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    February 14, 2017
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    May 21, 2025
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Corporate's Reviews
 
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Corporate's Review Comments
 
A Great Hotel for Business or Pleasure in Sunny Los Angeles, CA. The Holiday Inn® Los Angeles Gateway Torrance features deluxe guest rooms and suites including complimentary Wi-Fi, refrigerators, and Keurig coffee makers. Our banquet facilities offer a perfect setting for any business or social event, complete with on-site catering. Located in the Harbor Gateway business district with easy access to I-110, I-405 and 91 freeways you're 15 minutes away from Los Angeles International Airport, Downtown Los Angeles, and LA Live/Convention Center. The Port of LA and Long Beach are also nearby. Business travelers take advantage of being a mile from Honda, and Herbalife. Endless SoCal fun begins as close as South Bay beaches and nearby golf. Create family memories with short drives to Disneyland® Park, Knott's Berry Farm, Universal Studios, & the world-famous Santa Monica Pier . In the mood for shopping, visit Del Amo Fashion Center or take a day trip to Rodeo Drive. Sports enthusiast enjoys being 2.5 mi. from Dignity Health Sports Park. Catch Lakers, Clippers, Kings game at Staples Center or Dodgers, USC football game at their Stadiums. During downtime, visit our Ginger Lounge, take a refreshing dip in our outdoor pool, or enjoy the peaceful sounds of the lobby's koi pond. Start over by checking out our well-equipped fitness center to start your day refreshed.
 
Overall
4 out of 5
4 out of 5
Hotel is a great getaway
By Ann Grace from Glendale
This hotel stay was very good for my days of rest. I would recommend other guests stay here. Please make sure that room has good office chairs and their plumbing is good. Had problems with the toilet first but facilities came and fix that problem. My overall stay was very good. The survey is too long and time-consuming.
Customer avatar
Posted by
onMay 21, 2025
Hi Ann,
We're pleased to hear that you had a very good stay with us and appreciate your recommendation. We apologize for the initial inconvenience with the plumbing, and we're glad our facilities team was able to resolve it promptly. Your feedback about the office chairs and the length of our survey is noted and will be taken into consideration. We look forward to welcoming you back for another restful stay.
- Hotel Management
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Wake up to crisp mountain air at Holiday Inn Estes Park, your base camp for Rocky Mountain National Park adventures. Our hotel, conveniently located near the park's entrance, offers easy access to activities, boutique shopping, and diverse dining. Explore Trail Ridge Road, hike, bike, and witness wildlife. Relax by our lobby fireplace or outdoor firepits beneath the stars. Savor craft beer and comfort food at Latitude 105 Alehouse. Host meetings and events, enjoy our indoor pool with "dive-in" movies, and relax in a soothing hot tub. Our remodeled rooms feature plush bedding, mini-refrigerators, coffee makers, and free Wi-Fi, ensuring your Rocky Mountain stay peaks with perfection.
 
Overall
5 out of 5
5 out of 5
The best trip
By None from Greeley
The best experience at this hotel. Every time is a great time here specially for my kids. The s’mores experience outside is so cool.
Customer avatar
Posted by
onMay 21, 2025
Hi,
We're thrilled to hear that you and your family consistently enjoy your stays with us, especially the s'mores experience! It's wonderful to know that we're able to make each visit memorable for you. We look forward to welcoming you back for more great times.
- The Staff at Holiday Inn Estes Park
0points
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Welcome to the birthplace of jazz! Just two blocks from the French Quarter and Bourbon Street, Holiday Inn New Orleans-Downtown Superdome is your gateway to adventure in New Orleans. Explore nearby attractions like the National World War II Museum and the Audubon Aquarium and Zoo. Catch a game at Caesars Superdome and Smoothie King Center, or try your luck at Harrah’s Casino. We are also next to the Biomedical District, which includes the University Medical Center, VA Hospital, Tulane Medical Center, and LSU Health Sciences Center. Host events in our versatile venues and enjoy amenities like our rooftop pool, fitness center, and free Wi-Fi. Savor delicious dining at our onsite restaurant, and unwind in our spacious guest rooms with stunning city views. At Holiday Inn New Orleans-Downtown Superdome, we provide the perfect blend of comfort and convenience for an unforgettable stay.
 
