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    2017年2月14日
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    2025年5月17日
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Corporate 的评论意见
 
Just minutes from Port Everglades Cruise Port and the Greater Ft. Lauderdale Convention Center, Holiday Inn Express Ft. Lauderdale Cruise-Airport offers the ultimate convenience for business and leisure travelers! Near Ft. Lauderdale, we are also close to Fort Lauderdale Hollywood International Airport (FLL). You’ll enjoy hassle-free travel with our complimentary airport shuttle. Easily explore top attractions like Downtown Fort Lauderdale, Fort Lauderdale Beach, and Las Olas Boulevard. Hop on the Sun Trolley, located right outside our hotel, or jump on a Water Taxi and enjoy the Museum of Discovery and Science, Jungle Queen Riverboats, and the Riverwalk. Start each day with our complimentary Express Start® Breakfast Buffet, stay active in our Fitness Center, and unwind at our rooftop outdoor pool surrounded by stunning views. Sink into plush bedding in your spacious guest room and enjoy thoughtful in-room amenities designed to enhance your comfort. With free Wi-Fi, covered parking, and a flexible meeting room, we are the ideal place to stay in Ft. Lauderdale!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Wasn't what I expected for a 300 dollar night hotel.
来自 Unhappy traveler Michigan
Got into our room after a long drive and it smelled horrible in it. Went to Publix to buy a glade plug in to help mask the smell. Came back to room to relax and looked above us and found black mold in the ceiling. Went to front desk and no one could help up regarding issue due to new person up front. The maintenance guy was helpful and came up and squirted bleach all over spot and clean it up. Room smelled like bleach for awile after. Was told.no rooms able to switch. Air conditioning sounded horrible and was making noises all night. Next day manager offered a low refund due to the issue. I was looking to stay for free but should of got a night refunded. Very unhappy with hotel. Would of Went somewhere else but everything else was booked.
客户化身
已发布 2025年5月17日
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Fort Lauderdale Cruise-airport, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown . You are within easy walking distance to the Raleigh Convention Center, State Capitol, and five museums! We welcome students and families to stay with us. We are only one mile from North Carolina State University and William Peace University, St. Mary's College and Meredith College are just a short drive down the road. Getting here is fast and convenient. Situated 13 miles from the Raleigh Durham International Airport, and convenient to I-40, you'll spend less time in traffic and more time doing what you came to do. Take in the panoramic views from the Skye Tower Restaurant and Lounge (reopening soon) where you can enjoy savory cuisine. You can also stroll to nearby restaurants, breweries, craft cocktail bars, and the Morgan Street Food Hall , with a wide variety of cuisines. With our complimentary Wi-Fi, Fitness Center, and Business Center, we have all that you need for your home away from home. Our staff can help you utilize our 4,060 sq ft of meeting space to host your special events, meetings, banquets and more.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Needs to be updated and better maintained
来自 Thad
This hotel in old and needs some serious TLC. Elevator was out of order, wallpaper peeling, carpet needs replaced in common areas badly. Room was very clean but rest of place needs an upgrade out of the 80's. This looks to me like management is barely keeping maintenance up. I expect better from a name like Holiday Inn with a reputation for quality and value. This is not helping the brand, at all. Do better.
客户化身
已发布 2025年5月17日
ello Thad,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Raleigh Downtown, where travel is a joy for all.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Our Hotel in Kinston, NC Boasts Excellent Staff! As a two-time recipient of the All-America City Award, Kinston, NC provides lots of small-town charm and fun, family attractions. Guests staying at the Holiday Inn Express Hotel & Suites Kinston are sure to have a great time exploring this friendly city. Thanks to our hotel's location in Kinston, North Carolina, we are just a short drive from such businesses as Electrolux, Smithfield Foods, West Pharmaceutical Services, and Sanderson Farms. Corporate travelers can use the on-site, 625-sq-ft meeting room for small events. We have an on-site Business Center to fit your needs while traveling. When in the area for leisure, take the time to check out the CSS Neuse State Historic Site and Governor Caswell Memorial or explore the Planetarium and the Health & Science Museum in Neuseway Nature Park. After a day learning about the area's history, our guests can stroll through charming, downtown Kinston or have some fun bowling or skating at Galaxy of Sports. Our hotel's guests can also enjoy a number of great perks, including free high-speed, wireless Internet access throughout our facilities. While in Kinston, our hotel's guests also enjoy the complimentary, hot Express Start Breakfast Bar served daily. They can take a dip in the outdoor pool and use our well-equipped Fitness Center or take advantage of our free pass to use TruFit Gym located across the highway. We hope to see you soon!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Dissatisfied
来自 Captain J. NC
Have a very poor experience with the staff as they were not available when I needed them. I was also never told that this was a credit card only room. I was told that breakfast was a 6:00 a.m. so we were planning on eating breakfast and leaving to take care of our business and that morning we found out that breakfast started at 6:30. If we knew that to begin with we would have planned accordingly. The hotel is conveniently located in the town so we had other options for food
客户化身
已发布 2025年5月17日
Hello Captain J.,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Kinston, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome at Crowne Plaza Frankfurt Congress! The hotel is located in the district Niederrad, between Frankfurt International Airport, the fairground, and Deutsche Bank Park Arena. It offers 395 modern guest rooms, with some of the higher categories even having a balcony or skyline view. A large Congress centre with 11 meeting rooms including a ballroom for up to 500 people makes every event a success. Two restaurants with creative dishes based on local ingredients but also well-known classics are at your disposal, as well as the lively lobby bar "L44". The extensive fitness offers the right relaxation during your business trip to Frankfurt. Thanks to its location, the hotel is easily accessible either by public transportation to train station Niederrad (700m) or by car (motorway 1km). The City Centre can easily be reached by public transport within two stops or 10 minutes drive.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Slightly surprised and disappointed
来自 Yathri
I had two reservations 3rd of May and on the 4 to 6th of May
So, on 3rd of May both the front office staff and the room service staff were quite good and friendly.
