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    February 14, 2017
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    May 4, 2025
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Corporate's Review Comments
 
Stay Smart at Neptune Hotel's Jersey Shore Location Located just off of the Garden State Parkway and boasting ideal proximity to a host of major area attractions and businesses, the Holiday Inn Express® Neptune hotel is the smart traveler's premier choice in the Jersey Shore area. The combination of a great location, cutting-edge amenities and facilities and exceptional service has this hotel poised to offer a practical, comfortable and unforgettable stay for all guests in Neptune. The hotel's location in Neptune, New Jersey is especially ideal for leisure travelers who want to maximize the fun of their Jersey vacation. The renowned Jersey Shore Premium Outlets are just one mile away, while the idyllic beaches of the Jersey Shore, such as Belmar and Asbury Park, are within easy travel distance. For a day trip your family will love, consider paying a visit to nearby Six Flags Great Adventure. This hotel is equally perfect for business travelers to the Jersey Shore. The hotel's corporate guests can make use of business-oriented amenities, which include free wired and Wi-Fi access and a 24-hour business center. The hotel's Express Start Breakfast Bar features a complimentary, hot breakfast each morning, and the indoor, heated pool is a great place to swim laps. Valid photo ID and credit card required at check in. Make your reservations now!
 
Overall
3 out of 5
3 out of 5
only good if u r on budget.
By drdee from Danville, PA
Noisy air conditioner.
Room light flickering all the time.
Some workers were staying on same floor, the keep banging doors early in AM and it was so noisy.
Door car stopped working 2nd last day.
Customer avatar
Posted by
onMay 3, 2025
Hi drdee,
Thank you for staying at Holiday Inn Express Neptune and for taking the time to share your feedback. We appreciate your choosing IHG® Hotels & Resorts as your travel partner.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We understand how important a comfortable and restful environment is to our guests, and we will work with our staff to deliver an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Port Clinton, Ohio Hotel's Location is Ideal Planning a business trip to Port Clinton or a Lake Erie vacation? This hotel's location puts guests close to Catawba Island, Marblehead and Sandusky. The Holiday Inn Express® Hotel & Suites Port Clinton - Catawba Island, overlooking one of Ohio's northern lagoons, is close to everything. Smart travelers who enjoy historic towns, superb boating, sandy beaches and the world's best roller coasters appreciate our location in Port Clinton. Hotel guests are close to the historic Marblehead lighthouse, the wineries of Put-in-Bay and the sandy beaches of Kelleys Island. Serious thrill seekers know that Cedar Point Amusement Park is 17 miles away. Don't miss the great fishing on Catawba Island. And did we mention all the nearby water parks? Business travelers can combine relaxation and close the deal at this Port Clinton hotel. As the preferred choice for Davis-Besse Nuclear Power, Fenner Dunlop and Lafarge, guests have a short commute. Army National Guard, US Coast Guard and members of the Civilian Marksmanship Program value being 10 minutes from Camp Perry. No matter what brings you to Port Clinton, Ohio, this hotel's dedication to service and deluxe amenities create a terrific experience. From the free, hot breakfast bar in the Great Room to the fast and free Wi-Fi access, we know what you want. Relax in the indoor pool. Book your stay today!
 
Overall
3 out of 5
3 out of 5
Not worth the extra money
By Mike25 from Columbus Ohio
Lumpy bed no food at the breakfast bar. Hot tub was full of kids and rude adults. I spent double to stay at your place and definitely didn’t get my money’s worth.
Customer avatar
Posted by
onMay 3, 2025
Hi Mike25,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Port Clinton - Catawba Island for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the best of California's wine country at Holiday Inn Express & Suites Salinas, located just off Highway 101. Perfectly situated near Hartnell College and California State University, Monterey Bay, our hotel offers easy access to renowned attractions such as Cannery Row, Fisherman's Wharf, Monterey Bay Aquarium, and Carmel-by-the-Sea. Explore Old Town Salinas and visit the National Steinbeck Center and WeatherTech Raceway at Laguna Seca, both nearby. Business travelers appreciate the proximity to Monterey International Airport and major agricultural corporations like Tanimura & Antle, Newstar Fresh Foods LLC, River Ranch Fresh Foods LLC, McCormick & Company, Inc., Dole Fresh Vegetable Company, and D'Arrago Brothers Company. Take advantage of our amenities designed to elevate your stay, such as free Wi-Fi, free parking, a well-equipped fitness center, and complimentary breakfast. Enjoy a comfortable stay in the heart of Salinas near Monterey Bay!
 
