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- Review comment count209728
- Helpfulness votes2,109
- First review commentFebruary 20, 2017
- Last review commentMay 13, 2025
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GreaterChina's Review Comments
Holiday Inn Kunming City Centre is a premium landmark hotel in the heart of Kunming’s CBD. Beside Plaza 66, with the Baita Business Area as its backdrop, the hotel offers a convenient downtown location that puts the entire city at your fingertips. This includes a wide range of nearby shopping and entertainment venues, as well as easy access by foot to Metro Line No. 2 & No.3( Dongfeng Square Station). The hotel is further about 2.8 kilometers from the Kunming Railway Station and 25 kilometers from Kunming Changshui International Airport. Appointed 293 comfortable rooms,1 restaurants, a lobby lounge and 700 square meters of flexible event space in 8 meeting rooms lets your Stay at Holiday Inn Kunming City Centre more relax and comfort . Let us host your next event in Kunming.
Overall
5 out of 5
Very nice!
By Nanjing Lover
Quite and nice. There are also convenient breakfast places very close to the hotel.
Posted byGreaterChina
onMay 13, 2025
Dear Guest,Thank you so much for choosing our hotel and sharing your positive experience with us. We are truly delighted to hear that you found our hotel quiet and nice, and that you appreciated the convenience of having breakfast places nearby.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay every time you visit. We understand the importance of a peaceful environment, and we strive to ensure that our guests can relax and unwind during their stay with us.We also value your feedback on the breakfast options. We are constantly looking for ways to improve our services and facilities, and we will take your comments into consideration when making future decisions.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
Sincerely,
Ken Yi
General Manager
Sincerely,
Ken Yi
General Manager
0points
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Crowne Plaza Guangzhou City Centre is an exclusive international 5-Star hotel located at Huanshi Road East, the heart of downtown's bustling commercial and shopping district.
The hotel is 32km to Guangzhou Baiyun International Airport, 7km to Tianhe Train Station, walking distance 200m to the metro station and 1.3km to Pazhou Exhibition Centre (Canton Fair Complex). It is conveniently located close to tourist attractions like Canton Tower, Baiyun Mountain,Yuexiu Park, Sun Yat San Memorial Hall, Shangxiajiu and Beijing Road Pedestrian Street and the wholesale markets like the leather market, textile market, toy market, and retail market from the hotel by MTR, public bus or taxi. The hotel features 460 well-appointed guest rooms and suites with an extensive city or greenery view, complimentary Wi-Fi and a collection of specialty pillows are on offer for hotel guests. Two superb Restaurants and a Lobby Lounge are on-site, including "Appetite" "Baiyuelou" & "City Commons Lobby Lounge"，2 grand Ballrooms and 9 Function Rooms. In addition, a Business Center with 2,000 sq m (2,392 sq yd) of meeting space is available complete with state-of-the-art audio-visual equipment and professional services. When it comes time to relax, guests can use the outdoor Swimming Pool, Spa and steamy Sauna. Those who want to keep fit can work out in the Fitness Room or tennis.
Overall4 out of 5
Nice Hotel
By Roundy2
from Christchurch, New Zealand
I have stayed here many many times and will stay again in the near future.
I do find the breakfast quality to be terrible, though and this is a big area at the hotel that needs improvement.
Not enough seating in the lobby, you need more seating for guests waiting for pickups.
Overall all though a nice place to stay with great staff.
I do find the breakfast quality to be terrible, though and this is a big area at the hotel that needs improvement.
Not enough seating in the lobby, you need more seating for guests waiting for pickups.
Overall all though a nice place to stay with great staff.
Posted byGreaterChina
onMay 13, 2025
Dear Valued Guests,
Thank you for choosing to stay at the Crowne Plaza Guangzhou City Center! We sincerely appreciate your continued support and loyalty to our hotel. Your feedback is of utmost importance to us, and we will ensure that the relevant department heads are informed so that we can enhance our services during your next visit.
Once again, thank you for your invaluable insights and ongoing support!
Wishing you a joyful life!
