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    February 14, 2017
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    April 1, 2025
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Corporate's Review Comments
 
The Holiday Inn Chantilly - Dulles Expo (Arpt) is conveniently located just 6 miles from Washington Dulles International Airport, and only 24 miles from downtown Washington, DC. Here you'll find a thriving business community and friendly faces. The Westfield's business complex, which is just 1 mile away, is home to the National Reconnaissance Office. Staying at our hotel in Chantilly also puts you near companies like HP, Engility, CH2M Hill, General Dynamics, Leidos, TASC, Aerospace, Lockheed Martin, Boeing, and Northrop Grumman. We're sure you'll value our 24-hour business center and six well-equipped meeting rooms that comprise over 2,500 square feet of event space. If leisure brings you here, you'll love all the shopping and great restaurants Chantilly has to offer, including Wal-Mart, located on site of the hotel. You can walk to the Dulles Expo Center to attend a flea market, trade show, clothing sale, or other consumer show. Because our hotel is so near to D.C., museums and national monuments are a short drive away. Closer still is the Udvar-Hazy Center of the National Air and Space Museum, located just two miles away. The Holiday Inn Chantilly is 100% smoke free. Our hotel's friendly staff, great amenities and excellent location make it a great place to stay. Make reservations today, and enjoy the large outdoor pool, 24-hour fitness center and on-site restaurant, Bob O's, at our hotel near D.C.
 
Overall
1 out of 5
1 out of 5
Room Heater
By Mikey
Each time I stay at this hotel, I encounter issues with the heating system in several of the rooms, requiring a room change. During my most recent stay last week, I was moved three times in one night due to the lack of hot water and heat in each room. Eventually, I decided to make do with extra comforters to get through the night.
Customer avatar
Posted by
onMarch 31, 2025
Hi Mikey,
Thank you for staying at our Holiday Inn Chantilly Dulles Expo Airport and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We aim to provide comfortable accommodations for all our guests, and I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
 
Overall
1 out of 5
1 out of 5
Never stay again
By Kelly83 from Lafayette la
They over charge me on my current stay and refuse to give me my deposit back from my last stay. When you talk to someone at the hotel they give you the run around and tell you lies if you further questions them. I don’t suggest you stay there .
Customer avatar
Posted by
onMarch 31, 2025
Hi Kelly83,
Thank you for choosing our Crowne Plaza Hotels & Resorts New Orleans French Quarter Astor and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Visit our newly renovated hotel! Relax at the Holiday Inn Express & Suites-East and start your day with our new fresh, hot breakfast which includes fresh bacon and eggs, pancakes and delicious cinnamon rolls. Choose from our king or double queen standard rooms or spacious suites. Each equipped with microwave, refrigerator, & LCD HD TV. Enjoy our brand new fitness center or our seasonal outdoor pool. Also, for your convenience, we have a business center, and spacious meeting facilities. We have easy access to I-40/Business 85, and are located just three mi. from UNCG, NC A&T State University, Bennett College, Greensboro College and the historic downtown area. Other area attractions include Greensboro Coliseum, home of the ACC Basketball Tournament, Gateway University Research Park, Newbridge Bank Park, home of the Greensboro Grasshoppers baseball, Barber Park, Koury Convention Ctr., Four Seasons Mall, WET N WILD Water Park, NC Zoo at Asheboro, Richard Petty Museum & Victory Junction Gang Camp and Richard Childress Vineyards & Racing. The hotel is in close proximity to transportation centers such as Amtrak and Greyhound Stations. Nearby companies include UPS, Lorillard, VF Corporation, KMART Distribution Ctr., ZINK Imaging, & Replacements. Also, convenient to International Home Furnishings Market & Piedmont International Airport. Book your reservation now to take advantage of our great hotel deals, & packages!
 
Overall
3 out of 5
3 out of 5
Dirty rooms, toilets have electric pumps that don't work well, breakfast is good
By Jackie27 from New York, NY
Plaster is falling off the bathroom ceiling in room 218. Entry floor in the room was gross and sticky - we had to remop it ourselves with a wet hand towel. Sheets were stained as well, so we took the sofabed sheet out of the wardrobe and put that on top of the cover sheet so we would have a clean one to sleep on. Not sure how this room passed a housekeeping inspection before it was rented out.
Rooms are otherwise appointed well, and the breakfast was good.
Customer avatar
Posted by
onMarch 31, 2025
Hi Jackie27,
Thank you for staying at our Holiday Inn Express & Suites Greensboro-East. We appreciate you for being one of our IHG® One Rewards Platinum Elite members.
Our hotel aims to showcase clean, comfortable rooms with dependable service. I understand your expectations, and I am sorry to learn about what happened during your visit. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Express and Suites! Centrally located near the Junction of Highways 12, 23 and 71. Enjoy our High Speed Wireless Internet service, fitness center, business center, and our Hot Breakfast each morning. Our smoke free hotel is also ideal for our Leisure guests who appreciate easy access to attractions including the Willmar Conference Center located across our parking lot, several nearby Golf Courses, as well as many natural lakes in most any direction you travel from the hotel. We even have a snowmobile trail groomed to the property for easy trail access. Enjoy all of our great amenities and finish the day off in our swimming pool or relax in our hot tub. Step out our back door and walk next door to our Green Mill Restaurant and Bar.
 
