共享 Corporate 的简介
Corporate
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- 评论意见计数79021
- 有用性投票360
- 第一条评论意见2017年2月14日
- 最后一条评论意见2025年5月21日
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Corporate 的评论意见
Hotel Near HWY 41
You'll enjoy a comfortable stay and the quality service you deserve at the Holiday Inn Express® hotel In Fresno, California at River Park. Our convenient location near Highway 41 gives you easy access to the downtown area, as well as the Fresno Airport (FAT).
Being in the prime location in Fresno, California, staying here means you're less than a mile from the River Park Shopping Center, featuring name-brand stores, tons of restaurants and activities to do for fun. We are also close to the home of the Fresno State Bulldogs . Take advantage of sight-seeing the beautiful views of Yosemite , Kings Canyon National Park , or Sequoia National Park .
Traveling for local businesses such as Valley Children’s Hospital , Schneider Electric , Amazon , and many more are appreciated to be in this location. Our hotel features the business services you need, including a 596-sq ft meeting room and a 24-hour business center with printing capabilities and free high-speed, wireless Internet access throughout the hotel.
We would like our guests to enjoy the IHG Life moments by experiencing the Grab N Go Bags for breakfast in the morning with our famous signature cinnamon rolls and a freshly roasted cup of coffee. You can relax in the outdoor pool and whirlpool or work out in the fitness center.
总体
1 分 - 总分为 5
Poor customer service
来自 Bailey
从 Fresno ca
Not coming back
The customer service is very miss managed
Have been coming since Jan 2025 and staying two nights and would of lasted a year. But not coming back
The customer service is very miss managed
Have been coming since Jan 2025 and staying two nights and would of lasted a year. But not coming back
Corporate
已发布 2025年5月20日
Hi Bailey,
Thank you for frequently staying at our Holiday Inn Express & Suites Fresno (River Park) Highway 41 during your medical appointments. We appreciate you for being one of our IHG One Rewards Gold Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Experience all the comforts of home at Staybridge Suites Colorado Springs NE - Powers, conveniently located off Woodmen Road near Powers Blvd.
As one of the premier hotels in Colorado Springs, we offer easy access to shopping and dining at First & Main Town Center and the Promenade Shops at Briargate, plus proximity to St. Francis Medical Center, Memorial Hospital North, Garden of the Gods, and the U.S. Air Force Academy.
Our spacious suites offer fully equipped kitchens, separate living areas, and stunning views of Pikes Peak. Start your day with a complimentary hot breakfast and join us for select evening socials! Stay fit in our 24-hour Fitness Center or relax in our outdoor space, complete with a grilling area, hot tub, and lounging spots. Additional amenities include free laundry facilities, an indoor heated saltwater pool, ample meeting space, and two complimentary EV charging stations—making us the only IHG hotel in Colorado Springs with this feature!
总体1 分 - 总分为 5
Worse experience ever
来自 Cesar81
从 Cicero IL
I am writing to formally express my dissatisfaction with the way my recent stay at your hotel was handled, specifically regarding the conduct of Manager Taylor.
During our stay, Taylor assured us that our reservations would be updated to extend our time in the room. Unfortunately, he failed to follow through on that commitment. As a result, on the scheduled check-out day, my family and I were repeatedly disturbed—no less than four times—with questions about why we were still in the room.
This caused unnecessary stress, especially for my children, and created a very uncomfortable and unwelcome atmosphere. The situation could have been easily avoided had Taylor properly updated our reservation as promised. His lack of professionalism and failure to communicate effectively were deeply disappointing.
I am not sure if he was making fun of the situation but he proceeded to ask me to become a member. I have stayed at other locations across the states and by far this is the worse one in terms of service. We stayed there for three nights.
Due to this negative experience, we will not be returning to this location in the future. I really like your chain of hotels but this location really disappointed me, I hope this matter is addressed internally to prevent other guests from having a similarly unpleasant experience.
