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    February 14, 2017
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    May 9, 2025
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Corporate's Review Comments
 
Victorville - Hesperia Hotel's Facility Is 100% Smoke-Free Start each morning with a free, hot breakfast and the gorgeous LA and San Bernardino Mountains as your backdrop when you stay at this Holiday Inn Express® Hesperia hotel. We're located just off I-15 in the high desert and minutes from the towns of Big Bear, Apple Valley, Adelanto and Victorville. Among Hesperia hotels, we provide top-quality amenities for business guests, including a meeting space, a 24-hour business center with high-speed DSL and free Wi-Fi Internet access throughout the hotel's facility. Hesperia, California is convenient to businesses such as Southern California Logistics, M&M/Mars Plant, Walmart Distribution Center and Mountain High, and each is within minutes of our hotel's location. Visiting Hesperia, California lets you enjoy the great outdoors by hiking the Pacific Crest Trail, skiing at Big Bear and fishing at Hesperia Lake. Our hotel is also close to the California Route 66 Museum, Cal-Earth, Emma Jeans Holland Burgers as see on the food network and in movies and other noteworthy sights in Victorville and Hesperia. From the hotel's pet-friendly policy to the ADA-compliant accommodations, we meet the needs of every traveler. Workout in the fitness center, unwind in the heated, indoor pool and whirlpool and enjoy the free Express Start Breakfast Bar while you "Stay Smart" at this Holiday Inn Express® hotel.
 
Overall
1 out of 5
1 out of 5
Housekeeping needs a refresher
By JonAL from Arizona
Beds were comfortable but that's as far as it goes, restroom was not cleaned very well, mirror in room had writing on it from previous guests, remote control felt disgusting.
Customer avatar
Posted by
onApril 29, 2025
Hello JonAL,
Thanks for choosing Holiday Inn Express & Suites Hesperia for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Silver Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Crowne Plaza Danang City Centre Hotel! Situated in the vibrant heart of Danang, our hotel is an ideal base for both business and leisure travelers, offering easy access to explore the city’s attractions. With 283 well appointed guestrooms and suites across 31 storeys, each room provides stunning views of the city and the Han River, including the iconic Dragon Bridge. Enjoy a spacious environment featuring comfortable bedding, complimentary WiFi, a Smart TV, and a comfortable sofa for lounging with great views of Danang. Our facilities include an Italian-inspired lobby lounge, an outdoor pool, and a fitness center equipped with modern machines. For relaxation, Breathe Spa offers personalized treatments to rejuvenate your body and mind. Discover a diverse menu at Embers & Leaves Restaurant and host your events in our versatile Grand Ballroom and meeting rooms. At Crowne Plaza Danang City Centre, we focus on productivity and attentive service, creating a welcoming atmosphere for all our guests.
 
Overall
3 out of 5
3 out of 5
The name is confusing
By Olivia from Hi chi Minh city
We stayed one night in the room name “king bed and twin bed suite” and booked for 4 people. When I arrived, I see 1 king bed and only 1 single bed in the other tiny room….??? Where is twin bed and why you are allowed us to book for 4 adults??? And in the IHG site, no photo showing and not clearly explained it. This is really need to be improved.
However, the staffs in the hotel is really helpful and nice smiled. This is very good and we love it.
The other thing is there is a fire alarm thing on the ceiling but in the center of bed which annoyed the sleeping quality be side it keeps flashing all night.
Overall is still ok and not bad.
Customer avatar
Posted by
onApril 29, 2025
Hi Olivia,
We appreciate you staying at the Crowne Plaza Danang City Centre for your stay and taking the time to leave us feedback. I see you have been a Platinum Elite and Ambassador member with IHG One Rewards since 2024, and we appreciate your loyalty.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy a comfortable stay at our Terrell, Texas hotel. Surrounded by the beautiful land of northeastern Texas and just minutes away from TVCC, Buccee's, and Canton Trade Days, our Terrell, Texas, Holiday Inn Express Hotel and Suites is one of the finest Terrell hotels around. You'll find the headquarters for businesses such as Madix as well as the distribution centers for companies like Goodyear and Wal-Mart within four miles of our Terrell lodging. Our hotel near Dallas, Texas, keeps you connected to the surrounding cities because we're conveniently located off Interstate 20 and near Highway 80. Corporate and leisure travelers alike will benefit from our Terrell hotel's location near the Tanger Outlet, located next door to our Terrell hotel, and as the Forney Antique shopping district just three miles away in downtown Terrell. Immerse yourself in Western culture by taking a historical walking tour through downtown Terrell, or enjoy your own Texas adventure by attending a rodeo at the Wade Indoor Arena. Our Terrell hotel will keep you feeling right at home with our complimentary breakfast, free wifi, indoor pool and jacuzzi, and 24 hour fitness and business center.
 
