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    2017年2月20日
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    2025年5月15日
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GreaterChina 的评论意见
 
WM酒店 - 香港后花园中的宁静瑰宝 在WM酒店享受奢华与焕发活力。WM酒店香港位于西贡的宁静美景中,是洲至奢选品牌下的一颗璀璨明珠,为客人提供了一个奢华而时尚的避世之所,远离香港繁忙的都市生活。 WM酒店被令人屏息的壮丽海景和雄伟山脉所环绕,让人心醉神迷,WM酒店彷佛是一座宁静的绿洲,让客人能够重新与大自然的丰盈相连结。 在我们的无边际泳池尽情享受极致的放松体验,沉浸在壮丽的景色中,并品尝我们酒店内的美味佳肴和饮料。对于寻求冒险的游客来说,可以探索附近的远足小径、纯净的海滩和当地海鲜市场,沉浸并融入在这个独特天堂的自然奇观中。 与我们共同感受西贡的绝美风光,我们将为您编织出一幕幕令人心驰神往的「美好时刻」,让您永志难忘。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Enjoyable stay
来自 Maggie WM hotel
This is my second time staying at this hotel. Our hotel stay to celebrate 10th wedding anniversary was very enjoyable. However, it would have been even better if there had been a small decoration, like balloons, as there was during my first stay in March. We had noted the anniversary celebration when booking the room, so upon entering, we felt a bit disappointed as we had expected some decorations, but there were none. Nevertheless, overall, we had a wonderful stay, and the garden room was beautiful.
客户化身
已发布 2025年5月5日
Dear Maggie,
Thank you for choosing WM Hotel, Vignette Collection and taking the time to share your comments with us.
Please accept our sincere apologies for the unpleasant experience you encountered upon check-in due to the mishap on the anniversary decoration that did not meet your expectations.
We will certainly forward your valuable comment to the concerned department with remedial action taken. Rest assured that we will look into all related matters to avoid the same issue from happening again. Lastly, we would like to thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve
Once again, I sincerely hope that we will have the opportunity to welcome you back and recover your impression of the hotel in the near future. Please contact us at dm@wmhotel.hk once you confirm your schedule so we can personally handle your special requests.
We look forward in welcoming you back to your "home away from home" in WM Hotel, Hong Kong,
Best regards,
Ron Zuniga
Duty Manager
 0 点
0/ 0的投票认为这条意见有用。
 
深圳东华假日酒店位于南山中心区,邻近科技园,酒店双线直达,出门即是地铁9号线南山书城站,步行550米可到达地铁11号线南山站。地铁可直达深圳机场,是离机场较近的国际品牌酒店之一。毗邻深圳湾口岸和蛇口邮轮中心(由此两地可至香港),且乘车45公里可至深圳观澜高尔夫球场。酒店步行可到海岸城、来福士和茂业百货中心,保利影剧院、深圳湾体育馆(春茧)及各类餐厅酒吧。酒店共设352间客房和3个风格迥异的餐厅酒吧,设施丰富的健身房及室内恒温泳池;总面积逾783平方米的会议及活动场所,满足会议活动的不同需求。无论是商务出差,公司活动或休闲旅游,让酒店成为您的专属之所。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Another Memorial & Pleasurable Stay
来自 Desmtan Singapore
Familiar, friendly and ever helpful staff as always, making it like returning home.
With the subway station located next to the hotel, it is even ever convenient to move around.
It was always pleasurable to return to "home away home' place, and looking forward to coming back next month.
客户化身
已发布 2025年5月5日
Dear Guest ,
Thank you for taking the time to provide feedback with regards to your recent stay at Holiday Inn Shenzhen Donghua. Hotel is located in the central area of Nanshan, adjacent to the Hi-tech park. It has two direct lines nearby. 550 meters walking distance to Metro line 11, Nanshan station.We will share these with our team so that we can continue to improve our services.
Once again, we very much look forward to welcoming you back to our hotel.
Thank you!
Sincerely,
Marketing and Communication
 0 点
0/ 0的投票认为这条意见有用。
 
