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    February 14, 2017
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    May 10, 2025
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Corporate's Review Comments
 
Set in a renovated historic building next to the T-Mobile Center and Power & Light District, Holiday Inn Express Kansas City Downtown is perfect for business and leisure travelers. Located in the heart of Kansas City’s Central Business District, we offer easy access to I-70, I-35, I-29, and US 71. Explore nearby attractions like the Kansas City Convention Center, Kauffman Center for the Performing Arts, Crown Center, Crossroads Art District, Union Station, T-Mobile Center, and Country Club Plaza. Our prime location means you are only a five-minute drive from Charles B. Wheeler Downtown Airport (MKC) and 30 minutes from Kansas City International Airport (MCI). Guests enjoy complimentary breakfast, high-speed Wi-Fi, and access to our modern Fitness Center.
 
Overall
2 out of 5
2 out of 5
Cigarette smells
By business trip
My room smelled of cigarettes. The AC was blasting when I walked in, when I turned it down the smell was awful. I complained to the front desk but didn’t get assistance until the next day. I slept 2 nights in this room and fell ill Saturday 4/26 the day after check out. I’ve been out of work and ill for 6 days. Please do your due diligence and inforce your nonsmoking policy.
Customer avatar
Posted by
onMay 10, 2025
Hello Valued Guest,

Thank you for staying at our Holiday Inn Express Kansas City Downtown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Brookville Visitors Lodging With Us Rest in Comfort The Holiday Inn Express® Hotel & Suites Dayton West - Brookville promises to provide every guest with a relaxing stay thanks to the top-of-the-line amenities. This property is also located near Dayton International Airport (DAY), so you can travel in and out of the area with ease. While in Brookville, Ohio, corporate travelers lodging with us can utilize the on-site Business Center, which makes it easy to complete work on the road. The property also features a 312-square-foot meeting room for meetings while you're in town. We're near several companies, including Proctor & Gamble, Parker Hannifin, Green Tokai, Caterpillar, Dow Chemical and Henny Penny. The hotel's leisure guests appreciate our great location, which means they're close to Meadowbrook Country Club and Moss Creek Golf Course. While in the area check out the bike and walk trail, National Museum of the US Air Force, or take a day trip to Miami University. Since we're near venues like Circle G Arena and Preble County Fairgrounds, you'll never lack for something to do when you choose to stay with us. With a complimentary, Grab and Go Breakfast served each morning, you can start your day off the right way as our guest in Brookville. The hotel's amenities also include free high-speed wireless Internet access. Book your stay today!
 
Overall
2 out of 5
2 out of 5
Lowkey Shady
By ADag from Richmond, IN
I don’t enjoy leaving negative reviews, as I understand most people are doing their best — and I truly respect that. However, our experience at this Holiday Inn was unusually unsettling.
We booked a King Suite, and upon arrival, we were given our room number and key. When we entered the room, we quickly realized it was already occupied. Thankfully, no one was inside at the time — but the situation was alarming. When I reported it to the front desk, the response was a casual, “Well, I need to figure out who that is then...” We were then reassigned to a different style suite on a separate floor from the rest of our party, which was more inconvenient than anything else.
The suite itself had multiple issues: broken fixtures, a smoke detector hanging from the ceiling, no bathroom exhaust fan (which left the room hot and humid after a shower), and sticky floors. The door appeared damaged around the locks and knobs, almost as if it had been forced open at some point. The atmosphere was eerie — it felt both deserted and strangely unsecure. After mistakenly being allowed into someone else's room earlier, I couldn't shake the feeling that someone else might walk into ours. It was hard to fully relax.
I booked with the expectation of a reasonable standard based on the Holiday Inn brand, but unfortunately, this experience fell well below that.
Customer avatar
Posted by
onMay 10, 2025
Hello ADag,

