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    February 14, 2017
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    May 15, 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
 
Overall
3 out of 5
3 out of 5
Hotel is OK.
By David from Arkansas
Reserved for 4 people. They only had 2 towels for 4 people to take a shower. Staff supplying the rooms should have something to let them know how to supply the rooms. (How many people will be in the room)
Customer avatar
Posted by
onMay 14, 2025
Hi David,
Thank you for staying at our Holiday Inn Express & Suites Jackson Downtown - Coliseum during your stopover. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled in the prestigious Banjara Hills area, Holiday Inn Express Hyderabad Banjara Hills offers a smart, efficient stay for today’s travellers. The hotel is a preferred choice for medical tourists and professionals due to its close proximity to leading healthcare institutions. With 170 well-appointed rooms, the property provides a relaxing and convenient retreat for business and leisure travellers alike. Guests can explore iconic landmarks such as Hussain Sagar Lake, Golkonda Fort, and the historic Charminar, all within easy reach. For seamless connectivity, the hotel is just 40 minutes from Rajiv Gandhi International Airport and 26 minutes from Secunderabad Railway Station. Complimentary amenities, including high-speed Wi-Fi, a 24/7 Fitness Center, and a Self-Service Laundromat, ensure a hassle-free stay. Each 145 sq. ft. non-smoking room is designed to prioritize comfort and modern convenience, featuring cozy beds, revitalizing showers, and functional workspaces. Whether you’re in Hyderabad for business, leisure, or medical purposes, the hotel’s central location makes it an ideal base. Joining IHG® One Rewards further enriches your experience. Earn points for Reward Nights with no blackout dates, enjoy Member Rates and Offers, and take advantage of free Wi-Fi and late check-out. Membership allows you to unlock a world of benefits, ensuring every visit is more rewarding and enjoyable.
 
Overall
1 out of 5
1 out of 5
Most uncomfortable and unpleasant stay
By Moiz from USA
Personally, I would never stayat this particular hotel. Misleading pictures on the internet site.
Customer avatar
Posted by
onMay 14, 2025
Hi Moiz,
We appreciate your stay at the Holiday Inn Express Hyderabad Banjara Hills. Thank you for being an IHG One Rewards member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Upscale Limited Service Hotel Just a short drive away from I-70, E-470 and I-25, our Holiday Inn Express® Hotel & Suites Denver Airport DIA hotel's location provides convenient and easy access to many attractions and businesses. Our corporate travelers rave about our lightning fast Internet and our fitness center with Precor equipment. Print out your boarding pass in our 24-hr business center with workstation and printing services. Our hotel is near Flight Safety International, Panasonic, and Raytheon. Need some meeting space while you are here? Our board room can accommodate up to 12 people. We are close to sports venues such as the Broncos, Nuggets, Colorado Avalanche and Colorado Rockies. Other attractions nearby are the Mission Ballroom, Denver Zoo, Botanical Gardens, Dicks Sporting Goods Park, Aurora Sports Park, National Western Stock Show, and the Denver Art Museum. Make sure to start your morning out right with our signature hot breakfast! Stay Smart with the Holiday Inn Express Denver Airport!
 
Overall
1 out of 5
1 out of 5
surprise billing
By cs-Cheyenne from cheyenne, wy
Only when I arrived at the hotel 3 weeks after making the reservation late at night did I find out that they charge $16 for SELF PARKING!
This is considered surprise billing and is not OK!
Customer avatar
Posted by
onMay 15, 2025
Hi cs-Cheyenne,
We appreciate your stay at the Holiday Inn Express Hyderabad Banjara Hills. Thank you for being an IHG One Rewards member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We can't wait to welcome you to Staybridge Suites Kansas City Independence! Our hotel is located in Independence, Missouri, just a short 15 minute drive from downtown Kansas City, MO. Whether you're traveling for business or pleasure, Interstate 70 allows easy access to the area's best attractions and major corporations in our area. Enjoy the Truman Home & Library, Vaile Mansion, Historic Courthouse and so much more on our history Independence Square. Major corporations like AT&T, Fike, Lake City, Fresenius, Unilever are all located within 20 minutes from our front door. Start your day off with a hot breakfast, 7 days a week. Relax in our spacious suites, with separate bedrooms, living rooms and fully equipped kitchens. For entertainment or to finish up some work, our high speed Wi-Fi and business center will allow you the access you need. Our complimentary laundry room and 24/7 fitness room provide the comforts of home while on the road. Catch our boys in blue play at Kauffman or pick up a football game from our 2023 Super Bowl Champions, Kansas City Chiefs. Come back and unwind in our courtyard, providing an oasis for your comfort. Enjoy a dip in our heated pool, roast marshmallows or enjoy a glass of wine. Whatever you choose to enjoy, our courtyard provides ample seating to relax with your company. Come and see us at Staybridge Suites KC – Independence, your home away from home.
 