Overall
3 out of 5
3 out of 5
Shabby Rooms and Halls
By Big Spender from Minneapolis MN
this is the most expensive hotel in a small community in Willmar, MN, but the value lags behind the fee. The beds didn't look made, the lighting was poor, no tissue in the lavatory, unsitely shower faucet-need a quick soak to remove deposits, yellowed plastic switch plates grab bar in tub is at wrong end of tub, beds looked like they were no well made-its up to the hospitality staff to ensure room are crisp and clean, bathroom in under lit for applying cosmetics. thx tbb
Customer avatar
Posted by
onMarch 31, 2025
Hi Big Spender,
Thank you for choosing to stay at our Holiday Inn Express & Suites Willmar, and I appreciate you being one of our valued IHG One Rewards members.
We offer a simple and engaging place to rest. I am sorry about what happened during your stay. Your feedback is valuable to us. I have shared your comments with our local management, and I'm certain that the necessary actions will be taken to ensure a better service.
We hope to see you again on your future travels.
All the best,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Appreciate Hays, KS Hotel's Convenient Location Conveniently situated less than one mile from I-70, the Holiday Inn Express® Hays, Kansas means you're just minutes from the area's top shopping, restaurants and entertainment. Centrally located along I-70 in Kansas, with Denver to the west and Kansas City to the east, this charming, unassuming town has a lot to offer the hotel's guests. While in Hays, Kansas, be sure to stop by Fort Hays State University, where you can cheer the Tigers to victory, or visit the Sternberg Museum of Natural History. You'll find outdoor adventure at Hays Aquatic Park or Frontier Park, and history buffs are sure to enjoy visiting Ellis County Historical Society Museum or Walter P. Chrysler's childhood home. If you're here on business in Hays, the hotel's professional amenities are designed to accommodate your needs. Enjoy free high-speed, wireless Internet access throughout the property as well as the 24-hour Business Center. You can even host gatherings with your clients and colleagues in a well-equipped meeting room. Additionally, Eagle Communication, Next-Tech, Adronics Elrob, High Plains Mental Health, Link, Midwest Energy, Sunflower Electric and Wheelchairs of Kansas are all located nearby. You can "Stay Smart" in Hays, Kansas. The hotel features a sparkling indoor pool and an on-site Fitness Center. Plus, enjoy the free, hot Express Start Breakfast Bar daily. Call to reserve a room today!
 
Overall
1 out of 5
1 out of 5
Make sure the elevator works
By Jack from Garden city ks
The elevator didn't work the hotel was at capacity put me by the stairs on the 3rd floor. It was not pleasant
Customer avatar
Posted by
onMarch 31, 2025
Hi Jack,
Thank you for staying at Holiday Inn Express and Suites Hays and sharing your experience. We appreciate you as a valued IHG One Rewards member.
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I have brought these concerns to the attention of our local management, and I am confident that the necessary actions will be taken to improve our service. I have also sent you a private message to discuss this matter further.
We look forward to welcoming you back soon.
Stay safe,
Jessica R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Marysville Hotel is perfectly placed at the junction of US-33 and US-36, only minutes from Union County Airport (OH4) and within 40 minutes of Port Columbus International Airport (CMH). No matter where you are headed, the hotel is ready to make your trip extraordinary. Our business travelers love our 24 hour Business Center and they know that our High Speed Internet means they are only a click away from anyone, anywhere, at any time. The Holiday Inn Express and Suites Marysville Hotel is only minutes away from Honda America, Scotts/MiracleGro and Nestle. Our leisure travelers can expect the unrivalled comfort of plush triple sheeted bedding, High Definition TV and an indoor pool. The hotel is a short drive to attractions such as the Columbus Zoo, Ohio State University, a variety of museums and many historic Covered Bridges. Whether you are traveling for business or leisure, the professional staff of the Holiday Inn Express and Suites Marysville Hotel will ensure that your stay is one of a kind. Relax, unwind, and enjoy our newly renovated guest rooms and public spaces. Welcome to the Holiday Inn Express and Suites Marysville Hotel!
 
