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    February 14, 2017
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    March 21, 2025
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Corporate's Review Comments
 
Hotel Indigo Madrid Gran Vía is located just steps away from Madrid’s most famous, modern, vibrant, and cosmopolitan street, Gran Vía, known for its shops, theaters, and impressive architecture. We are much more than a hotel; we turn our guests’ stays into unforgettable experiences. The design and decor of our boutique hotel are inspired by the neighborhood’s significant role as a showcase of Spanish avant-garde cinema, television, architecture, and fashion. Enjoy all the hotel’s amenities, such as the 24-hour gym, restaurant, lobby bar, our infinity pool, and terrace, where you can take in stunning views of the city and a beautiful Madrid sunset.
 
Overall
3 out of 5
3 out of 5
great service and location, facilities (lift and gym) needs significant improvement
By sarva from sydney
great location -center of the city close to restaurants and entertainment but a little tired hotel, the lane was like dump with many skips along the land however service was superb and very helpful and attentive/friendly staff. lift and gym needs significant improvement.
Customer avatar
Posted by
onMarch 21, 2025
Hi sarva,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Hotel Indigo Madrid Gran Via and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the heart of the cultural zone, just 22 minutes from Manuel Crescencio Rejón International Airport, Holiday Inn Express® Mérida Centro is the gateway to Mérida adventure! Take a day trip to Celestún, Chichén Itzá, or Uxmal. Stroll the historic center and Paseo Montejo. Explore Yucatán's rich heritage at the Catedral de San Ildefonso and savor local cuisine at the Gastronomic Center at Santa Lucía. Unwind in our colonial-inspired hotel featuring an outdoor pool, fitness center, a terrace with cozy rocking chairs, and stunning city views. Fuel your day with our free breakfast buffet, host meetings in our event spaces, and stay connected with free Wi-Fi. Our blend of comfort and convenience ensures an exceptional stay in Mérida.
 
Overall
3 out of 5
3 out of 5
Mantenimiento y estacionamiento
By Alex from León
Entiendo que sea un inmueble con varios años de funcionamiento, pero la regadera mal, elevadores regular y la ubicación y costo del estacionamiento es bastante mala, habiendo un estacionamiento frente al hotel, hay que caminar 2 cuadras para estacionar o tomar el vehículo.
El personal y limpieza bien, pero, honestamente no vuelvo a hospedarme allí.
Customer avatar
Posted by
onMarch 21, 2025
Buen día Alex,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Merida Centro para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more! New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day. New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
 
Overall
1 out of 5
1 out of 5
Condemn this hotel
By Nicholas2 from Mississippi
I had an over night stay at this hotel while traveling. The air conditioner in the room was not working. The room came with box fans from Walmart. No soap or hot water. The fire alarm went off at 5am. The elevator not working the next morning. I was on the 10 floor. No breakfast. Then the staff was so nonchalant like I know this is not a good stay but offered zero compensation. Gave me the customer service number which offers no refund. The printer had no paper so I asked to get receipt emailed to me. I have not received that yet. I would not recommend this hotel
Customer avatar
Posted by
onMarch 21, 2025
Hi Nicholas2,
Thank you for your recent stay at the Holiday Inn Memphis-Downtown (Beale Street). We appreciate you as one of our IHG® One Rewards Silver Elite members.
We aim to create and deliver a truly relaxing experience for our guests. I'm sorry for the issues you faced during your stay. I’ve passed along your feedback to the hotel management team. I’m confident they’ll review the concern you mentioned and make the needed improvements. In line with this, I also sent you an email.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We know what you need. Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you. Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away. Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away. When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
 
Overall
1 out of 5
1 out of 5
Uncomfortable beds and loud guests noises
By Iveth19b from Maryland
Having comfortable beds is very important for me. Unfortunately, the room I stayed in had creaky beds. The beds either needs to be replaced or fix to remove the squeaky noise. The bathroom bathtub would not drain, I call the front desk to help with the issue but nothing was done. I was unable to shower at the hotel during my stay. This was very inconvenient. My other complaint was loud guests noise right next to my room. A party was happening in the fourth floor that ended at 1 o’clock in the morning.
Customer avatar
Posted by
onMarch 21, 2025
Hi Iveth19b,
Thank you for your recent stay at the Candlewood Suites Richmond - West Broad. We appreciate you as one of our IHG® One Rewards members.
We are committed to ensuring our guests enjoy a comfortable stay with great value. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
 