Overall
1 out of 5
1 out of 5
Beware of noise, cockroaches and homeless people
By Lizard333 from Orange County, CA
Overall blah experience. Would not recommend. Not sure where all these positive reviews are coming from. There’s major construction directly outside the hotel that will keep you up with cars driving over metal plates. Homeless people directly outside in the parking lot. Cockroaches, yes even the little ones, all throughout the hallways.
Only stay if you can get a top floor otherwise you’ll be up all night with no sleep.
Don’t bother complaining to the front desk, they will promise to handle it and call you back but they won’t do anything and you’ll be sitting there waiting around for nothing.
Two classy front desk girls laughed loudly about having suspended drivers licenses and still driving to work during our check in process. Weird.
Breakfast was good, the attendant was very kind and sweet.
After seeing roaches in the hallway the following morning and getting zero sleep, we decided to end our trip early and not stay an additional night.
We received an email from the front desk apologizing stating we would receive a refund for our experience. However a week later, I’m still not refunded and they tried charging my card AGAIN for more money.
When I called to inquire about why I was being charged a week later, they argued with me that the previous full refund was a mistake. Of course this is happening Friday afternoon after management has left for the weekend. Very odd. You would think a manager would have called me
If there was an error like that.
Would never recommend this “hotel”
Customer avatar
Posted by
onMay 3, 2025
Hi Lizard333,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Salinas.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Brisbane isn’t lovingly called BrisVegas for nothing and with its authentic local hospitality and modern design, voco® Brisbane City Centre is right at home in the sun-drenched Queensland capital. voco® Brisbane City Centre’s North Quay position playfully piques the curiosity of guests as they enjoy their surroundings during their charmingly different hotel stay. Escape the daily grind and indulge in retail therapy at Queen Street Mall or if sightseeing is on the agenda, King George Square, the Museum of Brisbane and the city’s celebrated Art Precinct at South Bank are all close by. With cushy bedding, vibrant art, smart in-room technology, and bathroom amenities that melt the stress of any day away, our 194 premium rooms are more than just a place to rest your head. Kick-start your morning with a barista coffee and get the lowdown on where to go, what to see and where to eat in Brisbane from our warm, genuine hosts. Our purpose is to inspire every part of your stay so you can reconnect, and rest. Fuelled with the voco® energy, our rooftop pool offers fun in the sun, and our dining space, Kraft & Co., serves up craft brews, local wines and cocktails, shapeshifting from cafe to lounge to bar as the day turns to night. Wind up or wind down, go at your pace, your own way - voco® Brisbane City Centre is refreshingly different.
 
Overall
2 out of 5
2 out of 5
Not what I pre purchased on Wotif.
By KitE from Brisbane
No onsite restaurant (had broken down 2 days prior), limited room service, no mini bar or robes. Access to pool (card reader) broken for many clients - didn’t matter anyway - pool wasn’t heated and no spa. Poor amenities.
Customer avatar
Posted by
onMay 3, 2025
Hello KitE,
Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.
We appreciate you as valued members of IHG One Rewards and thank you for staying at the voco Brisbane City Centre.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience unmatched hospitality and the vibrant contemporary ambiance of the Holiday Inn® San Antonio - Riverwalk. Located in the heart of the city and on the San Antonio Riverwalk, our hotel is within steps of the city's top attractions, entertainment, and historic landmarks. Right outside our doors, explore The Alamo, Historic Market Square, Alamodome, and the Majestic Theater. The Henry B. Gonzalez Convention Center is walkable just six blocks away. Relax and renew in our rooms and suites with city and river views. Get energized in our Fitness Center and take a dip in the heated pool. Swing by Mugg's Cafe for gourmet coffee before exploring San Antonio or enjoy delicious Tex-Mex and cocktails at Windows on the River Restaurant and Lounge.
 