The above-mentioned was sent to the regional manager and never took the time for a call nor an email back. This industry is all about customer service which obviously is not this manager concern.
Corporate
已发布 2025年5月20日
Hi Cesar81,
Thank you for staying and sharing your experience at our Staybridge Suites Colorado Springs Northeast - Powers. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
总体1 分 - 总分为 5
Worst hotel experience of my life
来自 JWNY
从 NY
I stayed at the Holiday Inn, St. Louis, Downtown Conv Center for three nights: Thursday, May 8; Friday, May 9; and Saturday, May 10, 2025. I am a single traveler who met up with a friend in St. Louis, who also stayed at the hotel.
I’ll start by saying, the hotel looked good online – the price was very fair, the location looked good, and the pictures didn’t scare me away. When we booked in late March, the rooms were going for around $105 per night. I believe that rate did rise twenty or thirty bucks, closer to check-in time.
The hotel is located right in the heart of Downtown St. Louis, adjacent to the Convention Center. Tis hotel sits back, almost hidden. It’s directly next to the loading docks for the convention center and an under construction parcel of land, which appears it’ll be a parking lot or parking ramp.
The photos of the hotel posted online made it look pretty good. But it appeared no landscaping had been done yet this year, when I checked in on May 8 (see photo). Everything was overgrown to the point the hotel would look abandoned, if it weren’t for the cars parked outside. I have to say, it was embarrassing staying at a hotel (a big, national chain) who can’t even mow the lawn. Seriously, mow the lawn… and plant a few flowers. It’s not difficult or expensive.
Speaking of cars being parked outside. Apparently parking is a major issue. I flew into St. Louis and Ubered to and from the airport, so I didn’t have a car at the hotel. But other hotel guests did complain about the lack of parking when I was there.
Upon check-on, the front desk woman advised me the bar/restaurant is closed (temporarily? permanently?) So they provided a list of near-by restaurants. This wasn’t a big deal for me. When I visit cities I like to go out and enjoy as many different restaurants as possible. I don’t typically order from a bar/restaurant inside the hotel I’m at. But if you’re a person or family relying on the hotel having a place to eat — this hotel doesn’t have one. Having said that, there are numerous places to eat within a few blocks.
Next, I went up to my room – 570. This was an interior room with a view of the indoor pool. No view of outside and absolutely no natural light. While I do like sunlight, this wasn’t a huge deal for me. When I visit cities I try to spend as much time outside my hotel room as possible. But the stench of mildew was so strong in this room, I had to ask for a different room. For the record, I have never asked to be moved to another hotel room in my 25+ years of travel.
I was moved to room 467, a room with a view of the outside. I know I said I like to spend as much time as possible outside – but I still need to do a little work when I travel. Unfortunately, this was not possible. The hotel is under construction, and very loud drilling is so obnoxious, work calls or Zoom meetings are impossible. I took a short video just to show how loud the drilling was. I did feel compelled to ask the front desk about the super loud noise. I was told they are currently installing new toilets, and the front desk woman basically had a “shame on me for asking” attitude. This woman was terrible (heavyset white woman with long black hair).
I did consider leaving and finding a different hotel, but ultimately decided to go to a nearby Starbucks with my laptop to escape the noise.
Let me bring up the air conditioning for a moment. When I was in St. Louis, the outside temperatures were quite lovely – low 70’s and sunny. But inside the hotel it’s extremely hot and always humid. My AC unit worked OK – but if you’re in a room without a decent AC unit on a day when it’s warmer outside, it’ll be unbearable.
To have your room “cleaned” you need to put in a request before 8am. I put in a request on my second day at 7:45am, and unfortunately, my room was never cleaned. When I went to the front desk, I was given a few towels, and told to put my garbage and dirty towels in the hallway, and someone would be around to collect it. I asked about getting new garbage bags, and was told someone would leave me some when my garbage was picked up. Although my garbage and dirty towels were eventually picked up (six hours later) no garbage bags were ever provided – so I needed to use grocery store plastic bags for my garbage. I also had to buy cleaning supplies to clean my room (see photo).