步行约10分钟即可到达五棵松华熙广场。酒店地理位置优越,与中国人民解放军总医院第三医疗中心和中国铁建集团公司隔街相望。中国人民解放军总医院301医院距离地铁1号线五棵松站仅一千米。毗邻中国铁路集团有限公司和中国铁路车辆股份有限公司中国中车。距离北京首钢园仅20分钟车程。酒店距离北京西站约6公里,距离丰台站约9公里。酒店由IHG管理。酒店拥有312间客房和套房,配有高速互联网、LED电视、保险箱、迷你吧、可调节淋浴和高级洗浴设施等现代化设施。1200平方米的会议空间。388平方米的大宴会厅和470平方米的会议中心可根据需求分为两个独立的空间。另外6个不同区域的会议室用于举行商务会谈。主题活动和理想的婚礼地点。我们卓越的活动团队和完善的一站式服务使您的会议和活动取得成功。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Excellent place to stay
来自 Lieh Texas, USA
Great breakfast with both eastern and western styles. Good daily service of room cleaning, and everything in the room is new and up to today’s standards of quality. Location is excellent with buses and subways in to the city, and also close to the 301 Military Hospital when emergency heath condition arises, a great place to stay for either business or leisure.
客户化身
已发布 2025年5月5日
Dear guests, thank you for staying at Holiday Inn Beijing Chang An West and share your stay experience .we're really honored for your appraise about our service. Looking forward to serving you again at Holiday Inn Beijing Chang An West in the near future.
 0 点
0/ 0的投票认为这条意见有用。
 
北京中关村皇冠假日酒店坐落于北京中关村核心区,拥有 12 间会议室以及自然采光的健身中心与游泳池,为宾客打造一个工作与休闲平衡的环境。酒店全面覆盖无线高速网络,可助您有效利用时间,提升工作效率。298间心意客房与精致的用餐环境让您享受舒适,保持充沛的精力。从酒店到北京首都国际机场仅需45分钟,乘车前往市中心与中国国家会议中心仅需 30 分钟。步行5分钟即可搭乘北京地铁 4 号线及 10 号线。酒店邻近北京大学、清华大学、圆明园与北京国家体育馆。附近环绕IBM、摩托罗拉移动、甲骨文与新东方等众多公司。无论是会议场地的灵活规划,还是宴会菜单的设计,皇冠会务总监均为您提供一站式服务,全方位确保您的会议或活动圆满成功。前往酒店独具特色的餐厅,您可享用各式亚洲或西式餐点,或到大堂吧啜饮一杯特制鸡尾酒搭配可口小食,让您倍感轻松。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Extremely clean
来自 Mr. Sun Beijing
The locker room on the second floor surprised me. Cathy, Leo and Vivian delivered excellent service. Free parking at such a busy location was definitely a generous offer.
客户化身
已发布 2025年5月5日
Dear Valued Guest,
We are deeply encouraged by your sincere feedback. Since its opening in 2008, Crowne Plaza Beijing Zhongguancun has been in operation for 15 years. Over this period, our staff have inherited and dedicated themselves to delivering mature, high-quality service experiences to guests from all corners of the world, striving to ensure every stay with us is flawless.
We sincerely appreciate your suggestions, which have been taken seriously and immediately relayed to the relevant departments for improvement.
We eagerly look forward to welcoming you back to Crowne Plaza Beijing Zhongguancun and wish you all the best in your future endeavors!
Warm regards,
Crowne Plaza Beijing Zhongguancun
 0 点
0/ 0的投票认为这条意见有用。
 
西安唐华华邑酒店由国内著名建筑大师,中国工程院院士张锦秋设计,张锦秋大师为西安设计了许多地标性的新唐风建筑。2017年,作为三唐工程之一的西安唐华华邑酒店被列入第二批20世纪中国建筑遗产名录。 西安唐华华邑酒店位于曲江核心地段,信步即可到达网红街区——大唐不夜城,千年古刹大雁塔以及大型唐代皇家园林式文化主题公园——大唐芙蓉园等热门旅游景点,西安唐华华邑酒店以唐风古韵的静谧园林,在时尚活力的新曲江中,私享一片专属的城市秘境,带您穿越时空,探索这座充满魅力的长安城。 西安唐华华邑酒店通晓国人商务社交所需,从举茗邑™️的轻松会谈,到聚膳邑™️的私人宴请,一系列公共及私人空间,只为满足宾客社交及休闲娱乐需求。西安唐华华邑酒店,是您在西安高端商务活动、会聚亲朋、悠享假期之地。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Comfortable bed .lovely amenities. Bafblouse bathroom
来自 Claude Uk
Fablouse. Comfortable. Excellent service. Garden beautiful. Breakfast Excellent .very high quality of shampoo
客户化身
已发布 2025年5月5日
Dear guest, thanks for choosing HUALUXE Xi'an Tanghua. We would like to provide the art of traditional Chinese culture. We hope you have a nice trip. Thank you.
 0 点
0/ 0的投票认为这条意见有用。
 
