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    February 14, 2017
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    March 29, 2025
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Corporate's Review Comments
 
St. Louis Holiday Inn Express® hotel is near the Barnes Jewish Hospital. Enjoy your stay at Holiday Inn Express® St. Louis Central West End. Whether traveling for business or a visit to experience the community, this highly recommended, midtown, St. Louis hotel provides premium guest amenities, excellent service, and convenient access to dining and local attractions. We are confident you will enjoy staying at our smoke-free, historic hotel as it is less than a mile away from the nationally known St. Louis Forest Park. Surrounded by a historic and among 10 best places to live. The neighborhood includes the renowned Barnes Jewish Hospital and Washington University Medical Center. After a short trip, situated nearly just 11 miles from the St. Louis Lambert Airport, relax inside the comforts of our newly renovated hotel rooms, and visit local attractions including St. Louis Zoo, St. Louis Science Center, World Chess Hall of Fame and the St. Louis Gateway Arch monument. Hotel accommodations are well suited to most business travelers as we are located near AT&T, Ab-InBev, St. Louis University, Washington University & the Cortex business district. Grab & Go Breakfast is on us to start your day and stay on track with our 24-hour Fitness Center. Experience a memorable stay in this historic Central West End landmark. Make your reservations today at the Holiday Inn Express® Central West End.
 
Overall
3 out of 5
3 out of 5
Friendly and professional staff, property itself was lacking.
By Cliffy from Southern Illinois
We had a great experience with the staff, very professional and friendly. Room was very clean, bed was comfortable, and the shower was AMAZING! However, the property is under remodel construction, breakfast was very subpar, we were disappointed the room didn't have a microwave, and what's up with only giving two washcloths per room??? Probably won't choose this property again, doesn't meet the normal standards for a Holiday Inn Express.
Customer avatar
Posted by
onMarch 26, 2025
Hi Cliffy,
We appreciate your stay at the Holiday Inn Express Saint Louis - Central West End. Thank you for being an IHG One Rewards Silver Elite member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Hi. We’re EVEN® Hotels. As you’re about to see, we’re not like other hotels. We’re energetic, revitalizing, and we focus on helping you stay balances and on track. We’re designed to help our guests maintain a healthy lifestyle while traveling. Enable wellness in travel, on your terms. EVEN Hotel Suzhou Grand Canal ® is located in Suzhou High-tech Zone, covered by Metro Line 3.&Line 5 to Taihu Lake in Xiangshan,Yangcheng Lake and Suzhou Industry Zone etc . It is only 15 minutes' drive from Suzhou Railway Station. It is connected to Xihuan Elevated Road in the east and Youxin Elevated Road in the south. Geographically, the hotel is adjacent to the Hanshan Temple, Lingering Garden, Canglang Pavilion, Suzhou Garden and other Internet celebrity check-in places such as Huqiu Mountain Scenic Area. The hotel has 207 rooms and 5 meeting rooms. All hotel in-house guests can participate in hotel health courses for free, bringing a new experience of business travel and vacation and leisure for travelers who advocate health. With more than 100 years’ history, InterContinental Hotels Group (IHG) manages franchises, leases, or owns more than 5,600 hotels and 840,000 guest rooms in more than 100 countries, with approximately 1,800 more hotels in its development pipeline. EVEN® Hotels, a new brand from the IHG family with has just made its debut in Greater China, offer a fresh perspective on travel, helping guests to maintain a youthful, boundless energy while they travel.
 
Overall
4 out of 5
4 out of 5
Great
By Little P from Taiwan
It’s good Cost and Price ratio. The breakfast is good.
Customer avatar
Posted by
onMarch 26, 2025
Dear Guest,
Thank you for your trust and review of our hotel! As a lifestyle brand under the InterContinental Hotels Group, our hotel is dedicated to holistic well-being and balance, combining fitness and fashion to cater specifically to business travelers who pursue a healthy and quality life.
A nutritious and balanced diet is an indispensable part of wellness. Our restaurant uses natural ingredients to prepare wholesome and delicious meals for travelers. We carefully select fresh, locally sourced produce and apply unique culinary concepts and cooking techniques to ensure every dish is both flavorful and nourishing.
The Vitality Water Station in the lobby offers healthy, natural, and locally inspired beverages, available 24/7 to replenish your energy. Here, you can unwind from the hustle and bustle of work, relieving stress and embracing a sense of ease and freedom.
We look forward to welcoming you back again!
Chief Health Officer Helen Mao
0points
0of 0voted this comment as helpful.
 