Overall
2 out of 5
2 out of 5
Not so good!
By PamL from West Virginia
Not a very good experience! The AC didn't work in our room. The refrigerator didn't work and we wasted 30.00 worth of food. Never had hot water. All the people at the front desk, although nice, did nothing but complain about the job and gossip about each other. The man on the evening shift was rarely at the desk. He was sitting in the lobby eating and watching basketball very loudly. Laundry room was filthy. By the other reviews I thought this was going to be a great place. We ended up checking out early. Would not recommend
Customer avatar
Posted by
onMay 15, 2025
Hi PamL,
We appreciate your stay at the Staybridge Suites Kansas City-Independence. Thank you for being an IHG One Rewards member.
We want our guests to feel as comfortable as family members, and I'm sorry for what happened. I have shared your comments with our hotel management, and I'm confident they will take steps to improve.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites of Jacksonville, IL. With a convenient location off I-72, and situated between Hannibal, Missouri and Springfield, Illinois, our hotel in Jacksonville, IL is a great choice for all travelers. If you are in town for business, you might like to know that we are just minutes from Passavant Hospital, Reynolds, Nestle, and Illinois College. The downtown square and Hamilton’s Catering are a short drive away. Coming into the area for a game of softball or baseball? The Future Champions Sports Complex is less than 6 miles away. Jacksonville’s history is right at your fingertips when you stay with us. Downtown Jacksonville is three miles away and features historic sites such as Governor Duncan's Mansion, General Grierson's Mansion and many Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is a few miles from our smoke free hotel. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Jacksonville, IL, enjoy your stay at the Holiday Inn Express & Suites Jacksonville.
 
Overall
3 out of 5
3 out of 5
One Night Stay
By JC12 from MO
This is an older building and the years are showing, carpet needs to be replaced, door frames need to be repainted, etc.
Customer avatar
Posted by
onMay 15, 2025
Hi JC12,
We appreciate your stay at the Holiday Inn Express Jacksonville. Thank you for being an IHG One Rewards member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A comfortable Portsmouth hotel in a waterfront leisure complex, with breakfast included. Holiday Inn® Express Portsmouth - Gunwharf Quays hotel is within walking distance of many local attractions. You can catch a direct train to London from nearby Portsmouth Harbour Station, and ferries to the Isle of Wight or France from Portsmouth International Port , a 10-minute drive away. The M27 motorway is close by, and you can drive to Southampton Airport (SOU) in 25 minutes. Gunwharf Quays , right outside, has a cinema, designer outlets, bars and restaurants, and the Spinnaker Tower offers breathtaking harbour views. Kids will love Portsmouth Historic Dockyard , where they can see Nelson's HMS Victory from the 1805 Battle of Trafalgar, the parkland along the seafront, and nearby Southsea Beach. If you’re visiting on business, you can host events for up to 20 people in our 2 light-filled meeting rooms . At this hotel you can enjoy: free WiFi, off-site parking, an All Day Dining menu. Set yourself up for the day with the inclusive Express Start Breakfast™ buffet, featuring scrambled eggs, baked beans, sausages and continental items. Our casual lounge is a great place to meet colleagues or relax with friends over drinks, and after a busy day, you can retreat to a comfortable bedroom to watch a movie on the flat-screen TV.
 
Overall
3 out of 5
3 out of 5
Great location, sofa beds could be better
By SLPB from North wales
Great location for our visit to Portsmouth.
The parking is great and a fantastic price.
The shower in our room
Was luke warm and took ages to even get to that.
The sofa beds are incredibly uncomfortable so if booking for more than 2 guests I would factor this in. Main beds were firm and comfortable.
Customer avatar
Posted by
onMay 15, 2025
Hi SLPB,
We appreciate your stay at the Holiday Inn Express Portsmouth - Gunwharf Quays. Thank you for choosing IHG Hotels and Resorts as your travel partner.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites in the Summerville-Charleston area of South Carolina! Located just off Interstate 26, close to Nexton, and minutes from the heart of Charleston and North Charleston businesses, our hotel is less than a 20-minute drive from Charleston International Airport (CHS). Discover Summerville, a town renowned for its flora, historic charm, and Southern hospitality. Encompassing Berkeley, Charleston, and Dorchester counties, Summerville is proudly known as the "Birthplace of Sweet Tea." Follow our "Sweet Tea Trail" to experience the best our city has to offer. Our hotel is conveniently situated next to Azalea Square shopping center and near major corporations such as Boeing, Volvo, Daimler Chrysler, TBC Corporation, and Southeastern Freightlines. We are also just a few miles from the Palmetto Commerce Business Parkway. While you're here, explore one of our beautiful golf courses like Summerville and Pine Forest Country Clubs or Legend Oaks. If you fancy a beach day, Folly Beach, Sullivan's Island, and Isle of Palms are all just a brief 45-minute drive away. Additionally, visit one of our historic plantations, such as Magnolia Plantation & Gardens, Middleton Place, or Drayton Hall. We warmly welcome you to Summerville and invite you to discover all that our charming town has to offer.
 
