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    February 20, 2017
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GreaterChina's Review Comments
 
Shanghai is a blend of ancient and modern, Chinese and Western beauty. The skyscrapers in Lujiazui stand tall and majestic, while the historical buildings along the Bund exude elegance. Yu Garden and Chenghuang Temple carry the ancient charm of the city. The bank of Huangpu River sparkles with brilliant night views, and the Yu Garden Lantern Festival is a lively and exciting event. All these aspects will allow you to experience the infinite charm of Shanghai. Holiday Inn Express Shanghai Changfeng Park is located at No. 26, Lane 1098, Meiling North Road, Putuo District, adjacent to Changfeng Park. Boasting a prime location and convenient transportation, it is approximately 12 kilometers away from Shanghai Hongqiao International Airport and 14 kilometers from Shanghai Hongqiao Railway Station. A 150m walk will take you to the North Meiling Road Station of Metro Line 15, enabling you to easily access every corner of the city. The National Exhibition and Convention Center (Shanghai), Shanghai Convention & Exhibition Center of International Sourcing, and other exhibition centers are also nearby, facilitating your participation in various exhibitions and conferences. Additionally, you can easily drive to Shanghai Global Harbor, Zhenru Ancient Town, Max City, Shanghai Disney Resort, and other destinations, satisfying your shopping and leisure needs. Be it for vacation or work, make Holiday Inn Express Shanghai Changfeng Park become the ideal choice for your visit to Shanghai.
 
Overall
1 out of 5
1 out of 5
Hotel Discriminating Against Foreigners, Dirty, Uncivilized
By Sisi
I will continue posting my review until you publish it.
The first thing you experience as a foreign guest is that not a single staff, including manager, speaks English. No English is spoken in this hotel although they claim on the app that they speak English (which is open fraud), and staff uses those inaccurate language translating apps, which do not help most of the time. Staff, including manager, are inept, cannot solve simple problems, lie to guests and dishonest to guests (such as I was told that I will be compensated for spending 4 hour solving the hotel problems with extra points, the manager personally promised that, and she never gave any points). The manager directly lied to me with impunity and absolutely no consequences for lying. Amenities are mostly dirty, location is far away from city center and noisy on the highway, no recognition for being IHG member as they refused to give me welcome drink and toiletries, although they did that with Chinese guests, straight forward discrimination towards foreign guests; room was dirty with black hairs all over; facilities very dirty with some sticky stuff all over laundry washer and dryer and exercise equipment; atmosphere is very uncivilized because during breakfast a lady that works at noodle section screams from top of her lungs something every 1-2 min; also, I saw a man grabbing food with his hands, not using utensils and unloading "washed" bedding and towels at the front entrance of hotel is really unseen.
Customer avatar
Posted by
onApril 29, 2025
Dear Guest,
Thank you for sharing your feedback with us.
We sincerely apologise for any inconvenience or unsatisfactory experience you may have had during your time with us. Your input is of great value to us and we are deeply sorry that we failed to meet your expectations. We are truly sorry for any inconvenience this may have caused you.
We remain committed to improving the overall standard of service at our hotel in order to provide a more enjoyable and fulfilling stay for all our guests.
Yours sincerely, IHG Social Listening Team
0points
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Shanghai is a blend of ancient and modern, Chinese and Western beauty. The skyscrapers in Lujiazui stand tall and majestic, while the historical buildings along the Bund exude elegance. Yu Garden and Chenghuang Temple carry the ancient charm of the city. The bank of Huangpu River sparkles with brilliant night views, and the Yu Garden Lantern Festival is a lively and exciting event. All these aspects will allow you to experience the infinite charm of Shanghai. Holiday Inn Express Shanghai Changfeng Park is located at No. 26, Lane 1098, Meiling North Road, Putuo District, adjacent to Changfeng Park. Boasting a prime location and convenient transportation, it is approximately 12 kilometers away from Shanghai Hongqiao International Airport and 14 kilometers from Shanghai Hongqiao Railway Station. A 150m walk will take you to the North Meiling Road Station of Metro Line 15, enabling you to easily access every corner of the city. The National Exhibition and Convention Center (Shanghai), Shanghai Convention & Exhibition Center of International Sourcing, and other exhibition centers are also nearby, facilitating your participation in various exhibitions and conferences. Additionally, you can easily drive to Shanghai Global Harbor, Zhenru Ancient Town, Max City, Shanghai Disney Resort, and other destinations, satisfying your shopping and leisure needs. Be it for vacation or work, make Holiday Inn Express Shanghai Changfeng Park become the ideal choice for your visit to Shanghai.
 
