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GreaterChina's Review Comments
 
Crowne Plaza Beijing Lido is a luxury hotel that well located to the vibrant Lufthansa Center and Wangjing areas, short distance from the city’s renowned 798 and 751 Art Center, as well as nearby with Universal Business Park where are headquarter office of well-known local and international companies. Easy access to Beijing International Capital Airport, China International Exhibition Center, New China International Exhibition Center and China National Convention Center, also hotel is adjacent to subway Line 10, Line 15 and airport express, which bring you a convenient travel experience.
 
Overall
3 out of 5
3 out of 5
cant get a room via member website
By Yap YP from Kuala Lumpur
My 2 nights stay recently in Crowne Plaza Beijing was not able to book through the hotel website or the member reward website. Instead i have to get it from a platform. What's the privilege you provide us as a member and request us a minimum number of nights? I felt really disappointed that we dont have priority compared to other platform.
Customer avatar
Posted by
onMay 21, 2025
The hotel attaches great importance to your feedback and will pass on your concerns to the relevant departments for further investigation. Your feedback is valuable and motivating for our development. We look forward to seeing you again to experience our changes next time. -- Hotel Management Team
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Nestled in the very heart of Kowloon’s bustling city centre, the Holiday Inn Golden Mile Hong Kong offers business and leisure travellers a vibrant location, contemporary conveniences, and all the luxuries of home while away. The hotel provides 621 invitingly comfortable twin, double or king size beds equipped guest rooms and suites, Executive Club floors, award-winning restaurants, bar, function rooms, a landscaped rooftop pool, a state-of-the-art health club and free Wi-Fi. To secure our guests’ safety and their property, a key card is required to access the elevator to the guest room floors from 2/F-18/F. We welcome kids with open arms and help families save money with our Kids Stay & Eat Free guarantee. Kids aged 12 and under eat free at breakfast when dining with an adult. Plus to make your stay even more affordable, kids aged 12 and under stay for free when sharing their parents’ room. Holiday Inn Golden Mile Hong Kong hotel is located in Tsim Sha Tsui Hong Kong that adjacent to the Mass Transit Railway (MTR) which leads to Hong Kong’s major commercial and tourist districts. The famous Star Ferry is within five minutes walking distance and Hong Kong International Airport is just a forty-minute drive away.
 
Overall
4 out of 5
4 out of 5
Holiday inn
By Marc from Australia
Overall stay was good something good and some things to improve
But I was happy with hotel location
Improvement of amenities will help especially as we are trying to be green and have the room refreshed not every day but if only 1 day supply it’s provided means guest need to look for more sugar or other items
Also microwave it’s essential especially when returning late in the hotel everyone likes a hot instant noodles
Customer avatar
Posted by
onMay 21, 2025
Thank you for your recent feedback. We are glad you enjoyed your stay overall and appreciated the hotel's location. Your suggestion on enhancing amenities is noted. We value your input and will work to improve these aspects for a better experience in the future.
On behalf of my entire team, it was a pleasure to host you and it would be a pleasure and a privilege to welcome you back.
Warmest regards
Carlos Souza
General Manager
0points
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Welcome to Xiangyang to experience mixed ancient and fashion. Crowne Plaza Xiangyang is located at Wanda Square, south on Zhuge Liang Square, the landmark of Xiangyang, north on Zizhen Garden, with a combination of business, leisure, entertainment, shopping, sporting, exhibition etc. The hotel is 18.1 kilometers from Xiangyang Liuji Airport, and 2.4 kilometers from Xiangyang Railway station, 16.4 kilometers from Xiangyang East Railway station. With tall and transparent glass windows in our guest rooms, you can have a wonderful view of the ancient city Xiangyang, and feel its unique charm. The independent bath tub, shower facilities and humanized overall design in the rooms will provide a comfortable and special bathing experience for you. The hotel has free Wi-Fi all covered. Hotel boasts 3500sqm of flexible event space in thirteen meeting rooms, including a grand ballroom that can seat up to 1000 guests. Let the Crowne Meetings Director tailor our facilities to suit your event’s needs, whether it is a boardroom meeting, exclusive product launch or annual company dinner. Our master chefs will craft full banquet menus, customized cocktail receptions or refreshing working lunches for your events.
 