Thank you for staying at our Holiday Inn Express & Suites Dayton West - Brookville. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Consider Us Home at the Candlewood Suites Bordentown at Ext 7 NJ Turnpike an extended stay hotel. We are located at the Joint MDL Base - Trenton - Bordentown. The Candlewood Suites Bordentown extended stay hotel is a member of the IHG family of brands Specializing in your extended stay experience, it is the perfect environment for government (per diem), relocation, temporary and corporate housing needs. The Candlewood Suites hotel is centrally located at NJ Turnpike Exit 7, Exit 56/57 of I-295 near Route 206; minutes from Trenton, Philadelphia, Florence, Hamilton, Princeton, Lawrenceville and Wrightstown business / real estate districts. Our location offers near access to. Joint Base MDL, Prince, Petro, Princeton University, Historic Philadelphia, Six Flags Great Adventure, Camden Aquarium and Waterfront Part. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short-term hotel needs. Our pet friendly hotel (fee) offers studio and one bedroom apartment like suites featuring fully equipped kitchens, spacious living and work areas, TV and free wired/wireless Internet. Other features include 24-hour Business Center with free Internet, free laundry facilities, a Fitness Center, a courtyard with grills and our signature Candlewood Cupboard convenience store.
 
Overall
3 out of 5
3 out of 5
Not much for the money
By Mr magic from Andover nh
Leave me alone I didn't want to write anything. The visit was meh enough. What else should I say. Blah Blah Blah j HH fhghhhg to gfhhg to gghhgh the ggg to g to to the HH to the ggghgg the g the the the ggghgg the g
Customer avatar
Posted by
onMay 10, 2025
Hello Mr magic,

Thank you for staying at our Candlewood Suites Bordentown-Trenton. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
Our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Your Orange Beach Oceanfront Hotel Stay Come enjoy our cozy Holiday Inn Express® Orange Beach - On the Beach hotel where every day feels like paradise. Our exceptional beachfront hotel provides views of the gulf from the comfort of your room. White sandy beaches, warm breezes, and pristine blue waters of the Gulf of Mexico are just outside our front door. Our convenient location off Perdido Beach Blvd puts you within driving distance of amazing dining and entertainment. Our Orange Beach, Alabama hotel is on the shores of the Gulf of Mexico - perfect for deep sea fishing, parasailing or wave running. There are countless activities to do during your stay at our Orange Beach hotel. See you soon!
 
Overall
3 out of 5
3 out of 5
No view
By Jean from Madison, MS
No view rooms. Only a few even available as hotel does not face ocean on 3 sides and surrounding buildings block view.
Customer avatar
Posted by
onMay 10, 2025
Hello Jean,

Thank you for staying at our Holiday Inn Express Orange Beach-On The Beach. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Orlando Airport, our sll-suite hotel located just 1.5 miles from the Orlando International Airport. Our hotel at Orlando Airport is just a short drive from various major Orlando attractions and entertainment destinations and less than an hour from the amazing Port Canaveral. The Staybridge Suites Orlando International Airport hotel offers luxury amenities and services at an affordable price. Our guests, whether staying for one night, a week, month or even one year, enjoy apartment-style living and various complimentary services at our hotel at MCO Airport. All of our guests can enjoy a full hot breakfast buffet each morning, our Social on Monday, Tuesday and Wednesday nights with complimentary food, beer, wine and soda, our 24-hour airport shuttle service as well as transportation to area restaurants and shopping. We are conveniently located near the VA Hospital and Nemours Hospital at Lake Nona, the Orlando Water Sports Complex, various Orlando Golf Courses, the Florida Mall, exciting downtown Orlando, the Amway Center and the Orlando Convention Center on International Drive. Our 3000 sqft of flexible meeting space caters to group, corporate, government, and association travelers alike. For business, relaxation or just fun in the sun, make your home away from home the Staybridge Suites Orlando International Airport, the hotel at Orlando Airport that has it all!
 