Overall
2 out of 5
2 out of 5
BUGS!!
By SweetLe from Texas
BUGS everywhere. Found one in tge bed. Tge bathroom was full of them. One fell on my head from the ceiling.
Customer avatar
Posted by
onApril 29, 2025
Hi SweetLe,
Thank you for staying at the Holiday Inn Express & Suites Terrell. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Hotel's Location in Fort Wayne, Indiana Situated in the upscale village of Coventry, just off I-69 and US 24 in southwest Fort Wayne, IN, this hotel's premium accommodations promise travelers exceptional service and unbeatable hospitality. Just minutes from the area's most popular businesses and attractions, the Holiday Inn Express® Hotel Fort Wayne is your ideal home away from home. There's plenty to see and do in Indiana's second largest city, Fort Wayne. Lodging with us gives you quick access to the Fort Wayne Children's Zoo, home of an exotic African Safari and the Fort Wayne Museum of Art, where patrons can tour the permanent collection and unique rotating exhibits. While visiting, vacationers are also encouraged to attend a TinCaps baseball game, a Single-A affiliate of the San Diego Padres. Those looking for Fort Wayne, IN hotels near businesses like General Motors, Superior Essex and Water Furnace have found the perfect place. In addition to a convenient location, this hotel features a spacious meeting room for up to 50 guests. Audio/visual equipment and free high-speed, wireless Internet access are also available. When you're in Fort Wayne, lodging with us means that you get the best treatment, from the warm and gooey cinnamon rolls at the complimentary and hot Express Start Breakfast Bar to an indoor pool and whirlpool that are open year-round . We look forward to hosting you during your next trip to Fort Wayne!
 
Overall
2 out of 5
2 out of 5
Obnoxious Guests
By TravelBallMom from LaPorte IN
The hotel was filled with teenagers that were loud and carrying buckets of water from their rooms all the way to the front entrance to throw on each other. This was all after 10pm which was supposed to be quiet hours. There was water all over the halls and elevator. Elevator was out of service the next morning. Pool was closed during our whole stay and I was not told during check in. Woke up in the morning to ants all over the floor.
Customer avatar
Posted by
onApril 29, 2025
Hi TravelBallMom,
Thank you for staying at the Holiday Inn Express & Suites Fort Wayne. We truly appreciate you as one of our IHG® One Rewards members!
We want our guests to experience comfort and enjoy the simple pleasures. I'm sorry for the issues you faced during your visit. I have shared your comments with the hotel management team. I am confident that appropriate steps are now being taken to address the concerns you raised to prevent future occurrences.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Fort Walton Beach Central Business travelers will benefit from the proximity of our hotel to many DOD Contractors including Boeing, Lockheed Martin and BAE Systems. We are centered between the largest Air Force facility, Eglin Air Force Base, and Hurlburt Field. If you are flying in, don’t worry Northwest Florida Airport (VPS) is just a few miles away. Our hotel is conveniently nestled just minutes from Fort Walton Beach. Our location offers easy access to some of areas most popular attractions and dinning. Be sure to visit the white sand beaches of Okaloosa Island, Gulfarium Marine Adventure Park, Air Force Armament Museum, Wild Willy’s and Dolphin Cruises. If shopping is your thing, you must visit Silver Sands Premium Outlets which has over 100 named brand outlet stores. Destin is just a short drive along scenic Hwy 98 from Holiday Inn Express Fort Walton Beach Central. This state of the art hotel features a vast array of amenities including an over-sized zero entry pool, fitness center, meeting space, business center, our spacious guestrooms have 49” HD flat panel TV, and free high-speed internet.
 
