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    2017年2月14日
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    2025年5月19日
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Corporate 的评论意见
 
Conveniently located next to the M56 motorway, Holiday Inn® Runcorn is the perfect destination for business, events, or a relaxing holiday. With easy access to Runcorn station, offering direct trains to Liverpool and London, and Runcorn East station for connections to Chester and Manchester, travel is effortless. Liverpool John Lennon Airport is just a 20-minute drive, and Manchester Airport is 30 minutes away. Nearby attractions include the Cheshire Oaks Designer Outlet, Manchester's Trafford Centre, Chester Zoo, and Knowsley Safari Park, making it ideal for both shopping and family fun. For business travellers, the hotel is close to local industrial estates, and the impressive Cheshire Suite can host conferences for up to 500 guests, with options to partition into smaller spaces for more intimate events. Guests can enjoy amenities including free Wi-Fi, complimentary on-site parking, a fully equipped fitness centre with an indoor pool, and the Kids Stay and Eat Free offer. Comfortable guest rooms come equipped with a TV and a pillow menu to ensure a restful night. In the Open Lobby, you can savour a variety of meals throughout the day, unwind with a coffee while catching up on the latest sports events, or simply bask in the inviting atmosphere.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Do not book here
来自 Natalie Norwich
Extremely poor all round.
No parking upon arrival.
Slow check in.
Room not suitable for a family.
Tried ordering room service only to be told the menu I was looking at was outdated and I wasn’t able to order anything, no compassion or customer service, just basically accept it and move on.
Rooms are old, broken fixtures and dirty.
Paper thin walls. Not only could I hear next door, I could hear the
person they were on the phone too!!
Do not book here.
客户化身
已发布 2025年5月19日
Hi Natalie,
Thank you for sharing your thoughts about your stay at the Holiday Inn Runcorn and I appreciate you for choosing IHG Hotels and Resorts for your travel needs.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement.

Again, thank you for staying with us and we would love to continuously serve you in your future travel plans.

Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Fun Abounds for Our Johnson City, TN Hotel's Guests In Johnson City, TN, nature meets small-town charm to create a unique and fascinating place filled with both cultural and outdoor activities. The Holiday Inn® Johnson City hotel is located in the heart of the city, just off I-26, providing easy access to the area's attractions. Whether you're just passing through or here to see the sights of the greater Tri Cities area or Johnson City, our hotel's the perfect place to stay. Downtown you'll find the Hands On! Museum, great shopping and delicious food. The Bristol Motor Speedway and Cherokee National Forest are nearby . Since our hotel's in Johnson City, TN, we're ideal for corporate travelers. Our location is near Johnson City Medical Center, as well as Siemens, ETSU, Nuclear Fuels and American Water Heater. If you need to host an event, our 11,000-sq-ft meeting space is ready to make it a success! We even provide a Business Center with printing, copying and free Wi-Fi access to help you work faster. No other hotel in the Tri Cities area can match our great facilities. We're the largest pet-friendly hotel around and we have an outdoor pool. Our Fitness Center is great for relieving stress, and afterward you can join us at Reflections Restaurant & Lounge, which serves American cuisine daily. With smiling staff, clean rooms and plenty of space, our Johnson City hotel welcomes you!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Poor Hotel Experience
来自 Marshall42 Galax, VA
I arrived at the property at check in time (4pm) only to find no rooms were ready and the hotel staff (who were not accommodating or friendly) said it would be at least an hour before a room would be available. After checking in, an hour and a half after the scheduled check in time. I was placed in room 410. This room only had 2 towels, and two washcloths in the room. We had three guest staying and I went back down to the front desk to request one additionally towel, and washcloth. The less than friendly front desk staff said there were none availability and did not have an ETA on when some would be available and just told me that towels were on a first come first serve basis and I would need to come back throughout the evening to see if I could get one. Towels and washcloths are a basic amenity at a hotel and should not be in short supply. Once returning to the room to take a shower I found the room had limited to no hot water, so we took cold showers that afternoon. The next morning checkout was scheduled at 11 a.m. however the cleaning staff came into the room without knocking around 10 a.m. This was by far the worst stay I have had at a hotel period regardless of the brand. I do believe we will venture outside the IHG brand and explore other hotel options in the future. We will not be utilizing the Holiday Inn brand in the future.