Overall
1 out of 5
1 out of 5
Inept Staff, No English Spoken in this Hotel, Dirty
By Lucy
The first thing you experience as a foreign guest is that not a single staff, including manager, speaks English. No English is spoken in this hotel although they claim on the app that they speak English (which is open fraud), and staff uses those inaccurate language translating apps, which do not help most of the time. Staff, including manager, are inept, cannot solve simple problems, lie to guests and dishonest to guests (such as I was told that I will be compensated for spending 4 hour solving the hotel problems with extra points, the manager personally promised that, and she never gave any points). The manager directly lied to me with impunity and absolutely no consequences for lying. Amenities are mostly dirty, location is far away from city center and noisy on the highway, no recognition for being IHG member as they refused to give me welcome drink and toiletries, although they did that with Chinese guests, straight forward discrimination towards foreign guests; room was dirty with black hairs all over; facilities very dirty with some sticky stuff all over laundry washer and dryer and exercise equipment; atmosphere is very uncivilized because during breakfast a lady that works at noodle section screams from top of her lungs something every 1-2 min.
Customer avatar
Posted by
onApril 29, 2025
Dear Guest,
Thanks for your feedback.
We would like to express our sincere apologies for any inconvenience or less-than-ideal experiences you may have had during your stay. Your feedback is extremely important to us, and we are very sorry that we did not meet your expectations. We apologise for any inconvenience this issue may have caused.
In the days ahead, we will continue to strive for excellence in order to raise the bar on our hotel's overall service level. Our primary objective is to ensure that all guests have an exceptional and enjoyable experience.
Best wishes,
IHG Social Listening Team
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Enjoy the Sights and Sounds of Causeway Bay’s Exotic Commercial Centre at the Holiday Inn Express Hong Kong Causeway Bay. With a host of corporate headquarters in the nearby Times Square, Lee Garden and Hysan Place, the Causeway Bay MTR station is within walking distance from hotel. Renowned tourist attractions and landmarks are nearby such as the Sogo Departments Store, Hong Kong Stadium, Victoria Park and Happy Valley Racecourse. For families, the distance from hotel to Ocean Park is only 4.9 km and Hong Kong Disneyland is 26.5km. The distance from Hong Kong International Airport to Holiday Inn Express Hong Kong Causeway Bay is 38 km. Hotel provides complimentary Wi-Fi access and Express Breakfast for every guest each morning. 24 Hours Gymnasium room is available for hotel-registered guest. A child under the age of 12 sharing a room with parents is free.
 
Overall
3 out of 5
3 out of 5
Poorly maintained toilet in Acceesible room (703)
By Serena from Singapore
Toilet boel choke, bathroom floor flooded during shower, sink leaked. We had to lay towels on floor to avoid falling. Grab bar hinges loose.
Hotel lifts inconvenient as guest on wheelchair need to change lift on 1st floor to another lift to Ground floor.
Ground floor had a strong musty smell.
Customer avatar
Posted by
onApril 29, 2025
Dear Serena,

Thank you very much for sharing your experience with us. We sincerely apologize for unfavorable encounter during your stay. Your feedback is very important, and we completely understand your frustration

Please be assured that our team has been immediately informed and is taking steps to address the issue at once

Regarding the lift arrangement, we understand it may not have been as convenient as you expected due to the building’s design. However, we are committed to assisting all guests who require additional support during their stay.

We truly appreciate your comments which urged us for going further, and we hope to have the opportunity to provide you with a better experience in the future.

Warm regards,
Kaivin Ng
General Manager
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Nanning is a city with memory and multi-ethnic coexistence. Nanning enjoys abundant sunshine, mild climate, long summer and short winter, it is covered with trees, flowers and rich products all the year round. Holiday Inn Express Nanning Jiangnan is located in No.58 Tinghong Road, Jiangnan District, Nanning, Guangxi. Tinghong road is also a famous tea street in Nanning. The hotel has convenient transportation. It is about 25 kilometers away from Nanning Wuxu International Airport, about 2.5 kilometers away from Nanning Railway Station, about 20 kilometers away from Nanning East Railway Station and next to the entrance and exit of Tinghong Road Station of Metro Line 2. The hotel is adjacent to Nanning Jiangnan wanda plaza and ASEAN 10+1 Commercial Street for shopping. The hotel is located in all directions, north to Chaoyang Business Circle in the old city of Nanning. South to the developing Beibu Gulf Science and Technology Park, Wuxiang New District and Airport New Area; West of South China City and New Convention and Exhibition Center; East via the expressway to the bustling Langdong Convention and Exhibition Center and ASEAN Business District. Driving from the hotel, you can also reach the surrounding business districts and scenic spots: Zhongshan Road Food City, Jiangnan Riverside Park, Nanhu Park, 5A Qingxiu Mountain Scenic Area, The Mixc and so on. Be it for vacation or work, make Holiday Inn Express Nanning Jiangnan become the ideal choice for you to visit Nanning.
 