Stay Smart at Our Downtown San Antonio Hotel The Holiday Inn Express San Antonio–Downtown Market Area is centrally located in Downtown San Antonio. We treat you to modern amenities and refreshing all-suite accommodations with easy access to the Riverwalk and the Market Sq. As one of the top San Antonio hotels near the Alamo and the famous River Walk , fun-filled vacations are our specialty. Make a day of it exploring the scenic sights of downtown, or visit popular San Antonio attractions such as the San Antonio Zoo, Six Flags Fiesta Texas, and UNESCO World Heritage San Antonio Missions Sites. Sports fans browsing hotels near the Alamodome and AT&T Center will love us too. Find big fun in San Antonio and big comfort at our San Antonio River Walk hotel. Our spacious suites exude the convenience of home. Take advantage of free Wi-Fi, spacious work desk, Keurig Coffee machine, and a 42" flat screen TV. After a restful night, our free and fresh Express Start® Breakfast Bar kick-starts your morning. Done for the day? Unwind with a relaxing dip in our outdoor pool. Business travelers appreciate our prime location close to Tesoro, Xerox, Washington Mutual, IBC, Toyota, SBC and more. Be sure to utilize the 24-hour business center for any last minute needs. Don't miss our San Antonio hotel deals for an always affordable stay. Experience "suite" satisfaction – Holiday Inn Express San Antonio – Downtown Market .
 
Overall
1 out of 5
1 out of 5
Cleanliness
By Marco from IA
Our room was unclean. The bathroom was nasty with stains on the ceiling. The entire room needs painted and the window shades had holes. The toilet seat was so loose we were afraid to use it. We called the front desk and we were told that they would send someone to look at it. When we returned from lunch, the seat had not been tightened. We asked the front desk for a screwdriver and advised we would tighten it ourselves. They advised they did not have any tool to tighten. I fixed it with my pocket knife. It is a shame that the people working at the desk have more time to sit on a chair behind their desk on their cell phone than they do taking care of paying customers. My brother stayed in a room across the hall and had the same problem. He also fixed his own seat.
We will not be staying at Holiday Inn again. It's sad more time was spent fixing hallways and exterior things that people see upon entering hotel rather than the actual rooms people stay in.
Customer avatar
Posted by
onMarch 26, 2025
Hi Marco,
 
Thank you for your continued loyalty to IHG One Rewards and for choosing to stay at Holiday Inn Express & Suites San Antonio-Downtown Market Area.
 
We are dedicated to providing a positive hotel experience, and I’m sorry to hear the concern. I have shared your feedback with our hotel management and sent you a private message to discuss your experience further.
 
We look forward to making your next stay a great one.
 
Best regards,
 
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With easy access to Boston, Providence, and Worcester, Holiday Inn Express Boston-Milford is the perfect choice for travelers. Located off I-495, our hotel is near attractions like Xfinity Center, Wrentham Premium Outlets, the New England Sports Center, Patriots Place and Gillette Stadium, home to the New England Patriots. For a taste of city life, hop on the MBTA train at the Franklin- Foxboro line for a short ride to downtown Boston, where you can explore, the New England Aquarium, Faneuil Hall, and Fenway Park. Business travelers appreciate our proximity to major companies such as Milford Regional Medical Center, Milton Cat, Waters Corporation, Perkin Elmer, Dell EMC, and Hutchinson, all within five miles of the hotel. Enjoy top-notch amenities during your stay, including a well-equipped Fitness Center and an indoor pool. Our spacious rooms feature free Wi-Fi and complimentary breakfast to start your day right.
 
