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    February 14, 2017
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    May 18, 2025
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Corporate's Review Comments
 
Enjoy Your Orange Beach Oceanfront Hotel Stay Come enjoy our cozy Holiday Inn Express® Orange Beach - On the Beach hotel where every day feels like paradise. Our exceptional beachfront hotel provides views of the gulf from the comfort of your room. White sandy beaches, warm breezes, and pristine blue waters of the Gulf of Mexico are just outside our front door. Our convenient location off Perdido Beach Blvd puts you within driving distance of amazing dining and entertainment. Our Orange Beach, Alabama hotel is on the shores of the Gulf of Mexico - perfect for deep sea fishing, parasailing or wave running. There are countless activities to do during your stay at our Orange Beach hotel. See you soon!
 
Overall
3 out of 5
3 out of 5
Re-training
By Southern10 from Mississippi
The room cleaners would ride the elevators up and down with thir carts over a period of time, playing on their phones, while preventing customers from getting on the elevators.
I also discovered one sitting in the stairwell on her phone( had to resort to the stairs since unable to get an elevator). This costs the hotel in employee time wasted and bad customer service.
Customer avatar
Posted by
onMay 18, 2025
Hello Southern10,
We appreciate your feedback. It’s great to hear from our IHG One Rewards Diamond Elite member. Thanks for your loyalty since 2004 and for always staying with our Holiday Inn Express.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Newark, just 7 minutes from Newark Liberty International Airport. Our hotel puts you near all the best attractions in the Elizabeth area of Newark, from the historic Anheuser-Busch Co. brewery to the concerts, sports, and family-friendly shows at Prudential Center. We’re also within walking or biking distance to Rosemount Memorial Park, plus local dining and shopping. At our hotel, enjoy a free, hot breakfast every day, plus a 24-hour fitness center, complimentary airport shuttle, and spacious business center. Rest each night in a plush bed with a soft duvet before tackling the day’s adventures. With free, fast Wi-Fi and a dedicated workspace in your room, you can get things done when you’re not relaxing or adventuring.
 
Overall
1 out of 5
1 out of 5
Bad desk person
By Cesar from Texas
It seems to me that the person who was supposed to check out us out behaved as if he was actually working under duress. The treatment was very unpleasant.
Customer avatar
Posted by
onMay 18, 2025
Hello Cesar,
Thanks for choosing Holiday Inn Express Newark Airport – Elizabeth for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Platinum Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
 
Overall
1 out of 5
1 out of 5
Very outdated property. Poor cleanliness.
By Lulu86 from Jackson, Ms
We only booked one night in this hotel. Thank goodness because if it was more than one night we would have left. The location is good. Price was OK. The hotel property needs a major work. It is way overdue for a remodel. Everything was old and outdated. There were two lights above the sink, by the mirror. One on the left one on the right. One of them was a yellow light and the other one was a bright white. This made it difficult to put on my make up. There was also hair in the sink when we arrived. The toilet had hard water stains in it. Our room had two double beds. We only got two bath towels. We had two adults and two kids. So this was problematic. The shower curtain had stains. The showerhead had pink mold on it. The water got extremely hot, that was nice. There was no water pressure, that sucked. When lifting the knob to turn the shower on, the faucet came out of the wall. The sheets and pillow cases had stains as well. The mattress was OK. Overall this property is very outdated and needs to be remodeled badly. I would not stay here again and I would not recommend anyone to stay here.
Customer avatar
Posted by
onMay 18, 2025
Hello Lulu86,
Thanks for choosing Holiday Inn Express & Suites Jackson Downtown - Coliseum for your business lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A smart Chester hotel on racecourse grounds, with inclusive breakfast and a bar. Holiday Inn Express® Chester - Racecourse hotel is next to racecourse eateries and a five-minute walk from the city centre. Trains from Chester Station, a mile away, reach Manchester Airport (MAN) in just over an hour. Up to 15 business guests can gather in the hotel's naturally lit meeting room, and there are catering options for a productive working lunch. Chester is among the UK's most famous historic towns, and close to the hotel you can walk the ancient city, following in the footsteps of long-gone Roman soldiers. The Grosvenor Museum, Chester Cathedral and medieval Chester Castle are all within a 15-minute walk of the hotel, as is Grosvenor Shopping Centre if you're in need of some retail therapy. At this hotel you can enjoy:-Free Wi-Fi An electric car charging point Express Start™ Free breakfast In good weather, savour a delicious English or continental breakfast on the deck area, where you can also admire views of the racecourse with a drink in hand in the evenings. Discounts at 1 racecourse restaurant in the city centre means you can tuck into tasty dishes with a bit of change left over for a bet. After strolling back from dinner, retire to an inviting Next Generation room with Smart TV, USB ports and blackout curtains.
 
