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- Review comment count77935
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- First review commentFebruary 14, 2017
- Last review commentMay 8, 2025
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Corporate's Review Comments
Discover the perfect blend of style and convenience at Holiday Inn® Chicago O'Hare – Rosemont, a dual-brand hotel with Staybridge Suites. Located near O’Hare International Airport, our award-winning hotel offers easy access to Downtown Chicago, exceptional dining, major event venues, and top attractions like Allstate Arena, Donald E. Stephens Convention Center, The Dome at Parkway Bank Sports Complex, Rivers Casino, Rosemont Theatre, and Elk Grove. Plus, our complimentary airport shuttle makes travel effortless.
Savor classic Midwestern dishes at Land & Lake Rosemont, our full-service restaurant, where kids under 12 eat free, enjoy an afternoon pick-me-up at our coffee bar, or opt for “Knock and Drop” room service. Take advantage of exceptional on-property amenities, including a heated indoor pool, fitness center, lobby “Living Room”, and free Wi-Fi.
Our event facilities provide the perfect setting for corporate gatherings, family reunions, and elegant weddings, with expert planning and catering services. At the end of the day, unwind in spacious guest rooms with premium bath amenities. Whether traveling for business or leisure, we provide everything you need for an elevated stay in Rosemont.
Overall
3 out of 5
Sleepless night
By Myles
from US
The main issue for me here is the level of noise that I couldn’t sleep through. I’m not particularly sensitive to sound, but it felt like I was sleeping in the lobby. The room’s lack of insulation might have contributed to this. Also, the bed wasn’t comfortable; I could feel the springs, but the linens were nice. It wasn’t cheap, but I liked the overall cleanliness of the room very thorough.
Posted byCorporate
onApril 29, 2025
Hello Myles,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Chicago O'hare - Rosemont, where travel is a joy for all.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
All Suite Hotel Near University of Memphis-Home of the Memphis Tigers, centrally located about 15 minutes from the Memphis International Airport.
Our Holiday Inn Memphis-Univ of Memphis hotel is directly across the street from the University of Memphis campus, where it is easy to take a stroll through the picturesque grounds. We are within walking distance of The Links at Galloway Golf Course and Audubon Park
Our hotel is just a short drive to Downtown Memphis home of NBA’s Grizzlies, Redbirds Baseball and famous Beale Street. All the fun and shopping at Overton Square in Midtown Memphis is only 10 minutes away.
If you're in town for business, we're near companies like Kellogg’s, FedEx, Deloitte, International Paper, Buckman and AutoZone. Our hotel's 24-hour business center offers a computer, printer and copier, and our meeting space is perfect for events large and small.
No matter what brings you to Memphis, our hotel's amenities help make it the perfect place to relax and enjoy your stay. You'll enjoy dining in our Medallion Restaurant where kids under 12 eat free, relax, and unwind in our Tiger Grille & Lounge. Keep up on your fitness routine in our 24-hour Fitness Center. Our all suite rooms feature Microwave and Refrigerators and are ideal for extended stays . Make reservations today to enjoy everything our smoke-free, pet friendly hotel has to offer!
Overall3 out of 5
The facilities aren't kept up
By UofM mom
from Savannah, TN
This hotel used to be very nice. It seems as though they are neglecting upkeep. My soap/shampoo/conditioner dispenser that should be hanging up was sitting on the back of the tub. Light in the hallway barely worked. My in-laws' room (118) had holes all in the curtains. The escalator remains broken with yellow hazard tape wrapped all around it.
