Arrived at hotel. Expecting upgrade as platinum ambassador. No upgrade.
‘You have a decent room anyway’. I know. I paid for that on booking!
Booked the package with welcome drink. No welcome drink.
Pillows soo uncomfortable / lumpy. Poor sleep.
Breakfast offer just OK.
Hotel felt generally grubby.
Not usual IHG standard.
The welcome was poor. Don’t feel like a platinum guest at all.
Wouldn’t use again.
Check Out Date:2025-02-17
Reason for Visit:Visiting family
Next Destination:Not sure
Travel Tips:Don’t stay here.