Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Salina Li General Manager
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
it is one of the best locations in the city. staff are professional, especially guest relationship team, who are helpful and caring. They solved the problems with great attitude.
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Located steps from Lijiang Ancient Town, the resort is beautifully maintained with great landscaping, big rooms and friendly, helpful staff. We loved our stay.
Thank you for choosing InterContinental Lijiang Ancient Town Resort and for sharing your kind review! We are delighted to hear that you enjoyed our prime location near the UNESCO-listed Ancient Town, as well as our lush gardens, spacious accommodations, and the warm hospitality of our team.
Your appreciation means the world to us, and we will certainly share your compliments with our staff to keep their motivation high. It was our pleasure to host you, and we hope to welcome you back soon for another memorable stay in Lijiang!
Breakfast Service attendants provided quality services. They are very friendly and professionally handle the hotel guest special service request. When I was staying this hotel in mid-April, I had to check in very early morning before the breakfast time set for the breakfast cafe. I was allowed to get some food earlier and when the remaining food are ready, the cafe service attendant would come to remind me what extra food were ready.
We are deeply moved and grateful to receive your heartfelt praise for our breakfast service team. Every detail you mentioned in your review has warmed our hearts and inspired us greatly. Your recognition of our team's "exceptional service standards," as well as your appreciation for their "warm and attentive attitude" and their ability to handle special requests with "professionalism and efficiency," truly validates the dedication and professionalism we strive to uphold.
Your specific mention of your mid-April stay, particularly your early arrival at the hotel during the predawn hours (before the restaurant's official breakfast hours), highlighted our team's commitment to thoughtful service. Learning that our staff not only thoughtfully arranged early access to breakfast for you but also proactively informed you of additional breakfast options as new dishes were prepared fills us with pride. These subtle yet meaningful gestures embody our hotel's "people-centric philosophy" and fuel our relentless pursuit of excellence.
Your kind words motivate us to aim higher, and your feedback guides our continuous improvement. We remain steadfast in our mission to create a home-away-from-home experience for every guest, as your satisfaction is our ultimate reward. We sincerely hope you will choose our hotel again on your future journeys, and we look forward to welcoming you back with even more refined service to honor your trust.
Once again, thank you for your affirmation and encouragement!
Warm regards, [Holiday Inn Jiashan] Management Team
Thank you for choosing Hotel Indigo Lijiang Ancient Town and for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed our attentive customer service, stylish room, and prime location near the vibrant Ancient Town.
Our garden, inspired by Lijiang’s rich heritage, is indeed a hidden oasis for guests to unwind—we’re so glad you loved it as much as we do! Your kind words mean a lot to our team, and we’ll make sure to share your compliments to keep inspiring their passion for heartfelt service.
It was a pleasure hosting you, and we can’t wait to welcome you back for another delightful stay filled with more local discoveries!
The grounds were gorgeous felt like you were in a town itself. The staff were so incredibly helpful and kind with my gluten allergy. Thank you for a great stay
Thank you for choosing InterContinental Lijiang Ancient Town Resort and for sharing your delightful experience with us! We are truly honored that our UNESCO-inspired grounds made you feel immersed in the charm of a traditional town, and that our team provided thoughtful care for your gluten allergy—your comfort and well-being are always our top priority.
Your kind words have already been shared with our staff, who are deeply touched by your appreciation. It was our pleasure to create a memorable stay for you, and we hope to welcome you back soon for another enchanting escape in Lijiang!