this feedback is during 4th to 6th of May. Two things that I was taken aback by
1. There was no refill for cream and sweetener. So I called up the front desk and they said I will need to speak to Room Service/Housekeeping - I was transferred. When I asked the question they said please ask front desk/reception. So, I requested them to please sort it out between them and get me what they could. SILENCE and no response from either till I left
2. On departure, I requested for an envelope (on the 3rd I was given it courteously), on the 6th. Not only did the eyes roll but after putting the invoice in the envelope, it was thrown.
In my 20 years at the IHG, never was treated this way.
Therefore my feedback
客户化身
已发布 2025年5月17日
Hello Yathri,
Thank you for choosing to stay at the Crowne Plaza Frankfurt Congress Hotel. We appreciate you being one of our Gold Elite members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I’m sorry to hear about your recent experience. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Sonoma County Hotel Welcome to the beautiful Holiday Inn Windsor Wine Country. We are located in the heart of Sonoma Wine Country. Easily accessible to route 101 and 4 miles from Santa Rosa Airport. Our hotel is the ideal choice for business near corporations such as Keysight Technologies, NeilMed, Wells Fargo, Medtronic, Cummins, and Sutter Healthcare. Enjoy the many wineries that Sonoma offers. Local wineries such as Colagrossi, Zouzounis, Mutt Lynch, K Squared, Guerrero Fernandez & Super Sonoman. You can also visit some of Sonoma's more popular wineries such as St. Francis Winery, Ferrari-Carano, Iron Horse, Robert Young Estate, La Crema and Francis Ford Coppola. The Holiday Inn Windsor Wine Country's guest rooms offer contemporary design and amenities such as free wired and wireless Internet, mini fridge, microwave and Keurig coffee maker. We offer over 1400 sq. ft. of state of the art meeting space for your meeting needs. Our indoor pool and fitness room is now open with enhanced cleaning protocols. Book with us and enjoy all that Sonoma County and Windsor have to offer.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Was good. Not great.
来自 DadGuy12444444 The moon
Comfy bed! Bathroom was top notch. Ac was noisy like my neighbors. I enjoyed my stay for what it was and I appreciate the folks that work there. Hated the pot heads in the parking garage.
客户化身
已发布 2025年5月17日
Hello DadGuy12444444,
We appreciate your stay at our Holiday Inn Windsor - Wine Country. Thank you for being one of our valued members of IHG One Rewards.
Thank you for taking the time to share your recent feedback with us. I am sorry to hear about the experience.
We are pleased to hear that you found your room comfortable and the bathroom well-maintained. Our housekeeping team works diligently to ensure a clean and comfortable environment for all our guests, and it’s encouraging to know they are appreciated.
Your feedback is incredibly valuable, and we take your concerns seriously. Please know that we are addressing the areas to ensure improvements moving forward.
We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Let our hotel in Temecula California be your preferred destination! The Holiday Inn Express Temecula is a fantastic destination for anyone visiting the area. Located just off the 15 freeway, it's less than 6 miles from the beautiful Temecula Wine Country, where you can enjoy nearly 50 wineries nestled in the hills with friends, food, and of course, wine. If you're looking for more to do, head down to historic Old Town Temecula, where you'll find unique shops, restaurants, and entertainment. At the hotel, you'll enjoy free Wi-Fi, parking, and a hot breakfast. The fitness room is open 24 hours, and there's an outdoor pool and Jacuzzi where you can unwind after a long day. Each room is equipped with a microwave, mini fridge, Keurig coffee maker, TV, hair dryer, iron, and ironing board.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Horrible nightmare
来自 Mad mat Sonoma, ca
The worst night ever. Bed was exceptionally hard. Freeway road noise exceptionally loud. I wish staff would have cared, owner would make changes. In order to get some sleep, had to have air running all night blowing air. Because temperature wasn’t hot or cold, the thermostat was off and on all night. It was terrible. I’m not sure what was worse. Furthermore, I’m sure others have complained and nothing has been done to replace windows to make the rooms quieter. I also feel that having a higher status should have gotten me a better room especially when I booked in advance. I am extremely disappointed in IHG.
