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    February 14, 2017
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    April 4, 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Hotel Macon North The Holiday Inn Macon North, Macon, GA's finest hotel is the ideal place for business and leisure guests visiting this historic Southern city. Guests will enjoy our hotel's convenient location just off Exit 169 of I-75 and its proximity to businesses and attractions in Macon. Lodging at our smoke free Macon, GA hotel means families can easily visit the many attractions nearby. The Georgia Sports Hall of Fame, the Hay House "Palace of the South" and the Ocmulgee National Monument are all less than 10 miles away. Travelers appreciate the convenient location of our Macon accommodations. We offer easy access to the Macon Regional Airport, Downtown Macon, Mercer University, Macon State College, Wesleyan College, Central Georgia Tech, and University of Phoenix. There's also a 24-hour Business Center and free high-speed and wireless Internet access for any business needs. Our Macon lodging offers comfortable rooms and upscale amenities. The expanded, Fitness Center has a 40-inch LCD TV to keep workouts fun. The kids will love the heated, indoor saltwater pool, and you can enjoy a cocktail or casual dining at Kem's, our full-service restaurant which offers dinner. Book your reservations today at the Holiday Inn Macon North.
 
Overall
1 out of 5
1 out of 5
Nope.
By Unhappy from Michigan
The pool was not advertised as closed. This was the only reason we traveled to this destination because it had an indoor pool. That was an unhappy point. We chose to dine in the bar area and they couldn’t fulfill the first request for mushrooms on my husbands burger. Then they couldn’t fulfill the request for the replacement because they didn’t have pepper jack cheese. Then, the replacement for that order was blacked chicken Alfredo and there was no blackening season, and it wasn’t hot. My fries were cold. The bar did not have grenadine so he could not make me a Cherry Coke. I was sad. The server was trying so hard and very apologetic. He was the best part of the stay. The King Suite was clean and roomy and having two bathrooms was nice. I was happy to see the large tub and it nearly made up for not having a pool, but the jets do not work. So I was sad again. Redeeming quality, there was plenty of hot water and I was able to have a fully hot bath all the way to the top. At this point, I read the reviews on the hotel. That’s when I read about the train. Thankfully, we have a rainstorm playlist so we drowned it out with that all night. I took a shower in the morning and was standing in the bathroom at 10:05 AM and I heard the door open and someone walk in. Apparently the maid just walks in the rooms to check if people are still there, without knocking, without announcing, and before check out. She did it to all the rooms on the floor. I was happy that I was dressed and was happy that my husband that was laying on the bed, in full view of the door she walked through, was dressed. Over all, if I had never stayed at a hotel before and this was my first experience, I would probably never stay in another one again.
Customer avatar
Posted by
onApril 3, 2025
Hi Valued Guest,
We are always happy to host one of our valued IHG One Rewards members. Thank you for staying at the Holiday Inn Macon North.
We want to leave our guests with smiles when staying with us. I am sorry to learn about your experience. I’ve shared your feedback with our hotel management and also sent you an email to discuss the situation further. I hope you can read it when you have the chance.
Thank you for bringing this to our attention, and we appreciate your understanding and continued support.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Dallas - Fort Worth Airport Hotel Offers Ideal Location Welcome to the Holiday Inn Dallas - Fort Worth Airport South . The hotel is located in the heart of the metroplex at Hwy 360 and Trinity Boulevard, just south of Hwy 183. This makes us central to Dallas, Ft. Worth, Grapevine, and Arlington. The hotel is less than one mile from the Centreport Train Station, where you can catch the Trinity Railway Express to either downtown Ft. Worth or Dallas. Nearby attractions include the Arlington Entertainment District featuring Six Flags Over Texas, Hurricane Harbor, Globe Life Park (Home of the Texas Rangers) and AT&T Stadium (Home of the Dallas Cowboys). Also Paragon Outlets of Grand Prairie, Grapevine Mills Mall, Lone Star Park, Ripley's Believe It or Not . Situated in Centreport business park, we are near many major companies such as American Airlines Headquarters, AT&T, JP Morgan Chase, Kubota, Reckitt Benckiser, NCR Corporation, Dean Foods, Bank of America, Miller, Richemont North America, Cott Beverages, and many more. Whether for business or pleasure, we'll make you feel right at home. For your convenience, our complimentary hotel shuttle travels to the Dallas - Fort Worth International Airport and other locations within a four mile radius. Other amenities include an outdoor pool, complimentary high-speed internet access, on-site dining, gift shop, and fitness center. Reserve your hotel room today!
 