Overall
3 out of 5
3 out of 5
Not bad !
By No nickname my refund !! from N/A
It's ok ! Not excellent ! They charge me nore my original price when I book my reservation was $222.11 they charge me $245.59 more not good at all nees my refund !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer avatar
Posted by
onMay 3, 2025
Hello Valued Guest,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Holiday Inn San Antonio-Riverwalk.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Freshly renovated and stay Inspired at the Holiday Inn Express® Harrisburg NE. The hotel's Hershey-Harrisburg area location lets travelers experience the best of central Pennsylvania from a convenient location. Families love being minutes from Hersheypark. Chocoholics will love visiting Hershey's Chocolate World. Tanger Outlets at Hershey offers world-class shopping for all ages and all interests. Visit the Giant Center, home to the Hershey Bears, for hockey games and for other entertainment. Hotel is close to downtown Harrisburg. Hollywood Casino at Penn National Race Course is minutes away, Gettysburg Battlefield and Amish Country Lancaster are just a short drive away. Business travelers visiting Harrisburg-Hershey will appreciate the hotel's convenient amenities like free high-speed wireless Internet access, Business Center The Hershey Foods, Milton Hershey School, Penn State Hershey Medical Center & College of Medicine and other area businesses are also minutes away. No matter your reason for visiting the Harrisburg - Hershey area, start your day at the free, hot Express Start Breakfast Bar, featuring cinn-a-bon cinnamon rolls and other hot items. Relax in the indoor, heated pool or work up a sweat in the 24-hour Fitness Center. For comfort, convenience & outstanding customer service choose this Holiday Inn Express® Harrisburg NE hotel.
 
Overall
2 out of 5
2 out of 5
Needs improvement
By mmdc from Maine
I booked 2 rooms for our family. Upon check-in 1 room had blood on 3 of the pillows. We were given another room and that was noted to be dirty. The 3 rd room was better. Breakfast foods were not filled. Pancake machine needed constant fixing. There was hand lotion rather than body wash in the shower and was not replaced upon request. Other than initial check in staff, attitudes were poor.
Customer avatar
Posted by
onMay 3, 2025
Hi Mmdc,
Thank you for choosing to stay at the Holiday Inn Express Harrisburg Interstate 81-Hershey and for being one of our IHG® One Rewards Gold Elite members.
We aim for a perfect retreat at our hotel, where comfort meets convenience, and I'm sorry to hear about your experience. We are dedicated to continually enhancing our service to ensure every guest enjoys a memorable stay, so I shared your feedback with our hotel management to improve guest satisfaction.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy easy access to La Toison d'Or shopping and leisure complex at the sleek Holiday Inn Dijon. For your biggest comfort, we have the pleasure to propose to you : SPA, Fitness Centre, outdoor swimming pool & kids area It's just a 15-minute taxi ride from Dijon Airport to the striking, avant-garde Holiday Inn Dijon. We're located within the cosmopolitan La Toison d'Or commercial centre and just 4km from historic central Dijon, 10 minutes by Tramway, "Toison d'or" stop just in front of the hotel, 15 minutes from "Prenois" racing circuit. Friendly staff will check you in to your minimalist-chic Guest room which includes complimentary wireless Internet and a stylish designer bathroom. Holiday Inn Dijon is a short stroll from La Toison d'Or and Parc Valmy technology parks and 2 kilometres from Dijon Conference and Exhibition Centre. Feel free to make use of our 24-hour Business Centre and 11 contemporary meeting rooms, all with natural light and wireless Internet. The hotel offers ample complimentary parking for you and your delegates. Catch live music at the Zénith concert hall opposite the hotel. Holiday Inn Dijon's futuristic Gallery 412 Restaurant serves an extensive buffet breakfast and creative French cuisine, with meaty Burgundian dishes and fruity red wines on the menu. Socialize over drinks and appetizers until late in lively Light Bar.
 