客户化身
已发布 2025年5月17日
Hi Mad mat,
Thank you for staying at the Holiday Inn Express Temecula and sharing your experience. We appreciate you being one of our IHG® One Rewards Platinum Elite members and are grateful for your loyalty since 2013.
We strive to provide excellent and impressive service to all our guests. Our goal is to make your trip welcoming by providing excellent service, and we apologize for not meeting your expectations. I've shared your feedback with our hotel management so they can take prompt measures to prevent a recurrence of the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the new Candlewood Suites Midland South I-20 hotel! Our hotel has been built from the ground up with our guest’s unique needs in mind. All our rooms are equipped with full kitchens, ample room to spread out and relax, and plenty of space to complete all your projects. When it comes to keeping you connected to work and home, our hotel has you covered with our complimentary high-speed internet. We also have a 24-hour Fitness Center, Complimentary Laundry, and a Gazebo with a couple of grills where you can cook up your favorite steaks and take in a beautiful West Texas sunset. Forgot something from home? Check out our Candlewood Suites Cupboard, where you can choose from an assortment of products and snacks to make your stay even more enjoyable. Candlewood Suites Midland South I-20 offers easy access to all that Midland, Texas has to offer. We are conveniently located near many major oil and gas corporations, including the Chevron Midcontinent Headquarters Campus, Occidental Petroleum, EOG Resources, and many more. Our hotel is within walking distance of the Scharbauer Sports Complex, home of the Midland RockHounds, restaurants, Sam’s Club, and H-E-B. We are also just minutes away from George Bush’s Childhood Home, Permian Basin Petroleum Museum, Wagner Noel Performing Arts Center, just to name a few! When you come to Midland, TX, we know you have many options when it comes to lodging and we appreciate you giving us the opportunity to earn your business.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Front desk representatives extremely unprofessional.
来自 Smiley915 El Paso, TX
On May 5th, My wife a District Supervisor for Constellis Corporation had a business trip to Midland, Texas. We arrived at the Candlewood at 2:35pm and attempted to check in. In a very angry tone the front desk representative stated it was not 3pm and she could not check in. My wife advised the front desk representative that we were platinum members, he front desk went on to state she did not care and she could not check in until 3pm. We waited in the lobby until 3pm to check in. At 2:50pm, a male customer entered the property and the front desk representative attitude completely changed and even it was not 3pm, was allowed to check in. My wife went back up to the front desk, this time the assistant manager was assisting my wife with the same unprofessional attitude. I had convinced my wife to book the room at the Candlewood, since we are platinum members. But after witnessing this unprofessional conduct, we will no longer stay at any Candlewood property. On May6th, my wife spoke with the general manager about this unprofessional attitude of her front desk representatives. I suggest reviewing the video of the front desk on May 5th between 2:38 to 3pm.
客户化身
已发布 2025年5月17日
Hi Smiley915,
Thank you for choosing to stay at the Candlewood Suites Midland South Interstate 20 and for being a valued IHG® One Rewards Platinum Elite member.
We aim for our guests to unwind and recharge in our serene and peaceful environment, and I'm sorry to hear about what happened. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I've sent a separate email to discuss this further, and I hope you can look it over when you have time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
弗罗里达州迈阿密港市中心假日酒店拥有完美的位置 迈阿密港市中心 假日酒店® 坐落在迈阿密市区的中心位置,海湾市场、美国航空体育馆和迈阿密港就在我们酒店对面。从酒店只需数分钟即可到达迈阿密国际机场(MIA),并且能够通过比斯坎湾大道的836东、I-95南或I-395东出口轻松抵达我们酒店。 入住我们酒店,就意味着您处在城市的活力、探险和活动交织的中心。海湾市场与我们隔街相望,那里有杰出的美食、趣味活动和购物场所。您可以带着孩子去迈阿密儿童博物馆或丛林岛。如果您要去搭乘游轮,那也一定要留出一些时间参观迈阿密艺术博物馆,或者表演艺术中心,它们距离酒店都只有几个街区。 商务宾客不会寻找到比我们更好的酒店了。因为我们位于迈阿密市中心,因而众多大型企业与机构都在我们酒店附近,其中包括美联银行、Bacardi USA、联邦快递和美国联邦法院。我们酒店拥有两个会议室,可分别容纳75人和90人,下一次您在这里举办会议时,就可同时欣赏迈阿密美丽的海湾与市区景色。酒店的商务中心让您能在旅途中轻松工作。 我们酒店让您在迈阿密港尽享舒适与便利。酒店的户外泳池让您保持凉爽惬意,而健身中心则能够让您尽情挥洒汗水。我们的游览咨询台将帮助您安排交通,预订演出和城市观光的门票等,让您享受更多便利。Marina Bistro Cafe & Lounge咖啡馆与酒廊全天都为您提供可口的欧陆美食。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
No amenities, too dusty/ no ventilation & too expensive
来自 Ms. Jones
This place should have less expensive prices based on its value - little ventilation, no fresh paint or other renovation. Moreover, it does not have pool or shuttle service.
