reservation there was no mention of construction. Half the hotel was being remodeled, 7 days a week. Our room was not yet finished in my view, So it was noisy and just not ready.
No TV channel listing in room, so it was difficult to watch.
Strange blue light from the reading lamp could not be shut off. Very bothersome.
Customer avatar
Posted by
onMay 11, 2025
Hello Mslbob,

Thank you for staying at our Holiday Inn Express & Suites San Pablo - Richmond Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Newark, just 7 minutes from Newark Liberty International Airport. Our hotel puts you near all the best attractions in the Elizabeth area of Newark, from the historic Anheuser-Busch Co. brewery to the concerts, sports, and family-friendly shows at Prudential Center. We’re also within walking or biking distance to Rosemount Memorial Park, plus local dining and shopping. At our hotel, enjoy a free, hot breakfast every day, plus a 24-hour fitness center, complimentary airport shuttle, and spacious business center. Rest each night in a plush bed with a soft duvet before tackling the day’s adventures. With free, fast Wi-Fi and a dedicated workspace in your room, you can get things done when you’re not relaxing or adventuring.
 
Overall
1 out of 5
1 out of 5
horrible
By jumbo422 from new jersey
had a horrible night. room 307,had no ac or fan. went to service desk and no one could fix the issue. went back around 6 am still could not fix problem. when i checked out , i was only given the card to general manager. aent her an email and it took her 7 days to respond and that was after 4 days straight calling to speak to her. on top of that this hotel charges $20.00 for guests to park on their premises. i would stay away from this place
Customer avatar
Posted by
onMay 11, 2025
Hello jumbo422,

Thank you for staying at our Holiday Inn Express Newark Airport – Elizabeth. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Holiday Inn Anderson! Your Full-service Hotel with onsite bar and restaurant. We are just 3.6 miles away from I-85, minutes from Clemson University, Death Valley Stadium and Anderson University. Our hotel's location puts you close to many of the Upstate's most popular attractions. We are near the beautiful: We are near the beautiful Lake Hartwell for Bass Fishing, the Anderson Civic Center, that features baseball and soccer fields, tennis courts, an amphitheater, and conference center. . Our Corporate travelers appreciate our Anderson hotel because we're just minutes to the area's top companies, including First Quality, Enterprises, AnMed Healthcare, Bosch, Arthrex, Electrolux, TTI, and Orian Rugs and many more corporations within the surrounding area. Our hotel's amenities include free high-speed Internet access, mini-refrigerator, Keurig coffee maker and 42-inch Flat Screen Televisions. Our hotel also has 840 sq ft of flexible function space, and a 406 sq ft Boardroom. Our guests also enjoy our seasonal outdoor pool and state-of-the-art Precor Fitness equipment. Join us for dinner at our on-site restaurant, Dish! An American Cafe which serves a variety of Southern specialties. Or, relax with your favorite beverage in our lounge.
 
Overall
1 out of 5
1 out of 5
Ice machine not working. Pool closed for no reason
By David from Paris Tennessee
The worst stay i have ever had in a holiday inn very disappointed
Customer avatar
Posted by
onMay 11, 2025
Hello David,

Thank you for staying at our Holiday Inn Anderson. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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