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    February 14, 2017
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    April 1, 2025
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Corporate's Review Comments
 
Myrtle Beach hotel's guests enjoy the boardwalk lifestyle. Whether you're seeking seaside fun or a convenient workplace, you'll find it at this Myrtle Beach hotel's locale. The Holiday Inn Express® Myrtle Beach - Broadway at the Beach accommodations are just down the street from the sparkling Atlantic, and this pet friendly hotel's proximity to the Myrtle Beach, SC airport means less travel time and more vacation time. One of the premier family hotels in the Myrtle Beach area, this property is across the street from the beloved Broadway at the Beach entertainment complex. Enjoy concerts on the Myrtle Beach Boardwalk or indulge in fresh seafood on Second Avenue Pier. The beach offers something for everyone, including parasailing and deep sea fishing for the more adventurous, and you can see amazing celebrity impersonators at the new Legends in Concert, right next to the hotel. If you're visiting the area for business, you can enjoy free high-speed, Wi-Fi access and a 24-hour Business Center, so if you can't bring yourself to leave the beach during the day, you can easily catch up on work later. The hotel is less than two miles from the Myrtle Beach Convention Center and close to major corporations. After a full day, you can unwind in the relaxing outdoor pool and whirlpool or enjoy an invigorating workout in the Fitness Center. This pet friendly hotel's Myrtle Beach, SC locale offers the best beaches and business, so book now!
 
Overall
3 out of 5
3 out of 5
The shower had hair in tub drain. Towels looked used.
By Babysis from NC
I was not made aware of non smoking policy until check out. I haven’t travelled in a long time and should have been made aware of your policy when I checked in. Other wise I could have went somewhere else. I did not see signs or anything making me aware that your facility was smoke free. No one has contacted me regarding this matter and your company took it upon themselves to take $212 out my account without any notice.
Customer avatar
Posted by
onMarch 27, 2025
Hello Babysis,
Thank you for your stay at the Holiday Inn Express Myrtle Beach-Broadway@The Beach, South Carolina. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Featuring the highest level of contemporary and comfort. The brand New Holiday Inn Express & Suites Bensenville-O’Hare is the newest hotel perfectly situated in the Chicago O’Hare Area, and near Downtown Chicago. The Holiday Inn Express Bensenville O’Hare is located 6.2 miles (15 minutes) from Chicago O’Hare International Airport (ORD). Ideally located near many of the top brand companies including, Nestle, Danaher, Kellogg’s, Videojet, and Caterpillar. The Holiday Inn Express Bensenville O’Hare is conveniently located near the Edge Ice Arena, Donald E. Stephens Convention Center, All State Arena, Midwestern Conference Center and Rosemont Fashion Outlets of Chicago. Guests love taking our free shuttle to O’Hare and catching the train into downtown Chicago as they visit Northwestern University, Wrigley Field, McCormick Place, Navy Pier and the Magnificent Mile Downtown Chicago. When staying at our new hotel, enjoy a free full hot breakfast buffet. Be sure to take a plunge into our indoor pool, or work out in the fully equipped fitness center. All guest rooms feature amenities such as 50-inch HDTV’s, mini fridge, microwave, Keurig coffeemaker, in room safe and spacious work stations.
 
Overall
3 out of 5
3 out of 5
Room Issues
By Rozdp from TX
Our sink leaked and left puddles of water on the countertop and floor. I notified the front desk and was told they didn't have anybody to fix the issue and that they would make a note of it. Nothing else was done.
Customer avatar
Posted by
onMarch 27, 2025
Hello Rozdp,
Thank you for your stay at the Holiday Inn Express & Suites Bensenville - O'Hare, Illinois. I appreciate your IHG One Rewards Gold Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in the heart of the cultural zone, just 22 minutes from Manuel Crescencio Rejón International Airport, Holiday Inn Express® Mérida Centro is the gateway to Mérida adventure! Take a day trip to Celestún, Chichén Itzá, or Uxmal. Stroll the historic center and Paseo Montejo. Explore Yucatán's rich heritage at the Catedral de San Ildefonso and savor local cuisine at the Gastronomic Center at Santa Lucía. Unwind in our colonial-inspired hotel featuring an outdoor pool, fitness center, a terrace with cozy rocking chairs, and stunning city views. Fuel your day with our free breakfast buffet, host meetings in our event spaces, and stay connected with free Wi-Fi. Our blend of comfort and convenience ensures an exceptional stay in Mérida.
 