Overall
1 out of 5
1 out of 5
Charged for multiple nights I did not stay
By No Help
I was charged for 2 nights do to "no show" yet I was staying at the hotel! Can not get any response after multiple attempts.
We were traveling in and kept extending our stay, I had 4 reservations made months in advance for a family wedding. I took proactive steps to ensure there would be no confusion with these multiple reservations. Several weeks prior to our arrival, I contacted the hotel directly to confirm that the reservations would be consolidated, and I received assurance from the staff that they would manage the situation. I followed up on the day of my check-in, reviewing all the confirmation numbers with the receptionist to further ensure there would be no issues.
Despite these efforts, when I checked out, the receptionist informed me that I would be charged for two nights due to my failure to cancel the reservation in time. This was particularly perplexing as I was standing in front of her, and I had already taken steps to confirm everything. I explained that I had made multiple calls and had been assured the matter would be handled, but the receptionist insisted I had not given enough notice.
I have since been trying to resolve this error, but I have encountered repeated difficulties in contacting the appropriate individuals.
Customer avatar
Posted by
onMarch 31, 2025
Hi Valued Guest,
Thank you for being one of our loyal members of IHG One Rewards since 2018 and for staying at the Holiday Inn Express Marysville.
Holiday Inn Express offers everything guests need and provides more where it matters most. I have shared your feedback with our hotel management team, and I'm confident they will give the resolution within 48 hours. I have sent you a private message to discuss this further.
Your continuous loyalty to IHG Hotels and Resorts is appreciated. I hope you stay with us again.
Best regards,
Aly M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated near the Louisville International Airport, our newly renovated hotel offers close proximity to top local businesses and attractions, including the iconic Churchill Downs. Enjoy complimentary airport shuttle service and convenient access just off the interstate. Take advantage of our fully equipped business center and host successful events in our versatile meeting room. Explore nearby attractions such as the Louisville Zoo, Muhammad Ali Center, and Kentucky Kingdom. After a day of meetings or sightseeing, relax in our indoor pool or maintain your fitness routine in our modern Fitness Center. With so many local highlights, you'll never run out of things to do. Dine at our on-site Bar Inn Grill, where delicious cuisine meets a casual, sports-friendly atmosphere with a bar and plenty of flat-screen TVs to entertain you. Our amenities, including complimentary Wi-Fi and plush bedding, ensure a comfortable and enjoyable stay.
 
Overall
1 out of 5
1 out of 5
Amenities below par
By dani.bek from Lou, Ky
During the colder months, I try to book a room with a pool for my kids. I selected this property because of the pool. I was distraught when after supper and evening activities, the children and I went to the pool only to see the hours were 10AM-10PM. Closing at that time isn’t awful but opening that late in the day is WILD. Especially when checkout is at 11.
After entertaining my 2 children in the room, all morning we grabbed a quick breakfast (very good, nice staff as well) only to find out the pool was infact temporarily CLOSED. I feel robbed. I am a local. I didn’t need a place to stay for the night. I did this to create a fun memory for my kids. Instead we left very disappointed. Telling your children that you are doing something for them then not doing it is just a bad feeling. I feel that my money would have been much better spent elsewhere.
Customer avatar
Posted by
onMarch 31, 2025
Hi dani.bek,
We appreciate that you and your family chose to stay at the Holiday Inn Louisville Airport South, and thank you for being one of our IHG One Rewards members.
While we are committed to providing an enjoyable stay, I am sorry to learn about the situation. Your feedback means a lot to us, and I've shared it with our hotel management to address this promptly. Also, I have sent you an email to discuss your experience further.
We look forward to welcoming you again soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
 
Overall
1 out of 5
1 out of 5
Overpriced with water damage
By Disappointed from Columbus Oh
We booked on night at a hefty price. Got to room to discover there was significant water damage to ceiling that was causing the paint to bubble and peel away. No other rooms available as the hotel was full. Also charged for parking. We arrived downstairs at 8:00 for breakfast only to discover there was no food available- pancake machine broken too. Staff would bring out one item of food at a time - for it only to be quickly gone because of the amount of guests waiting to eat. The location of the hotel was close in proximity for the event we needed it for. But the neighborhood was not that great.
Customer avatar
Posted by
onMarch 31, 2025
Hello Valued Guest,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Holiday Inn Express Columbus - Ohio Expo Center.
We promise to provide quality essentials delivered with purposeful service. I am sorry to learn about what happened. I made sure to share your concern with our hotel management, and I am positive that they will look into this for future improvements. I sent you an email to discuss this further.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended Stay Hotel in Stafford, VA Near Marine Corps Base Quantico, FBI & DEA Training Academy. Conveniently off I 95 at exit 143 A, the Staybridge Suites Hotel Stafford Quantico is ideal for those on government per diem, project teams, training, relocation, and temporary housing seeking to stay near Quantico, VA and between Washington, DC & Richmond. Convenient to many government offices including the FBI and DEA Training Academy, Marine Corps Base Quantico, Mitre, UMUC Quantico, US Army Criminal Investigation Command, Camp Barrett, General Dynamics, and Mantech. Explore history at the National Museum of the Marine Corps, Stafford Civil War Park and George Washington's childhood home at Ferry Farm. Recreation can be found at Locust Shade Park with batting cages, miniature golf, canoeing, and fishing, at Crow’s Nest Natural Area Preserve, Augustine Golf Club or the Jeff Rouse Swim and Sport Center. Enjoy a tasting tour at Potomac Point Winery, Hartwood Winery, Morais Vineyards, Adventure Brewing, Barley Naked, or Wild Run Brewing. Shop at Potomac Mills Outlet Mall or visit local one of a kind boutiques in Historic Downtown Fredericksburg!
 