Jerry Zheng
Jerry Zheng
0points
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Located in the center of Xi’an Economic & Technology Development Zone, InterContinental Xi’an North is adjacent to City On shopping mall, Enterprises Headquarter Building and local government. At the intersection of 2 metro lines, the hotel is convenient to high-speed railway station & airport. 322 luxury guest rooms, 1100sqm grand ballroom, 7 function rooms and 4 different restaurants will meet all your demands in your travel. We sincerely welcome you to live your InterContinental life in Xi'an
Overall3 out of 5
Disappointing Birthday Stay: Lack of Recognition for Special Occasion and IHG One Rewards Member
By Eric
from Xi'an
I specifically chose this hotel to celebrate my birthday, and I also contacted them in advance to inform them of the occasion. However, there was no cake or fruit provided on the day. As an IHG One Rewards member, I truly did not feel valued during my stay. It was disappointing not to receive any special recognition for such a personal event, especially after making the effort to reach out ahead of time. I expected better service and more attention to detail from a brand like IHG.
Posted byGreaterChina
onMay 13, 2025
Dear guest,
Thank you for your recent stay at InterContinental Xi’an North and sharing your valuable feedback with us. We are deeply sorry for your unpleasant experience and fully understand your feeling. We feel so sorry that we didn’t meet your expectation as you trust and selected us for this trip. We have internally shared your feedback with hotel management team and work on improvement so that you and other guest could get better stay experience in future.
Again, thank you for your valuable feedback. Look forward to welcoming you back to InterContinental Xi’an North next time to see our improvement.
Best Regards,
InterContinental Xi'an North
InterContinental Xi'an North
0points
0of 0voted this comment as helpful.
Located in the center of Xi’an Economic & Technology Development Zone, InterContinental Xi’an North is adjacent to City On shopping mall, Enterprises Headquarter Building and local government. At the intersection of 2 metro lines, the hotel is convenient to high-speed railway station & airport. 322 luxury guest rooms, 1100sqm grand ballroom, 7 function rooms and 4 different restaurants will meet all your demands in your travel. We sincerely welcome you to live your InterContinental life in Xi'an
Overall5 out of 5
很好的酒店
By MR.Liu
from 深圳
酒店位置良好，设施新，房间干净整洁，服务态度优秀，早餐和酒廊的餐食十分优秀，健身房面积合适，设备齐全。
Posted byGreaterChina
onMay 13, 2025
尊敬的客人，感谢您入住西安经开洲际酒店并抽出宝贵时间与我们分享您的入住体验。这家酒店是IHG旗下洲际酒店及度假村品牌，酒店以现代设计致敬探索陕西文化历史，酒店设计采用典雅奢华的装修风格，同时融入了西安城市古都的文化精髓。感谢您对于员工提出的表扬，这将会激励更多服务员工为客人提供满意的服务。期待您的再次光临！
0points
0of 0voted this comment as helpful.
Crowne Plaza Foshan Nanhai is conveniently located at Sanshan New Town, which is the heart of Guangdong-Hong Kong-Macao Greater Bay Area (GBA) and Sanlong Bay Hi-tech Innovation Zone, 41km from Guangzhou Baiyun International Airport and 8km from Guangzhou South Railway Station. We are also close to Chimelong Safari Park.
Crowne Plaza Foshan Nanhai features 307 rooms and suites decorated eye-catching wall with Lingnan-style architecture. The hotel boasts 1,000 square meters of flexible meeting space across 4 meeting rooms.
Renew your body with a workout or swim at our modern Fitness Center or relax with a massage in our tranquil Spa. Treat yourself at our signature Cafe Treacly all-day dining or in-room dining service, then relax with an evening cocktail at Lobby Lounge.
Crowne Plaza Foshan Nanhai aims to make business travel work a truly productive and premium experience. We look forward to seeing you.
Overall5 out of 5
nice suite and manager，nice family trip hotel to stay
By Qianqiam
from shenzhen
I‘v been staying in this hotel for three times，each time it was nice trip.especially the serive of Alice，who was really nice and considering everytime.
Posted byGreaterChina
onMay 13, 2025
Dear distinguished guest,
Thank you for taking the time to share your feedback regarding you and your family recent stay with us at Crowne Plaza Foshan Nanhai.
We are very glad to know that our staff Alice and her considerate service helped in making your visit enjoyable.
Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
We are very glad to know that our staff Alice and her considerate service helped in making your visit enjoyable.
Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
Crowne Plaza Foshan Nanhai
0points
0of 0voted this comment as helpful.