Posted byCorporate
onApril 29, 2025
Hello UofM mom,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Memphis-University Of Memphis, where travel is a joy for all. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2019.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Express® Adrian hotel's location in Adrian, MI is ideal for business and leisure travelers alike. Situated among the most idyllic lakes in southern Michigan, this hotel is about 35 miles west of Lake Erie and provides guests with the ideal setting in Adrian, Michigan. The hotel's business guests enjoy convenient, professional amenities, such as free Wi-Fi access. In addition to being close to Adrian College and Siena Heights University, guests are near companies like Inteva Products and Inergy Automotive Systems, Inc. Highways US-223 and M-52 are easily accessible from this hotel's location and ensure quick travel times for commuting business travelers. In addition to business opportunities, a number of entertainment options reside in and around Adrian, Michigan. The hotel's guests can attend a NASCAR race at the Michigan International Speedway just 20 miles away. Guests can also engage in outdoor activities like fishing, swimming, hiking, biking, sightseeing and more at Devils Lake or Wamplers Lake in the Irish Hills area. The Holiday Inn Express® Adrian hotel has a beautiful indoor pool that is great for relieving a stressful day of work or just having fun with the family. An on-site Business Center and a Fitness Center are available at your convenience..
Overall3 out of 5
Ehh
By Angrycustomer
pictures don’t match the room at all and they’ll charge you extra without telling you why. not terrible but not what the pictures show either. front desk staff was very unorganized at check in and didn’t seem to know what they were doing and they weren’t very friendly either.
Posted byCorporate
onApril 29, 2025
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Adrian, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Holiday Inn is moments from I-70 and I-65, and 15 minutes from Indianapolis International Airport.
Feel like family with the staff at Holiday Inn Indianapolis Downtown and let our hotel become home away from home while visiting the area to take in a game at the Lucas Oil Stadium, the Gainbridge Field House, Victory Field, or the Indianapolis Motor Speedway.
Champs, our on-site restaurant where kids eat free, is open daily for breakfast and dinner. Our guest rooms are equipped with modern amenities and all include a mini-refrigerator, a microwave, and a coffee maker. Our indoor swimming pool and gym are available complimentary for all guests, as well as Wi-Fi throughout the building. Flexible meeting space is also available for small business, corporate, or special event gatherings, accommodating 60 guests.
Overall3 out of 5
Overcharged
By Samantha
from Indiana
The property was clean and the check-in staff were nice. However, I unknowing started my monthly cycle, and they charged me $150 as a cleaning fee. I will never stay at a Holiday Inn again.
Posted byCorporate
onApril 29, 2025
Hello Samantha,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Indianapolis Downtown, where travel is a joy for all. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Holiday Inn near Reynosa’s Industrial Area
The Holiday Inn® Reynosa–Industrial Poniente Hotel is your best choice coming to the city for business or leisure . Located in the heart of Reynosa’s Industrial Area and 20 minutes from downtown we are close to Villa Florida Industrial Park and companies such as Halliburton ,Schlumberger,and Weatherford . Also, General Lucio Blanco International Airport (REX) and both Anzaldúas and Hidalgo International Bridges to Texas, 25 minute drive away . During your leisure time, you can catch a movie, shop or eat at Plaza Periférico or Plaza Real, and visit the iconic Reynosa .
Complimentary high-speed Internet access and our fully equipped business center help you stay productive. Enjoy your evenings relaxing in our guest lounging in our outdoor pool, and keep up with your workout routine in the Fitness Center. Dinner in our Restaurante Fonda de Maria where kids eat free .
Additionally, we offer event space ideal for executive meetings or special events, on-site guest self-laundry facilities and prior reservation, a free-of-charge shuttle to nearby companies and the airport.
Overall1 out of 5
Mentiras durante la estancia
By Anonymous
from Houston
Me ofrecieron todo incluido y no venía con desayuno
Posted byCorporate
onApril 29, 2025
Buen día,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Reynosa-Industrial Poniente ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Our luxury hotel lies at the heart of San Jose’s exclusive Escazú district. Tropical greenery embraces every space, from our fitness center to our dining venues. Be seduced by our three swimming pools, outdoor spa palapa, and mountain vistas. Charmed by the culinary art of our four restaurants, meeting venues, and convention center. Our Escazú hotel is woven into the Multiplaza Mall complex, so shopping and entertainment are steps away. It’s all you need in one luxurious retreat.