客户化身
已发布 2025年5月19日
Hi Marshall42,
Thank you for staying at our Holiday Inn Johnson City during an important milestone. We appreciate your loyalty as an IHG One Rewards member.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We hope you'll consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Staybridge Suites Houston IAH-Beltway 8 which is less than 6 miles from the George Bush Intercontinental Airport. We are centrally located with accessibility to I-45, US-59, and Sam Houston Tollway to ensure a convenient commute anywhere in Houston. Looking for the perfect business hotel or long term stay hotel? We offer complimentary Wi-Fi, a 24-hour business center and spacious work areas in our guest suites. We are close to corporate offices including HMH Drilling, Praxair, Airgas, Baker Hughes, Halliburton, Schlumberger and General Electric. You’ll enjoy the comforts of home in this Extended Stay Hotel featuring full kitchens in every apartment style suite, onsite complimentary laundry facilities, 24-hour fitness center and seasonal outdoor pool. We offer complimentary hot breakfast buffet and a weekly social reception offering light fare and drinks. Wanting to extend your business trip with family? We are pet friendly and family friendly too and are close to many major Houston attractions.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Review
来自 Tammylu Dallas,Texas
The room had a smell to it and the ceiling had painted over water spots. The hallway was hot and had a smell also. They need to renovate. The carpets is dirty! The space of the room is fine, but I just knew I was going to get sick. It smelled like illness.
客户化身
已发布 2025年5月19日
Hi Tammylu,
We appreciate your business with IHG Hotels & Resorts. Thank you for staying at the Staybridge Suites Houston Intercontinental Airport of Houston - Beltway 8.
We strive to make sure you enjoy the modern comforts of home, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express Hotel in Rochester-Greece Enjoy a relaxing stay at our Rochester, New York hotel, which offers you premium amenities and an ideal location off Route 104, with quick access to the Rochester business district. Our Rochester hotel is conveniently located near area attractions including Seabreeze Amusement and Water Park, Highland Park, the Seneca Zoo, and Geva Theater, all just a few miles from our hotel in Rochester, NY. Local AHL affiliate of the Buffalo Sabres the Rochester Americans hockey team. If shopping is your preference, check out the Mall at Greece Ridge, with over 100 unique shops, just one mile from our Rochester, NY hotel. Business travelers looking for a hotel convenient to Rochester Airport (ROC) will benefit from our location near many area businesses such as Johnson & Johnson, Delphi, Eastman Kodak, Carestream Health and Jabil. Close to our Rochester hotel are several area colleges including the University of Rochester, SUNY Brockport, Rochester Institute of Technology, Roberts Wesleyan and Nazareth College. Our Rochester, New York hotel aims to bring you top service and comfort with a 24-hour fitness center, free high-speed internet access, and our complimentary "Smart Start" breakfast bar. Book your Rochester hotel room now and Stay Smart at our Holiday Inn Express in Rochester-Greece.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
No working elevators
来自 Irate customer NY
Checked in on a Thursday and elevators were down for maintenance so we had to carry all of our luggage up 4 flights of stairs. By Friday elevators were down for the entire weekend. DO NOT RECOMMEND
客户化身
已发布 2025年5月19日
Hi Valued Guest,
We appreciate your business with IHG Hotels & Resorts. Thank you for staying at the Holiday Inn Express Rochester - Greece.