Overall
2 out of 5
2 out of 5
Mal servicio
By Anonymous from CDMX
Un día de los 4 que estuvimos no dejaron toallas en la habitación, se habló un par de veces a recepción y jamás llegaron, al salir solicitamos que las dejaran en la habitación, lo cual tampoco sucedió y tuve que bajar a recepción a las 12 de la noche por las toallas. El personal no mostró ninguna interés por solucionar el problema o la mínima atención hacia sus clientes. No es por las toallas, si no por la actitud que mostró el personal. Fue una experiencia muy desagradable
Customer avatar
Posted by
onMarch 27, 2025
Buen día,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Gold Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Merida Centro ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the newest addition to Long Island City's skyline - the Holiday Inn Express Long Island City Our 20-story hotel is conveniently located near Midtown Manhattan, offering easy access to the city's iconic attractions. With a subway station just a stone's throw away, you can easily explore all five boroughs. We're also just 4 miles from LaGuardia Airport and 13 miles from JFK International, making us the perfect choice for travelers. Sports fans will love our proximity to Citi Field, where you can catch a baseball game or attend a concert or corporate event. If you're looking for something more cultural, we're just a short distance from MOMA PS1, the Noguchi Museum, and the famous Pepsi sign. Take a stroll through Gantry State Park and enjoy the stunning views of the East River shoreline. Our spacious rooms are designed with your comfort in mind, featuring modern amenities, pillow-top mattresses, ample workspace, and complimentary Wi-Fi. Start your day off right with our delicious free breakfast. Stay fit during your stay with our 24-hour gym, equipped with top-of-the-line cardio equipment and weights. Whether you're traveling for business or leisure, our dedicated staff will ensure that you experience New York City the right way. Book your stay today!
 
Overall
3 out of 5
3 out of 5
Noel’s great service has redeemed this hotel!
By Gigi from New York, NY
I’ve had an ongoing situation with this hotel and, unfortunately, the communication between accounting, general management, and front desk staff has not been what is expected of an IHG hotel -no matter the tier.
However, I called today in my usual follow-ups and was pleasantly surprised to be greeted by a kind and friendly voice owned by Noel at the Front Desk. He communicated to me the updates on my particular situation and even managed to convince me to give this place a try again. I look forward to meeting him in person soon as I am confident he will handle my check in and make sure the stay is hospitable AND that I will enjoy the breakfast.
Customer avatar
Posted by
onMarch 27, 2025
Hello Gigi,
Thank you for your stay at the Holiday Inn Express Long Island City East - New York, New York. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay at the Holiday Inn Express & Suites® Clovis-Fresno Area. All new things to love at the Holiday Inn Express & Suites®, Clovis-Fresno. If you're looking for great Clovis hotels near the Fresno area, look no further than our hotel. We're conveniently situated off Highways 168 and 41 near numerous points of interest. We are pleased to announce that all of our rooms have refrigerators. Lodging at our hotel means you'll be 1.5 miles to Save Mart Center, 7.5 miles to Wild Water Adventures and 2.2 miles to Old Town Clovis. You can enjoy close proximity to local businesses & quality amenities. Lodging at our hotel places you near Fresno State University and Fresno City College. Our Business Center and boardroom allow you to plan the perfect small-scale meeting. Whether you're a business traveler or on a leisurely vacation, our hotel in Clovis can satisfy your needs. Take advantage of our Fitness Center, outdoor pool and whirlpool. You can also enjoy our signature cinnamon rolls and delicious Smart Roast coffee at the Express Start hot breakfast bar every morning. Reserve your room at our Holiday Inn Express & Suites® Clovis-Fresno Area hotel today!
 