Overall
2 out of 5
2 out of 5
Could’ve been better
By Jaeejaee from Meridian,Ms
My fiance and I travelled here to see family. When we got to our room and turned on the tv the remote stopped working almost instantly. I went down to ask the male staff for another remote. He looked to be irritated as he was watching Family Feud on the tv. When I asked him for another one he said “All this time y'all been upstairs and you’re just now saying something about the tv”. I told him we had just tired on the tv. My fiance and I went out for dinner that night and when we came back the same male staff began to ask us where we went to and if we enjoyed our time out. When we told him were we went to eat at he proceeded to state how overrated and over hyped the place we went to was. We ended the conversation as we thought it was a bit rude and intrusive. The next morning the breakfast was horrible. The pancake machine was out of service and there wasn’t a variety to choose from. When my fiance and I went to take our showers that morning we found a roach in the bathroom. We quickly checked out afterwards to which I saw i had an additional charge of $25 added what I had originally paid, when I called back I was told it was an accidental charge that would fall off and I would pay the regular rate when I booked. I explained how this was not disclosed to me at the time of check in. We will not be staying here again.
Customer avatar
Posted by
onMarch 21, 2025
Hi Jaeejaee,
Thank you for staying at the Holiday Inn Express & Suites Jackson Downtown - Coliseum. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again. In line with this, I also sent you an email.
We hope to accommodate you again for a chance to provide you with a truly seamless experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites Austin NW - Four Points, which is located just 15 miles from downtown Austin and the University of Texas, and across the street from Concordia University. You'll find the things that are most important to you whether you're here for business or pleasure. Business travelers can rest easy with the knowledge that we are close to 3M, VMware, and LCRA. Our property is beautifully situated overlooking an adjacent nature preserve, and we have many of our upgraded guest rooms and suites with a panoramic view. The Holiday Inn Express and Suites Austin NW - Four Points is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. The Business Center is there for copies, faxing and support. Our location in the Trails at 620 provides outstanding shopping, dining, and entertainment options right outside of our door. No matter what brings you to the Holiday Inn Express and Suites Austin NW - Four Points, your room is your personal retreat. The key word is comfort with luxurious bedding, modern decor and all of the cable, sports and movie channels you need. The Holiday Inn Express and Suites Austin NW - Four Points is a favorite for business and leisure visitors to Austin and we want to become your favorite too.
 
Overall
2 out of 5
2 out of 5
outdated
By ehbad from new york NY
mostly good, but the bed linens had massive holes, both beds the duvet covers had multiple hand sized holes, that were very obviouse. I was really surprised the maid left them on, and didn't change. They even came back to "clean" the room, and they made the beds, with the linens with holes. i'm talking multiple massive holes on the outward facing duvet cover. and when they came in to "clean" they didn't remove any obvious trash.
Customer avatar
Posted by
onMarch 21, 2025
Hi ehbad,
Thank you for staying at the Holiday Inn Express & Suites Austin Northwest - Four Points. We sincerely appreciate you as one of our IHG® One Rewards members.
We aim to be a great place where our guests can rest and recharge. I'm sorry for the issues you faced during your stay. I have shared your comments with the hotel management team. I am confident that appropriate steps are now being taken to address the concerns you raised to prevent future occurrences.
We do hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With easy access to Boston, Providence, and Worcester, Holiday Inn Express Boston-Milford is the perfect choice for travelers. Located off I-495, our hotel is near attractions like Xfinity Center, Wrentham Premium Outlets, the New England Sports Center, Patriots Place and Gillette Stadium, home to the New England Patriots. For a taste of city life, hop on the MBTA train at the Franklin- Foxboro line for a short ride to downtown Boston, where you can explore, the New England Aquarium, Faneuil Hall, and Fenway Park. Business travelers appreciate our proximity to major companies such as Milford Regional Medical Center, Milton Cat, Waters Corporation, Perkin Elmer, Dell EMC, and Hutchinson, all within five miles of the hotel. Enjoy top-notch amenities during your stay, including a well-equipped Fitness Center and an indoor pool. Our spacious rooms feature free Wi-Fi and complimentary breakfast to start your day right.
 
Overall
2 out of 5
2 out of 5
Service was bad
By Greg61 from New York
Service from staff was not good except for the lady that helped me get my receipt after I called back to get it emailed to me.
Customer avatar
Posted by
onMarch 21, 2025
Hi Greg61,
Thank you for your stay at the Holiday Inn Express Boston-Milford. We appreciate you as one of our IHG® One Rewards members.
We strive to consistently deliver exemplary service, and comfort for our guests. I'm sorry for the issues you faced during your stay. I have shared your comments with the hotel management. I'm confident that they'll look into addressing the concerns you raised so they won't occur again.
We hope to see you soon in your travels and we'll do our best to serve you better next time!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Near Texas Medical Center and the iconic NRG Stadium, home of the NFL Texans, Holiday Inn Express & Suites Houston S - Medical Ctr Area offers the perfect blend of comfort and convenience. With our complimentary shuttle service to the Medical Center, exploring Houston is a breeze. Attend Texan games, concerts, and the Houston Livestock Show and Rodeo at NRG Stadium. Dive into culture at the nearby Museum District, enjoy a day at the Houston Zoo and Hermann Park, or embark on an adventure to NASA Johnson Space Center and the lively Kemah Boardwalk. Start your day with our delightful free breakfast buffet, energize in our state-of-the-art Fitness Center, and relax by our inviting outdoor pool. As the day winds down, retreat to our spacious guest rooms designed for ultimate comfort. With perks like free parking and complimentary Wi-Fi, we ensure your Houston stay is not only memorable but also effortlessly convenient.
 