客户化身
已发布 2025年5月17日
Hi Ms. Jones,
Thank you for staying at the Holiday Inn Port of Miami-Downtown and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 2016.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy Our Brainerd, MN Hotel's Central Location While in Brainerd, MN, patrons lodging with us enjoy excellent amenities like free Wi-Fi access, as well as a great location near major businesses and attractions. The Holiday Inn Express® Brainerd - Baxter Hotel is nestled in the heart of Minnesota, best known for its beautiful lakes and awesome outdoor recreation. Corporate travelers appreciate our modern facilities, which boast an on-site Business Center with print, copy and fax services and a 975-sq-ft meeting room. We are near St. Joseph's Medical Center, and numerous businesses, including Costco and Mill Motors, also call Baxter, MN home. Our hotel's guests enjoy access to Three Bear Water Park, our on-site water park that boasts everything from a lazy river to a 1,000-gallon dumping bucket. Water Park hours are seasonal. Please call for hours. Check out the area's other attractions, including Brainerd International Raceway and Legacy Golf Course at Craguns. During the spring and summer the area boasts over 400 miles of well-kept biking and hiking trails. After a busy day in Brainerd, MN, guests lodging with us can order an excellent meal from Three Bear Grill or spend the evening in the on-site arcade. "Stay Smart" while you're in Baxter, MN and enjoy our hotel's complimentary, hot Express Start Breakfast Bar, which features such items as scrambled eggs, bacon, biscuits and fruit.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Awful
来自 Familyoffour Minnesota
Disgusting. Disappointed. Not clean, not maintained, looks abandoned. Can’t find clean folded towels anywhere. Cold water. Unsafe conditions. Open outlets in the pool area. Exposed rusted metal on the floor. Hazard. No lifeguard on duty signs posted but has lifeguard chair with Fanny pack sitting next to us with supplies in it that have been sitting for a while. Waterfalls in hot tubs dried up and not working. No controls for the jets in one hot tub. Hot tub warm at best. Do not waste your time coming here. Awful.
客户化身
已发布 2025年5月17日
Hi Familyoffour,
Thank you for staying at the Holiday Inn Express Brainerd-Baxter and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards members, and we are grateful for your continued loyalty since 2013.
We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. We understand how important a clean and restful environment is for our guests, and I have shared your feedback with the hotel management. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express and Suites Fort Stockton, Texas! Our 100% smoke-free Holiday Inn Express and Suites - Fort Stockton hotel provides travelers with a convenient location off I-10, less than a mile from Pecos County Airport and just two miles from downtown Fort Stockton, TX. Our hotel's corporate guests are just minutes from area businesses, including Bridgestone Americas' Texas Proving Ground and Chaparral. Pecos County Memorial Hospital is also nearby. With such business perks as 500 square feet of flexible meeting space, a 24-hour Business Center and free high-speed, wireless Internet access in every room, our hotel makes it easy to stay productive. Leisure travelers enjoy easy access to popular area attractions, such as Annie Riggs Memorial Museum, Grey Mule Saloon and the famous Paisano Pete, near our hotel's location. While in Fort Stockton, Texas, tourists can find entertainment at Stockton Plaza or Desert Pines Golf Course. And, of course, every trip must include a tour of Historic Fort Stockton and Fort Stockton Museum. From free hotel-wide, wired and wireless Internet access to the sparkling outdoor pool and well-equipped Fitness Center, our amenities ensure that patrons are comfortable while in Fort Stockton, TX. The hotel's complimentary, hot Express Start Breakfast Bar provides a great start to each day, and our helpful staff is always available. We hope you will stay at our Fort Stockton hotel!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
bad
来自 greg727 AZ
this was a terrible hotel I will never stay at a holiday inn express again. dirty old unconfortable satellite tv was out the hotel smelled bad. hated the experiance and will never go back. I've stayed in a lot of hotels in my life and this was one of the worst.
客户化身
已发布 2025年5月17日
Hi Greg727,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Fort Stockton.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
Thank you for bringing this to our attention. We look forward to the opportunity to serve you better.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。