Overall
5 out of 5
5 out of 5
Stay at Crowne Plaza in Xiangyang
By Ricky57 from Jiangsu
One of the best hotels I have ever stayed, great establishments, staff are friendly, patient, and professional.
IHG is the primary choice of hotel, while Crowne Plaza Xiangyang is my only choice while I am in Xiangyang.
Customer avatar
Posted by
onMay 21, 2025
Dear Guest
Thank you so much for your kind words and positive feedback! I'm thrilled to hear that you had such a wonderful experience at Crowne Plaza Xiangyang. It's always our goal to provide the best possible service and make your stay as comfortable and enjoyable as possible. We're honored to be your top choice in Xiangyang and look forward to welcoming you back again soon!
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Holiday Inn Kunming City Centre is a premium landmark hotel in the heart of Kunming’s CBD. Beside Plaza 66, with the Baita Business Area as its backdrop, the hotel offers a convenient downtown location that puts the entire city at your fingertips. This includes a wide range of nearby shopping and entertainment venues, as well as easy access by foot to Metro Line No. 2 & No.3( Dongfeng Square Station). The hotel is further about 2.8 kilometers from the Kunming Railway Station and 25 kilometers from Kunming Changshui International Airport. Appointed 293 comfortable rooms,1 restaurants, a lobby lounge and 700 square meters of flexible event space in 8 meeting rooms lets your Stay at Holiday Inn Kunming City Centre more relax and comfort . Let us host your next event in Kunming.
 
Overall
5 out of 5
5 out of 5
Fantastic Concierge
By AndyS from Singapore
My family and I were pleasantly surprised at how friendly and reliable the concierge were.
In particular, we would like to highlight the service rendered by both Kenny and Andrea.
Kenny receieved us during check in and made every effort to correct the system error in the hotel charges, and ensured that the rates we previously booked at were honoured. In addition, he also helped us with our Meituan food delivery order when we couldn't input a local mobile phone number to process the order. All of these done without any complaints - only the friendliest, most helpful attitude.
Anthea helped to process our check out, and when we needed to deposit our luggage, she ensured that our luggage were stored safely, helping my elderly parents and I to move our luggages to the storage area.
Kudos to the service staff in this hotel. They are by far the friendliest hotel staff we've met in China.
Customer avatar
Posted by
onMay 21, 2025
Dear Guest,Thank you for choosing Crowne Plaza Kunming City Center and sharing your family’s wonderful experience with us! We are thrilled to hear that Kenny, Andrea, and the concierge team impressed you with their friendliness and reliability – this is exactly the kind of heartfelt service we strive to deliver.Kenny’s dedication to resolving the system error and honoring your booked rate, along with his help with the Meituan delivery, exemplifies our commitment to “going the extra mile.” Andrea’s care in assisting your family with luggage storage and supporting your elderly parents reflects our focus on thoughtful, detail-oriented service. We have shared your kind words with both team members, and they are deeply touched to know their efforts made a difference in your stay.We hope to welcome you back soon, where Kenny, Andrea, and the entire team will ensure another warm and memorable stay for you and your family.
Sincerely,
Ken Yi
General Manager
0points
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Enjoy innovative design and sweeping Shanghai views at the soaring Holiday Inn Shanghai Pudong centrally located in Pudong Business District. The hotel is 38 kilometers from Pudong International Airport and 5 kilometers from the Shanghai New International Exhibition Center, near Metro Line 2/4/6/9 to speed you around the city. The hotel offers 352 contemporary guest rooms with high-speed Internet. Make use of our seven high-tech meeting rooms including one ballroom, and six breakout rooms. Holiday Inn Shanghai Pudong is not only a place that mixes fashion and elegance, but also a resort for you to enjoy and unwind during your leisure time or business trip.
 