Onto the elevators – they’re horrible. When they’re “working” they are very slow. On our last night in town, my friend and I couldn’t get past floor 3, enroute to floor 4. So we took the stairs. The stairs are also covered in construction debris.
I believe the hotel advertises some kind of breakfast? This was not the case. I don’t eat breakfast, and as I said, like to go out and try local restaurants when I do eat. But I did hear hotel guests complaining about the lack of any breakfast. The free breakfast consisted of coffee (which wasn’t even there) and milk.
Finally, this hotel seems to take business however they can get it. When my friend left for the airport around 5:00 am on our last day in town, a team of hookers was returning to their hotel rooms, where they are either regulars or residents of this fine hotel.
Bottom line, this hotel is a joke. The local management seems to be the problem. If Holiday Inn, or their parent company knew how bad this place was run, I’d like to think they’d step in. The Marriots across the street cost a little more money, but they are beautiful and you’ll be safe there. The only downside to my trip to St. Louis was this hotel.
Corporate
已发布 2025年5月20日
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0 点
0/ 0的投票认为这条意见有用。
Welcome to the Holiday Inn Express® Bethlehem Whether you're in town for business or leisure, our brand new Bethlehem hotel has what you need to feel right at home. When it comes to accommodating business travelers, we are a step above the rest because we provide our patrons with a 24-hour Business Center, featuring copy, print, fax and Internet access. Our Bethlehem hotel also offers high-speed, wireless Internet access in every room, so our guests can stay connected with colleagues and family back home. Our Bethlehem hotel is ideal for leisure guests because of all the great nearby attractions, including Fort Yargo State Park,
Pine Shore Park, Innovation Amphitheater, University of Georgia, Mall of Georgia, Chateau Elan Winery and Resort and for racing fans we are the closest hotel to Road Atlanta . For those who would rather relax on the property, our sparkling outdoor pool is available. As one of the great Atlanta/Athens area hotels, our Bethlehem hotel provides the quality amenities and outstanding service you have come to expect from our brand. When you stay with us, you can enjoy delightful perks, such as a complimentary hot breakfast, close proximity to area attractions and comfortable guest rooms. Check out our fabulous group discounts for your next event, including weddings and corporate gatherings. Make plans to "Stay Smart" with us the next time you're in the Atlanta/Athens area.
总体2 分 - 总分为 5
Expensive Stay/Issues
来自 Anon
从 Acworth, GA
We stayed here for a graduation weekend for UGA so prices were a lot higher than normal. We found four hairs in different places in the room when we first entered and crumbs on the chair. The tile on the floor was broken and sounded like it was going to shatter every time you walked over it. The floor in the room sagged in the middle so it creaked and popped every time you walked on it, and so did the room above us so it was hard to get a solid night's sleep when the person above you got up, the ceiling was "popping". On a bright note, the evening staff was very accommodating and friendly, there were only 3 hangers in the closet and they helped get more hangers and towels for us. The pancake machine was broken all 3 days we were there, but other than that, breakfast was good. We did use the pool - I cleaned it out as there was trash, plastic, and white styrofoam in it. We tried to exit the pool and were locked in, there is no way out except through the hotel or gate and our keys didn't work. We had two separate guests with different room keys and neither worked. We tried to call the desk and got an AI assistant and couldn't get through to anyone. Then we banged on windows to try and get someone's attention for another 5 minutes. Luckily, we had the bright idea to call someone in our room, and they came down to let us in. When I told the front desk person (I think she was the owner's wife), she was dismissive. Her attitude after everything I let go already (dirty room, hangers, etc) for the high price of the room ($286/night avg) was awful.
In addition, I left a message for the manager 5 days ago, and they have not bothered to return the call. Speaks volumes.