南通滨江洲际酒店坐落于 长江江畔 ,毗邻 江苏南通狼山国家森林公园 ,酒店绿地面积约15万平方米,仿若城中的一方世外桃源,将“江海明珠”盛景一览无余。举步即达 南通滨江公园 ,可尽情观赏长江雄姿,徜徉于山水田园间。拥有381间典雅的客房及套房,4间风格迥异的中西餐厅,逾4400㎡的宴会会议中心,满足您各种形式商务会议,鸡尾酒会,宴会等需求。酒店以其现代奢华的设施与深谙当地而富有魅力的员工,为世界各地宾客带来本地难忘的停居体验。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Great location, wonderful service, amazing buffet
来自 KudriakovAndrei Moscow Russia
Wonderful hotel, amazing location, buffet are super nice! Good enjoy for kids and family
客户化身
已发布 2025年5月5日
Dear InterContinental Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Buffet dinner made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Yanni Zhang
Marketing Communication Manager
InterContinental Nantong
 0 点
0/ 0的投票认为这条意见有用。
 
苏州中茵皇冠假日酒店位于苏州工业园区静谧秀美的金鸡湖畔,整体建筑时尚现代,仿佛一座正待起航的豪华邮轮。酒店位置得天独厚,交通便捷,距苏南硕放机场直线距离约31公里,距上海虹桥机场直线距离约63公里,至古城区中心直线距离约4.5公里。酒店位于繁华商区,闹中取静,步行即可到达苏州中心、东方之门、湖滨新天地、李公堤等。388间主题客房和套房典雅精致,湖畔美景尽收眼底。客房均配备高速无线网络、液晶平板电视、迷你吧、热带雨林花洒、高级洗浴套装等,24小时客房服务让您随时享受正宗苏式美馔和特色小吃。行政楼层提供全天个性化商务及礼宾服务,皇冠假日俱乐部坐拥湖畔美景,为您的社交与商务互动提供宽敞雅致的空间。周末和节假日,室内、室外儿童乐园,儿童影院,以及电竞室对住店客人开放。您可以和孩子一起玩滑滑梯、独木桥、做游戏等。酒店处处彰显国际商务酒店风范。“皇冠假日会务总监”是皇冠假日品牌的标志性服务,配合“两小时反馈”,深入会议筹划和管理过程的各个细节,确保每一个环节都尽善尽美。酒店13间会议厅和宴会厅功能完善,是举办各种主题活动、鸡尾酒会、婚礼庆典的理想之选。健身房配备先进的运动器械,室内、室外游泳池饱览醉人的金鸡湖美景,超值的水疗服务为您带来独特的水疗体验。“圣汐”餐厅荟萃中式自助餐、西式佳肴和亚洲美馔,6间开放式厨房使大厨的精湛技艺一览无余。臻炉逸火锅,精选全球优质食材,以招牌泉水锅底还原鲜活本味,用更具现代美学的出品形式,创造赏景式用餐新体验。“鲍鱼王子”中餐厅主打正宗粤菜美馔,12间极富东方韵味的包厢为您提供私密雅致的用餐环境。茶坊“香茗舫”坐拥金鸡湖美丽景致,奉上精选中式茶和主题下午茶。大堂酒廊“马里亚纳”有特调鸡尾酒和红酒佳酿,为您的夜晚时光增添无限乐趣。
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Great view
来自 Dan2027 California
The lake view is great! Also, I love the breakfast.
客户化身
已发布 2025年5月5日
Dear Dan2027,
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the lake view and breakfast of our hotel, the aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Magandran Suppiah
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
上海建工浦江皇冠假日酒店位于闵行区,距离上海虹桥国际机场30公里、浦东国际机场40公里、著名的人民广场仅15公里。靠近世博展览中心、梅赛德斯奔驰中心及上海迪士尼度假区。与酒店相邻的家乐福大型超市和地铁8号线浦江镇站,为您带来便捷的购物与出行体验。 酒店拥有319间开阔舒适、设计雅致的客房。宾客可在房间凭窗眺望酒店优美的私家花园,亦可漫步花园小径或在慢跑道上晨跑,享受大都市中的世外桃源。 您可在酒店三个各有特色的餐厅,享受各地饕餮美味: 颐庭咖啡厅 尽享全球美食, 彩丰楼中餐厅 主打粤沪摩登菜品, 恰餐厅及酒吧 时尚西餐,环境浪漫。 酒店健身房设施齐全,室内泳池清澈宽敞,还可欣赏户外美景,让您在畅享运动之乐的同时放松身心。
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Comfortable and lot of breakfast options
来自 Sunnt Chicago IL
Little upset about how long it took for my local food delivery to be delivered upstairs by the robot. Had to call them and ask and the delivery came. SOmetimes the food got cold because it was sitting for too long at the front desk before being sent to the room
客户化身
已发布 2025年5月5日
Dear Sir/Madam,
Thank you for choosing Crowne Plaza Shanghai Pujiang. We truly appreciate your comments, as we use our guests' feedback to understand what they value most and what we could improve to make their stays more enjoyable. The hotel robot will have a little delay in delivering the food during the busy period, the take-out person will contact the guests to go downstairs to pick up the food, we apologize for the inconvenience caused to you and look forward to your understanding.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank You!
Best Regards,
Clement Xu
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
上海南新雅皇冠假日酒店地处备受瞩目的人民广场区域,坐落在享有观光、购物天堂美誉的南京路步行街之上,出门即览商业街的百年风韵,优越的地理位置尽享申城繁华和人文荟萃。酒店紧邻大型地铁换乘站人民广场站,四通八达的交通网络,为您带来高效出行体验。临近酒店的外滩、豫园、新天地等久负盛名的景点也可轻松抵达。酒店与上海火车站直线距离约2.5公里,与虹桥国际机场和虹桥火车站直线距离约15公里,与浦东国际机场直线距离约33公里,皆可便捷往返。酒店拥有390间温馨舒适的客房及套房,精美的装饰与现代风情融为一体,亦雅致亦时尚。酒店会议场地约3,300平方米,18个不同规格和风格的会议室及宴会厅分布在酒店的3-5楼,部分功能厅可览南京路步行街的繁华景致,是各类会务或宴会活动的高端之选。作为国际领先的酒店品牌,酒店关注新时代的有志之士有效平衡工作与生活的需求,以专业、高效、灵活的服务理念,助力宾客的每一次商旅都灵感激发,收获成功。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Formal Complaint Regarding Unacceptable Treatment
