Thank you for your warm recognition of Sam and Stella! They have just received praise from the department, and your compliment is the brightest star on their medal. We have kept in mind your preferences - next time we meet again, the window seat, specially prepared afternoon tea, and their signature smile will be ready for you on time! Looking forward to continuing to be your 'energy charging station' on your journey! Respected by the Executive Lounge team
The hotel is new, facilities is good. Staff poor training, Not reach the IHG standard of treating to guest. *L5 restaurant, I can’t believe the F&B staff allow the other guest smoking inside. The staff just chitchatting and ignore it. *FO not communicate well with the Parking staff, I reminded at least 2 times my car have 2 No.(HK and Macau), the parking system scan error of my 2 different car No. FO just said OK will inform relate department. Whoever when I driving my car out. The parking system also unable to open, I stuck at the gate long time but nobody help. It’s unacceptable human error.
Dear Guest, Thank you for staying with us and for your detailed feedback. We sincerely apologise for any service shortcomings you may have experienced during your stay, particularly in our restaurant and parking system, and sincerely regret any inconvenience caused. In the days ahead, we'll continue to work hard to raise the bar on our hotel's overall service levels. Our aim is to ensure that every guest has an even more wonderful and enjoyable time here. Kind regards, IHG Social Listening Team
As it was my first time I didn’t know what to expect, but I found this place by chance and it was the best thing to have happened to me on the trip. The venue as classy, the building is beautiful, well managed and taken care of . The rooms are spacious and very clean. But the best thing they have going in there is their Staff. Absolutely delightful.
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Exceptional stay! The staff were incredibly friendly and went out of their way to assist me with every issue I faced during my stay. Their hospitality truly made the experience memorable. Highly recommended!
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Dear Guest, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you enjoyed your stay with us—from our spacious, clean rooms to our breakfast offerings and happy hour lounge. We’re glad you appreciated our facilities and found our staff friendly and helpful throughout your stay. It’s our goal to make every guest feel at home, especially those traveling for business. We can’t wait to welcome you back in a week! Please don’t hesitate to let us know if there’s anything we can do to make your next stay even more enjoyable. —— Crowne Plaza Beijing Sun Palace
Fast and have early checkin to this new and big room hotel. The receptionist staffs are helpful. Breakfast is simple and good. Have the Washing machine and Dryer to use for free. But this is not at Riverside. We have to take taxi about 12-15 mins to the Riverside(Ganjiang) to watch the Water Fountain Show.
Template Thank you for choosing our hotel as your accomodation,We are sorry for the inconvenice,Fountain Show is about 5-6KM away from us,Our Hotel is by the Ganjiang River.You can enjoy the river view from the room .
If there is any IHG hotel I should deny, this should be the one. 1. The breakfast is a disaster. No many choices. The milk tastes like water. It doesnt feel like milk. 2. I left my Iphone recharger in the hotel room. The hotel called me and told that they don't call package service for me, even the freight to collect. 3. The parking fee is extremly high, even if you're a guest staying with them.
Thank you for your candid review. We apologize that your recent stay did not meet expectations.
Our complimentary buffet breakfast offers a diverse selection, featuring not only classic Chinese and Western dishes but also local specialties, freshly prepared noodles paired with multi-flavor signature sides. Guests can enjoy freshly cooked noodles with an array of flavorful toppings, the newly upgraded "Selected Bowl Noodles" (a collaboration with Lamian Talk), Luckin Coffee's freshly ground coffee, and premium croissants。All designed to provide our guests with diverse and delightful choices.
We truly value the belongings you’ve left behind and have contacted you right away. However, we sincerely apologize that we're unable to accommodate your request for complimentary courier service. After careful review, we've communicated with you, and you agreed to have the hotel keep the recharger until your next stay.
Our hotel currently does not have a dedicated parking lot, which has been noted in our hotel introduction. We sincerely appreciate your understanding. However, there are several public parking lots nearby available for your use. Although they require a fee, their convenient locations can fully meet your parking needs.
We will continue to maintain high-quality service and excellent customer standards, looking forward to welcoming you back again.