Overall
1 out of 5
1 out of 5
Disappointed
By Bobbi from Delaware
We called ahead to get a handicap accessible room. We were told no problem. Elevator was broke. We were put on 2nd floor room farthest away from elevator and front desk staff acted like we were a big bother. Room wasn’t handicap accessible.
Customer avatar
Posted by
onMay 10, 2025
Hello Bobbi,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2005 and thanks for staying with our Staybridge Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Poised as the gateway to the Rio Grande Valley, the Holiday Inn Express® & Suites Edinburg/McAllen is situated in the lovely Rio Grande Valley, placing visitors near attractions in the U.S. and Mexico. Business travelers looking for hotels in Edinburg, Texas are pleased to learn that we offer over 1,200 sq. ft. of event space, as well as a Business Center. We're located near several business hubs, including the Hidalgo County Court House, Doctors Hospital at Renaissance / Driscoll Children’s Hospital / Joslin Diabetes Center at Doctors Hospital at Renaissance, United States Border Patrol-Rio Grande Valley Sector, UTRGV, Vipers NBA Development League Arena.
 
Overall
1 out of 5
1 out of 5
DISAPPOINTED IN STAY AND SERVICE
By MRICETX from Texas
I have stayed at this location previous times, but this stay was the absolute worst. Staff was rude. Staff was going to put me into a standard room, but when i walked into the room it was not a stardard room it was a suite which is not what i asked for. I called down to desk and he said that was all he had. Hotel still charged me the suite price, even though i asked for a standard room.. he should have gave me the same price as the standard room. It was not my fault he made an error and could not move me. When arriving to the room, room had no ice bucket and went to ask for one at the front desk she said she could get one from another room, not acceptable. Went to warm food up in the microwave, and there was not a plate inside to sit the food on. We are true IHG customer's and this was complete unsatisfactory.
Next time im in Edinburg, i will not be staying at this hotel. I will venture my other options if this is how this hotel operates.
Customer avatar
Posted by
onMay 10, 2025
Hello MRICETX,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Gold Elite member. Thanks for your loyalty since 2015 and thanks for staying with our Holiday Express and Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Downtown Chattanooga! Strategically positioned between the Southside and Downtown areas, the Holiday Inn Express & Suites Downtown Chattanooga is a convenient location for the Scenic City's main attractions and local businesses. Families and outdoor lovers will appreciate the numerous activities the city has to offer. Minutes from beautiful Lookout Mountain, guests will enjoy views from Rock City and the natural rock formations of Ruby Falls . Downtown attractions like the Tennessee Aquarium, Discovery Museum, and Riverfront are perfect for leisure time with the family, while the historic Southside is home to unique dining and nightlife options. Our location is also ideal for those coming to the city for business--TVA, EPB, and Blue Cross Blue Shield are a few of the local businesses nearby. The Holiday Inn Express & Suites Downtown Chattanooga is certain to please the busy executive or leisure traveler with an array of special amenities including a free hot buffet breakfast, free Wi-Fi , a business center, and a 585 sq. ft. meeting room perfect for small meetings. Guests can continue their health routine in our 24-hour fitness center and indoor pool. In the evening, relax in our cozy guest rooms and suites with comfortable bedding, a flat-screen TV, a large desk, and an ergonomic chair. Friendly service and a relaxed Southern atmosphere await at our Holiday Inn Express & Suites.
 
Overall
2 out of 5
2 out of 5
CHSH
By CHSH from Pennsylvania
Outdated hotel, needs renovated. All bathroom amenities were nearly empty. had to pay for parking 🙁 breakfast choices were not up to par compared to other Holiday Inn Express locations we have stayed.
Probably won’t stop here again
Customer avatar
Posted by
onMay 10, 2025
Hello CHSH,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for staying with our Holiday Inn Express and Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly Renovated Port Aransas Hotel Located on Texas Gulf Coast One of the best things about being a beach hotel in Port Aransas is a convenient address just 1.5 blocks from the warm sand and blue ocean of the Gulf of Mexico. Wake-up everyday to the sound of whistling seagulls and crashing waves when you stay at the Holiday Inn Express® Hotel & Suites Port Aransas - Beach Area. From picnicking and fishing at the Mustang Island State Park to beachcombing, birding and sunbathing right outside our doors, our beach hotel in Port Aransas puts you right in the midst of an array of outdoor activities. Feel free to play a round of golf at Palmilla Beach Golf Club or watch more than 200 yachts sail in from Galveston during the annual October Harvest Moon Regatta while you're here. With 750 sq ft of event space and a business center with fax, copy and print services, our property is the place to "Stay Smart" for business travelers in Port Aransas, Texas. Lodging with us puts you just minutes from Harbor Island, the University of Texas Marine Science Institute and ConocoPhillips, and it gives you access to free high-speed internet access. With complimentary amenities like an outdoor pool, a kiddie pool and a whirlpool to guarantee a relaxing stay while you're in Port Aransas, Texas, lodging with us is a vacation dream. Fill-up with items from the free, hot Express Start breakfast bar, then head to the beach to enjoy the rest of your stay with us!
 