Overall
3 out of 5
3 out of 5
Fair
By Rosi from Lowell AR
The room had a smell to it and the pool was not clean.
Customer avatar
Posted by
onApril 3, 2025
Hi Rosi,
Thank you for staying at our Holiday Inn Dallas Fort Worth Airport South and sharing your experience. We appreciate your loyalty as our IHG One Rewards Silver Elite member since 2023.
We strive to give an impressive hotel experience, and I apologize for what happened during your stay. We value every bit of our guest experience and will notify our hotel management team. I assure you that we will take the necessary corrective measures to avoid any issues from occurring again.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Tallahassee Area Hotel's Services Just off I-10, the Holiday Inn Express® hotel in Quincy provides a central location in northern Florida with easy access to historic Old Town Quincy and Tallahassee. Besides an ideal location, our accommodations provide guests with excellent amenities and a friendly hotel staff. In Quincy, we are a short drive from local companies, including Georgia Pacific, Progress Energy, Englehard and Budweiser Bottling Plant. Our hotel is near both the University of Florida and the Florida A&M University Research Centers. Activities in Quincy range from recreational opportunities to the arts. Beautiful Lake Talquin and the State Forest offer great fishing, bird watching and hiking opportunities. Gadsden County is home to the Gadsden Art Center and the Leaf Theatre, located in the historic downtown district. We are minutes away from Florida State University and Florida A&M University, both located in the state's capitol of Tallahassee. Other hotels can't match our quality service, newly renovated spaces, free Hi Speed Internet and our complimentary Express Start Breakfast. Maintain your exercise regimen in our new Fitness Center. Book your room today.
 
Overall
3 out of 5
3 out of 5
Older hotel with no nearby amenities.
By Nico from New Orleans
This was an older hotel which needs a facelift. The main downfall is the location which has nothing close restaurants nearby, and the closest town is truly shady. As a female traveller, I did not feel safe driving around at night looking for dinner.
Customer avatar
Posted by
onApril 3, 2025
Hi Nico,
Thank you for staying at our Holiday Inn Express & Suites Quincy Interstate-10 and sharing your experience. We appreciate your loyalty as our IHG One Rewards Platinum Elite member since 2022.
We strive to give an impressive hotel experience, and I apologize for what happened during your stay. We value every bit of our guest experience and will notify our hotel management team. I assure you that we will take the necessary corrective measures to avoid any issues from occurring again.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites in Sulphur Springs, TX. Our hotel is located in the heart of the city, surrounded by various industries, including agriculture, manufacturing, and healthcare. Sulphur Springs is home to companies such as Grocery Supply Company, Morningstar Foods, Christus Health Hospital, and Saputo Cheese USA. The Holiday Inn Express Sulphur Springs is within walking distance of the Hopkins County Civic Center, which hosts various events throughout the year. It is also close to the Sulphur Springs Downtown Square, where guests can enjoy shopping, dining, and entertainment. The square includes restaurants such as The Oaks Bed and Breakfast, The Corner Grub House, and The Coffee Off the Square. The Holiday Inn Express Sulphur Springs is easily accessible from I-30. The hotel is just a few miles from Cooper Lake State Park, Coleman Park, and Southwest Dairy Farmers Museum. A short drive to the south will take you to Lake Fork, where guests can enjoy fishing, boating, and other water activities. No matter the reason for your visit, our Holiday Inn Express & Suites is an excellent choice. We're pleased to offer modern décor, a convenient location, and great amenities, including a complimentary, hot breakfast bar, 24-hour Fitness Center, and an outdoor pool. Stay Smart when you stay with us!
 