Overall
3 out of 5
3 out of 5
Expensive bad experience
By Paula from Yorkshire England
We upgraded for a pool view room. From the 6th floor pool view room, it only looks at the air conditioning on the roof of building across. Bar prices are expensive. Set menu at evening meal was not value for money, as we were still hungry afterwards. Staff were clearing tabies around us at 9pm, in preparation for breakfast, it felt very uncomfortable, and rushed, even though they serve till 10:30pm.
No spare pillows in the wardrobe. Only one complimentary plastic bottle of water, for two people.
The bathroom was dirty and well worn. Would not recommend room 619. Toiletries appeared to be diluted.
Customer avatar
Posted by
onMay 3, 2025
Hi Paula,
Thank you for choosing to stay at the Holiday Inn Dijon. We appreciate your business with IHG® Hotels & Resorts.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Every guest interaction is an opportunity for us to improve and deliver exceptional hospitality, so I shared your feedback with our local team so that the necessary steps will be taken to enhance our services and elevate guests' overall satisfaction.
We look forward to hosting you again.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn El Paso West – Sunland Park, a premier hotel located a block from The Shoppes at Solana and the Westside Shopping District of El Paso, TX. Our resort-style guest rooms provide a luxurious and comfortable stay, with amenities such as plush bedding, flat-screen TVs, and high-speed internet access. Our secure and controlled-access corridors offer a unique experience, with stunning views of the surrounding mountains. And when it's time to dine, be sure to visit our on-site restaurant, Nine Hundred Bar & Grill. Featuring a menu of delicious, locally sourced cuisine, you'll be able to indulge in the flavors of El Paso while enjoying a cozy and inviting atmosphere. During your stay, easily get to nearby attractions including Sunland Park Racetrack & Casino, Western Playland Amusement Park, El Paso Museum of Art, The Shoppes at Solana, El Paso Zoo, and more. Whether you're looking for outdoor adventure, family-friendly fun, or cultural experiences, our hotel's convenient location puts you within easy reach of all the area's top things to do. Whether you're traveling for business or pleasure, our hotel offers everything you need for a memorable stay. From our state-of-the-art fitness center and outdoor pool to our flexible meeting rooms and event spaces, we're committed to providing you with exceptional service and hospitality. Experience the best of El Paso at the Holiday Inn El Paso West – Sunland Park.
 