Welcome to InterContinental Taichung, where luxury and sophistication meet. This city hotel overlooks the Calligraphy Greenway in Taiwan's major transportation hub, attracting travelers with its convenient access and high-end amenities, making it a top choice for luxury stays and conferences.
Overall1 out of 5
HUGE disappointment
By VVIP
For this price range USD 430/ night-classic RM . This is not what I expected.
LET DOWN/ DISAPPOINTMENT
----The only 5 * luxury hotel has no welcome snack / note in the room luxury hotel is all about having an extra nice touch.
-----REQUESTed sunrise room ,they can simply told me no room available which is facing East instead of saying room can see sunrise. anyway , not sure if the staff understand the sun raise in the East. LOL , no biggie on this one.
------Taipei (MOENV) enforced no single use toiletries allowed in the hotel by law. which is a bummer. Understandable. BUT they should at least have some basic like the Q-tips cotton swabs prepared at the gym check in counter for guests after a swim / steam / shower. My ears was extremely uncomfortable and I have to go down to the lobby to ask ? Make no sense to me.
-----GYM open 24 hours. But the locker changing room does't open till 7 am , you can't access to bathroom / steam before breakfast start, is so inconvenient for guest who wants to steam after workout before going down for breaky 7 am. if you want to use the washroom in between your workout ( gym ) pls wait for the lift , go to your room , wait for the lift and come back down. and continue your workout , HOW convenient, They can simply just locked the entrance to the pool but kept the changing room open for guests who use the gym able to access to washroom/ steam in the meantime .
------ ROOM : Massive TV in such a small room, very unnecessarily, the low resolution old tv make it worst. Not sure is the designer team aware of if you want to provide a cinematic effect , having a large screen that closer to the bed is a terrible idea ,at least have the better resolution, it make me so sick watching the Local news Channel.Is very backward design " the bigger is better " or helping LG to clear their old stock.
---- The Ai device , which can't be use when unplugged. Short cable make it so hard to navigate the touch screen. Fancy gadget. not practical at all.
----used coffee cups been sitting at counter more than a day. Staff should be sharper , change the new one when requested tidy up the room , not cover it up.
--- LIGHTING : the floor lamp can't be turned off with any switch , staff told me I have to unplug it myself !
---Bathtubs is extremely uncomfortable, I m 5 "4 , and I can't even stretch my legs , this is the issue with the interior design team, They just purchase equipments from the catalogue without physically check the equipment physically. Just buy the equipments base on the measurement which fit on the computer design programming.
----- Steam room seats ( the depth ) are very narrow ,suitable for a Children not for the adult. Again, the design team only focus on virtual perspective , Swimsuit Dryer is terrible ! is a JOKE ! flimsy salad spinner. Wish they have Sauna and steam ,Poor Architects & Construction planning.
----BEDDING. No pillow menu. Tight weave low thread count stiff cotton Duvet cover making crinkling sound, not so wise cut cost on hotel bedding. It is a mistake. poor sleep !
----left something behind after checked out, didn't received any contact from the hotel at all. usually the housekeeping would inform the concierge and hotel would then inform the guests they might have left some belonging behind. 0 contact. Until I sent hotel an email 4 hours after I checked out.
----when you get out of the lift , is unclear which side is the bar , which side is the gym, you don't make guest to go to the left then go to the right , clear direction is MISSING before the Bar open.
---- Dinning : the first breakfast , the lazy male staff just asked if we want any tea / coffee without introducing anything or show us the drink menu at all. ( we only know about it from the staff who introduce special drink and show us the menu next day )
---Breakfast :There are no unprocessed meat protein available, no chicken , no beef .. all carbs
--- Dirty coffee cup . latte is cold , on and off , depends if they are busy.
--- less food on a Sat breakfast than Friday , eg, no dim sum on Sat
LET DOWN/ DISAPPOINTMENT
----The only 5 * luxury hotel has no welcome snack / note in the room luxury hotel is all about having an extra nice touch.
-----REQUESTed sunrise room ,they can simply told me no room available which is facing East instead of saying room can see sunrise. anyway , not sure if the staff understand the sun raise in the East. LOL , no biggie on this one.