Overall
5 out of 5
5 out of 5
Friendly front desk
By Sammy
I had stayed at this hotel over 20 nights per year. The front desk staff are very helpful. I made on line purchase in advance, they can keep my stuff in neat condition.
Customer avatar
Posted by
onMay 21, 2025
Dear IHG Rewards Club Member,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. We are pleased to hear that you enjoyed your stay with us., especially the front desk staff services you mentioned. Thanks again for your comment and support to our hotel, and we looking forward to seeing you again once you are in Shanghai in the near future!
Cheers,
0points
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Crowne Plaza Tainan situated in Anping District with rich natural environment, historical and cultural attractions. Only 20 to 40 minutes drive from Airport, Train Station and High Speed Rail Station. 5 minutes away from Taijiang National Park and Sicao Mangrove Green Tunnel; just walking distance to the famous Anping Old Fort and Anping old street. The distance to Tainan City Government and Tainan City Council is approximately 5 kilometers, which also meets the needs of corporate and business visits. The hotel architecture features a mixture of modern design and local culture. Hotel Lobby incorporates the Tainan 400th Anniversary visual featuring four standard colors: Red-Tainan Martial Temple, Blue- Blueprint Cultural & Creative Park, Orange-phoenix flower,and White-Khun-sin sand beach. This sentiment not only expresses Tainan’s confidence and pride to the world, but also conveys the expectation of where Tainan is headed in the future. Crowne Plaza Tainan will be your ideal choice among the 5-star hotels in southern Taiwan, whether it is for a holiday, business meeting, or romantic wedding.
 
Overall
5 out of 5
5 out of 5
完美服務的貴賓酒廊
By Anonymous
謝謝台南大員皇冠假日酒店的頂級服務,
從一進門的接待到整體的設施與服務,
都讓我們感受到滿滿的用心與溫暖,
尤其是貴賓酒廊的每一位人員Lynn, Emma, Phyllis, Rena, Eric, Iris, Jonathan, Elena,
溫暖且親切有耐心並超級友善,
對我兒奇妙的表演超級彭場,
讓爸媽感到好放鬆、好安心,感謝你們讓此次旅遊充滿歡樂及驚喜!
Customer avatar
Posted by
onMay 21, 2025
Dear Valued Guest,
Thank you so much for your heartfelt words and for choosing Crowne Plaza Tainan for your family getaway.
From the moment you walked through our doors, it was our pleasure to provide you with warm, thoughtful, and attentive service. We’re truly delighted to hear that every part of your experience—from the facilities to the interactions with our team—left a lasting impression.
A special thank-you for recognizing our Club Lounge team members: Lynn, Emma, Phyllis, Rena, Eric, Iris, Jonathan, and Elena. Your kind words will mean the world to them. Knowing they were able to create a relaxing and joyful space for your family—and cheer on your child’s charming performance—is exactly what hospitality is all about.
It brings us so much joy to have been a part of your memorable and happy trip. We truly hope to welcome you and your loved ones back soon for more unforgettable moments.
Warmest regards,
Coco Wen
General Manager
Crowne Plaza Tainan
0points
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Enjoy innovative design and sweeping Shanghai views at the soaring Holiday Inn Shanghai Pudong centrally located in Pudong Business District. The hotel is 38 kilometers from Pudong International Airport and 5 kilometers from the Shanghai New International Exhibition Center, near Metro Line 2/4/6/9 to speed you around the city. The hotel offers 352 contemporary guest rooms with high-speed Internet. Make use of our seven high-tech meeting rooms including one ballroom, and six breakout rooms. Holiday Inn Shanghai Pudong is not only a place that mixes fashion and elegance, but also a resort for you to enjoy and unwind during your leisure time or business trip.
 