We promise to provide quality essentials delivered with purposeful service, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
French Quarter Hotel Walking Distance to Bourbon Street People travel to New Orleans throughout the year to explore the culture, music, history, and food. Come celebrate and enjoy the many festivals and events held in Louisiana's top-rated destination. The Holiday Inn® French Quarter-Chateau LeMoyne hotel welcomes you with New Orleans' historical charm and boutique ambiance. Our coveted New Orleans location places you in the center of it all. We are an easy walking distance to Canal Street, the French Market and the city's historic streetcar lines. Our French Quarter hotel is only a 10-minute walk to Jackson Square and Bourbon Street, making us the ideal hotel for exploring New Orleans by walking or streetcar. We are adjacent to the Central Business District and one mile from the Ernest N. Morial Convention Center and Caesar's Superdome, making it convenient for you to have the French Quarter experience. The Audubon Aquarium of the Americas, Audubon Zoo and World War II Museum are a short ride away via rideshare, taxi or streetcar/bus service, giving you the opportunity to indulge in New Orleans family friendly activities. Guest amenities include a lovely courtyard with a heated saltwater pool, free Wi-Fi, and mini fridges in each room. Upgrade to a balcony room and enjoy picturesque views with your morning coffee. Make reservations today to enjoy the charm and culture of this historic New Orleans hotel.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
If you love the smell of weed, cigars and cigarette smoke while you sleep this is the place for you
来自 KCNat Kansas City
We stayed here in October for 1 night and had a good experience. Decided to make another trip to NOLA and found the room dilapidated (ceiling falling in, sheets not clean, towels not clean, bathroom with hair in the shower and on the floors, and the list goes on), the cleanliness was clearly lacking tremendously and much to our surprise the overwhelming stench of smoke: weed, cigars and cigarettes was present all 3 nights of our stay. We discussed this with the staff and were told that if security could smell the smoke they would do something and that we needed to call and report which room it was coming from (at 2am?) I booked this hotel to sleep not be up all night tracking down where smoke is coming from or having to call the front desk repeatedly after initially reporting there was an issue. Only positive was valets were very friendly and helpful. Overall, Horrible experience.
客户化身
已发布 2025年5月19日
Hi KCNat,
We value your unwavering support as a member of IHG One Rewards. Thank you for staying at the Holiday Inn French Quarter-Chateau LeMoyne.
We are determined to build a unique connection with our guests by providing an enjoyable travel experience. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I also sent you an email to discuss this further. I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Located just 1.5 miles from Cleveland Hopkins International Airport (CLE), Holiday Inn Express® Cleveland Airport – Brook Park offers a complimentary airport shuttle, Flyte System, and Park and Fly package for a stress-free travel experience. Our convenient location is close to major businesses like the Ford Plant, Southwest General Hospital, GM, and Baldwin Wallace University, as well as top attractions like the IX Center, Rock & Roll Hall of Fame, Cleveland Metroparks Zoo, and downtown sports venues. Start your day with a free breakfast buffet and enjoy amenities like a Fitness Center, indoor pool, meeting spaces, and NFL ticket access. Unwind in our renovated rooms with premium bedding and take advantage of free parking and Wi-Fi for a comfortable stay. Book now for an unforgettable experience where comfort comes first!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
A waste of a beautiful airport hotel.
来自 Kay Be Atlanta
This hotel is recently renovated—beautiful and exceptionally clean, likely the cleanest I’ve stayed in while in Cleveland. Unfortunately, the service and accommodations fall far below standard.
As a business traveler and Platinum Elite member, I rely on reliable shuttle service and flexible checkout. This property offers neither. The airport shuttle stops running after 10pm, forcing me to pay $25 for a one-mile Uber ride. For an airport hotel, that’s unacceptable.
Upon arrival just after midnight, I was barely acknowledged by the front desk staff. I requested a late checkout and was told “11:30 is the best I can do.” I would not have booked the hotel stay had I known I couldn't extend my checkout. I reminded her that Platinum Elite benefits allow for checkout up to 2pm. After pushing, I was begrudgingly given noon. I was also given a handicapped room without warning—again, not ideal.
Breakfast was also disappointing—offered during a short window that doesn’t accommodate guests arriving late or departing early, especially at an airport property.
I contacted IHG Member Services, (after communicating for THIRTY MINUTES) who confirmed I should be granted a 1pm checkout. However, they couldn’t reach the front desk and promised to escalate. I never received a call back. The next morning, I was again denied the promised late checkout.
To make matters worse, I was clearly waiting in the lobby with my bags from noon to 12:30pm. In that entire 30-minute window, no one acknowledged me or offered any information. A shuttle eventually appeared, but when I asked, I was told it had to be booked in advance. The staff had watched me wait the entire time and said nothing. When I asked about the next shuttle, I was told it wouldn’t come until 1pm—despite the website stating it runs every 30 minutes on the hour.
