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    February 14, 2017
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    April 21, 2025
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Corporate's Review Comments
 
Be captivated by the dynamic scenery at the ANA Holiday Inn Resort Shinano-omachi Kuroyon, perfectly positioned for rest and recreation in Omachi City surrounded by the Northern Alps of Japan. Stay in 73 newly refurbished rooms and suites designed for maximum style and comfort. Relax and unwind by the open fireplace after an adventurous day or enjoy a soothing soak in the naturally warmed hot spring bath. With no shortage of activities, shape your days around hiking, skiing, swimming, golf and sightseeing in this nature-rich destination. Parents and kids can enjoy action-packed family vacations with an abundance of kids activities and our Kids Eat Free program. Enjoy every season in the north western part of Nagano Prefecture , a convenient 90-minute Shinkansen ride from Tokyo , with easy access to Hakuba, Azumino and Kamikochi and the gateway to the famed snow walls of the Tateyama Kurobe Alpine Route . From refreshing summer hikes to the perfect snow conditions, experience your next adventure at the ANA Holiday Inn Resort Shinano-Omachi Kuroyon , with everything you need to escape and unwind.
 
Overall
3 out of 5
3 out of 5
Dinner
By Nicky2020 from Yokohama
My sexond visit. Only bad experience is the dinner. Expensive yet poor. It felt as if the hotel was too eager to crawl back on margines lost through their kids eat free program. I love the place but will never eat dinner there.
Customer avatar
Posted by
onJanuary 12, 2021
Dear Nicky2020,
I appreciate you for sharing your review about your recent stay, thank you for being our Rewards Club member since 2016 and for attaining Gold Elite stats.
I am very sorry that you did not experience an exemplary hotel stay due to our dinner. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the comfort and cleanliness of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Tampa-Westshore is exceptionally located in the Westshore Business District, near top attractions, including Raymond James Stadium and International Mall. The close proximity of Tampa International Airport as well as the Tampa cruise port makes this Tampa hotel ideal for your next trip. Hospitality is our only business and our team is prepared to show you why this hotel is consistently in the top 20 of all Tampa Hotels. Whether you’re traveling for business or pleasure, you will appreciate our upgraded rooms, complimentary internet, complimentary airport shuttle, an outdoor heated pool, a 24-hour fitness center, and our full-service onsite restaurant The Bar 700. We offer complimentary shuttle transportation from TIA and also within 2 miles of the hotel. We have over 12,000 sq. feet of onsite event space and ample parking which also makes this a great destination for meetings, trainings and social events. The meeting space is located in one private area on the ground floor with dedicated access to parking and entrances.
 
Overall
3 out of 5
3 out of 5
Tampa airport
By Tampa from MI
Good front desk staff
Rooms only got cleaned upon request and towels not changed unless I requested it
Hot water took at least 10 minutes to get hot
Hotel is being renovated and is not well kept
Pool is very nice
Customer avatar
Posted by
onJanuary 12, 2021
Dear Tampa,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 1989 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
At Candlewood Suites Avondale/New Orleans our extended-stay guests are given all the comforts of home and treated like family. Candlewood Suites Avondale is located just two miles from the Huey P. Long Bridge & only 20 minutes from the nightlife and history of the French Quarter. Harch Hyperbaric Oxygen Therapy, Union Pacific, BNSF, Bayer Chemical, Waterford 3 Nuclear Plant, Churchill Tech and Business Park, TPC and Alario Center are just a few companies close to the hotel. We give you the amenities that make you feel right at home with extra space to rest and relax, including fully equipped kitchens in every suite. Shopping, dining and great nightlife are only a short drive away. Take time to enjoy some of the local sites: Allstate Sugar Bowl, NOLA Saints Training Ctr, NOLA Pelicans, NOLA Motorsports Park, Audubon Zoo, Bayou Segnette State Park, & Boomtown Casino . After a long day of work or play enjoy an evening in our Gazebo relaxing or fire up the grill to prepare your favorite dish or when you crave a late night snack you can grab a treat from our Candlewood Cupboard, open 24-hours. Just want to relax in the room? That will be easy to do with our free high-speed internet and expanded high definition cable with 200 channels including HBO. Don't forget about our complimentary self-laundry facilities .
 