Overall
1 out of 5
1 out of 5
Bed Bugs
By Charleston01 from Charleston, SC
Selected the hotel for its high rating and location. Within 30 of checking in bed bugs discovered crawling on my daughter who was laying on the bed.
It’s currently 2 days since the stay and still waiting for manger Hope to contact me. I have photos.
Customer avatar
Posted by
onMay 15, 2025
Hello Charleston01,

Thank you for staying at our Staybridge Suites Summerville - Charleston Area. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Less than 10 minutes from Minneapolis–Saint Paul International Airport and nine miles from downtown Minneapolis, the Crowne Plaza MSP Airport – Mall of America is at the heart of the Twin Cities' best. With a complimentary airport shuttle, traveling is seamless, while nearby attractions like the Minnesota Zoo, Target Field, and Nickelodeon Universe Theme Park promise entertainment for all. Perfect for gatherings of any size, our 8,900 square feet and 11 versatile indoor event spaces make every corporate meeting or social celebration exceptional. Unwind in thoughtfully designed guestrooms featuring modern comforts and free Wi-Fi. After a busy day exploring Bloomington or attending events, recharge in our fully equipped Fitness Center, take a refreshing dip in the indoor pool, and savor a craft beer or signature dish at AiRECraft Grill. Your Twin Cities experience starts here.
 
Overall
2 out of 5
2 out of 5
The worst use of points
By ItsBo from Indianapolis, Indiana
It might be my fault. I have very high standards for Crown Plaza. I worked at a crown plaza.
However! The elevators at this place are peeling. The night shift dude can't make eye contact and then tried to gaslight me about it. Luckily my husband was able to get us checked in.
When you take a shower you're gonna be standing in about 3 inches of water, and you can't even tell anyone because the gaslighting misogynist probably flagged you as a problem, I did call him a dick.
The crown plaza i worked for had 2 active train lines running through it, and I feel like this place must have 9 train lines running. Vibrantly loud at all times!
The hot tub had 2 working jets.
The pillows were nice! We didn't get bedbugs.
Ultimately it was a reasonable way to get rid of my ihg points and loose respect for the brand so I can move on to something else.
Customer avatar
Posted by
onMay 15, 2025
Hi ItsBo,
Thank you for your stay at Crowne Plaza Hotels & Resorts MSP Airport - Mall of America. We appreciate your business and Silver Elite membership with IHG® One Rewards. Providing outstanding service and supporting your travel needs are always top priorities for us. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and hospitality every guest expects from an IHG Hotels & Resorts property. If you'd like to discuss this further, please feel free to reach out to your direct supervisor.
Thank you again for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
2 out of 5
2 out of 5
Double charged and not refunded. Nobody knows what to do so they keep giving me phone numbers!
By SUSAN from Cuero, Texas
I have never been so disappointed with a Holiday Inn! We were double charged and still haven't refunded and the $75 charge has yet to be refunded also! No help what so ever
Customer avatar
Posted by
onMay 15, 2025
Hi SUSAN,
Thank you again for your stay with us at Holiday Inn Corpus Christi Downtown Marina. We appreciate your business. Our goal is to ensure you have a memorable and seamless travel experience. I am sorry we missed the mark this time.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and emailed you to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Find modern comfort and convenience at Holiday Inn Conference Centre Edmonton South, located in the lively South Edmonton area. As a top business hotel, we combine stylish design with a warm welcome, making every visit, whether for business or leisure, truly special. Nestled in the bustling hub of South Edmonton, our hotel is a stone's throw from major attractions and shopping paradises. Dive into the retail extravaganza at South Edmonton Common, North America's expansive open-air mall, or venture a little further to immerse yourself in the endless wonders of West Edmonton Mall. With entertainment and shopping delights just minutes away, your Edmonton adventure starts here. For sports teams and enthusiasts, our location is unbeatable, with quick access to premier sports facilities, ensuring you're always close to the action. Connect and unwind with ease, thanks to our hotel's complimentary high-speed Wi-Fi, ensuring you're always just a tap away from the digital world. Whether it's a splash in the indoor pool or savoring culinary masterpieces at our on-site restaurants, Ricky's All Day Grill and Monsoon Restaurant & Lounge, we cater to all your needs. Retreat to our plush rooms, where luxury bedding and premium mattresses promise a night of serene slumber. Each space is thoughtfully equipped with essential comforts, from a fridge and microwave to an in-room Keurig coffee maker.
 
Overall
3 out of 5
3 out of 5
Better Value at Similar Hotels
By Cin2025 from British Columbia
There are several options for better accommodations and service in Edmonton. Would not recommend this hotel. The train passes several times during the night on the tracks located right out the room window. Housekeeping was poor. Hotel had coffee and lemon water in the lobby but most of the time it was empty and not attended to. Lemon water dispenser was empty at night (except for the sliced lemons) and was in the same condition the next morning.
Customer avatar
Posted by
onMay 15, 2025
Hi Cin2025,
Thank you for your stay at Holiday Inn Conference Center Edmonton South. We appreciate your business. Delivering excellent service and meeting your travel needs are always top priorities for us. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of comfort and hospitality every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.