Overall
1 out of 5
1 out of 5
Not a pleasant experience
By KG77 from NY
Too much money for such old and outdated setup. I
The hotel is being renovated which is great, but the rate should reflect how it may cause inconvenience to the guests
Customer avatar
Posted by
onMarch 26, 2025
Hi KG77,
I appreciate your recent stay and for sharing your feedback at the Holiday Inn Express Boston-Milford. Thank you for being a valued member of IHG One Rewards since 2023.
I understand that you wanted a top-notch stay with us. I'm sorry for what happened. I forwarded your concern to our hotel management to prevent similar issues from reoccurring. I have sent you a private message to help you with your concerns.
Your continuous loyalty to IHG Hotels and Resorts is appreciated. We can’t wait to host you again.
Best regards,
Aly M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the second largest city in New Mexico, the Staybridge Suites® Las Cruces hotel offers all the comforts of home, as well as a convenient location. A top choice for Las Cruces, NM lodging, this hotel provides easy access to top area attractions and businesses, as well as a comfortable, well-equipped suite to call home. The hotel's property in Las Cruces, NM is convenient to many business destinations, including Mountainview Regional and Memorial Medical Centers, White Sands Missile Range and Holloman Air Force Base. Nearby Sonoma Ranch Golf Course is great for outdoor events, however if you prefer an indoor location, the hotel has 1,171 square feet of event space. One of the only all suite hotels in Las Cruces, NM, this hotel is also a wonderful choice for leisure travelers. New Mexico State University is only a 10-minute drive on I-25. Outdoor enthusiasts and history buffs enjoy exploring the surrounding countryside and visiting nearby Old Mesilla. Guests searching for Las Cruces, NM lodging have plenty of great reasons to choose this hotel. An on-site Internet cafe offers a comfortable place to relax and meet friends, and a theater room is available for movies or other events. Enjoy free perks like high-speed, wireless Internet access and guest laundry facilities, and the free breakfast bar is the perfect way to start the day. Begin planning your Las Cruces trip today!
 
Overall
1 out of 5
1 out of 5
fitness center
By smitty from illinois
The temperature in the fitness center was 76 degrees with no way to change it and the night clerk had no key to the box. Neither of the 2 drinking fountains worked nor did either of the 2 TVs. Checking in the clerk had me spin a "bonus" wheel and said I had won 1000 pts. Looking at my account shows 0 pts for that stay. ????? I also asked for a quiet room and was assured it would be, we heard trucks from the interstate all night.
I also have been getting text messages from IHG in the middle of the night---please stop!!
I'm beginning to be fairly disappointed with IHG.

Thank You. Robert Smith
Customer avatar
Posted by
onMarch 26, 2025
Hi Smitty,
We appreciate your Silver Elite membership with IHG One Rewards, and thank you for choosing to stay at our Staybridge Suites Las Cruces.
We offer a simple and engaging place to rest. I am sorry to learn about what happened during your stay. I have shared your comments with our local management, and I'm certain that the necessary actions will be taken to ensure a better service. I also sent you a private message discussing this further.
We are looking forward to your next visit.

Safe travels,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests can expect convenient amenities at this hotel, including a Free Guest Laundry Facility, Arcade Game Room, Meeting Room, Cupboard Market and a 24 hour Fitness Center. The Outdoor Gazebo Grill area is the perfect place to gather with Friends and Family, and the Indoor Pool is the perfect place to cool off after a long day. Experience Historic Cape Girardeau from Hotel's Full Kitchen Suites The newly renovated hotel's location is just off I-55 in Southeastern Missouri, convenient to St. Francis, Mercy and Landmark Hospitals. Convenient to the Regional Airport and Historic Downtown District. Business travelers appreciate such amenities as free high-speed, wireless Internet access and a 24 hour Business Center with printing capabilities. Cape Girardeau location is also exciting for leisure travelers. Nearby Southeast Missouri State University provides year-round opportunities for sporting events and cultural activities. Nature lovers enjoy the area's beautiful Golf Courses, Mississippi riverfront, vistas and numerous parks, including the Trail of Tears State Park. The Cape Girardeau SPORTSPLEX and Shawnee Park Sports Complex is also near this hotel's Cape Girardeau location.
 
Overall
1 out of 5
1 out of 5
Horrible Experience
By TB82 from Mid Missouri
Room had a foul odor. Discovered there was a couple inches of nasty, standing water on the bottom of the dishwasher
Heating/cooling unit was noisy, finally turned it off
Toilet handle had to be held down to flush
Got in shower to find out the shower gel was completely empty
Less than stellar check in experience
Mattress on one of the beds needs replaced
No tissues
Customer avatar
Posted by
onMarch 26, 2025
Hi TB82,
Thank you for staying at our Candlewood Suites Cape Girardeau. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to relax and be comfortable. I am sorry to learn about what happened during your visit. I alerted our hotel management team about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Inspired by brass bands and rich, colorful costuming of locals, at Hotel Indigo New Orleans - French Quarter you will be “part of that number”. Nestled in the Central Business District on the St. Charles streetcar line, we are ideal for business travelers. Our newly renovated, pet-friendly hotel, originally built in 1837, weaves tradition with modernity. Offering 143 artfully designed guestrooms, including nine with balconies overlooking St. Charles and Common, we welcome you to our oasis in downtown New Orleans. Dine at our Cajun restaurant, Common Interest, and enjoy proximity to the city’s most notable venues, like Orpheum Theater, House of Blues, the Fillmore, Caesar’s Superdome, and Smoothie King Center. Your New Orleans adventure starts here!
 