Overall
2 out of 5
2 out of 5
Road noise is terrible
By Joe Hay from KS
Don't stay here if you want a good night's sleep. The road noise is terrible!
Customer avatar
Posted by
onApril 3, 2025
Hi Joe Hay,
Thank you for staying at our Holiday Inn Express & Suites Sulphur Springs and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2021.
Our goal is to offer a relaxing and comfortable environment where you can unwind and recharge. I'm sorry for the issues you encountered during your visit. I shared your feedback with the hotel management. I assure you that we will take the necessary corrective measures to prevent any issues from occurring again.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
You are a part of it all when you Stay Smart at the Holiday Inn Express South Hill hotel. Our newly built hotel is located minutes from the Tobacco Farm Life Museum of Virginia, Model Railroad Museum and Wildlife Exhibit and the Virginia S. Evans Doll Museum. It is our pleasure to welcome you to the Holiday Inn Express South Hill where we offer incredible value and comfort. Unwind in our heated indoor pool or perhaps grill your favorite meal out on our pergola . Our Fitness Center and Guest Laundry are awaiting you 24 hours a day on your schedule. Our 100% non-smoking hotel offers a free hot breakfast indulging you with a practical and convenient stay. Our South Hill hotel offers our business travelers a Business Center with copy and fax services with free high-speed internet access. Surrounding our South Hill hotel you will find that we are the ideal destination offering something for everyone. Theatre lovers won’t want to miss The Colonial Center for Performing Arts ; adventurous ones will want to check out Parker Park. The Tobacco Heritage Trailhead is available just around the corner in La Crosse, a 150 mile hiking, cycling, and horseback trail extending through five counties. Golfers will want to join the South Hill Country Club featuring a nine-hole, private equity course that is now open to those lodging in South Hill hotels.
 
Overall
1 out of 5
1 out of 5
Terrible front desk person name Connie
By Tyni from New york , Ny
I recently stayed at this hotel with my family, booking several rooms for our visit to town for a funeral. From the moment we walked in, the experience was unsettling. The staff member, Connie, immediately made us feel uncomfortable by insinuating that we were trying to cram into a single room, despite our group being large and having multiple rooms booked.
To make matters worse, another family in the lobby overheard Connie making a derogatory comment, calling us “ghetto” and even saying she might need to call the police on us. This was not only inappropriate but incredibly distressing, especially considering we were already under the emotional strain of attending a funeral.
The treatment we received from Connie completely overshadowed the quality of the hotel itself, and it was a disappointing experience, especially given the caliber of the establishment. Hotels should offer a welcoming environment, and unfortunately, this was far from that. I hope the management takes these concerns seriously and addresses the behavior of their staff to ensure no other guests feel the way we did, especially since there are multiple reviews stating they received this same treatment from this staff member as well.
Mellissa was great !!
Customer avatar
Posted by
onApril 3, 2025
Hi Tyni,
We appreciate your membership with IHG One Rewards and thank you for choosing to stay at our Holiday Inn Express and Suites South Hill.
We work hard to deliver an exceptional guest experience, and I am sorry for the level of customer service you received during your stay. I have shared your comments with the upper management so they may address this with the team.
We hope you will give us another chance to regain your faith in our service.

Regards,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Holiday Inn Express & Suites Atlanta Buckhead Area hotel. Our location near Emory University, Children’s Healthcare, Piedmont Hospital, Shepherd Center and Mercedes Benz Stadium is perfect for business and leisure travelers alike. Our hotel is only three miles away from Mercedes Benz Stadium and Arena, which makes it a very convenient place to stay if you are planning to attend a Falcons Football game, a concert, a show, or an event like the annual Chick-fil-A Bowl . While in Atlanta, be sure to explore the CNN Center, King Center , and Georgia Aquarium , just minutes from our hotel. A short drive will take you to the Fox Theatre or Six Flags of Atlanta . In need of retail therapy? Find everything and more at Atlantic Station, Phipps Plaza and Lennox Square . For a more unique shopping experience, check out Buckhead Village , one of Atlanta’s hidden gems; offering boutique shopping, exquisite restaurants, and trendy nightlife options. Several amenities await you at our Atlanta Buckhead hotel. Start your day with complimentary, hot breakfast , and get a workout in our fitness center. Stay productive at our business center, and enjoy our other amenities like complimentary wifi and on-site parking. If you need to host an event, our meeting room is ideal and can hold up to 40 people. We look forward to seeing you soon at the Holiday Inn Express & Suites Atlanta Buckhead
 