Overall
3 out of 5
3 out of 5
Para ser IHG, mala experiencia
By Maria
En esta ocasión, la experiencia no fue buena. El baño de mi habitación fue una situación poco cómoda y desagradable, desconozco el motivo, pero todo el tiempo estuvo oliendo a cigarro no propiamente a humo sino a cenizas mojadas como a cenicero, un olor que a pesar de que no estuvimos más de 8 horas en total en la habitación, nunca desapareció. Por temor a que me cobraran una penalización, avisé inmediatamente en front y me dijeron que dejarían un comentario, que me despreocupara. Se que IHG tienen áreas muy específicas para fumar. Hablando del baño otra vez, el pivote que controla si sale agua para la regadera o para la bañera, no servia, teníamos que hacer equilibrio para que saliera por la regadera de otro modo, no se quedaba fijo siendo imposible bañarse de lo flojo que estaba el pivote. Desde que llegué, en el lavamanos encontré un animal que pensé que era cucaracha y bajé a enseñar video en front, me dijeron que era animalito del agua y era “normal”. Por el mismo tema del olor desagradable, quise prender el extractor y nunca funcionó, bajé otra vez a front y me dijeron que en ese hotel no se usaban (increíble, lo sé). Bajé muchas veces a front porque, el teléfono de mi habitación nunca funcionó, no podía comunicarme si no bajaba personalmente a front desde el piso 3, también lo reporté. No quiero perjudicar a nadie, solo quiero que sigan siendo mi top of mind cada vez que viajo y seguirlos eligiendo. Después pensé que hubiese hablado con el manager en turno, porque fueron DEMASIADAS cosas, pero el personal me dijo que lo arreglarían (nunca sucedió) y ya cuando llegamos, estábamos exhaustos del viaje como para hablar con alguien de su staff.
Customer avatar
Posted by
onMarch 27, 2025
Buen día Maria,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Clovis-Fresno Area para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Wake up refreshed and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Set on scenic Lady Bird Lake, less than a mile from the Austin Convention Center and a quarter mile from the world-renowned Rainey Street Entertainment District, our hotel's premier location is ideal for both business and leisure guests. Here at the smoke-free Holiday Inn Austin-Town Lake, our top priority is to make your stay in Austin unforgettable. Guests rave about our stunning views of Lady Bird Lake, also known as Town Lake, and downtown Austin. Our hotel's business travelers love staying just minutes from corporate areas such as Oracle, Intel, the State Capitol and the Austin Convention Center. For those looking to blend business with pleasure, opt outdoors by fishing, hiking or biking along the lake, or visit Zilker Metropolitan Park, tour the State Capitol and browse the Lyndon Johnson Presidential Library. There's something for everyone here in Austin. We're proud to offer thoughtful amenities such as complimentary high-speed Wi-Fi access, complimentary garage parking, a Fitness Center, Business Center, and spacious meeting rooms for up to 200 guests. Take a dive into our outdoor rooftop pool and soak up our stunning lake views. The Boathouse Grill serves breakfast and dinner with a diverse menu that offers something for every palate. No matter the reason for your visit to Austin, make the most of your trip at the Holiday Inn.
 
Overall
1 out of 5
1 out of 5
Avoid this hotel
By Jtravel
Excellent location, but super noisy bc close to highway and not charging for parking is the only pros of this hotel. My room is very dated, next to elevator so I can hear the sounds of every movement outside, I can endure that but what I can't stand is the super loud AC and low water pressure and almost no hot water in the shower. If this is type of room they give to platinum elite member, I can't imagine for other choices. Avoid this place, you can get so much more.
Customer avatar
Posted by
onMarch 27, 2025
Hi Jtravel,
Thank you for staying and sharing your experience at our Holiday Inn Austin-Town Lake. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Atlanta Tucker is nestled in the Northeastern Atlanta area where you will discover the beautiful tranquility of Tucker Georgia after visiting the exciting attractions in downtown Atlanta and the surrounding area, including Stone Mountain. Our hotel is located 5 minutes to the new Electric Owl Studios and minutes away from the brand new Assembly Studios Atlanta. Midtown Atlanta is filled with shops, restaurants, and so much more. Don’t forget to venture to the Georgia Aquarium known as one of the world’s largest aquariums. If you are a sports enthusiast, our hotel is minutes from Truist Park, home of the Atlanta Braves and is a short drive to the Atlanta Falcons Mercedes Benz Stadium and the Atlanta Hawks State Farm Arena. After touring the World of Coca Cola, you can relax by swimming in our outdoor pool or take advantage of our 24 hour fitness room. Guests staying at the Holiday Inn Express and Suites Tucker can enjoy our hotel's complimentary Hot Express Start Breakfast Bar each morning, as well as free high speed wireless Internet access. We want you to make the most of your stay with us. Whether your visit is for business or pleasure, we are dedicated to providing the high quality service you have come to expect.
 
Overall
1 out of 5
1 out of 5
Worst IHG I've stayed
By Michael1 from Huntsville, AL
The A/C did not work and they didn't nothing to make it better, not even a maintenance guy came to check it, the room was like a sauna all night long
Customer avatar
Posted by
onMarch 27, 2025
Hi Michael1,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Atlanta - Tucker Northlake. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to a hotel that is located on US-119/Southridge, between two shopping plazas, near numerous fine eateries and has the best location in Charleston, West Virginia. The Holiday Inn Express® & Suites Charleston - Southridge makes travel simpler thanks to the hotel's address near downtown, Yeager Airport (CRW) and Charleston, WV businesses and attractions. Corporate guests work efficiently with reliable free high-speed, wired and wireless Internet access and a 24-hour business center. Also, the hotel's location near Hwy-119 and Yeager Airport makes travel into Charleston, WV easier. Major businesses, such as Dow Chemical Company and American Electric Power and the Gestamp Plant are close to the hotel. If you're a government employee, enjoy our fantastic location, just minutes away from the federal building. If you're vacationing in West Virginia, you can discover incredible attractions near the hotel's property. While in South Charleston, WV, go for the jackpot at the Mardis Gras Casino, or visit the gold dome at the State Capitol, only minutes away from the hotel. After a busy day, you can energize and entertain yourself in the 24-hour fitness center that features a 65-inch HDTV. Best of all, this hotel offers warm touches of home, such as fresh-baked cookies every evening. Call now to book your wonderful stay in this charming town.
 