Overall
3 out of 5
3 out of 5
Disappointing breakfast
By JJJJ from Fort Worth
I was disappointed in my breakfast choices. Even lesser hotel brands offer a better variety.
While the spinach-egg white wrap was excellent, the “fruit” served with it was canned fruit cocktail… well below the standard expected! Even if the current economic situation is chaotic and might limit fresh fruit, frozen fruit is a better option than canned. Also, American berries are in season and filling the markets.
Customer avatar
Posted by
onMay 3, 2025
Hi JJJJ,
Thank you for choosing to stay at the Holiday Inn El Paso West–Sunland Park and for being one of our IHG® One Rewards members.
We aim to pioneer a memorable stay experience for our guests, and I'm sorry to hear about what happened. We are committed to creating a warm and welcoming environment through unwavering dedication to quality. I've shared your feedback with our local team to determine the necessary steps to strengthen our hotel standards.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A bright, modern hotel in Aberdeen's bustling West End, with WiFi and breakfast included Holiday Inn Express® Aberdeen City Centre hotel is right in  Aberdeen's West End , half a mile from the main rail and bus stations and 20 minutes by taxi from Aberdeen Airport (ABZ). The hotel is just around the corner from Union Street , Aberdeen's premier shopping destination with lively bars, restaurants and theatres.  Doing business in Aberdeen? The hotel is located close to regional offices for Shell, Total and Statoil. Two modern meeting rooms host 35 people each, with free WiFi , natural light and air conditioning. Freshly brewed tea and coffee, plus a lunchtime buffet option, will keep meetings productive. It's a 10-minute walk to Aberdeen's stylish Union Square shopping centre.  If you fancy seeing a show, His Majesty's Theatre is just five minutes on foot. Farther afield, you can explore Aberdeenshire's Castle Trail , or visit the region's whisky distilleries – ask friendly hotel staff for tips. For golfers, the hotel is three miles away from Royal Aberdeen Golf Club , while Trump International Scotland is only half an hour's drive. All guests enjoy free WiFi and an inclusive buffet breakfast  with selected hot items. The hotel's lobby bar  offers an excellent range of malt whisky, plus draught beer and wine.
 
Overall
3 out of 5
3 out of 5
Not one of the best Holiday Inns I have stayed in
By LisaS from United Kingdom
The walls of this Holiday Inn were so thin - I could hear people coughing in the rooms nearby, could hear them moving around above me, could hear talking and tvs. As I result I got hardly any sleep whilst I was there. View was of building tops - not scenic at all.
The breakfast only opened at 07:30 on the weekends, which I thought was strange as this is when most tourists stay - people were unable to eat breakfast because they had tours to get to which started at 08:00. Even a 07:00 start would be preferable. Average variety at breakfast.
No bar fridge
Good location, close to public transport and the sights of Aberdeen
Customer avatar
Posted by
onMay 3, 2025
Hello LisaS,
Thank you for choosing to stay at the Holiday Inn Express Aberdeen City Centre. We appreciate you being one of our Gold Elite members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I’m sorry to hear about your recent experience. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites, One of the Finest Clemson Hotels. Enjoy your stay at a state-of-the-art hotel in Clemson with cosmic, Clemson Tiger decor. Our Holiday Inn Express and Suites Clemson hotel is located at 1381 Tiger Blvd (HWY 123), minutes from Clemson University, home of the 2018 National Champion, Clemson Tigers! Our Holiday Inn Express of Clemson is located near the towns of Anderson, Central, Seneca, Easley, Liberty, Six Miles, Walhalla, Pickens and Westminster. Nearby attractions include Southern Wesleyan University, SC Botanical Garden, Lake Hartwell, Brooks Center for the Performing Arts, T. Ed Garrison Arena, Death Valley, and Little John Coliseum. Business travelers enjoy our location and corporate amenities, too. We are only minutes from Duke Energy, Reliable Sprinkler, Michelin, Milliken, Pickens Corporate Park, BASF, and Madren Conference Center. Our Clemson hotel has a 24-hour Business Center with copy and fax services, as well as a 1,300-square feet meeting room, which can accommodate up to 60 people. We offer great amenities to please leisure and business travelers, such as a free, hot breakfast bar, outdoor deck seating, a sun deck, a well-equipped Fitness Center and Wi-Fi Internet access. Stay at one of the finest hotels in Clemson, and enjoy our contemporary, well-appointed lobby, and a friendly staff waiting to show you real Southern hospitality. Must be 21 to register.
 
Overall
3 out of 5
3 out of 5
Staff was nice.
By Brad22 from Clemson sc
The staff was kind and welcoming. With that said the hotel was just ok.
Customer avatar
Posted by
onMay 3, 2025
Hello Brad22,
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention.
We appreciate your stay at our Holiday Inn Express & Suites Clemson - University Area. Thank you for being one of our Platinum Elite members of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.