This is my second time staying at this hotel. Our hotel stay to celebrate 10th wedding anniversary was very enjoyable. However, it would have been even better if there had been a small decoration, like balloons, as there was during my first stay in March. We had noted the anniversary celebration when booking the room, so upon entering, we felt a bit disappointed as we had expected some decorations, but there were none. Nevertheless, overall, we had a wonderful stay, and the garden room was beautiful.
Thank you for choosing WM Hotel, Vignette Collection and taking the time to share your comments with us.
Please accept our sincere apologies for the unpleasant experience you encountered upon check-in due to the mishap on the anniversary decoration that did not meet your expectations.
We will certainly forward your valuable comment to the concerned department with remedial action taken. Rest assured that we will look into all related matters to avoid the same issue from happening again. Lastly, we would like to thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve
Once again, I sincerely hope that we will have the opportunity to welcome you back and recover your impression of the hotel in the near future. Please contact us at dm@wmhotel.hk once you confirm your schedule so we can personally handle your special requests.
We look forward in welcoming you back to your "home away from home" in WM Hotel, Hong Kong,
Familiar, friendly and ever helpful staff as always, making it like returning home. With the subway station located next to the hotel, it is even ever convenient to move around. It was always pleasurable to return to "home away home' place, and looking forward to coming back next month.
Dear Guest , Thank you for taking the time to provide feedback with regards to your recent stay at Holiday Inn Shenzhen Donghua. Hotel is located in the central area of Nanshan, adjacent to the Hi-tech park. It has two direct lines nearby. 550 meters walking distance to Metro line 11, Nanshan station.We will share these with our team so that we can continue to improve our services. Once again, we very much look forward to welcoming you back to our hotel. Thank you! Sincerely, Marketing and Communication
Great breakfast with both eastern and western styles. Good daily service of room cleaning, and everything in the room is new and up to today’s standards of quality. Location is excellent with buses and subways in to the city, and also close to the 301 Military Hospital when emergency heath condition arises, a great place to stay for either business or leisure.
Dear guests, thank you for staying at Holiday Inn Beijing Chang An West and share your stay experience .we're really honored for your appraise about our service. Looking forward to serving you again at Holiday Inn Beijing Chang An West in the near future.
The locker room on the second floor surprised me. Cathy, Leo and Vivian delivered excellent service. Free parking at such a busy location was definitely a generous offer.
We are deeply encouraged by your sincere feedback. Since its opening in 2008, Crowne Plaza Beijing Zhongguancun has been in operation for 15 years. Over this period, our staff have inherited and dedicated themselves to delivering mature, high-quality service experiences to guests from all corners of the world, striving to ensure every stay with us is flawless.
We sincerely appreciate your suggestions, which have been taken seriously and immediately relayed to the relevant departments for improvement.
We eagerly look forward to welcoming you back to Crowne Plaza Beijing Zhongguancun and wish you all the best in your future endeavors!
Dear guest, thanks for choosing HUALUXE Xi'an Tanghua. We would like to provide the art of traditional Chinese culture. We hope you have a nice trip. Thank you.
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Buffet dinner made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Yanni Zhang Marketing Communication Manager InterContinental Nantong
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the lake view and breakfast of our hotel, the aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Little upset about how long it took for my local food delivery to be delivered upstairs by the robot. Had to call them and ask and the delivery came. SOmetimes the food got cold because it was sitting for too long at the front desk before being sent to the room
Thank you for choosing Crowne Plaza Shanghai Pujiang. We truly appreciate your comments, as we use our guests' feedback to understand what they value most and what we could improve to make their stays more enjoyable. The hotel robot will have a little delay in delivering the food during the busy period, the take-out person will contact the guests to go downstairs to pick up the food, we apologize for the inconvenience caused to you and look forward to your understanding.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank You!
I am writing to formally report an issue I encountered today at the Shanghai Nanjing Road Crowne Plaza Hotel, which has deeply disappointed me as a long-standing Diamond Elite member of IHG (since 2007). 1. Refusal of Check-In for My Wife: I booked a room at your hotel using my account points for my wife’s stay. However, during check-in, the front desk staff refused to allow her to check in. As a result, my wife was forced to book a separate room in cash to stay at the hotel. 2. Poor Resolution Attempts: o Upon calling the IHG reservation hotline, I was informed this was "hotel policy" and no exception could be made. o My booking was deemed non-refundable despite the circumstances. o The staff member offered free breakfast in exchange for a 5-star review, which I find highly unprofessional and unethical. My Concerns: • Policy Clarity: If there is a policy restricting point-redemption bookings to the member only, this should be clearly communicated at the time of booking—not during check-in. • Customer Care: As a loyal member for nearly 20 years, I expect fair treatment and flexibility, especially when no clear policy violation occurred. • Integrity: Offering incentives for positive reviews after poor service is unacceptable.
This situation is unacceptable. 1. Clarify where this policy was disclosed during my booking process. In over 20 years of travel, I have never encountered this "Hotel guest have to inform Hotel guest name 7-day ahead" policy, nor was it stated during my booking via your app. 2. Refund the charges, as the room was neither used nor made accessible to us. 3. Escalate this matter internally to ensure such inconsistencies do not affect other guests.
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and inconvenience this situation has caused you and your wife, especially given your long-standing loyalty as a Diamond Elite member since 2007.
Please allow us to explain that the IHG One Rewards policy regarding additional guests for point redemption stays is clearly stated during the booking process on the IHG official website and app. Specifically, it notes that if the member will not be present at check-in, the additional guest’s name must be provided through the Member Service Center no less than seven days prior to arrival. This measure is in place to ensure account security and proper use of member benefits.
We acknowledge that this policy may not have been prominently visible or easy to interpret, and we will share your feedback with the relevant teams to help improve clarity and visibility for future bookings.
Thank you again for bringing these issues to our attention. We are committed to improving and hope we may have the opportunity to restore your confidence in the future.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Again, thank you for choosing Crowne Plaza Ezhou, and if I can be of assistance to you, please contact us directly at 0711-2718888 or gsm@cpezhou.com.