Overall
4 out of 5
4 out of 5
The good, the bad, the ugly
By Mermaid from Henderson, NV
We stayed at this hotel because it is close to the Superdome where our grandson's Tulane U graduation commencements were to take place. We arrived before 10 am the first day due to our early airline arrival schedule. Had planned to wait around for the 4 pm check-in. But were very pleasantly surprised that the front desk checked us in right away. This was better than good. The decorations throughout are full of New Orleans charm. Very lovely. There always was a guard’s presence and needing a room key to activate the elevator made us feel safe.
The second day was the bad and the ugly part. When we came back from breakfast downstairs. Our room was serviced, except no new towel supply but one unused hand towel left over from yesterday. We asked the housekeeping down the hall, couldn't communicate due to their inability to speak English. We called the front desk twice. The answers were “the towels are coming”. Meanwhile our only towel got soggy from use. I finally went down to the front desk and was told the hotel was fully booked and were waiting for the laundry done. For a nice hotel with this problem is no excuse. This was really bad.
By the time we left for Superdoem@4:15pm, still no towel. When we returned around 8 pm, we got fresh towels. But the towels were semi-wet. When I get in bed the sheet felt damp. Therefore, it took me a long time to finally fell to sleep. This was ugly.
We took three breakfast and one late dinner at the restaurant. The service was excellent. The coffee had no freshly brewed flavor, very disappointing. We ordered four different dinner entrees, everyone was delicious. Overall, the proximity of the hotel location to the Superdome made it worth the stay. The restaurant on location was very convenient.
Customer avatar
Posted by
onMay 21, 2025
Hi,
We're glad to hear that you enjoyed our New Orleans charm and felt safe during your stay. It's wonderful to know that our front desk team was able to accommodate your early check-in and that you found our restaurant service excellent.
However, we sincerely apologize for the inconvenience you experienced with the towels and the dampness of the sheets. We understand how important these details are for a comfortable stay and we're sorry we fell short. Your feedback is invaluable and we'll ensure it's shared with our housekeeping team to prevent such issues in the future.
- Tamika Harris, Director of Guest Service
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The Holiday Inn-New London has expertly managed facilities and staff offering 100% guest satisfaction. Located just one mile off I-95 in New London, midway between Boston & New York, 2 blocks from the Amtrak Station, Orient Point, Long Island & Block Island Ferries, 15 minutes from the Groton-New London Airport, 45 minutes from T.F. Green Airport & Bradley Airport. The Holiday Inn-New London offers 120 well-appointed guestrooms, including four deluxe suites. Rooms are available with complimentary high-speed wireless Internet, coffee maker, hairdryer, iron and iron boards. We have an elegant Grand Ballroom with flexible meeting and banquet space for up to 300 people. La Luna handles up to 150 for cocktail parties, also our Eagle Room or Board Room for more intimate meetings or private dinners. Enjoy our indoor heated pool and Fitness Center. La Luna Restaurant and Lounge serves breakfast and dinner in an atmosphere conducive to both business and casual dining. Room service is available. Foxwoods Casino and Mohegan Sun Casino are located nearby. We are located 10 minutes from Mystic Aquarium, Mystic Seaport, U.S. Naval Sub Base, USS Nautilus Memorial, New London Ocean Beach Park, Harkness Memorial Park, Eugene O’Neill Theater & USCG. Government Travels - FEMA Approved
 
Overall
4 out of 5
4 out of 5
Clean and comfortable hotel
By Tommy from Holbrook, NY
Fantastic on site restaurant, extremely friendly and helpful front desk staff! Noise level in hotel especially after quiet hours was unacceptable. Rude and drunk/rowdy guests were obnoxious. Do not get a room by the elevator banks, you'll hear the elevator all day and night. Housekeeping had to be reminded to service the room but they did an awesome job.
Customer avatar
Posted by
onMay 21, 2025
Hi Tommy,
We're glad to hear that you enjoyed our on-site restaurant and found our front desk staff to be friendly and helpful. We apologize for the noise disturbances you experienced during your stay and the oversight with housekeeping. Your comfort and satisfaction are our top priorities, and we'll certainly take your feedback into account as we continually strive to improve our guest experience.
- The Staff at Holiday Inn New London
0points
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InterContinental Indianapolis brings refined luxury, timeless style and famed Hoosier hospitality to downtown. Savor culinary delights with afternoon tea at Serliana, and enjoy prime fare inside the swanky Hyde Park Steakhouse. Upstairs, Astrea Rooftop Bar hosts nightcaps, private dining and dazzling views of Monument Circle. Our landmarked hotel is conveniently located near Indiana’s State House and the Convention Center.
 
