I stayed at this hotel more than once each year for decades. I still remembered the days when they put out breakfast take-away bags for those who didn't have time for breakfast. Those of course had been gone for a long time. The service had always been acceptable.
Since the pandemic, they required guests to request room service. At first guest had to fill out a slip at least the night before for the request. Then it was oral requests for the days that service was desired. Since then, the requests and the service dates didn't always match. Often repeated requests were required. At the last stay, I was promised certain days for service at checking in. I had to request at least 3 times to have the service wanted.
Parking at the underground garage used to be free. Now a total charge of $25 per night is required to park at the hotel, while the web said only $20. The drive loop in front of the hotel now is always packed with trucks that parked there, making navigation to the garage entrance a challenge. Maybe those are vehicles that avoid paying the parking fee but are making it difficult for those who accepted to pay for the convenience.
The breakfast area in the last several years had been served by a server who got everything ready shortly after the start of the breakfast time. I was there often enough that he recognized me and we greeted each other good morning. Now the new server often didn't bring out all the breakfast items 45 minutes after start time. And some routine items were not brought out until requested.
I never tried their hospitality dinner during the weekdays. I don't see the menu posted on the fridge anymore. Maybe that is gone too.
Definitely, I felt the service quality has deteriorated substantially at this establishment.