Overall3 out of 5
Nice pool and lobby area, but over priced
By Bitcoinsean
from West Palm, Florida
4 pools different temperatures from cold to hot. Also pools were very clean. Customer service not the best but OK. I recommend Crowne Plaza Sabana if your visiting Costa Rica. Lounge food was diverse but kind of soggy.
Posted byCorporate
onApril 29, 2025
Hello Bitcoinsean,
I welcome your thoughts, and we are grateful you chose to stay at our InterContinental Costa Rica At Multiplaza Mall, where we want our guests to live an InterContinental life. We value you as an IHG® One Rewards Platinum Elite and Ambassador member and your loyalty to our brands since 2023.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Less than one mile from the Walter E. Washington Convention Center and Capital One Arena, Holiday Inn Express Washington DC Downtown is your gateway to DC! Explore historic landmarks like the National Mall, US Capitol, White House, and Washington Monument, all within walking distance. Perfect for business and leisure travelers, we are close to Union Station and Ronald Reagan Airport (DCA). Easily visit Smithsonian Museums, nearby corporate offices, and government agencies. Host gatherings in our Penthouse meeting room with panoramic views . Enjoy our pet-friendly guest rooms, free Wi-Fi, complimentary breakfast, and 24-hour Fitness Center. We blend comfort and convenience with friendly service to provide the perfect stay in the heart of DC.
Overall1 out of 5
RUDE FRONT DESK
By Anmio25
from Washington
ALL FRONT DESK ARE GHETTO AND RUDE! Bad customer service!
Posted byCorporate
onApril 29, 2025
Hi Anmio25,
Thank you for staying at the Holiday Inn Express Washington DC Downtown and leaving us feedback. We value your business and work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Washington DC East- Andrews AFB. This suburban Washington, DC hotel is 1.5 miles from Andrews Air Force Base, home of Air Force One, and 8 miles from downtown Washington, DC. We are located at exit 7B, just off the I-95/I-495 Capital Beltway. Our guests enjoy the convenience of many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags Amusement Park, downtown Washington DC, FedEx Field (home to the Washington Football Team), the Capital Building, the National Mall, the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling AFB, Anacostia Naval Station, Washington Navy Yard, and the corporate parks of Largo/Upper Marlboro. Maintain your daily routine by utilizing the on-site Fitness Center and seasonal outdoor pool. Our fully renovated hotel includes an upgraded wired and wireless high-speed Internet access network, which meets higher federal government security thresholds. Enjoy our complimentary hot breakfast buffet each morning to start your day off right.
Overall1 out of 5
Dirty & bad breakfast
By KCM5
from Rochester, NY
The hotel hallways hadn’t been properly cleaned in a long time, received towels with hair still in them, and breakfast was worse than fast food. Broken exterior doors and room door had trouble locking, didn’t feel safe. Worst Holiday Inn stay in a long time, do not recommend this property!
Posted byCorporate
onApril 29, 2025
Hi KCM5,
Thank you for staying at Holiday Inn Express Washington DC East-Andrews Air Force Base and for taking the time to share your feedback. We appreciate you for being one of our IHG® One Rewards members since 2018.
We strive to provide excellent and impressive service to all our guests. Our hotel consistently prioritizes cleanliness, and we apologize for not meeting your expectations. I've shared your feedback with our hotel management regarding this concern so they can take prompt measures to prevent a recurrence of the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A beachfront high-rise hotel in the centre of Tel Aviv with free WiFi and excellent meeting facilities
Crowne Plaza® Tel Aviv Beach hotel sits on the seafront in central Tel Aviv, three km from Savidor Central Railway Station and the inter-city Ayalon Highway. It’s a 35-minute drive to Ben Gurion International Airport (TLV). Local bus services are within walking distance.