来自 rocky7475 austria
I am writing to formally report an issue I encountered today at the Shanghai Nanjing Road Crowne Plaza Hotel, which has deeply disappointed me as a long-standing Diamond Elite member of IHG (since 2007).
1. Refusal of Check-In for My Wife:
I booked a room at your hotel using my account points for my wife’s stay. However, during check-in, the front desk staff refused to allow her to check in. As a result, my wife was forced to book a separate room in cash to stay at the hotel.
2. Poor Resolution Attempts:
o Upon calling the IHG reservation hotline, I was informed this was "hotel policy" and no exception could be made.
o My booking was deemed non-refundable despite the circumstances.
o The staff member offered free breakfast in exchange for a 5-star review, which I find highly unprofessional and unethical.
My Concerns:
• Policy Clarity: If there is a policy restricting point-redemption bookings to the member only, this should be clearly communicated at the time of booking—not during check-in.
• Customer Care: As a loyal member for nearly 20 years, I expect fair treatment and flexibility, especially when no clear policy violation occurred.
• Integrity: Offering incentives for positive reviews after poor service is unacceptable.
This situation is unacceptable.
1. Clarify where this policy was disclosed during my booking process. In over 20 years of travel, I have never encountered this "Hotel guest have to inform Hotel guest name 7-day ahead" policy, nor was it stated during my booking via your app.
2. Refund the charges, as the room was neither used nor made accessible to us.
3. Escalate this matter internally to ensure such inconsistencies do not affect other guests.
客户化身
已发布 2025年5月5日
Dear rocky7475,
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and inconvenience this situation has caused you and your wife, especially given your long-standing loyalty as a Diamond Elite member since 2007.

Please allow us to explain that the IHG One Rewards policy regarding additional guests for point redemption stays is clearly stated during the booking process on the IHG official website and app. Specifically, it notes that if the member will not be present at check-in, the additional guest’s name must be provided through the Member Service Center no less than seven days prior to arrival. This measure is in place to ensure account security and proper use of member benefits.

We acknowledge that this policy may not have been prominently visible or easy to interpret, and we will share your feedback with the relevant teams to help improve clarity and visibility for future bookings.

Thank you again for bringing these issues to our attention. We are committed to improving and hope we may have the opportunity to restore your confidence in the future.
Warm regards,
Tony Geerts
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
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总体
5 分 - 总分为 5
5 分 - 总分为 5
Perfect staff
来自 Gosha Tbilisi
Superb friendly staff and service. Very good communication.
客户化身
已发布 2025年5月5日
Dear Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Again, thank you for choosing Crowne Plaza Ezhou, and if I can be of assistance to you, please contact us directly at 0711-2718888 or gsm@cpezhou.com.
Sincerely,
Helen
 0 点
0/ 0的投票认为这条意见有用。