------Taipei (MOENV) enforced no single use toiletries allowed in the hotel by law. which is a bummer. Understandable. BUT they should at least have some basic like the Q-tips cotton swabs prepared at the gym check in counter for guests after a swim / steam / shower. My ears was extremely uncomfortable and I have to go down to the lobby to ask ? Make no sense to me.
-----GYM open 24 hours. But the locker changing room does't open till 7 am , you can't access to bathroom / steam before breakfast start, is so inconvenient for guest who wants to steam after workout before going down for breaky 7 am. if you want to use the washroom in between your workout ( gym ) pls wait for the lift , go to your room , wait for the lift and come back down. and continue your workout , HOW convenient, They can simply just locked the entrance to the pool but kept the changing room open for guests who use the gym able to access to washroom/ steam in the meantime .
------ ROOM : Massive TV in such a small room, very unnecessarily, the low resolution old tv make it worst. Not sure is the designer team aware of if you want to provide a cinematic effect , having a large screen that closer to the bed is a terrible idea ,at least have the better resolution, it make me so sick watching the Local news Channel.Is very backward design " the bigger is better " or helping LG to clear their old stock.
---- The Ai device , which can't be use when unplugged. Short cable make it so hard to navigate the touch screen. Fancy gadget. not practical at all.
----used coffee cups been sitting at counter more than a day. Staff should be sharper , change the new one when requested tidy up the room , not cover it up.
--- LIGHTING : the floor lamp can't be turned off with any switch , staff told me I have to unplug it myself !
---Bathtubs is extremely uncomfortable, I m 5 "4 , and I can't even stretch my legs , this is the issue with the interior design team, They just purchase equipments from the catalogue without physically check the equipment physically. Just buy the equipments base on the measurement which fit on the computer design programming.
----- Steam room seats ( the depth ) are very narrow ,suitable for a Children not for the adult. Again, the design team only focus on virtual perspective , Swimsuit Dryer is terrible ! is a JOKE ! flimsy salad spinner. Wish they have Sauna and steam ,Poor Architects & Construction planning.
----BEDDING. No pillow menu. Tight weave low thread count stiff cotton Duvet cover making crinkling sound, not so wise cut cost on hotel bedding. It is a mistake. poor sleep !
----left something behind after checked out, didn't received any contact from the hotel at all. usually the housekeeping would inform the concierge and hotel would then inform the guests they might have left some belonging behind. 0 contact. Until I sent hotel an email 4 hours after I checked out.
----when you get out of the lift , is unclear which side is the bar , which side is the gym, you don't make guest to go to the left then go to the right , clear direction is MISSING before the Bar open.
---- Dinning : the first breakfast , the lazy male staff just asked if we want any tea / coffee without introducing anything or show us the drink menu at all. ( we only know about it from the staff who introduce special drink and show us the menu next day )
---Breakfast :There are no unprocessed meat protein available, no chicken , no beef .. all carbs
--- Dirty coffee cup . latte is cold , on and off , depends if they are busy.
--- less food on a Sat breakfast than Friday , eg, no dim sum on Sat
STAND OUT
--Gym equipments , small but completed.
--Head of the kitchen , super warm and friendly staff , wish I get his name.
--Farm to table vegetable.
- free range eggs
-- cook with cast iron without any chemical cookware !
--Head of the kitchen , super warm and friendly staff , wish I get his name.
--Farm to table vegetable.
- free range eggs
-- cook with cast iron without any chemical cookware !
Posted byGreaterChina
onMay 13, 2025
Dear Honorable Guest,
Thank you for taking the time to share your recent stay experience through our guest satisfaction survey. We sincerely regret to learn that your visit did not meet expectations and truly appreciate your candid feedback.
Please allow us to address your concerns in detail:
Room amenities and arrival experience: We understand your expectations regarding welcome touches that complement the room rate. We regret the absence of in-room welcome amenities and have reviewed our arrival procedures to ensure greater attention to detail moving forward.
Room type explanation and view request: We apologize for the lack of clarity regarding the assigned room and its view. Our team is being retrained to communicate more accurately about room features and to set proper expectations for view-related requests such as sunrise visibility.
Room design and cleanliness: Your feedback has been shared with our housekeeping and engineering teams for immediate follow-up. We are reinforcing our inspection standards to ensure guest rooms consistently meet expectations in both cleanliness and functionality.