Overall
2 out of 5
2 out of 5
Issues with this hotel
By Betsy from Pennsylvania,
I had to kill small ants in my room. The bathroom was obviously not cleaned properly there was a penny under the sink. TV didn't work properly. Leaking ceiling in breakfast room. Dust in bedroom. Bedspread not clean
Customer avatar
Posted by
onMarch 27, 2025
Hi Betsy,
Thank you for staying and choosing our Holiday Inn Express & Suites Charleston-Southridge for business travel needs. We appreciate you being a Silver Elite member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Kent Hotel's Ideal for Golden Flashes Fans The city of Kent is home to Kent State University. Whether you're here on a business trip or vacation, you'll be warmly welcomed at the Holiday Inn Express® & Suites Kent. The hotel's convenient location off I-76 is sure to meet your needs. Business travelers look to this hotel for the free Wi-Fi access, well-appointed executive rooms and a 24-hour Business Center. We also offer easy access to such companies as Hess Print Solutions, Summit Racing, Goodyear Tire & Rubber and Schneller Inc. With this hotel's location near Kent State University, you can easily see the Golden Flashes play or visit campus sights like the Kent State University Fashion Museum and May 4th Memorial. Beyond the university, the area is full of other attractions. The Aurora Premium Outlets offer discounts and popular stores, including Polo Ralph Lauren and Nike. We're also just a short drive from the Pro Football Hall of Fame. For a carefree stay in Kent, Ohio, choose our hotel's rooms and suites, complete with free Wi-Fi access. After working out in the state-of-the-art Fitness Center, you can enjoy a refreshing swim in the indoor pool. The free, hot Express Start Breakfast Bar is a guest favorite every day. Make your reservations today, and "Stay Smart" in Kent, Ohio with us!
 
Overall
3 out of 5
3 out of 5
The Chain is always my preference to stay.
By Steve from Michigan
Everything was good except the pool was out of order, which is a big reason we picked this place to stay.
Customer avatar
Posted by
onMarch 27, 2025
Hi Steve,
Thank you for staying and choosing our Holiday Inn Express & Suites Kent - University Area during your son's school event. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be!
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn® Toronto International Airport (YYZ) welcomes you to our airport hotel conveniently located minutes from Toronto's Pearson International Airport, one of the closest Hotels, but not on the flight path. Easy access to Highway 401, 427 and 407 will put guests just minutes away from Toronto attractions. You’ll love our 24-hour airport shuttle service and accessible location. We’re close to the Toronto Congress Centre and Toronto International Centre. Our flexible 20,000 sq ft of meeting facilities are the best among Toronto airport hotels. Combined with award-winning catering, we are ideal for any event. Nearby attractions like the Woodbine Entertainment Centre and Wet N Wild Water Park offer family fun. The Hotel includes 451 guest rooms and suites to complement the over sized lobby, public areas and flexible conference space. Our inviting restaurant, Bistro YYZ & Patio will tempt your pallet for breakfast, lunch or dinner offering an array of beer and wines and Chef's nightly specials.
 
Overall
3 out of 5
3 out of 5
Comfortable Stay but back room issues
By Dave from Woodstock, Ontario
The stay was comfortable and the no issue with the room.
Issues with back room. When booking we noted that we just checked out and wished to stay again after return flight in 5 weeks and with same package that had breakfast. Booked at 25% higher rate and no breakfast.
Also, be careful as to address. Airport shuttle to us to wrong Holiday Inn…2.5 km further. Though we noted to the hotel’s pick up driver we staying at the one closest to the airport on Dixon. He didn’t note that there we two Dixon Rd locations and he took us to the further one. Our error in not having the exact street address. We called Uber to get to the right hotel.
Customer avatar
Posted by
onMarch 27, 2025
Hi Dave,
Thank you for staying and sharing your experience at our Holiday Inn Toronto International Airport. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.