Very bad experience , very bad service. Everything in the room need renovation. There is no enough hot water , the washing machine is not working , the bath room is horrible … etc . I don’t recommend the hotel at all.
The funny thing when the head of the hotel visited to explain , he started to say that the water heater has a capacity ! The basics of hospitality are not there, really I don’t know how IHG considering this hotel in their group and I am not sure how it is rated 4.8 , really strange!!
One more point to add, on the checkout, when they tried to compensate, they offered 5000 points then they became 10000 points , very cheap way to compensate!!! And for sure, I didn’t accept any ; since they destroyed my vacation so nothing can compensate me for sure.
I advise everyone to not get impressed by the 4.8 rating , because for sure it is not 4.8!! Be careful guys , Dubai is full of options ; so don’t ruin your vacation and stay in this hotel.