Overall
2 out of 5
2 out of 5
Great location, not so great stay
By RFTM from AL
This hotel is in a great location. Everything is close and a few minutes away. My stay here was not the worst in my life, but it was the worst in the last five years.
Customer avatar
Posted by
onApril 29, 2025
Hi RFTM,
Thank you for staying at the Holiday Inn Express Fort Walton Beach Central. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Victorville - Hesperia Hotel's Facility Is 100% Smoke-Free Start each morning with a free, hot breakfast and the gorgeous LA and San Bernardino Mountains as your backdrop when you stay at this Holiday Inn Express® Hesperia hotel. We're located just off I-15 in the high desert and minutes from the towns of Big Bear, Apple Valley, Adelanto and Victorville. Among Hesperia hotels, we provide top-quality amenities for business guests, including a meeting space, a 24-hour business center with high-speed DSL and free Wi-Fi Internet access throughout the hotel's facility. Hesperia, California is convenient to businesses such as Southern California Logistics, M&M/Mars Plant, Walmart Distribution Center and Mountain High, and each is within minutes of our hotel's location. Visiting Hesperia, California lets you enjoy the great outdoors by hiking the Pacific Crest Trail, skiing at Big Bear and fishing at Hesperia Lake. Our hotel is also close to the California Route 66 Museum, Cal-Earth, Emma Jeans Holland Burgers as see on the food network and in movies and other noteworthy sights in Victorville and Hesperia. From the hotel's pet-friendly policy to the ADA-compliant accommodations, we meet the needs of every traveler. Workout in the fitness center, unwind in the heated, indoor pool and whirlpool and enjoy the free Express Start Breakfast Bar while you "Stay Smart" at this Holiday Inn Express® hotel.
 
Overall
1 out of 5
1 out of 5
Housekeeping needs a refresher
By JonAL from Arizona
Beds were comfortable but that's as far as it goes, restroom was not cleaned very well, mirror in room had writing on it from previous guests, remote control felt disgusting.
Customer avatar
Posted by
onApril 29, 2025
Hello JonAL,
Thanks for choosing Holiday Inn Express & Suites Hesperia for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our newly opened Holiday Inn Express Brussels Airport! Located just a quick 5-minute drive from Brussels Airport (BRU), our hotel is conveniently accessible via the E40 and E19 motorways.We offer a free airport shuttle to Brussels Airport (BRU) in the morning and evening during the whole week. Situated near NATO Headquarters, Toyota, Honeywell, 3M, EY, and other corporate offices, our prime location caters to both business and leisure travelers. A mere 15-minute train ride from Diegem station connects you to the heart of Brussels. Elevate your stay with us, where convenience seamlessly blends with comfort. Our modern and spacious guest rooms feature thoughtful design elements, including blackout curtains, a smart TV, a tea/coffee station, air conditioning, and plush bedding. Kickstart your day with a free breakfast, stay connected using free Wi-Fi, and unwind at our bar offering a variety of beverages and snacks. For your convenience, we also have a Wundermart supermarket located in our lobby, offering grab-and-go snacks, beverages, and other essentials whenever you need them. Enjoy hassle-free parking in our covered facility. Your perfect stay awaits at the Holiday Inn Express Brussels Airport!
 
Overall
3 out of 5
3 out of 5
Bad Air Conditioning
By Meeie from Groningen
Bad Air Conditioning Couldn’t sleep well at night, room was clean and lighting was good
Customer avatar
Posted by
onApril 29, 2025
Hi Meeie,
Thank you for staying at our Holiday Inn Express Brussels - Airport to host your stay. We appreciate you choosing us for your travel accommodation.
We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I'm sorry about what happened during your stay. Your concern has been documented and shared with the hotel management as a reference for improvement.
We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
When in Wilmington...Come Stay With us, Just outside the Cincinnati-Dayton-Columbus triangle, Wilmington has a small town feel while still offering easy access to I 71 and big city attractions. Let the Holiday Inn Express Wilmington,Ohio be your home away from home. Close to downtown Wilmington,Ohio the hotel is located close to the area's top companies, including Wilmington Air Park, Ferno Washington, Emsar, Alkermes, Ahresty and Clinton Memorial Hospital. We are just seven miles from Roberts Convention Centre, Roberts Arena and about a mile from Wilmington College. Our hotel's corporate guests appreciate that we offer free Wi-Fi access throughout the hotel, a Business Center with free fax service. If you're traveling for leisure, numerous outdoor activities are just a short drive from our hotel. Wilmington, Ohio is lucky to have the terrific trails, public beaches and campsites of Cowan Lake State Park and Caesar Creek State Park. You can play a challenging round of golf on the course at The Elk's or Snow Hill Country Club. Other nearby attractions include Jeffersonville Outlet Mall, Ozone Zipline, a Flea Market and Kings Island Amusement Park. Looking for hotels in Wilmington with great amenities? A delicious, hot express start breakfast bar is served free each morning. You also get a ton of perks when staying with us, including access to our new enlarged Fitness Center, and indoor pool.
 