Overall
2 out of 5
2 out of 5
Worst customer service of any ihg hotel
By Dano from Houston Tx
Upon checkout the front desk person was rude beyond explanation.
Customer avatar
Posted by
onMay 10, 2025
Hello Dano,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Gold Elite member. Thanks for your loyalty since 2014 and thanks for staying with our Holiday Inn Express and Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Our brand new Formula Blue hotel in Van Horn, TX is located right off I-10, which is the southernmost cross-country interstate highway in the United States. Van Horn is a small and serene town that is part of Culberson County in West Texas. At the Holiday Inn Express & Suites Van Horn , guests will truly experience peace and serenity, plus the warmth and hospitality that small towns tend to offer. Visitors may admire the scenic and amazing mountain views that surround this town; and even get a chance to marvel at them up close by taking a guided driving or hiking tour at Red Rock Ranch which is conveniently located just 2 miles from the hotel. Guests can also practice their golf swing at the Mountain View Golf Course situated 2 miles south from the hotel. Thousands of travelers drive through the town on their way to visit somewhat near attractions in the area like Carlsbad Caverns (120 MI), Big Bend National Park (173 MI), Marfa (74 MI), and El Paso (119 MI) so if you need a place to rest for the night make sure you stay at the Holiday Inn Express & Suites Van Horn. This brand new hotel is proud to provide free high-speed wireless Internet access throughout the property and a state of the art fitness center. You'll love our spacious and relaxing rooms too. Ready to get back on the road? Make sure you start your morning just right with our hot Express Start Breakfast Bar. Make your reservations today to take advantage of our great rates!
 
Overall
3 out of 5
3 out of 5
Wish it Would Improve
By Charlie from Florida and Michigan
We stayed there (where else can you stay if IHG) going and coming. Disappointing to see the same shortfalls present on our second stay. Pool closed; Laundry inop; fitness area still the same (lack of certain weights; broken TV, etc) and broken access door latching mechanism at west side. I pointed out these things to the management on our first stay, but no change after a week.
Can't help but think they are the only option from Tucson to Austin, so why worry?
Customer avatar
Posted by
onMay 10, 2025
Hello Charlie,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 1994 and thanks for staying with our Holiday Inn Express and Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Lucknow Airport welcomes you to explore the beautiful city Lucknow which is known for its polite mannerism and warm hospitality in Uttar Pradesh, India. It has 190 spacious and cozy rooms and suites with air-conditioning and free Wi-Fi, which give a view of the cityscape as well as the pool. All the rooms are furnished with a blend of style and functionality in mind. The hotel features modern interiors, picturesque outdoors, 24 hours fitness center and matchless banquet space, making for an ecstatic potion appealing to the heart and the senses. Holiday Inn Lucknow Airport boasts of an array of Food & Beverage outlet. It has Viva-all-day dining, Viva Deli, a lobby bar, a pool side bar and barbeque & grill at roof top terrace restaurant & bar. The hotel is minutes away from Chaudhary Charan Singh International Airport. Walking distance to Transport Nagar metro station which provides easy access to the major city center. North India’s largest shopping mall are approximately 10 minutes’ drive from the hotel.
 
Overall
3 out of 5
3 out of 5
Key cards not working and creating hectic
By Dr sb from India
Key cards not working at night at the time of room check in and not even in the morning after getting it checked at the reception. Waiting out side the room for long was very irritating.
Customer avatar
Posted by
onMay 10, 2025
Hello Dr sb,
We appreciate your feedback. It’s great to hear from our valued guest. Thanks for your loyalty and thanks for staying with our Holiday Inn.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.