Overall
2 out of 5
2 out of 5
Okay stay
By Charmed150 from Newcastle
Hotel is fine
Very warm
Cleanliness needs improving
Breakfast was good
Customer avatar
Posted by
onMay 18, 2025
Hello Charmed150,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Chester - Racecourse as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Lucedale! Guests can enjoy a relaxing stay. Ideally located on US Hwy. 98 and centrally located between Mobile (MOB), AL and Hattiesburg (PIB), MS. The Mississippi Gulf Coast is a quick 30-minute drive. Don’t forget to visit The Mississippi Aquarium in Gulfport, MS! Business Travelers will enjoy staying here in Lucedale, MS. Some local industry and businesses include Georgia Pacific in New Augusta, Southern Pines Energy and the new ENVIVA wood pellet plant. Featuring hotel a 24-hour business center and an event space that is ideal for corporate meetings or banquets. And, stay connected during your stay with free wireless high-speed Internet. When guests can enjoy all hotel amenities such as, an Outdoor Pool, 24 Hour Fitness Center, Guest Coin Laundry Facility, Express Market and of course, Complimentary Hot Breakfast each morning. Don’t forget your fur baby because we’re also pet-friendly! Coming in town for leisure travel? Be sure and enjoy an array of fun activities in Lucedale such as Praise in the Park, the Pecan Festival and Two Rivers Bluegrass Festival. Anglers, don’t miss out on Trophy Bass Fishing competition! Book your reservation today and make the smart choice for your lodging when staying in Lucedale, MS.
 
Overall
3 out of 5
3 out of 5
Only hotel in the area….
By Thomas b from None
For the price I felt the rooms definitely could have been cleaner. The air felt thick, and muggy- and almost had a moldy smell. Front desk was kind of rude, but I’m sure she hated her job. Tons of people hanging out in the parking lot, which made me feel un-easy. But had no choice in staying, as there isn’t much in the area.
Customer avatar
Posted by
onMay 18, 2025
Hello Thomas b,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Lucedale as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Hotel Indigo Denver Downtown, where modern day pioneers and urban explorers are inspired to discover the perfect day in Denver. /p Our charming LoDo hotel features sliding barn doors and spa style bathrooms along with top-notch amenities and in house local experts ready to bestow their wisdom on what to do and where to go while you are visiting Denver. /p We are located across from Union Station and just steps from Coors Field and Ball Arena.
 
Overall
3 out of 5
3 out of 5
Hotel needs work.
By Wofer56 from Colorado
Location is convenient to many activities in and around LODO. However fees and knowledge of fees by staff are confusing. The Hotel website is confusing as far as pet fees. I understood it to read dogs 60lbs and below will not be charged a pet fee, yet we were charged 75 for a 9 lb Pomeranian. Also we had to go hunt down our car in the morning after paying for valet parking. No idea where the car was parked so I’m having to go from floor to floor to find my car. Front desk person said she would refund my parking fee for the inconvenience but after receiving my final bill, the charges were still there.
Customer avatar
Posted by
onMay 18, 2025
Hello Wofer56,
It's always a delight for us to host your stays. We appreciate you choosing the Hotel Indigo Denver Downtown-Union Station as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Alexandria - Downtown in the heart of Alexandria, Louisiana. The hotel is five city blocks off of Interstate 49 resting on the banks of the Red River. The Holiday Inn Alexandria - Downtown is Alexandria's premier full service hotel. We have Crossroads Tavern, Southern Heritage Bank branch and Aesthetician and Gold Dust Studio. The hotel has 11,800 sq. feet of meeting space and is attached to Alexandria Riverfront Center; which can accommodate larger groups. Enjoy the revitalized downtown entertainment district of Alexandria within a few steps of the front door. Centrally located between Shreveport and Baton Rouge off of I 49, a little over three hours NW of New Orleans, and less than an hour South from historic Natchitoches along the Cane River. Dine at Crossroads Tavern and enjoy a specialty southern cocktail. Or sit in the mall area of the hotel and enjoy a cup of coffee or one of our signature coffee specialty drinks from the Coffee Corner. The hotel also has a gym, pool, and laundry room and we are a pet friendly hotel, so bring your best friend and spend some quality time in the dog park adjacent to the hotel. For the business traveler we are centrally located and no more than five minutes from all major industry in Alexandria Pineville.
 
