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    2017年2月14日
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    2025年5月21日
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Corporate 的评论意见
 
Welcome to the brand new Holiday Inn Express and Suites in Butler PA. Located minutes from Slippery Rock University, Butler County Community College, Moranie State Park, Grove City Premium Outlets and many others, our property offers state of the art amenities with excellent customer service. Huge rooms appointed with high definition 42 inch LCD televisions, expanded work areas and complimentary wired and wireless high-speed Internet are yours to enjoy every day of the year. Start your day the right way with our Express Start complimentary breakfast and sleep in style with our signature Holiday Inn Express bedding program. Also available for you to use are our heated indoor pool and modern Fitness center. We are here for you at the Holiday Inn Express and Suites Butler, PA.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
No Hot Water
来自 Freddy686 West Chester, PA
I tried to take a shower at 9:30 PM the night we checked in. No hot water after several minutes of waiting. Could not reach the front desk by phone. Went to lobby and talked to person at front desk. He told me that a college athletic team was staying in the hotel and they used all the hot water for the entire hotel (I'm not kidding). I told him that did not seem right and told him it sounded like he either needed to talk to the owner or call for maintenance. He refused to do either. I then called Holiday Inn corporate office. They started a ticket and said they would call back within the hour. They never called back. In the morning there was still no hot water. I was told at the front desk when checking out that the gas company had turned off the gas for some reason (was this the truth or another lie?). I have still not heard back from the corporate office about the ticket I started.
客户化身
已发布 2025年5月20日
Hi Freddy686,
Thank you for choosing to stay at the Holiday Inn Express & Suites Butler and for being a valued IHG® One Rewards member.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am sorry to hear about what happened. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs, so I shared your feedback with our local team to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown . You are within easy walking distance to the Raleigh Convention Center, State Capitol, and five museums! We welcome students and families to stay with us. We are only one mile from North Carolina State University and William Peace University, St. Mary's College and Meredith College are just a short drive down the road. Getting here is fast and convenient. Situated 13 miles from the Raleigh Durham International Airport, and convenient to I-40, you'll spend less time in traffic and more time doing what you came to do. Take in the panoramic views from the Skye Tower Restaurant and Lounge (reopening soon) where you can enjoy savory cuisine. You can also stroll to nearby restaurants, breweries, craft cocktail bars, and the Morgan Street Food Hall , with a wide variety of cuisines. With our complimentary Wi-Fi, Fitness Center, and Business Center, we have all that you need for your home away from home. Our staff can help you utilize our 4,060 sq ft of meeting space to host your special events, meetings, banquets and more.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
What happened to this hotel and the staff?!?
来自 littlebsc Columbia, SC
Friendly staff would be a step in the right direction. Very cold, did not offer welcome amenity of points (they are not in my account either) No tv connection the entire time. Called twice to inquire and was told technician working on it. Went to 14th floor to get ice and there was white moldy looking spots on carpet. Next morning found that the shower was not clean either. When we checked out and asked about the amenity points was told by front desk they were in my account. He lied since they are not in our account. He was also not friendly. I don't understand how bad the staffing has become at this location. Is it a management problem? I have pictures of the issues I just described. Will not stay here again and will go out of my way to share how bad of an experience we had. There are too many other options with hotel brands in that location.
客户化身
已发布 2025年5月20日
Hi littlebsc,
Thank you for staying at our Holiday Inn Raleigh Downtown during your Mother's Day visit. We appreciate you for being one of our IHG One Rewards Platinum Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your stay. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown . You are within easy walking distance to the Raleigh Convention Center, State Capitol, and five museums! We welcome students and families to stay with us. We are only one mile from North Carolina State University and William Peace University, St. Mary's College and Meredith College are just a short drive down the road. Getting here is fast and convenient. Situated 13 miles from the Raleigh Durham International Airport, and convenient to I-40, you'll spend less time in traffic and more time doing what you came to do. Take in the panoramic views from the Skye Tower Restaurant and Lounge (reopening soon) where you can enjoy savory cuisine. You can also stroll to nearby restaurants, breweries, craft cocktail bars, and the Morgan Street Food Hall , with a wide variety of cuisines. With our complimentary Wi-Fi, Fitness Center, and Business Center, we have all that you need for your home away from home. Our staff can help you utilize our 4,060 sq ft of meeting space to host your special events, meetings, banquets and more.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
What happened to this hotel and the staff?!?