Corporate
已发布 2025年5月20日
Hi Anon,
Thank you for staying and choosing our Holiday Inn Express Bethlehem during the graduation. We appreciate you being a Silver Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
A fun-filled vacation or relaxing business trip awaits you at the Holiday Inn Express & Suites Tampa Airport nestled on the beautiful waters of Tampa Bay at Rocky Point. Our pet friendly hotel’s location is minutes from the beautiful waterfront views of Tampa’s Famous Riverwalk featuring miles of shops, artists and Tampa’s premier dining. We understand that work sometimes follows guests to the paradise of FL. Corporate guests can easily keep in touch with the office using complimentary Wi-Fi and our 24-hour Business Center. Tampa International Airport is located 2 miles from the hotel with complimentary airport shuttle service from 5am to 10pm. Tampa has so much more to offer, and our location is conveniently located to Tampa Heights Armature Works, home of the Buccaneer’s Raymond James Stadium, The Straz Center, Tampa Bay Lighting Amelia Arena and the International Mall. Our friendly and knowledgeable staff invite you to relax in the outdoor pool. Hot Breakfast awaits you each morning. We offer several styles of guest rooms from Standard Rooms to Spacious Suites. The comfort and smiles you will receive will make you want to come back and stay with us again and again.
总体3 分 - 总分为 5
Poor Service
来自 Crys
从 Alpharetta, GA
Our check in agent was rude. As we were there for than one day, and the cleaning staff took all the dirty towels, didn’t leave any fresh one’s, and didn’t take out the trash. This was my 2nd time staying here and the 1st time was great. I was really disappointed.
Corporate
已发布 2025年5月20日
Hi Crys,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Tampa Airport during your family visit. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Holiday Inn Express® Norwich is moments from the city centre ring road. A bus into town takes around 20 minutes. You can get to Norwich International Airport (NWI) in 10 minutes by car. Norwich Station, three miles away, has direct trains to London. Car parking is £5.00 per vehicle per day.
Full access to a David Lloyd Leisure Club next door is available for a fee, with in and outdoor tennis courts, indoor and outdoor swimming pools and full gym facilities. Norwich city center, Norwich Castle and Norwich Cathedral are 10 minutes drive away. You can be sailing a boat on the scenic Norfolk Broads in around half an hour.
With Sweet Briar Industrial Park less than a mile from the hotel and Broadland Business Park seven miles away, you are well located for local businesses. The hotel's meeting room holds 12 guests which has free Wi-Fi and an LCD projector and screen. All day catering can be arranged, and there is ample free parking for everyone.
With our free Express Start Breakfast, you can choose from fruit, cereal and pastries or bacon, sausages, scrambled egg, beans, hash browns and tomatoes from the buffet. Pick up a quick bite for lunch in the lounge, or enjoy a hearty dinner from our Express Café dining menu in the evening. The on-site bar is open late.
总体3 分 - 总分为 5
Holiday inn express Norwich
来自 Loki1234$
从 Oxford
Not happy about paying for parking when it should have been free as I registered my car.
I booked a twin room and it was a queen size double room
Scrambled egg at breakfast was raw in a lot of places.
Pillows we're both to soft.
Room was ok.
I booked a twin room and it was a queen size double room
Scrambled egg at breakfast was raw in a lot of places.
Pillows we're both to soft.
Room was ok.
Corporate
已发布 2025年5月20日
Hi Loki1234$,
Thank you for staying and sharing your experience at our Holiday Inn Express Norwich. We appreciate you as one of our guests!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
For further assistance, please contact our hotel team directly at 44 1603 780 010 or email reservations@hiexnorwich.co.uk.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Holiday Inn Daytona Beach LPGA is Daytona's most accessible hotel!
Whether in town for business, pleasure or both, Holiday Inn Daytona Beach LPGA Blvd is convenient to all the Daytona Beach area has to offer. We await your arrival, from Welcome to Welcome back! Holiday Inn® Daytona Beach LPGA Hotel.