Overall
1 out of 5
1 out of 5
Unhappy and treated badly
By Aheavener33 from Stafford, VA
Dear Jay Caiafa,
I wish I was typing this message with positive words and reviews but the truth is I was treated very poorly by the general manager along with one of your employees that is also living in the hotel disrespecting me. The general manager kicked me and my family out with less then an hour notice and refused to speak with me, I waited for over an hour.
I filed a case with IHG Rewards, somehow there was a miscommunication because what the general manager said the report read was very twisted and mixed up, when she spoke to me on the phone, she was very aggressive and unprofessional. She even threatened a person I know whom works there, job !!
I was doing laundry and had my clothes taken out of the dryer and pushed to the side by the employee living there. She put an out of order sign on a dryer so she didn’t have to wait !! All against company policy.
There is a gentleman whom passes out drunk in the parking lot every night !! I had to get out of my vehicle to wake him up so I could pull in !! I was terrified and was told by front desk that nothing could be done.
Front desk is all newq we!! Couldn’t give me any numbers to call so I could discuss what the general manager did and how she treated me.
In my opinion, there is a lot of shady things being done and being covered up.
You can call me if you would have any questions. My name is Ashley and my number is 5403695340.
Something needs done !!!
Customer avatar
Posted by
onMarch 31, 2025
Hi Aheavener33,
We appreciate you as one of our valued IHG One Rewards members and thank you for staying at the Staybridge Suites Quantico-Stafford.
We love our guests to feel at ease. I am sorry for what happened. I’ve shared your feedback with our hotel management and emailed you to discuss this further. I hope you can read it when you have the time.
Your business with IHG Hotels and Resorts is appreciated.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay in One of the Best Hotels Midlothian, VA Offers. The Holiday Inn Express Brandermill is excited to be the closest hotel to the River City Sportsplex in Midlothian, and Uptown Alley bowling and entertainment complex. We are conveniently close to the Greater Richmond Athletic Partnership’s new Collegiate School Aquatics Center swimming pool. Our hotel is 100% smoke-free for the comfort of our guests. All guest rooms feature refrigerators, microwaves and 37-inch flat screen TVs with HBO. Suites with whirlpool tubs, handicapped-accessible rooms and connecting rooms are also available. Be sure to ask about competitive corporate discounts rates. Our hotel is FEMA-approved for government travelers. Situated off Rte 288, in a charming suburb of Richmond, Virginia, our Holiday Inn Express® Richmond-Brandermill-Hull Street is near Alstom Power, and Bon Secours St. Francis Medical Center. Our facilities include a 24-hour business center and spacious meeting room. There is plenty to do from hiking at Pocahontas State Park, to watching a new movie at Commonwealth 20 Theatre. Close to popular wedding venues such as the Sunday Park / The Boathouse, Celebrations at the Reservoir, Amber Grove, and Fairview Farms . “Stay Smart" with a complimentary, hot breakfast bar and free high-speed Internet access. Our outstanding service, practical amenities and affordable prices will make you feel at home.
 
Overall
1 out of 5
1 out of 5
Horrendous time, but staff was not to blame.
By jemakmccm1 from Fredericksburg, VA
Consider alerting customers that the entire hotel is under renovation BEFORE the day of their reservation. Absolutely horrendous experience. Parking lot was beyond full, to where we had to park elsewhere. Bathroom was dirty.
Customer avatar
Posted by
onMarch 31, 2025
Hi jemakmccm1,
Thank you for staying at the Holiday Inn Express & Suites Richmond-Brandermill-Hull Street for a special occasion. We appreciate you as a valued IHG One Rewards member.
We are committed to fulfilling all our guests' needs and ensuring your visit is seamless. I am sorry your stay was not as expected. I have shared your feedback with our hotel management and sent you a separate email to discuss this further.
It was a pleasure to host your stay.
Stay safe,
Jessica R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.