来自 littlebsc Columbia, SC
Friendly staff would be a step in the right direction. Very cold, did not offer welcome amenity of points (they are not in my account either) No tv connection the entire time. Called twice to inquire and was told technician working on it. Went to 14th floor to get ice and there was white moldy looking spots on carpet. Next morning found that the shower was not clean either. When we checked out and asked about the amenity points was told by front desk they were in my account. He lied since they are not in our account. He was also not friendly. I don't understand how bad the staffing has become at this location. Is it a management problem? I have pictures of the issues I just described. Will not stay here again and will go out of my way to share how bad of an experience we had. There are too many other options with other hotel brands in that location.
客户化身
已发布 2025年5月20日
Hi littlebsc,
Thank you for staying at our Holiday Inn Raleigh Downtown during your Mother's Day visit. We appreciate you for being one of our IHG® One Rewards Platinum Elite members.
Providing a clean and comfortable space with quality service is our priority. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
蒙特利尔罐头工厂街智选假日酒店 蒙特利尔罐头工厂街 智选假日酒店® 坐落在加州的海岸旁,无论您来蒙特利尔出差或度假,我们都为您提供舒适而温馨的住宿环境。酒店靠近罐头工厂街的便利位置,让您处于本地精彩生活的中心。 从购物,到高尔夫,再到娱乐,一切都能在蒙特利尔海湾体验。酒店距离罐头工厂街只有一个街区,那里有许多独特的商店、杰出的餐厅和艺术画廊。坐落在罐头工厂街的还有蒙特利尔海湾水族馆,在那里您能近距离观察各种奇妙的海洋生物。从我们酒店短途驱车即可前往圆石滩高尔夫球场。 来访加州蒙特利尔的商务旅行者也因我们杰出的地理位置而选择我们的酒店,因为我们距离蒙特利尔半岛机场只有3英里,距蒙特利尔会议中心则不到1英里。酒店内的商务中心和免费无线互联网连接让您在旅途中轻松与家人和办公室联络。 当您来访蒙特利尔海湾时,酒店高品质的设施与服务将满足您所有的需求。免费的智选清晨早餐吧每天提供各种冷、热美食,包括我们招牌的肉桂卷。每天傍晚5:30至6:30,您可以参加我们的葡萄酒与奶酪招待会。现在就来蒙特利尔罐头工厂街 智选假日酒店® 体验无忧无虑的住宿时光!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Falsely Accused of Noise, Disappointing Customer Service
来自 Linda Fremont, CA
Great room and location, but we had a very upsetting experience. Around 9:20 PM, the front desk called saying the guest below us complained about loud jumping. They also said the complaint was made an hour earlier—but from 7:40 to 9:00 PM, we were out for dinner, so it couldn’t have been us. We explained this, but the staff still told us to ask our child not to jump—even though no one had been jumping at all. At 9:40 PM, they called again, saying the downstairs guest wanted to change rooms because of us. We explained again, but the staff didn’t listen and kept repeating the same thing. It felt like we were being falsely blamed and completely ignored. In the afternoon, we even heard loud steps above us—but we were on the top (3rd) floor. This suggests serious sound issues with the building. If guests can’t even walk normally without complaints, the hotel should improve insulation—not blame the guests.
客户化身
已发布 2025年5月20日
Hi Linda,
Thank you for your stay at Holiday Inn Express Monterey-Cannery Row. We appreciate your business and continued loyalty to IHG® One Rewards. Providing outstanding service and supporting your travel needs are always top priorities for us. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and hospitality every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Don't Do It
来自 Pamela Texas
We were staying at this property for a conference, which would usually have a hotel on point to "show off" a bit to entice future guests. I would NEVER stay at this property in it's current state. The smell alone was enough to turn visitors away! The odor of sewage in the room area and the lobby was distinct and simply awful. The elevator was in poor working order and even got stuck at least once in our time there. The food was NOT good. I cannot speak to the bar, as I did not have drinks in the hotel. The tiki pool they brag about on the website as "new" was nice in theory, however, the water was green and cloudy all but one day we were there. The "beach" entry pool was somewhat better, but still not clean. Our keys "expired" several times during our 5 day stay and with little explanation...so you go to your room and have to return to the front desk to address this issue. I could site more issues, but I think any reader would get the message that this is a sub standard property that the company needs to review.
客户化身
已发布 2025年5月20日
Hi Pamela,
Thank you for choosing to stay at the Holiday Inn Resort South Padre Island-Beach Front and for being one of our IHG® One Rewards members.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Our team is passionate about providing the highest quality service, and your comments will help us achieve that, so I shared them with our local team so that we can improve and deliver exceptional hospitality.