Gym and changing room access: While our fitness center operates 24 hours, we recognize the inconvenience caused by limited access to the changing facilities and the confusing layout. We are currently reviewing guest traffic flow and access hours to identify and implement improvements.
Signage to restrooms near the fitness center: We understand that the restroom location on the 5th floor may not have been clearly indicated. To improve clarity, we are enhancing directional signage near the fitness center to help guests more easily locate the public restrooms on that floor.
Breakfast experience: We are addressing the inconsistencies in breakfast service and working to enhance food variety, replenishment speed, and overall dining efficiency to better serve our guests during peak hours.
Lost item follow-up: We apologize for the lack of communication after your departure regarding your missing item. We are reinforcing our lost and found procedures to ensure timely and consistent follow-ups with all guests.
Once again, we deeply appreciate your valuable insights. Should we have the opportunity to welcome you back in the future, we are committed to delivering a more refined and thoughtful stay experience.
Sincerely yours
Charlie Chen
Director of Front Office
Director of Front Office
0points
0of 0voted this comment as helpful.
Hangzhou is a gentle, poetic yet vibrant place with a deep historical heritage built upon Jiangnan (South of the Yangtze) culture.
Holiday Inn Express Hangzhou Westlake East is located on the eastern side of scenic West Lake. The hotel is nearby to the site of the 2022 Asian Games Athletes’ Village. We are just adjacent to Hangzhou Railway Station and 28 kilometers by straight-line distance from Hangzhou Xiaoshan International Airport.
The hotel has191 stylish rooms with multifunctional furniture designed to increase comfort and privacy during your stay. Rooms are fitted with power outlets and USB ports to support device usage. You’ll enjoy a comfortable bed, refreshing shower, office-style and leisure accoutrements, and a Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience.
The hotel features a shared space we call The Great Room, which caters to today’s work-leisure lifestyle. The Great Room is equipped with wireless internet and a 24-hour self-service station where you can purchase drinks, snacks and daily necessities. The Kids Club also provides a variety of fun toys so that you and your baby will enjoy a wonderful parent-child time by entertaining education.
Be it for vacation or work, Holiday Inn Express Hangzhou Westlake East is the wonderful choice to make your mission simple & smart.
Overall5 out of 5
Food
By s.k.
from jp
Better food is good in the morning you eat and also pack to go that you can help roommate.
Posted byGreaterChina
onMay 13, 2025
Hello dear guest, thank you very much for sharing your heart. The hotel has many stylish and simple guest rooms, high-speed Internet, comfortable bedding, one-key cast screen TV. The hotel provides sumptuous Chinese and Western buffet breakfast, delivery robot, public area equipped with self-service business center, two meeting rooms, self-service laundry loft, to provide perfect service for different needs of you. We are adhering to the service concept of “meeting guests' needs to the best of our ability”, and strive to make guests feel happy, relaxed and at ease the first time they step into the lobby. We sincerely look forward to your visit again, and wish you a pleasant journey and a happy family!
Sincerely,
IHG Social Listening Team.
IHG Social Listening Team.
0points
0of 0voted this comment as helpful.
Holiday Inn Chengdu Century City East Tower offers190 guest rooms equipped with business friendly facilities and an attractive variety of dining and entertainment choices. We understand and anticipate the needs of our guests and provide a warm, consistent and valuable guest experience.
Overall5 out of 5
贴心的安排
By littleboyfatman
from 中国北京市
感谢客户经理鲁经理对白金卡客户的无微不至的细心服务，升级房型，迎宾水果，提前电话问询，快捷离店服务，面面俱到。
Posted byGreaterChina
onMay 13, 2025
Dear Guest,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Mr. Lu, our dedicated account manager, was able to exceed your expectations with his attentive service. Ensuring our platinum card customers enjoy a seamless and luxurious stay is our top priority, and we're thrilled that the room upgrade, welcome fruits, pre-arrival phone call, and expedited check - out made your stay more enjoyable.
Your kind words are not only a great encouragement to Mr. Lu but also to our entire team. We strive to provide personalized and thoughtful service to every guest, and it's rewarding to know that our efforts have been recognized.
We sincerely hope to have the pleasure of welcoming you back soon, where we will continue to go above and beyond to create another unforgettable experience for you.
Cathryn Shi
Hotel Manager
Hotel Manager
0points
0of 0voted this comment as helpful.