Overall
4 out of 5
4 out of 5
TV Channel and Bath Room Design
By Benj from Hong Kong
Missing of international movie channel like HBO, Star Movie, Cinemax. Shanghai Holiday Inn Vista is the same level as this Holiday Inn and they got all of these channels. The bath room design is too congested.
Customer avatar
Posted by
onMay 21, 2025
Dear IHG Rewards Club Member,
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comment about the TV Channel and Bath Room Design have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
Once again, we thank you for your feedback and look forward to your continuous support in the near future. Thank you!
Sincerely,
0points
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voco Guangzhou Shifu is located on Dishifu Road in Liwan District, adjacent to the bustling vibrant Shangxiajiu Pedestrian Street. The hotel boasts an engaging and playful interior, with an exterior design that captures elements of historical, fashionable Xiguan and Lingnan symbols. Our three charming mascots — the Finch (symbolizes ‘voco’ welcome, come in) seen on the room key, the wise Owl represents (me time, chilling out in our newly designed spacious rooms) — and Flamingo (voco life, captures the essence of indulgence, fine food, dining and local community) — you’ll see and experience all three throughout your journey in public spaces and rooms. Explore the veranda of the historical location, an area that represents the architectural style of Xiguan stain-glass houses with a kaleidoscope of colours and quaint neighbourhood lanes and culture. Merely a short walk away, you can visit Yong Qing Fang, Liwan and Cantonese Opera Museums and Litchi Bay, while Shamian Island’s antique heritage and artistic charm are idyllic for an afternoon or evening stroll. voco, renovated in 2024 with 293 spacious stylishly contemporary rooms and suites ranging from 33-83 ㎡, each room offers large windows with marvellous views of Guangzhou’s history in a snapshot. Rooms are equipped with cosy bedding and luxury bathroom amenities, allowing travellers to indulge in leisurely "Me Time.”, also offer our spacious child theme-decorated family suites.
 
Overall
5 out of 5
5 out of 5
Vacation in Guangzhou
By cs2007new from Singapore
I am thankful to the housekeeping team for providing me clean room and bar soap during my stay.
I am grateful to the hotel for giving us free breakfast, mini-bar and hot soup every night when we returned back to hotel.
These small gestures mean a lot to make my stay a good one even though i am redeeming them with my free points.
Customer avatar
Posted by
onMay 21, 2025
Dear valued guest,
Thank you for taking the time to share your kind words about your stay at voco Guangzhou Shifu! We’re truly touched by your appreciation for the housekeeping team’s efforts, and your mention of the bar soap highlights the little details we hope make a big difference.
We’re also delighted that you enjoyed the complimentary breakfast, mini-bar, and nightly hot soup! These amenities are our way of adding warmth to your stay, your comfort and satisfaction are always our priority, no matter how you choose to experience our hotel.
It means a lot to hear that these “small gestures” created a positive experience for you. Loyalty members like you are the heart of our community, and we’re grateful for your trust in using your points with us.
Thank you for choosing to stay with us and for trusting us with your feedback. We hope to have the opportunity to welcome you back for another 'reliably different' stay.
Best regards,
voco Guangzhou Shifu
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Guangzhou Panyu, a city where history intertwines with modernity, exudes the charm of Lingnan culture. Here, you can immerse yourself in the antiquity of Shawan Ancient Town, and indulge in the thrilling adventures of Chimelong Paradise. Strolling through the beautiful Panyu, you'll feel the vibrancy and tranquility of this city, savoring the charm of the Lingnan water villages, making your journey brim with surprises and moments of awe. Holiday Inn Express Guangzhou Panyu Dashi is adjacent to Exit C of Dashi Station of Metro Line 3,Downstairs, you will find Cotti Coffee, McDonald's. Providing direct access to the commercial center, transportation hub, and Cantonese scenery on the north-south axis of Guangzhou. It's approximately 54 kilometers away from Guangzhou Baiyun International Airport,12 kilometers away from Guangzhou South Railway Station,12 kilometers away from Guangzhou Tower and the Pearl River New Town,18 kilometers away from Guangzhou East Railway Station, and 16 kilometers away from Pazhou Exhibition Hall of the Canton Fair, providing convenient choices for your travel. Around the hotel, you can visit attractions such as Chimelong Paradise, Wildlife World, Water Park, and International Circus, experiencing thrills and entertainment and Sihai cheng Dinosaur Park to experience excitement and fun. Be it for vacation or work, make Holiday Inn Express Guangzhou Panyu Dashi become the ideal choice for your visit to Panyu.
 