We'd be delighted to welcome you back for your next visit.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Just minutes from the New Jersey shore and Garden State Parkway, the Holiday Inn Express® Hotel & Suites West Long Branch offers a front desk smile test, commitment to cleanliness and more. At this West Long Branch hotel's convenient location, you'll be in the heart of everything. Business travelers, like those from Netflix, Commvault, Kiewit, Reynolds and Reynolds, Siemens, NJ Resources, Deloitte, AT&T, Lockheed Martin, Fuji Film, and Johnson Health Tech are pleased to find the many outstanding amenities available at this hotel, including a 24-hour Business Center and free wireless Internet access. Guests in town for medical reasons appreciate our proximity to Monmouth Medical Center (located 4 miles away), RWJ Barnabas, and Hackensack Meridian. When staying in West Long Branch, NJ, the hotel's guests find plenty of attractions to fill their free time. The beach is only three miles away, making it easy to soak up some rays. Shoppers won't want to miss a chance to visit the Jersey Shore Premium Outlets. Pier Village is a great place to spend the evening. Guests can try their luck at nearby Monmouth Park. Other nearby interests include Capelli Sport Complex, Monmouth University and Asbury Park. The hotel features a heated, indoor pool and state-of-the-art Fitness Center. In the morning, enjoy a cup of coffee and a tasty cinnamon roll from the free Express Start Breakfast Bar. Valid photo ID and credit card required at check in. Call to book today.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Staff isnt helpfull
来自 Heba Staten island
Rooms arent clean and staff isnt helpfull ignored out issues
客户化身
已发布 2025年5月20日
Hi Heba,
We’re so grateful that you chose to stay at the Holiday Inn Express West Long Branch - Eatontown, and it was a pleasure having you as one of our valued guests.
Our commitment is to offer clean accommodations and friendly service, and I am sorry that your experience did not live up to the expectations we hold ourselves to. Thank you for highlighting these in your feedback; I have shared your insights with our hotel team to ensure we address them effectively and make the necessary improvements.
We hope to have the pleasure of welcoming you back soon to provide a much-improved experience.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the new Holiday Inn Express & Suites Minneapolis West in Plymouth, Minnesota! Conveniently located near several corporations such as Cargill, Medivators, Concept Machine Tool, and Daikin Applied, the Holiday Inn Express was designed with the corporate traveler in mind. Located 23 miles from MSP International Airport, and 10 miles from Downtown Minneapolis, we are in your gateway to Twin Cities. Popular area attractions include Brookview Golf Course, Plymouth Creek Center/Millennium Garden, The Medina Entertainment Center, Hilde Performance Center, The Prince Museum at Paisley Park, French Regional Park, Medicine Lake, US Bank Stadium, Target Field, Target Center.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Unpleasant Experience
来自 Jim C. Indiana
Unsupervised kids running around and yelling both inside and outside the hotel until about 3AM. Worst experience I have ever had at an IHG property.
If staff does not feel empowered, or lacks the intestinal fortitude, to remove unruly guests from the building they should expect more reviews like this one.
客户化身
已发布 2025年5月20日
Hi Jim C.,
Thank you for staying with us at Holiday Inn Express Minneapolis West - Plymouth. Your membership in IHG One Rewards means a lot to us.
We're dedicated to providing a comfortable and enjoyable experience, and I’m truly sorry to learn that it didn't reflect during your visit. I’ve shared your feedback with our team, and I'm certain they will work diligently to address it effectively and implement improvements.
I sent you an email to discuss this further. I hope you read it at your most convenient time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Experience Galveston's Premier Beachfront Destination Welcome to your personal island paradise, the Holiday Inn® Resort Galveston On the Beach. Located on the Gulf of Mexico, and an integral part of San Luis Resort Spa & Conference Center, this hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Those seeking hotels on the beach for vacations or business ventures have found their match! You will find yourself only steps away from the island's famous Pleasure Pier and moments away from The Strand; Moody Gardens, and the Galveston Harbor. Corporate travelers looking for a beachfront hotel in Galveston, Texas, here is your home away from home. There is event space on site to accommodate retreats or conferences of up to 200. Sales professionals are available to ensure smooth logistics. Catering is available and free Wi-Fi access is provided. So, start planning your escape to Galveston, TX today. Our hotel's amenities help make your experience a memorable one. The pristine Gulf Coast awaits you!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Worst Holiday Inn in Texas
来自 LAB Tx Normangee Tx
Don at the front is arrogant and combative on the phone. They charge $16.24 to park in a half filled parking lot. Over priced and room is small , bathroom is tight and bed is probably cheapest one they could buy. I wouldn’t stay there again if room was free and they gave out free car washes with the parking. I stay at Holiday Inn fairly regularly over past 5 yrs probably more than 200 stays. Worst experience hands down with a Holiday Inn.