Overall
5 out of 5
5 out of 5
Helpful front desk
By Mamadou from Chicago
Aleah and the front desk staff were very helpful
Check-in was very easy and friendly
Customer avatar
Posted by
onMay 21, 2025
Hi Mamadou,
We're delighted to hear that you had a positive check-in experience with Aleah and our front desk team. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.
- The Staff at InterContinental Indianapolis
0points
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Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
2 out of 5
2 out of 5
Was disappointed
By Terry from Houston,Tx
I am a Platinum member. I exclusively stay at IHG hotels. My last visit to San Antonio I was greeted as a special guest and they offered me complimentary waters.
However, my visit to Corpus was so awful. I arrived a little early and asked if they could keep my luggage until check in and they said they could not accommodate or check me in early. I had to pay $25.00 for parking just to use the wifi and hang out until it was time to check in. Very bad customer service at the front desk. Every one of them were so unfriendly.
Customer avatar
Posted by
onMay 21, 2025
Hello Terry,
Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.
We appreciate you as our Platinum Elite members of IHG One Rewards, and thank you for staying at the Holiday Inn Corpus Christi Downtown Marina.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
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Between majestic mountains and sparkling lakes: Rosenheim is centrally located between Lake Chiemsee, Munich and the foothills of the Alps. Just as diverse are the city's unique characteristics: various influences - from the Romans to the salt trade to the railroad - have shaped the city as we know it today. Its charming architecture and southern flair, combined with the vibrant atmosphere of the downtown area and shopping opportunities, draw tourists from near and far to this historic city and its picturesque surroundings. The Holiday Inn Express, located 500 meters from the train station, offers guests arriving by car or train a perfect starting point for leisure and business stays. The hotel's multi-functional lobby invites you to linger. Either with a drink or snack from the in-house bar, socializing with family, friends or colleagues, or at your laptop. For those who need to get some work done, the lobby offers functional and comfortable workspaces. Business meetings can also be held in the modern meeting room, which can accommodate up to thirty people. Equipped with Wi-Fi and a TV, your room is your well-designed space to relax or work. Air conditioning keeps you cool even on the hottest summer days. If your room is on the upper floor, you can enjoy the nearby alpine panorama. Another delightful moment is our healthy Express Start™ breakfast buffet assembled in a separate room. If your perfect start to the day includes a workout, visit our onsite fitness facility.
 
Overall
3 out of 5
3 out of 5
Requested an invoice never got it
By YYYMMM
I requested an invoice for my stay, it was promised to be sent by email. Never got it.
Tried to phone the hotel, only some reservation hotline answered. They said they cannot help.
No email, no phone,- really unhappy
Customer avatar
Posted by
onMay 21, 2025
Hello YYYMMM,
Welcome to the future of travel, where ease meets innovation. I am sorry to learn about what happened during your stay. I have sent you a private message to discuss this in detail. I hope you read it when it's most convenient for you.
We appreciate you staying at the Holiday Inn Express Rosenheim. Thank you for being a valued Diamond Elite member of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
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Semi Truck and Car Hauler Parking Available Located near the Schaumburg area, the Holiday Inn Express & Suites Chicago West-Roselle offers oversized rooms in Chicagoland. Situated off the Elgin-O'Hare Expressway, the hotel is minutes from Bloomingdale, Hanover Park, and Carol Stream and a 40-minute drive from downtown Chicago. Enjoy free parking with your stay then hop on the Metra Train Station, a mile away, to downtown Chicago. Guests enjoy large rooms that offer refrigerator, microwave, free Wi-Fi, flat-screen TVs and Keurig coffee makers. Need more space? Ask about our suites! Other convenient amenities include a free hot breakfast buffet featuring Cinnamon rolls, laundry facilities, 24-hour Fitness, and Business Center. Our heated indoor pool is open at 9AM until 9 PM all year round. The hotel offers a 580 square feet meeting room. If you need more, we are connected to the Pearl Banquet and Conference Center offering 9000 square feet of flexible space. We partner with nearby venues such as Villa Olivia, Barlett or Bloomingdale Golf Club. Business travelers appreciate our proximity to Westrock, UPS, Nestle and Pentair. Walk to nearby restaurants or enjoy our location close to Woodfield Mall in Schaumburg. Other attractions include IKEA, Wintrust Field, Volkening Lake & Morton Arboretum.
 