This stay showed how little value is placed on loyalty. No compensation was offered for the inconvenience, and the lack of staffing was evident across the board. I’ll continue to choose my preferred hotel brand (rhymes with Carriott- I can't put it in this message) where my benefits are respected and service is consistent.
This room was very expensive, $230 for a Holiday inn EXPRESS in Cleveland, and it is clear that the price reflects the renovation not the staffing that makes the stay accommodating. Having the staffing to turnover full capacity rooms is imperative as are having hotel shuttle drivers during the stated times.
客户化身
已发布 2025年5月19日
Hi Kay Be,
Thank you for staying at our Holiday Inn Express Cleveland Airport - Brook Park. A pleasure having you as one of our IHG One Rewards Platinum Elite members since 2015.
We strive to deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry to learn about the situation you encountered. I shared your comments with the local hotel management team as a reference for improvement. In line with this, I've also sent you a separate email.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Albuquerque, New Mexico Hotel's Location is Ideal Only minutes from Balloon Fiesta Park, where the exciting Albuquerque International Balloon Fiesta is held each year, our hotel in Albuquerque, NM is a vacationer's dream. Our newly renovated lobby features a modern, inviting seating area. The well-equipped Business Center and complimentary high-speed Internet access provide all of your corporate needs so you can work comfortably in an open office setting. We also offer a 600-sq-ft meeting room for your gathering of up to 30 guests. Planning a vacation in Albuquerque? Lodging with us provides you with convenient access to Sandia Casino and to the Balloon Fiesta Park, where you can see more than 750 hot air balloons take to the skies every October. You can also find recreational activities such as a Gravity Park, America's Past Time Batting Cages and a local park just a short walk away! Make time to visit the Indian Pueblo Cultural Center and ride the Sandia Peak Tramway, the world's 2nd longest aerial tramway, through the beautiful Sandia Mountains. No matter what brings you to our hotel in Albuquerque, NM, outstanding service and warm hospitality will make your stay memorable. From the complimentary, newly refreshed Express Start Breakfast Bar to the indoor pool and whirlpool, we feature top-quality amenities for all our guests.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Where NOT to stay in ABQ
来自 ABQ_Visitor California
The front desk personnel were outright rude to me.
Furthermore, they charged me $25 per night for NO REASON.
I was using rewards points for my stay and I realize some amount of city & state tax would be charged.
However when I checked out the desk rep added $25 per night for a total of $75 to my bill.
When I asked her why, she just stared blankly at my and didn't say a word.
客户化身
已发布 2025年5月19日
Hi ABQ_Visitor,
Thank you for staying at our Holiday Inn Express & Suites Albuquerque-N. Balloon Fiesta Park. A pleasure having you as one of our IHG One Rewards Gold Elite members since 2004.
We strive to deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry to learn about the situation you encountered. I shared your comments with the local hotel management team as a reference for improvement. In line with this, I've also sent you a separate email.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Albuquerque, New Mexico Hotel's Location is Ideal Only minutes from Balloon Fiesta Park, where the exciting Albuquerque International Balloon Fiesta is held each year, our hotel in Albuquerque, NM is a vacationer's dream. Our newly renovated lobby features a modern, inviting seating area. The well-equipped Business Center and complimentary high-speed Internet access provide all of your corporate needs so you can work comfortably in an open office setting. We also offer a 600-sq-ft meeting room for your gathering of up to 30 guests. Planning a vacation in Albuquerque? Lodging with us provides you with convenient access to Sandia Casino and to the Balloon Fiesta Park, where you can see more than 750 hot air balloons take to the skies every October. You can also find recreational activities such as a Gravity Park, America's Past Time Batting Cages and a local park just a short walk away! Make time to visit the Indian Pueblo Cultural Center and ride the Sandia Peak Tramway, the world's 2nd longest aerial tramway, through the beautiful Sandia Mountains. No matter what brings you to our hotel in Albuquerque, NM, outstanding service and warm hospitality will make your stay memorable. From the complimentary, newly refreshed Express Start Breakfast Bar to the indoor pool and whirlpool, we feature top-quality amenities for all our guests.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Where NOT to stay in ABQ
来自 ABQ_Visitor California
The front desk personnel were outright rude to me.