客户化身
已发布 2025年5月20日
Hi LAB Tx,
We appreciate your stay at the Holiday Inn Galveston-On The Beach. Thank you for being an IHG One Rewards Platinum Elite member.
We want to leave our guests with irresistible smiles when staying with us, and I am sorry to learn about your stay. Your feedback is important to us. I have quickly shared your comments with our hotel management, and I am confident that they will take immediate steps to address the situation and make the necessary improvements.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Near Kings Bay Naval Base The Holiday Inn Express® hotel in Kingsland Georgia offers a great location off I-95 just 25 minutes north of Jacksonville International Airport. We are a popular stop enroute to Walt Disney World in Orlando and have restaurants within short walking distance of the hotel. Our location is convenient to local attractions like Cumberland Island, Fernandina Beach on Amelia Island, and the charming downtown areas of St. Mary’s and Kingsland. Families will want to be sure to visit the Kings Bay Submarine Museum or you may want to take a day trip to the Jacksonville to enjoy the Zoo or catch a Jacksonville Jaguars game. Business travelers will be pleased to know that our facilities feature a well-equipped Business Center available 24/7 with computers and printers. Our Kingsland hotel has a 364-square-foot meeting room that can accommodate up to 20 people and is perfect for small business meetings or special events. Nearby businesses include Georgia Pacific, General Dynamics, Lockheed Martin, and the Naval Submarine Base in Kings Bay, Georgia. While staying in Kingsland, our hotel guests will enjoy great amenities like free Internet access throughout the hotel. We also serve a complimentary, hot breakfast bar each morning. After a long day, unwind in the hotel’s fitness center, relax in the outdoor pool or enjoy a BBQ on the patio. Please note that we are a nonsmoking hotel.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Check bed before you sleep
来自 Rufusr Paris Ontario
Check in was great staff friendly,
Had dinner next door.
Came back and looked forward to a good nights sleep but when my wife pulled back the comforter it was obvious that the bed had been slept in. Stains and makeup smudges on the sheets as well as obvious wrinkled sheets.
Thankfully there were 2 queen beds and the other bed was clean and had not been slept in.
Mentioned this on checkout and the desk clerk said they needed to know these things.
I g
客户化身
已发布 2025年5月20日
Hi Rufusr,
We appreciate your stay at the Holiday Inn Express Kingsland Interstate-95-Naval Base Area. Thank you for being an IHG One Rewards Silver Elite member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Holiday Inn Express Rawlins is in the perfect location for both rest and recreation. We are conveniently located off Interstate 80 while being near food, shopping, and entertainment. We are proud to offer a delicious complimentary breakfast, free wifi, a business center, swimming pool and hot tub, fitness center, and ample meeting space. We are also pet-friendly; making us the perfect option for families and business travelers alike! Looking for something fun to do in the area? We've got you covered! Our hotel is a short 5-minute drive to many attractions, including the Rochelle Ranch Golf Course and the historic Wyoming Frontier Prison. If you want to experience the great outdoors, we recommend exploring Medicine Bow National Forest and the Seminoe Reservoir, including the famous North Platte Miracle Mile; bring your fishing gear!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Run down
来自 Ellen FC Silicon Valley CA
Not what I've come to expect from Holiday Inn Express. This property was run down and at the higher end of the room rate range. I'm taking a 2 week road trip staying at Holiday Inn wherever I can. This was the most expensive yet the most unsatisfactory
客户化身
已发布 2025年5月21日
Hi Ellen FC,
We are grateful for your loyalty as an IHG One Rewards member, and thank you for staying with us at the Holiday Inn Express Rawlins.
We believe our hotel should be a haven for relaxation, and I’m sorry to learn that it didn’t turn out that way during your recent visit. Your feedback is important to us, and I have shared your insights with our hotel team to ensure we address them effectively and help us with future improvements.
Your continued trust and support mean a lot to us, and we hope to welcome you back in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。