Overall
5 out of 5
5 out of 5
Enjoyable Stay: Pros Outweigh a Shaving Cream Issue
By Mr.TravelsALot from China
My stay at this hotel was overall enjoyable. The location is excellent, being just a short distance from the subway station, which provided great convenience for getting around. As an elite member, I was delighted to find drinks and fruits already placed in my room upon arrival, a thoughtful touch that enhanced my experience. The breakfast was satisfactory, meeting the standards I expect from a Holiday Express, and the room on a high floor offered a wonderful view.
However, I did encounter a problem with the shaving cream. When I requested two shavers with cream from the staff, one of the creams had an unpleasant smell, even though both were from the same batch and still within their expiration dates. On the positive side, the staff responded promptly and offered to provide a replacement.
Despite this minor issue, the numerous positives and the staff's helpful attitude made this a great hotel stay, and I would recommend it to others.
Customer avatar
Posted by
onApril 29, 2025
Dear Guest,
Thank you for your thoughtful feedback! We’re thrilled our location, Elite Member welcome treats, and panoramic views delighted you. Apologies for the shaving cream inconvenience—we’re reviewing our quality checks to prevent recurrence. Your staff’s swift resolution reflects our commitment to excellence.
We’d love to host you again soon! Your recommendation inspires us.
Warm regards,
IHG Social Listening Team
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Qidong, located on the southeast coast of Jiangsu Province, China, faces Shanghai across the river. It is known as the "Pearl of the River and Sea". It is also the place where the sunrise is earlier in Jiangsu Province, witnessing the hope and vitality of a new day. Holiday Inn Express Qidong Economic Zone is conveniently located at Building 8, Qirui Industrial Center, 2099 Shiji Avenue, Huilong Town, Qidong, Jiangsu. It boasts a scenic environment, an excellent geographical position, and convenient transportation. The hotel is approximately 68.2 km from Nantong Xingdong International Airport, it is only about 7 km away from Qidong Railway Station. During your leisure time, you can enjoy the Holidaylnn Express Signature Noodles and HolidayInn Express Selected Beans(currently collaboration with Luckin) without leaving the hotel, and also easily explore the various attractions and shopping areas nearby. Qidong Government Affairs Service Center is just a stone's throw away, only about 0.5 km distant, facilitating the handling of various matters. Shopping enthusiasts can visit shopping destinations such as Shengang City Shopping Mall, Phoenix Plaza and Wuyue Plaza, allowing you to experience the bustling city while enjoying delicious food. If you love natural scenery, Yuantuojiao Scenic Area, and Lvsi Xianyu Township are perfect choices for you.
 
Overall
5 out of 5
5 out of 5
Great service
By Jorge from Rio de Janeiro, BR
Great stay and staff. Clean, noiseless and comfortable apartments. Highlight for the reception team, always attentive and helpful.
Customer avatar
Posted by
onApril 29, 2025
Dear guest,
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff and our clean hotel made your stay pleasant. We look forward to exceeding expectations on your next stay.
Best Regards,
IHG Social Listening Team
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Holiday Inn Express Luoyang City Center sincerely invites you to stay in comfort and convenience for your next visit to Luoyang. The hotel is conveniently located at the intersection of Kaiyuan Avenue and Jinchengzhai Street in the political, economic, cultural and tourist center of Luoyang. It is close to the government, exhibition/sports center, Quanshun Shopping/Music Fountain Square, Zhenghe Road Food Street and it is surrounded by banks, communication center and government organs. It is 5km from Longmen Railway Station, Luoyang Museum, Sui-Tang Site Park, Guanlin Temple and DingDing Gate Site Museum, Henan University of Science and Technology, Luoyang Institute of Science and Technology, High-tech Zone and Development Zone, 8km from Longmen Grottoes, 10km from Wangcheng Park and 30-minute drive from Baima Temple and Luoyang Beijiao Airport. The hotel features comfortable and fashionable rooms, each inclusive of just what you need, such as high speed Wi-Fi, satellite television channels,daily breakfast buffet featuring Western and Chinese food , a comfortable bed and refreshing hot shower. It is equipped with 2 standard meeting rooms and other self-service facilities. It adopts some the highest safety standards such as elevator control system, electronic door lock system, public area no dead angle electronic monitoring, FSMS, water quality detection, fire safety, etc. Be it for vacation or work, Holiday Inn Express Luoyang City Center is the perfect choice to “Stay Smart
 