Fashionable Gordon Beach is at the hotel's doorstep, Tel Aviv Marina is next door and the seafront promenade attracts joggers and cyclists. The city's vibrant museums and arts venues are a short taxi ride away. It's a short amble to the shops and cafés of Dizengoff and Ben Yehuda Streets, and a free hotel shuttle links to the upmarket Azrieli mall. The Old City of Jaffa is a 20-minute drive south along the coast.
Travelling for business? We offer 11 meeting rooms for up to 250 guests, specialised audio-visual equipment and 24-hour business services – our Crowne Plaza Meetings Director can take care of all the details. Free Wi-Fi is available to all guests and our Quiet Zone floors ensure silence really is golden.
Our elegant restaurants include Bellissima, where guests can enjoy lavish buffets and enticing sea views. Louis Espresso Bar and Restaurant is ideal for business lunches, and offers Mediterranean fusion specialties. Relax in our health club, which has a pool, a gym, dry and wet saunas.
Overall1 out of 5
Great Location, Newly Updated Rooms, Horrible Service
By Sharona92
from Los Angeles, CA
The staff was not attentive to our needs especially the housekeeping staff. We made several requests throughout our trip that went ignored. We asked for vacuuming, never was done. Asked for our crib to be removed, never was done. There was a broken shelf in the closet of our room that nearly injured my 1 year old. The shower door didn't fully close creating a huge overflow of water throughout the bathroom every time we showered. There were several other hazardous objects to our baby throughout the room and hotel overall, like the coffee table and the revolving door to the beach that would open in both directions and hit us in the face on each use. Breakfast had horrible service too. I made simple requests like asking for cut up watermelon from the parfait bar and the server would refuse. There were several other similar instances like this, I got tired of complaining.
Posted byCorporate
onApril 29, 2025
Hi Sharona92,
Thank you for staying and sharing your experience at our Crowne Plaza Tel Aviv Beach. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express & Suites Denver North Thornton area serving Northglenn, Westminister, Brighton, Commerce City and Thornton. We are exquisitely designed in modern styling and 100% smoke-free. Conveniently located off I-25 & 120th and minutes from downtown Denver, we’re within walking distance to a variety of shopping, restaurants and entertainment. Guests will appreciate being a short drive from Coors Field -Colorado Rockies, Sports Authority Field at Mile High, Broncos, Pepsi Center, Nuggets & Avalanche, Dicks Sporting Good Field -Rapids, Elitch Gardens and golf courses. All are just minutes from the hotel. Our modern design offers 100% non-smoking accommodations and a plethora of amenities such as spacious guestrooms, luxurious new bedding, Express Start hot breakfast, indoor pool, whirlpool, fitness area, business centre and flexible meeting space that can comfortably accommodate up to 40 people. Our centralized location places you minutes from Fort Collins, Boulder, Golden, Estes Park, Colorado Springs, Blackhawk and Central City Casino. Outdoor enthusiasts will appreciate an abundance of actives such as Rocky Mountain National Park, Red Rocks Amphitheater, rafting, hiking, mountain biking, fishing and hunting. Enjoy world class skiing at many famous Colorado resorts including Loveland, Winter Park, Keystone, Breckenridge, Copper Mountain, Vail, Beaver Creek, Steamboat Spring, Snowmass and Aspen. Experience mountains of enjoyment, So Stay Smart!
Overall1 out of 5
Worst experience of my life
By Dede
from Dallas , TX
Staying at this hotel was a nightmare, twice I was moved rooms due to the toilet flooding, the attendant was rude and unprofessional, all the rooms had horrible electrical wiring and none of the plugs worked. When I let the attendant know that the laundry room door was broken and the time was inaccurate she decided to call the police on me and my son with my service animal and have us removed although I paid for another night, I was tossed out in the rain as a tourist. I would never go to this horrid place again!!! Worst time of my life I would go to another town completely!!!
Posted byCorporate
onApril 29, 2025
Hi Dede,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Denver North - Thornton. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.