Overall
3 out of 5
3 out of 5
Great service. Hotel dated some equipment not working
By Deanoskids from Southern il
Friendly staff very helpful. Hotel was a bit dated pool not in service ,ice machine on my floor out of order. Burn hole in my comforter
Customer avatar
Posted by
onMay 21, 2025
Hello Deanoskids,
Thank you for staying at the Holiday Inn Express & Suites Chicago West-Roselle. We appreciate you being one of our Gold Elite members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I am sorry to hear about your recent experience. We are happy that our hotel staff left a nice impression. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
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A touch of Paradise, with the best location, service and affordability Looking for a tropical getaway or a business trip with a touch of paradise? Our Naples hotel offers the perfect blend of relaxation, adventure, and luxury. Nestled in the heart of Naples, our hotel is a hidden gem waiting to be discovered, offering fresh, contemporary guest rooms and suites, and the ultimate in relaxation and luxury. Explore the Best of Naples: * Lounge in a cabana at our outdoor pool and indulge in tropical drinks and fresh food at our exclusive Tiki Bar * Stroll along 5th Avenue South, lined with upscale stores, top restaurants, and art galleries * The white sands of Naples Beach is just a short walk from our hotel * Soak up the sun and fun at Lowdermilk Park and Naples Pier * Take a boat tour or go fishing on the Gulf of Mexico * Visit the Naples Botanical Garden and the Naples Zoo at Caribbean Gardens for a dose of nature's beauty * Tee off at the world-famous Tiburón Golf Club, home of the PGA TOUR's QBE Shootout *** Come and experience the best of Naples! Book your stay with us today and discover why we're the city's best-kept secret! ***
 
Overall
1 out of 5
1 out of 5
MOST HORRIBLE EXPERIENCE!
By never again from Florida
When I entered the room was surprised to see I was assigned a room for handicapped person. This room was totally unacceptable, dirty, had no mirrors for dressing (professional stay). Went back to the front desk, the clerk called the manager, Frederick, who stated that there were no other rooms & I had to pay the night if I canceled. Got customer service #, after 3 transfers made it to guest relations who spoke with Frederick & finalized to cancel without penalty. Meanwhile, I was on the phone trying to find another hotel, which unfortunately were all booked because it was Mother's Day wknd. The rep stated there were 5 other rooms currently available at this hotel & offered to change my room for the same price as it was not my fault, which I accepted. Stated he made a note to go back to the front desk & they will make the change. Frederick the manager REFUSED. This time he confirmed that there were rooms available, but blatantly said I will NOT get one because those cost $50 more & the rep has no authority to tell him to. At this point HATRED & PREJUDISM reeked from his stare. We went back & forth, but he did not budge. So humiliating! This ran me very late for my meeting (I mentioned this when first got there) & had to leave. Unfortunately kept the room as hotels were booked & I had another meeting early next day. Been with IHG over 15 yrs, this is the most horrible encounter with an employee & hotel. I have never been so scared to stay in a hotel in my life. I did not sleep for a minute. DO NOT GO to Holiday Inn Naples especially if you're not white!
Customer avatar
Posted by
onMay 21, 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Naples Downtown - 5th Avenue. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
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This Rocky Mount Hotel Boasts Great Amenities! Our Rocky Mount hotel's location gives you easy access to many great Virginia attractions including the exciting Martinsville Speedway, and The Harvester Performance Center. While staying at the Holiday Inn Express hotel, you will be able to enjoy top notch amenities and the convenience of a thoughtful, helpful staff. While in Rocky Mount on vacation, take time to visit Smith Mountain Lake and enjoy the beautiful Virginia landscape, or enjoy a ride along the scenic Blue Ridge Parkway. Other nearby attractions include Ferrum College and Smith Mountain Dam. Visitors should also be sure to explore charming downtown Rocky Mount. There are many dining options in the area including ones within walking distance. If you happen to be in the area for business, we offer great business amenities which other hotels do not. Our hotel also boasts a Business Center and a well-equipped meeting room that can accommodate up to 40 people. Besides offering a great location near numerous businesses and attractions, our hotel offers a complimentary, hot breakfast bar so you can start your morning off right. You can even take advantage of our Rocky Mount hotel's free internet access. Additionally, our facilities boast a Fitness Center, an indoor swimming pool and whirlpool, all of which offer a great way to unwind. Make your reservation today!
 
Overall
1 out of 5
1 out of 5
Unprofessional
By Joce
My family and I traveled down for my husbands graduation and we made reservations in December of 24 for these rooms well the day of they change our rooms and didn’t notify ANYONE. We arrived with our party of 6 around midnight to find out that our suite and queen beds were gone and gave us two rooms with a king. I was having a medical episode and I just needed to lay down. We were told well the person who changed this morning that was that and now they “had no rooms” so for two days 6 people had to share a king size bed. They would not help us to fine another hotel to accommodate or give us a refund. I have been going to Holiday Inn for many years and this had been my most unpleasant experience. There was a lady who tried her best for us, but since she wasn’t the manager she couldn’t do anything. To top everything off we overhear the manager and the guy who changed our reservation and they were laughing at it thinking it was funny while we were having breakfast.
Customer avatar
Posted by
onMay 21, 2025
Hi Joce,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Rocky Mount/Smith Mountain Lake during your husband's graduation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
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0of 0voted this comment as helpful.