Furthermore, they charged me $25 per night for NO REASON.
I was using rewards points for my stay and I realize some amount of city & state tax would be charged.
However when I checked out the desk rep added $25 per night for a total of $75 to my bill.
When I asked her why, she just stared blankly at my and didn't say a word.
客户化身
已发布 2025年5月19日
Hi ABQ_Visitor,
Thank you for staying at our Holiday Inn Express & Suites Albuquerque-North Balloon Fiesta Park. A pleasure having you as one of our IHG One Rewards Gold Elite members since 2004.
We strive to deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry to learn about the situation you encountered. I shared your comments with the local hotel management team as a reference for improvement. In line with this, I've also sent you a separate email.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express® located in the heart of Dublin City Centre on O'Connell Street. The Holiday Inn Express® is a modern, stylish and welcoming hotel offering competitive rates and is the obvious choice for business and leisure guests. With 198 bedrooms and 3 air-conditioned meeting rooms, the hotel provides free breakfast for all guests, along with free Wi-Fi throughout the hotel. The Holiday Inn Express® is just 20 minutes' drive from Dublin Airport – take any Aircoach, Airlink or 747 bus to our central location on O’Connell Street. The Luas Tram stops right across from the hotel and provides the ideal way to explore the capital city and surrounding areas. Whether it’s a Dublin business trip, a Dublin family break, a girl’s weekend, a sporting events or concerts in Dublin, the Holiday Inn Express® Dublin City Centre is the perfect base, offering easy access to The 3 Arena, Convention Centre Dublin, Croke Park, the Aviva Stadium and the buzzing nightlife of Temple Bar. The Holiday Inn Express® Dublin City Centre enjoys a fantastic location close to the city’s best shopping, a three-minute walk to Henry Street , or a short walk to Grafton Street, Dublin city centre’s other principal shopping street. For lovers of culture and the arts The Hugh Lane Gallery and The Gate Theatre are a two-minute walk away.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Where are the clothes bureaus
来自 JoeBox Maplewood
Hate to downgrade the hotel but who allowed the bean counters to decide that this hotel can't afford to provide a chest of drawers bureau in every room? We were booked for ten days and did not want to iive out of our suicases. It wasn't that there was no room for it but clearly a financial decsion. Also, a very tiny closet with no door. The staff was great and put us in a bigger room with a "nice" shelf. Better than nothing but still inadequate. ps. no washcloths.
客户化身
已发布 2025年5月19日
Hi JoeBox,
Thank you for staying at our Holiday Inn Express Dublin City Centre. A pleasure having you as one of our IHG One Rewards Silver Elite members since 2012.
We strive to deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry to learn about the situation you encountered. I shared your comments with the local hotel management team as a reference for improvement.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Express Adelaide City Centre is situated in the vibrant northwest quarter of Adelaide’s central business district. The great location provides easy accessibility to Adelaide Oval, Adelaide Convention Centre, the new Royal Adelaide Hospital, the SA Health and Medical Research Institute, the University of South Australia, Adelaide Casino and Rundle Mall shopping. Holiday Inn Express Adelaide City Centre is the smart choice for savvy business and leisure travellers, delivering a fresh and hassle free stay every time. The hotel features 245 well-designed rooms equipped with everything you need for a great stay. Start the day right with our free Express Start Breakfast or Grab & Go option, stay connected with free Wi-Fi, and after a long day recharge with our high quality bedding and have a restful night’s sleep with a choice of soft and firm pillows. Experience an invigorating shower with our high quality bathroom and have everything in control with our self-service laundry facility, business centre and fitness room.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Left disappointed
来自 Leecee Ararat vic
We arrived to the hotel and were given the keys to our room only to find it wasn’t made up from the previous guest. This was around 4pm. The bed was unmade with dirty towels on the floor. We were on a tight schedule and had to go back to reception and wait while they found us another room. This took considerable time and we were almost an hour late for our appointment.
We were given a couple of free drinks to compensate for this which was nice but we would have preferred a smoother check in.
客户化身
已发布 2025年5月19日
Hi Leecee,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Adelaide City Centre and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。