Overall
1 out of 5
1 out of 5
业务不熟
By Janky
自己搞的活动自己不熟悉。
好.......好差啊....
Customer avatar
Posted by
onApril 29, 2025
亲爱的宾客,您好!感谢您入住洛阳开元智选假日酒店。很抱歉未能给您带来满意的入住体验。关于您订单中的优惠券使用规则,我们为您详细说明:您领取的优惠券仅适用于线上支付抵扣费用,因此您在完成线上付款后,即可前往前台办理入住手续。之后您提出将线上支付款项退回并改为线下支付,考虑到线下支付流程限制,确实无法使用该优惠券,若选择线下支付,需按实际房价全额结算,无法享受优惠。若您有其他疑问,欢迎随时与我们联系,我们将竭诚为您服务!期待与您的再次相遇!祝您生活愉快,万事顺意!智选假日宾客关怀团队
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Crowne Plaza Xiamen Jimei Seaview is ideally situated along Xingbin Road in the upscale Jimei District. It is convenient to reach Xiamen Gaoqi International Airport, Xiamen North Railway Station and Xiamen Railway Station. We are also additionally nearby to Jimei Shimao Plaza, Wankeli Shopping Mall and iOi Mall. What's more? You can easily visit popular tourist spots such as Xiamen Horticulture Expo Garden, Jimei School Village and Xinglin Bay Bicycle Marine Lane. The hotel offers 303 rooms and suites, all boasting the Crowne Plaza WorkLife room design and featuring beautiful sea or lake views. WorkLife rooms cater to the needs of the modern business traveler. This includes a cleverly designed work-rest area with multi-function sofa nook, allowing you to move seamlessly between work, meeting and leisure modes. We boast 3,000 square meters of meeting space that includes 11 multifunctional meeting rooms. Among these is our 1,600-square-meter,9.0-meter ceiling grand ballroom that can easily accommodate 800 people (in banquet seating). The hotel further features both a Chinese and Western-style restaurant that serves excellent cuisine at JOY All Day Dining, Lobby Lounge and Chao Feng Xuan Chinese Restaurant. For those aiming to keep fit and rejuvenated during your stay, we have a full gym, swimming pool and soothing spa to round out your hotel experience.
 
Overall
1 out of 5
1 out of 5
Cleaning service is no good
By Lake-Tahoe from 日本
I requested a next day return cleaning, but they did not return it after 2day. The staff brought it to me only after we called them and said that the return was delayed due to lack of deposit, but I asked why they did not contact me the day after I requested it, but they did not respond.
I'm very disappointed. Is it the service of Crowne Plaza Hotel not to return it all the time if I don't contact them? I have used Crowne Plaza Hotel numerous times and this is the first time.
Customer avatar
Posted by
onApril 30, 2025
Dear Valued Guest,
Greetings from Crowne Plaza Xiamen Jimei Seaview!
Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Upon receiving your comments, we immediately initiated an investigation.
At Crowne Plaza, we hold our team to the highest standards of service in line with the InterContinental Hotels Group (IHG) brand promise, ensuring every guest enjoys a comfortable, clean environment and a truly welcoming experience. Your feedback is invaluable, and we will take corrective actions to address the issues raised, including enhanced staff training and targeted improvements to prevent recurrence.
We deeply appreciate your review and hope to have the opportunity to welcome you back for a significantly improved stay in the future. Wishing you all the best!
Sincerely,
Robert Guo
General Manager
Crowne Plaza Xiamen Jimei Seaview
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Crowne Plaza Wuxi City Center is located in Liangxi District, the center of Wuxi City, with the ancient Canal at its back and the foothills of Huishan Mountain in the distance, taking in the infinite scenery of the city. Conveniently located near several shopping centers and attractions, the hotel offers 344 elegant and spacious guest rooms with riverfront views of the Beijing-Hangzhou Grand Canal and Taihu Lake Square. We have high-speed Wi-Fi, a Kids Club, an indoor heated Swimming Pool and a Fitness Center.
 
Overall
5 out of 5
5 out of 5
酒店前台小陈服务优秀
By Rick from china
入住无锡城中皇冠假日酒店,整体感觉很不错。酒店位置便利,周边美食众多。房间干净整洁,床很舒适,睡得很香。小陈服务也不错。早餐选择丰富,味道不错。酒店给我们的旅行增添了不少美好回忆。
Customer avatar
Posted by
onApril 30, 2025
尊敬的宾客:
您的好评让我们倍感欣喜!得知我们便利的地理位置、舒适整洁的客房以及丰富美味的早餐,为您的旅程增添了诸多美好,我们深感荣幸。您对前台小陈服务的认可,一定会让他备受鼓舞,我们定会将您的称赞转达给他。
为您创造难忘的回忆是我们的荣幸,期待您再次下榻无锡城中皇冠假日酒店,开启又一段美妙的旅程!
诚挚问候,
Wilson Fang
无锡城中皇冠假日酒店
前厅部经理
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