Overall
2 out of 5
2 out of 5
Would never stay here again.
By AnnaSD from Tennessee
The room was not clean. The bathroom door was broken and would not fully close. The business center did not have a working printer. One of the worst holiday inn expressproperties I have stayed at.
Customer avatar
Posted by
onApril 3, 2025
Hi AnnaSD,
Thank you for staying at our Holiday Inn Express & Suites Atlanta Buckhead and sharing your experience. We appreciate your loyalty as our IHG One Rewards Gold Elite member since 2014.
Our goal is to offer a relaxing and comfortable environment where you can unwind and recharge. I'm sorry for the issues you encountered during your visit. I shared your feedback with the hotel management. I assure you that we will take the necessary corrective measures to prevent any issues from occurring again.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Brookville Visitors Lodging With Us Rest in Comfort The Holiday Inn Express® Hotel & Suites Dayton West - Brookville promises to provide every guest with a relaxing stay thanks to the top-of-the-line amenities. This property is also located near Dayton International Airport (DAY), so you can travel in and out of the area with ease. While in Brookville, Ohio, corporate travelers lodging with us can utilize the on-site Business Center, which makes it easy to complete work on the road. The property also features a 312-square-foot meeting room for meetings while you're in town. We're near several companies, including Proctor & Gamble, Parker Hannifin, Green Tokai, Caterpillar, Dow Chemical and Henny Penny. The hotel's leisure guests appreciate our great location, which means they're close to Meadowbrook Country Club and Moss Creek Golf Course. While in the area check out the bike and walk trail, National Museum of the US Air Force, or take a day trip to Miami University. Since we're near venues like Circle G Arena and Preble County Fairgrounds, you'll never lack for something to do when you choose to stay with us. With a complimentary, Grab and Go Breakfast served each morning, you can start your day off the right way as our guest in Brookville. The hotel's amenities also include free high-speed wireless Internet access. Book your stay today!
 
Overall
1 out of 5
1 out of 5
Bait and switch? Advertise a pool that's been closed for 2 months!?
By Dazydktp from Wilmington, NC
Moving our family from NH to Northern MN so was excited to find a pet friendly hotel with a pool along our route. I booked directly on the holiday Inn website. To say I was EXTREMELY disappointed my 18-month-old grandson was unable to swim in a pool that's been closed for months..... AND THAT WAS NOT COMMUNICATED at all during the booking process or I would have gone somewhere else... especially at the rate we paid.... the apathetic front desk person said this was the discounted rate (over $300 for two rooms)?!
No milk for cereal at the breakfast, pancake machine was not working and the eggs were awful.
It's been a long time since I've been this frustrated with a lodging experience. I can say I will likely skip IHG hotels going forwarded.
Our room was pretty clean, missing a TV and the coffee pot in the room didn't work... seems like they've still got some work to do.
I sure wish I'd have checked Google reviews instead of trusting the ones on the website.
Customer avatar
Posted by
onApril 3, 2025
Hi Dazydktp,
We appreciate your Platinum Elite membership with IHG One Rewards and thank you for choosing to stay at our Holiday Inn Express and Suites Dayton West - Brookville.
We strive to offer a seamless service, and I'm sorry to learn about what happened. I’ve shared your feedback with our local team to enhance guests' experience. We greatly appreciate your time and valuable insights.
We are looking forward to your next visit.

Safe travels,
Jayford Q,
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
> The Holiday Inn Express Hotel & Suites in O'Fallon, MO is located just west of St. Louis. Our hotel is convenient to Interstate 64 and is near several local attractions and businesses making it the perfect hotel for travelers looking for lodging in O'Fallon. Conveniently located near major companies such as Citi Corporation, General Motors, Mastercard, APC, Nortek, the Missouri Research Park and Progress West Hospital, our O'Fallon, MO hotel is ideal for both Business and Leisure travelers. We are just minutes from historic St. Charles, Six Flags Over St. Louis and the Augusta vineyards. The St. Louis Arch, Anheuser-Busch, Laclede's Landing and the stadiums of the Cardinals and the Blues are just a short drive into St. Louis from our hotel in O'Fallon. During your stay at our pet friendly O'Fallon, Missouri hotel be sure to take advantage of our choice amenities, including a heated, indoor pool, fitness center and the free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great O'Fallon hotel deals and book your stay today.
 
Overall
2 out of 5
2 out of 5
Not a great place to stay
By LAB49 from Huntsville, AL
Hotel undergoing renovations. No business center or gym available. Hotel did not allow use of points for reward nights. Would not recommend staying here.
Customer avatar
Posted by
onApril 3, 2025
Hi LAB49,
Thank you for staying at our Holiday Inn Express & Suites Saint Louis West-O'Fallon and sharing your experience. We appreciate your loyalty as our IHG One Rewards Platinum Elite member since 2012.
Our goal is to offer a relaxing and comfortable environment where you can unwind and recharge. I'm sorry for the issues you encountered during your visit. I shared your feedback with the hotel management. I assure you that we will take the necessary corrective measures to prevent any issues from occurring again.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Macleod Trail South just 30 KM from Calgary International Airport (YYC) and 20 minutes from Downtown Calgary , featuring spacious well appointed guest rooms and suites including Family Suites, Executive Suites, and Jacuzzi Suites. You will enjoy our indoor heated swimming pool, waterslide, whirlpool, fitness centre, guest laundry, and 24 hr Business Centre . Savour our new and refreshed complimentary Express Start SMART breakfast every morning including our signature cinnamon rolls and pancake machine, bacon, sausage, scrambled eggs, cheese omelets, cereal, and more. Corporate travelers will value our free reliable Fibre Optik High Speed Internet . Near by companies include; Nutrien, Altalink, Alberta Health Services, and General Electric . We are just minutes away from industrial areas such as Quarry Park and Deerfoot Meadows . You will feel at home in our spacious guest rooms and suites including a 43" flat screen TV, microwave, mini fridge, Keurig coffee maker refreshed daily, and large work desk. Close by you will find attractions in Calgary such as Spruce Meadows, Stampede Park, Calgary Zoo , and Downtown Calgary . Our hotel is ideal for special events and corporate meetings featuring 900 sq ft of meeting space with AV and catering solutions.
 