Overall
2 out of 5
2 out of 5
Trip Transit Stop
By Trap Family from Whitewater, WI
Typical HIE, except no one was attending to the breakfast area. As such, we had to track someone down and then we had to wait for breakfast. And of course we wanted to keep moving on our trip, so this was most disappointing. Especially when we paid the premium for breakfast and having arrived late at night for a quick sleep, it seemed a VERY POOR VALUE!!
Overall it seemed like local management was 'asleep at the wheel' not watching the 'queues of the day' - especially when observing 3 staff members fumbling with paper at the front desk while the breakfast area was left unattended.
One positive, the lady that checked us in the night before and the young lady who showed up for breakfast were both nice!!
Customer avatar
Posted by
onApril 29, 2025
Hi Trap Family,
Thank you for staying at the Holiday Inn Express Wilmington. We appreciate having you as one of our IHG One Rewards Silver Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and I am confident they will take immediate action to address the situation and make necessary improvements.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at the Best of White Haven, PA Hotels Our White Haven, PA hotel's convenient location places travelers within easy driving distance of Interstates 80 and 476 and Route 940. Our 100% non-smoking Holiday Inn Express® hotel also features top-of-the-line amenities, which ensure a comfortable and pleasant stay in White Haven. Hotel guests appreciate the fact that we are located near some of Pennsylvania's best attractions. In fact, if you are visiting during the winter, we're close to Jack Frost Ski, Big Boulder Ski and Split Rock resorts. In the summer, you can easily visit Split Rock Resort indoor Waterpark and Hickory Run State Park. Adults can visit Mohegan Sun Casino for exciting gaming and fabulous shows, or the whole family can enjoy a trip to the Pocono Indian Museum and the Toy and NASCAR Museum. Business travelers especially love our location in White Haven, PA because the hotel's near major businesses, including Geisinger Hospital, Kings College and Rite Aid. In addition, our hotel offers a 24-hour Business Center with fax, copy and print services, as well as a meeting room, if you need to host a meeting. When staying in White Haven, enjoy our hotel's amenities. After a long day of business or sightseeing, take a swim in the indoor pool or relax and unwind in the whirlpool. Guests can also take advantage of our daily complimentary, hot breakfast. Call our White haven hotel today, and take advantage of our great rates.
 
Overall
2 out of 5
2 out of 5
Cleanliness is very poor
By Joey from Buffalo NY
We stayed for our first vacation in a long time and never been to the poconos. The hotel room had black mold in the bathroom and was not clean. Unfortunately the pool was broken. Be aware the pool goes up to 3.5 ft only and it's small. The front staff were amazing. The rest was not. You can hear other rooms very easily.
Customer avatar
Posted by
onApril 29, 2025
Hi Joey,
Thank you for staying at the Holiday Inn Express & Suites White Haven - Poconos on your recent leisure trip. We appreciate you for banking on our hotel for your travel needs!
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We do hope for another chance to provide you with a truly seamless and positive experience!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This high-rise hotel is directly connected to Shin-Kobe Station and is only an hour's drive from Kansai International Airport. Stroll across the footbridge from Shin-Kobe rail station into the spacious lobby at ANA Crowne Plaza Kobe. Our friendly Guest Relations Manager will point you towards your modern room for views over Kobe or to the hiking trail, Shin-Kobe Ropeway, and Nunobiki Herb Garden that ascends behind the hotel. Celebrate by serving Italian, Chinese, and local Japanese flavours, or upgrade to a Club room or suite for access to the exclusive Club Lounge. ANA Crowne Plaza Kobe is only steps away from Shin-Kobe rail station, where your Shinkansen bullet train whizzes to Tokyo in 3 hours and Osaka in 15 minutes. It's also just 1 subway stop to downtown Kobe, where you can immerse yourself in the vibrant neon lights of this cosmopolitan city. Kobe Airport is 8 km away. There's space for 2,500 people at events in our chic ballroom. Energize in the hotel's bright indoor pool and fitness centre. Views from the Level 36 restaurant stretch to Osaka, while seafood is lovingly prepared in Akashi. Marbled cuts of prime Kobe beef create a satisfying sizzle in our intimate Kitano teppanyaki restaurant. We aim for your stay at ANA Crowne Plaza Kobe to be equally fulfilling.
 
Overall
1 out of 5
1 out of 5
Old rusty room
By Nothappy from New York
The room was stuck in the 1980s. Rusty bathroom.
Horrible lighting
Staff did not acknowledge my IHG member status.
Customer avatar
Posted by
onApril 29, 2025
Hello Valued Guests,
Thanks for choosing ANA Crowne Plaza Kobe for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Silver Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.