Overall
1 out of 5
1 out of 5
Horrible Experience
By Sandman65 from GA
The room, while tiny, was fine. The bed was comfortable, but I slept horrible due to the pain caused by having no elevators running multiple times.
I am disabled. Normally, I don't ask for any accommodations because I try to live my life like I am not disabled. So, being on a high floor has never been an issue with me. However, when you are on the 10th floor and all 3 elevators are out multiple times during the weekend, that's a whole different story. I have spine damage to where walking up a lot of stairs causes me intense pain, which can last for a very long time. Within the 3 nights that we stayed here, I had to walk up those 10 flights of stairs several times. This caused me to be unable to go out at night and I was never able to experience New Orleans in the evening, which was one of the main reasons that I wanted to go in the first place. Luckily, I wasn't one of the unlucky ones that had to carry their luggage up 10 flights.
When I complained and asked when the elevators were going to be fixed, I was told that it was being worked on and that it was out of their hands. However, on my departure, an employee let me know that they felt horrible because no one had been working on them all weekend and I was being lied to.
This is the worst experience that I have ever had at a hotel and I will never go back. It makes me reconsider using IHG as my hotel chain of choice.
Customer avatar
Posted by
onMarch 26, 2025
Hi Sandman65,
We're truly sorry to hear about the difficulties you experienced during your stay due to the elevator issue. We understand how this situation could have significantly impacted your comfort and mobility, especially considering your health condition. We take your feedback seriously and will address the communication issues you've mentioned. We deeply regret that your experience did not meet your expectations and we appreciate your feedback as it helps us improve our services.
- The Staff at Hotel Indigo New Orleans - French Quarter
0points
0of 0voted this comment as helpful.
 
Inspired by brass bands and rich, colorful costuming of locals, at Hotel Indigo New Orleans - French Quarter you will be “part of that number”. Nestled in the Central Business District on the St. Charles streetcar line, we are ideal for business travelers. Our newly renovated, pet-friendly hotel, originally built in 1837, weaves tradition with modernity. Offering 143 artfully designed guestrooms, including nine with balconies overlooking St. Charles and Common, we welcome you to our oasis in downtown New Orleans. Dine at our Cajun restaurant, Common Interest, and enjoy proximity to the city’s most notable venues, like Orpheum Theater, House of Blues, the Fillmore, Caesar’s Superdome, and Smoothie King Center. Your New Orleans adventure starts here!
 
Overall
5 out of 5
5 out of 5
Great Service Upon Arrival
By Trice from Jackson, MS
Overall experience was great. I just wished all the elevators worked so we wouldn’t have to just wait on one elevator
Customer avatar
Posted by
onMarch 26, 2025
Hi Trice,
We're thrilled to hear you had a great overall experience. Your feedback regarding the elevators is noted and we appreciate your patience. We're always looking for ways to improve and your input is valuable to us. Thank you!
- The Staff at Hotel Indigo New Orleans - French Quarter
0points
0of 0voted this comment as helpful.
 
Comfortable hotel near Puerto Vallarta International Airport In the vicinity of the Marina, the comfortable Holiday Inn Express® Puerto Vallarta hotel offers guests the best experience for business and leisure travel. We are a short distance from the Puerto Vallarta International Airport , close to the International Convention Center and 19 minutes from downtown. We are the closest hotel to the city's industrial zone with a location just steps away from Hospiten Hospital, a renowned medical tourism center. Get to know Puerto Vallarta while enjoying the sun at Los Muertos beach or take a tour; and visit the beaches of Las Caletas and Yelapa or the Marietas Islands.
 
Overall
1 out of 5
1 out of 5
Queja
By ARA11
El único hotel de la cadena que me obligo a pagar toda la estadía desde el check in.
Al realizar una salida anticipada han tardado mas de 2 meses y no han respondido acerca de la devolución, el personal de recepción se mostro indiferente y poco amable en la estadía y durante este lapso de tiempo.
Customer avatar
Posted by
onMarch 26, 2025
Buen día ARA11,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Puerto Vallarta ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities. Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
 
Overall
1 out of 5
1 out of 5
Hotel muy viejo
By Enrique from Tuxpan Veracruz
Las habitaciones del hotel está en pésimo estado.
Es un hotel viejo y carece de una remodelación o renovación.
Las áreas comunes y el elevador estaban muy sucias y asquerosas.
Customer avatar
Posted by
onMarch 26, 2025
Buen día Enrique,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Port Of Miami-Downtown ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.