Overall
3 out of 5
3 out of 5
Take curtains and cleaning supplies :)
By Mhick from Gp
You absolutely must pack curtains and cleaning supllies. The walls in the tub dirty. Corners of tub surround and floors all have crud. Surround had slime. Sink had blood splatter. And under rim was black moldy.
Pool surround needs a scrub.
They drained the hottub no notice and so no use.
They are also under renovations. With no notice
Customer avatar
Posted by
onApril 3, 2025
Hi Mhick,
Thank you for doing business with IHG Hotels and Resorts and staying at Holiday Inn Express & Suites Calgary South-Macleod Trail South.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared the ratings with our hotel management for reference and improvement.
We hope to see you again on your future travels.
Regards,
Jayford Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Modern Round Rock Hotel's Full-Service As one of the nation's fastest growing, best managed and safest cities, Round Rock tops the chart as both a business and leisure destination. For excellent service and modern perks, guests look to the Holiday Inn® Austin North - Round Rock hotel's facility. Whether staying in Round Rock to be near the outlet mall or businesses like Dell Headquarters, or Teco, guests benefit from being 20 minutes from downtown Austin. Use the 24-hour Business Center to prepare for events at Texas A&M Health Science Center and Cedar Park Event Center or meetings at IBM, IKEA, Westinghouse and Semiconductor manufacturers. Free wired and Wi-Fi access is available throughout the hotel, and an elegant ballroom, versatile pre-function space and a boardroom have A/V equipment and catering options for the hotel's perfect events. While in Round Rock, you can stay near the outlet mall, Dell Diamond and Old Settlers Park, so there's something for everyone. Shop at Round Rock Premium Outlets, and spend the afternoon fishing or sunbathing at Lake Travis. With downtown Austin just down I-35, the Texas State Capitol, museums and unique restaurants are a great day trip. We want you to enjoy your stay and encourage you to stay active and relax with a 24-hour Fitness Center, an indoor pool. Enjoy your favorite dishes at the Red Rock Cafe after Happy Hour in the bar. We look forward to welcoming you!
 
Overall
2 out of 5
2 out of 5
Shocked and Disappointed
By Avortiz1 from Portage, IN
I've been an IHG Rewards member for over a decade now and I am appalled at how this hotel has smeared the Holiday Inn image.
This past week has been my third stay at this hotel in the last 18 months and here is what has changed for the negative:
1) They don't have any continental breakfast anymore. Not that I even eat breakfast at hotels because it is REALLY REALLY bad for you....but I do enjoy a morning cup of coffee.
They don't even serve coffee anymore. You have to BUY a cup of coffee. Because the cleaning crew won't even restock your room with fresh K-cups of coffee.
And when I asked the front desk for coffee they told me that all they could give me was decaf K-cups.
2) They don't sell ice cream anymore from the little convenience center behind the front desk.
They tell me that they stopped selling it because too many kids were stealing it and they were losing revenue.
Now tell me....how can someone possibly BLAME CHILDREN to stop selling ice cream that actually hurts their bottom line on a $1000 a week charge on a single room?
Come on?!? Blaming the kids?!?!?!? Not that is shameful.
This particular hotel totally tarnished the Holiday Inn image for me and I will never be staying at this location anymore.
Customer avatar
Posted by
onApril 3, 2025
Hi Avortiz1,
Thank you for staying at our Holiday Inn Austin North - Round Rock and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2010.
We strive to offer everything our guests need and provide more where it matters most. I am sorry to miss the mark on your visit. I've communicated your feedback to our management team as a reference for the necessary improvements.
We hope to welcome you back!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.