We are just 10 minutes from the Daytona International Speedway, home of NASCARs Daytona 500, Coke Zero 400 and the AMAs Daytona 200, held every year during Bike Week. If golf is your game, we are just 5 minutes from LPGA International, which features two championship 18-hole golf courses, the Jones and Hills. We are less than one mile from the new Tanger Outlet Mall, If the beach is calling your name, we are just 15 minutes from Daytona Beach and one exit South of Ormond Beach.
Our location is business-friendly and corporate guests can easily get to meetings held anywhere in the Daytona Beach vicinity. Two of our hotel's amenities include free Wi-Fi and a 24-hour Business Center that has copy, fax, and print services. We also have almost 2300 square feet of flexible meeting space, for your corporate or social gatherings. Our friendly Daytona Beach, Florida hotel's staff offers terrific service and our well-appointed guest rooms all include a 37-inch LCD HDTV and a micro-fridge. The Fairway Grille's restaurant and the well landscaped pool will help turn every stay into the perfect Florida vacation.
总体1 分 - 总分为 5
BED BUGS
来自 Eatenup
从 Florida
I am still having to treat my body for the bed bug bites. My room was comped, but still trying to get compensation for the medication I had to purchase and for the items I had to throw away. Stay far away from this hotel. Golf tournament was a bust due to itching and stress of the exposure.
Corporate
已发布 2025年5月20日
Hi Eatenup,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Daytona Beach LPGA BLVD for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Welcome Home to the newest Baltimore extended stay hotel, the Candlewood Suites Baltimore- Inner Harbor offering the feeling of home but in our all spacious apartment style suites. We are the ideal hotel for corporate & leisure travelers alike. We are the perfect choice when looking for an outdoor escape or weekend getaway. Our family & pet friendly hotel has all of the comforts of home while being close to the best sites in Baltimore. Our Spacious suites feature fully-equipped kitchens with a full-size refrigerator, stove top, dishwasher, flat screen cable TVs with HBO & free Wi-Fi throughout the hotel.
Located in the heart of downtown Baltimore and the Inner Harbor which is known as a historic seaport. Enjoy some of the attractions known to Baltimore like the Babe Ruth Museum, Port Discovery Children's Museum and Maryland Science Center. Enjoy sports events we are just minutes away from the M & T Bank Stadium to see the Baltimore Ravens play football or the Orioles play at Camden Yards. Visiting family or a loved one at Johns Hopkins and Mercy Medical Center? We are located a few blocks from both hospitals. Also located in the heart of the business district our hotel sits right next door to BGE Energy. We are a short distance from Federal Reserve Bank 5th Federal Reserve District, General Services Administration, National Labor Relations Board, Office of Personnel Management, Social Security Administration, US Dept of Agriculture, Defense & Commerce.
总体1 分 - 总分为 5
Awful Staff and Experience
来自 Joel Gerstner
从 Wisconsin
Staff very unfriendly and unwilling to help. Did not help with parking or know rates around the area. Exercise room always locked and staff not available to open it. Did I say staff was unfriendly!. I always get treated like someone who spends a lot of money with IHG every year. This was not the case. Another one might stayer passing through. Spent over $600 on this stay. Plus point system from Candlewood Suites does not make it worth it to stay there. My recommendation is to drop this hotel from your list. Lastly, staff was very unfriendly! Hope this makes my point.
Corporate
已发布 2025年5月20日
Hi Joel Gerstner,
Thank you for staying at Candlewood Suites Baltimore - Inner Harbor and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2018.