Overall
5 out of 5
5 out of 5
Clean and cheap hotel option at Panyu
By Steven from Shanghai
- Perfect location, 5 min walk from subway line 3, direct access to airport without transfer.
- Nice room, clean and tidy, no bugs, moderate room size as HIEX.
- Rooms on the west side has a better view.
- Breakfast can be improved -- dumplings not available for order even 15 mins before last order time.
Customer avatar
Posted by
onMay 21, 2025
Dear Guest,
Thank you for your detailed feedback! We are delighted to hear that you thought our location was perfect, with its easy access to Line 3 of the subway and its direct connection to the airport. This is one of the things we are most proud of!
We are also glad that you enjoyed your clean, tidy, bug-free room and preferred the view from the west side. We will certainly pass this on to other guests.
We apologise for the inconvenience regarding the dumplings at breakfast. We will look into this to ensure that all guests can enjoy their favourite dishes until the end of breakfast.
Thank you again for your valuable suggestions. We hope to welcome you back soon!
Best regards,
IHG Social Listening Team
0points
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Welcome to InterContinental Chengdu Global Center, the wonderful parent-child resort hotel which infiltrates the water paradise with the marine life vitality construction posture. 975 rooms show the panoramic water view of the balcony theme of seamless leisure in Chengdu. Integrated with Water Park and Global Mall, it interprets the joy of the marine parent-child charm.
 
Overall
3 out of 5
3 out of 5
Poor front desk and concierge services
By Fin66
Concierge was no help at all, even a dinner reservation I had to make it myself. What if I could not speak mandarin? Front desk was the same, couldn’t speak much English and couldn’t even give me proper directions or any information to Dujiangyan as the person on duty said he had never been there. That is a really poor excuse for a 5 star establishment. Learn from the intercontinental in Bangkok or Indigo in Guangzhou for examples of excellent service to hotel guests. Intercontinental in Bangkok even sent my husband a cake for his birthday even though he is not a member and I never told them we were there for his birthday. We do not expect anything but another example of how the hotel did not bother to do any CRM, though they had his details at registration. When I had issues with the wifi, unbelievably front desk asked me to call the IT hotline myself as it was off duty hours. Food was also really bad, to the extent I gave up on eating anything but cornflakes and fruits at breakfast and didn’t even bother to go for the pre-paid breakfast on my last day. Also at other ihg hotels there is usually an option for welcome drinks or points, and a f&b credit but all I was offered for being an Ambassador member, is the welcome drink which I never ever take up for all my hotel stays as I don’t like sweetened drinks. Just a very unpleasant stay overall.
Customer avatar
Posted by
onMay 21, 2025
Dear Valued Guest,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced, as this falls far below the standard of service we strive to provide, especially for our Ambassador members.
Your comments about the Concierge and Front Desk team’s lack of assistance, language barriers, and insufficient local knowledge are deeply concerning, and we will address this immediately with additional training to ensure our team is better equipped to assist international guests. We also regret the inconvenience caused by the WiFi issue and the IT support process—this is not reflective of our usual standards, and we will review our after-hours protocols.
Regarding dining, we are disappointed to hear that our breakfast offerings did not meet your expectations, and we will share your feedback with our culinary team to make necessary improvements. We also take note of your remarks about the lack of personalized recognition during your stay, including the missed opportunity to celebrate your husband’s birthday. This is not the level of attentiveness we aim for, and we will reinforce our CRM practices to better acknowledge our guests’ special occasions and preferences.
Your comparison to other IHG properties is duly noted, and we appreciate you highlighting where we fell short. Please know that your experience is not typical, and we would value the opportunity to restore your confidence in our hotel. If you would be open to it, we’d welcome the chance to discuss this further with you directly.
Once again, we sincerely apologize for the frustrations you encountered and thank you for bringing these issues to our attention. We hope you might reconsider staying with us in the future so we can deliver the exceptional experience you deserve.
Best regards,
John Lim
General Manager
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