Overall
3 out of 5
3 out of 5
Need better clean and quieter rooms
By Jolynn from New Roads, La
Room needs more cleaning and updates need to be made. Seemed like they were rushed or not no trained to clean room properly. Room door needs to be able to be not have a pierce that closes that someone can’t look in room.
Customer avatar
Posted by
onMay 18, 2025
Hello Jolynn,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Alexandria - Downtown as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover comfort at Holiday Inn Detroit Northwest – Livonia, 19 minutes from Detroit Metro Airport, near Novi, Plymouth, Northville, and Farmington Hills. Direct access to I-275 puts us near Ford Livonia Transmission, Trinity Health, 3M, and Robert Bosch. We are a short drive from downtown Ann Arbor, home of the University of Michigan Wolverines, and near Baker and Eastern Universities. Visit Schoolcraft College, USA Hockey Arena, and Laurel Park Place. Relax in our spacious guestrooms, and enjoy amenities like free Wi-Fi, a heated indoor pool, a fitness center, and a hearty breakfast buffet. Breakfast is available weekdays from 6:00AM - 10:00AM and weekends from 7:00AM - 10:00AM for just $10 per person; kids under 11 eat free! Plan your next business meeting, wedding, or social event in our flexible meeting space for up to 285 guests. We are the ideal choice for business and leisure travelers.
 
Overall
1 out of 5
1 out of 5
Will be a great hotel, but not now! Construction Zone!
By KayA from Grand Rapids, MI
This might be a terrific hotel one day, but not now. It is the largest demolition zone I’ve ever experienced. I’m really surprised that the hotel remains open during this enormous project. It’s not just the hotel, it’s the whole surrounding area. It’s like entering a demolition zone.(my stay was May 7-9, 2025.)
Customer avatar
Posted by
onMay 18, 2025
Hello KayA,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Detroit Northwest - Livonia, where travel is a joy for all.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
1 out of 5
1 out of 5
Dirty hotel
By Anthonythegreat from White Plains NY
This was the dirtiest IHG hotel I've ever been in. The bathroom was not clean when wet checked in. The hotel gave us a second room, which was dirty.
Management has barely apologized for the poor condition of the entire hotel, which was not clean. The rooms need to be repainted also.
Customer avatar
Posted by
onMay 18, 2025
Hello Anthonythegreat,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Syracuse-Airport, where you have space to settle in. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Enjoy the Convenience of Our Petersburg, VA Hotel Welcome to the Holiday Inn Express® Hotel and Suites in Petersburg, Virginia, conveniently located off I-95 at Exit 45, just south of Colonial Heights and Fort Lee. Business travelers never have to worry about making it to a meeting on time, as we are just minutes from the Chudoba Parkway Business District, downtown Petersburg and companies such as Honeywell, Northrup Grumman, Rolls Royce, IBM, and Virginia State University . The 24-hour Business Center in our Fort Lee hotel features computer, print, fax and copy services to help you prepare for a day's work. Our hotel offers gives you easy access to the area's top attractions, including historic sites such as Pamplin Park and Petersburg National Battlefield, prime shopping and dining at Southpark Mall, and recreation at the Petersburg Sports Complex and the Virginia Motorsports Park. To ensure the best possible stay, our Petersburg, Virginia hotel's proud to offer some of the finest amenities around. You can take advantage of the hotel-wide free high-speed Internet access, maintain your workout routine at our 24-hour Fitness Center and unwind at our heated indoor pool, whirlpool and Jacuzzi. Add to these our complimentary Express Start hot breakfast bar featuring our delicious signature cinnamon rolls and, and you'll be sure to want to call the Holiday Inn Express® Petersburg, VA hotel your home away from home!
 
Overall
1 out of 5
1 out of 5
Rude and Dirty
By Anonymous
Rude black woman at the front desk. She put us in a dirty room which appeared to have dog urine on the mattress. I asked for another room and she got mad and asked me why was I checking the mattress. I said because the sheets were dirty and I need to see what I’m sleeping on. And obviously when I took off the sheets I found what appeared to be dog urine. So she caught an attitude and said they will come change the sheets and that’s all they can do. I asked for another room and the black woman said no because I used my points to get this room. Smh so because I’m a Gold rewards member and spent a lot of money to earn my points, I’m getting discriminated against. Someone please educate this uneducated woman! So I told her I’ll just leave if I can’t get another room that’s clean. So then the White House keeping woman had an attitude and said “just give her one of them other rooms, you know them other rooms!” What the heck is them other rooms. Well guess what they put me in a room that had what looked like dried dog poo near the floor on the dresser., black shoe prints on the sheets. By this point I realized these people is nasty not to mention the white woman touched the urine on the mattress with her bare hands, no gloves and didn’t even wash her hands afterwards. Nasty!
Customer avatar
Posted by
onMay 18, 2025
Hello Anonymous,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Petersburg - Fort Gregg Adams, where our guest's needs matter most. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2023.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.