Our goal has always been to provide our guests with the best hospitality service. I apologize for the circumstances that did not allow you to enjoy a comfortable stay. I've shared your feedback with our hotel management, and we will use your feedback to guide our team in delivering an even better experience in the future. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
Style meets service at the Holiday Inn Express Atlanta Airport - North hotel. Just minutes from Hartsfield-Jackson Atlanta International Airport, enjoy the convenience of a free airport shuttle. Centrally located off I-75, I-85, and I-285 in a heavy government market, we are included in the Fedrooms and nearby Delta Airline Headquarters, Coca-Cola, and the BMW Training Center. Explore Atlanta’s iconic attractions and savor Mexican cuisine at La Fiesta Restaurant, adjacent to our hotel.
Unwind by our outdoor pool, stay active in our 24/7 Fitness Center, and enjoy a complimentary hot buffet breakfast each morning. Enjoy free Wi-Fi, meeting spaces, and spacious rooms and suites with modern amenities. We are your gateway to Atlanta!
总体1 分 - 总分为 5
Terrible experience
来自 Bad experience
There was loose metal bar on window that fell on head. Hazardous room condition. No shower curtain. No towels. Empty hand soap. I had request 10 x for all these items and still not given. Getting room service was a challenge. I had to request that too multiple times and wait on it until evening. My personal belonging went missing after the clean room. Overall terrible experience.
Corporate
已发布 2025年5月20日
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Atlanta Airport - North for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0 点
0/ 0的投票认为这条意见有用。
STAY SMART AT OUR BEAUTIFULLY RENOVATED HOTEL!
You'll find the comfort and convenience you need at our Holiday Inn Express & Suites Inverness 280; one of Birmingham's leading hotels. Located close to Interstate 459 and off of Highway 280, our hotel is the place to stay for easy access to the area's most popular businesses and attractions. We offer reasonable rates and a name you can trust, allowing you to "Stay Smart".
Thoughtfully designed for the most distinguished business traveler, our contemporary hotel in Birmingham boasts 400 square feet of well appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free WiFi and 24 hour business center. With a location near the Downtown Birmingham, The Summit Shopping Center and The Hoover Met Complex, the Holiday Inn Express & Suites is the most convenient place to stay off of Highway 280.
Our Birmingham hotel is perfect for families in town visiting the Birmingham Zoo, visiting Samford University, The University of Alabama at Birmingham, cheering on their team, looking to shop or excited to try new dining.
Unlike other Birmingham hotels, we offer an array of complimentary amenities to guarantee a comfortable stay, including a hot breakfast bar, 24 hour fitness center and indoor pool and jacuzzi. You'll find practical and contemporary accommodations when staying with us, so make your reservation today at the Holiday Inn Express Inverness 280!
总体1 分 - 总分为 5
Room #105 Soaked rug
来自 grayfam88
从 Kansas City
We arrived on Friday for Talladega race weekend. It seemed a little crazy with lots of people that knew the front desk clerk were using the hotel pool. After checking in, we got to our room and shortly afterwards we realized we had water soaking the carpet in the corner near the A/C and desk. We notified the gentleman at the front desk and he said it happens all the time and it would be dry by morning instead of giving us another room.
We woke up in the morning with the floor worse and my wife not being a happy camper. The room was not clean either, so we skipped the showers to get on out of the hotel. Upon checkout, we explained the situation to the front desk and we would not be staying the 2nd night. They said that the night clerk should have put us in another room. The most he could give us off the room was $20. I asked to speak to the manager and she apologized and said they would refund the whole room charge to us. Very fair! On our way out, we realized the receipt didn't show a full refund. The clerk said within a day or 2, it would all fall off. Didn't seem right, but we would wait and see?
10 days later, we get home and noticed we were not reimbursed. So I called, asked for the manager and was not allowed to speak to her. The clerk confirmed that they had decided to only give us $50 off. Wow! Unbelievable!!! I highly suggest not staying here. The staff here definitely does not have the hotel guest's safety in their best interest. All about the ole mighty dollar.
Corporate
已发布 2025年5月20日
Hi grayfam88,
Thank you for staying at the Holiday Inn Express Birmingham - Inverness 280 and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Platinum Elite members, and we are grateful for your continued loyalty since 2005.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
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