Overall
2 out of 5
2 out of 5
Theft/vandalism
By La2456 from Houston texas
VERY disappointed. Stayed here for the Houston rodeo and thought the location would be great. WRONG, close to TWENTY cars/trucks were broken into within the two days we stayed. Hotel staff are aware this is an issue and chose to not disclose that there are only cameras facing the FRONT of the building/parking lot. Security saw our truck get broken into and wrote a note for the front office, didn’t call the police or file a report. The security is useless. We learned of the other break ins via other guests staying. Not only did we experience theft/vandalization, but upon receiving our room keys, we were given keys of an OCCUPIED room. Barely received an apology, just an excuse that it happens sometimes. DO NOT STAY HERE.
Customer avatar
Posted by
onMarch 21, 2025
Hi La2456,
Thank you for staying at the Holiday Inn Express & Suites Houston South - Medical Center Area. We appreciate you for banking on our hotel for your lodging needs.
We strive to make each of our guests feel comfortable and safe in our hotel. I'm sorry for what happened during your stay. I have shared your comments with the hotel management. I am confident that appropriate steps are now being taken to address the concerns you raised to prevent future occurrences.
Should you wish to discuss your stay further, you can contact our Front Desk or the Manager on Duty directly by phone at 832 371 9300 or via email at fd@hiemedcenter.com.
We sincerely hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With a timeless design and modern facilities, the Holiday Inn Express Porto - Boavista is located in Porto's business center and just a few minutes walk from the city's biggest attractions. It is truly unique and ideal for guests travelling on business and looking to enjoy the serene, easy-to-concentrate environment with all the facilities that a business trip requires. In addition to its location and 91 rooms, the Holiday Inn Express Porto also offers co-working spaces and a restaurant that promises fast but delicious meals.
 
Overall
3 out of 5
3 out of 5
Less than expected from a new hotel
By Lenny from Toronto
This is a new hotel, but I experienced these things that needs improvement:
- I requested a king bed room but realized it was irregular-shaped and even smaller than a queen bed room.
- No spare roll of toilet paper until it ran out and I needed to go to the reception to ask for a new roll.
- One night when I returned to the room after 9 pm, the room was cleaned but all towels were taken without giving me new ones. I needed to go to the reception for new ones.
- There was a bottle of water in the room. I used it and thought it was replaced with a new bottle every day. But when I asked the reception, it was refilled with tap water daily. But how could it be ensured that the bottle was clean by housekeeping?!?!?!
- The front entrance was locked at night and must be opened with hotel card. This was good but my cards never worked every night I stayed there, although I asked for a replacement card every time.
Customer avatar
Posted by
onMarch 21, 2025
Hello Lenny,
Thank you for your stay at the Holiday Inn Express Porto–Boavista. We sincerely appreciate you as one of our IHG® One Rewards Silver Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. We value your insights, as they allow us to continuously improve, and provide exceptional experiences for our guests.
I hope you will consider staying with us again should your future travels bring you back to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
EXPLORE EXHILARATING NEW YORK CITY FROM OUR CHELSEA HOTEL! The newly renovated Holiday Inn Express NYC - Chelsea places you near top attractions and big businesses with maximum ease. Our newly remodeled accommodations feature contemporary design, thoughtful amenities, and flex space to keep you productive. Stay connected with free Wi-Fi, charging stations, streaming TV, and access to an on-site business center. Start each day with a delicious hot breakfast that’s always our courtesy and recharge at the fitness center allowing you to maintain your wellness routine even when you travel. While staying in NYC, take advantage of our prime location. Situated between SoHo and Central Park near Madison Square Garden, Penn Station, Hudson Yards with many major corporations close by. Plus, convenient access to the Empire State Building, High Line Park, Rockefeller Center, Jacob Javits Center, Times Square and Chelsea Market. Stroll along to see the many NYC attractions like world-class museums, the dynamic arts & culture scene, exceptional shopping, and a multitude of dining choices. It’s all yours to explore, right outside our doors.
 
Overall
3 out of 5
3 out of 5
Comfortable bed. Room small but is NYC so to be expected. The walls and doors are thin, you can hear everything in the hallway, everything.
By Whit from NYC
Comfortable bed. Room small but is NYC so to be expected. The walls and doors are thin, you can hear everything in the hallway, everything. Breakfast was insane…like a million people trying to eat all at once. We booked because of the breakfast but ended up not eating because it was too crazy. The picture on the website of the outside of the building is misleading, it’s not that pretty. Elevator was packed at 9am trying to go down, we ended up taking the stairs down. Very friendly staff! Great location in the city, loved being so close to Penn Station.
Customer avatar
Posted by
onMarch 21, 2025
Hello Whit,
Thank you for your stay at the Holiday Inn Express New York City - Chelsea. We truly appreciate you as one of our loyal IHG® One Rewards Diamond Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry for the issues you faced during your stay. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences.
Until your next stop in the area, we hope to welcome you back!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.