Overall
3 out of 5
3 out of 5
Comfortable bed and good service
By Amit
I stayed for 2 nights 30-31 December 2020 during my trip , overall experience was good , location was good next to highway but you don’t get traffic noise in room , bed were comfortable and room were cleaned only issue I faced during my stay was sinks as in both washroom and kitchen sink were chocked water was not passing , as during pandemic time I prefer to cook meal in room itself it was very inconvenient due to sink issue , I reported to staff they sent maintenance guy but no luck
Customer avatar
Posted by
onJanuary 12, 2021
Dear Amit,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Our 90 rooms provide a welcoming and comfortable setting for a relaxing stay in Pessac. Strategically located, our hotel offers quick access to major highways: the A63 leading to the Bassin d’Arcachon, Bayonne, and Spain, and the A62 towards Toulouse and the A65. The hotel is just a 10-minute drive from Bordeaux Mérignac Airport and 15 minutes from Bordeaux city center, offering guests the opportunity to discover the Pessac-Léognan vineyards and visit the historic city center. Relax in the comfort of your room, each equipped with a kettle and courtesy tray, a safe, an iron and ironing board, as well as a bathtub (three rooms are equipped with a shower for guests with reduced mobility). Indulge in the culinary offerings of our restaurant, Le Bistrot 14, which is open from Monday to Friday (closed on Friday evening, as well as on Saturdays and Sundays). The menu features a range of seasonal French bistronomic dishes. When the restaurant is closed, we are pleased to offer platters of cold cuts and cheese. Start your day with our American-style buffet breakfast, available from 6:30am to 10:00am during the week and from 7:30am to 11:00am on weekends and public holidays. On weekends with lower occupancy, we offer complimentary takeaway breakfast boxes, which can be enjoyed on-site or to go. For your business or event needs, we offer 5 meeting rooms covering a total of 200m², all equipped with projection, videoconferencing and sound systems.
 
Overall
3 out of 5
3 out of 5
Übernachtung gut/Parkplätze nicht sicher
By An.dr.e from Germany
Übernachtung und Service waren gut laut meinen Eltern. Leider würden den beim Parkplatz draußen Diesel vom Fahrzeug geklaut. Dies fiel nur auf als meine Eltern schon unterwegs waren. Haben es aber gerade noch zur nächsten Tankstelle geschafft. Tankdeckel ist jetzt defekt...
Customer avatar
Posted by
onJanuary 13, 2021
Sehr geehrter Herr An.dr.e,
Wir schätzen Ihre Bewertung über Ihren letzten Aufenthalt und danken Ihnen, daß Sie seit 2018 ein IHG Rewards Club Mitglied sind.
Es tut uns sehr leid, daß Sie, wegen dem erhaltenen Serviceniveau, keinen ausgezeichneten Hotelaufenthalt erlebt haben. Ich habe Ihnen eine private Nachricht geschickt, um meine Entschuldigung weiter zu bekräftigen.
Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns nochmals zu beweisen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Munich - City East
Holiday Inn Munich - City East
Only 15 minutes from Marienplatz, the heart of Munich’s Old Town, Holiday Inn® Munich - City East provides a blend of area access and serenity. A 30-minute drive connects you to Munich Airport (MUC), and the nearby Berg am Laim S-Bahn Station offers quick access to the city center. Explore the picturesque Englischer Garten, Olympiastadion, and the Deutsches Museum. Enjoy free Wi-Fi, meeting spaces, secure underground parking, and a rooftop terrace for social events. Stay active in our 24-hour gym and savor meals at the Open Lobby, featuring free dining for kids, Dallmayr coffee, business centre, and play area. Unwind in our family-friendly rooms with blackout shades and plush linens for a peaceful night's rest. Elevate your stay in Munich!
 
Overall
3 out of 5
3 out of 5
Hotel mit Defiziten
By timtim84 from Regensburg
Frühstück ist für den Preis nicht akzeptabel.
Entfernen der Nespresso Maschine aus den Zimmern ist ein massiver Komfortverlust.
Warum wird im Zimmer immer nur koffeinfreier Nescafe hingelegt?
Die Beleuchtung im Bad von Zimmer 410 ist seit Wochen defekt.
Customer avatar
Posted by
onJanuary 13, 2021
Sehr geehrter Herr timtim84,
Wir schätzen Ihre Bewertung über Ihren letzten Aufenthalt und danken Ihnen, daß Sie seit 2018 IHG Rewards Club Mitglied sind und den Gold Elite Status erreicht haben.
Es tut uns sehr leid, daß Sie, wegen dem erhaltenen Serviceniveau, keinen ausgezeichneten Hotelaufenthalt erlebt haben. Ich habe Ihnen eine private Nachricht geschickt, um meine Entschuldigung weiter zu bekräftigen.
Ich hoffe sehr, dass wir von Ihnen die Möglichkeit bekommen, uns nochmals zu beweisen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Bern hotel next door to Bernaqua Water Park & Spa in Westside Shopping Centre Holiday Inn® Bern - Westside hotel provides a welcoming base in Westside Shopping and Leisure Centre , surrounded by shopping, dining and entertainment opportunities. With the A1 motorway around the corner, Bern Airport is 25 minutes' drive away. From Bern Bruennen Westside station, opposite the hotel, it's an eight-minute train ride to Bern HBF railway station and the city centre. With the Bern Ticket , which you'll receive upon check-in, you can travel free on public transport and easily reach the UNESCO heritage Old Town. Here, don't miss the iconic Zytglogge clock tower and the brown bears at Baerengraben park . Or visit the Zentrum Paul Klee , 14 minutes' drive from the hotel. Host up to 120 guests in the 11 well-equipped meeting rooms and enjoy free Wi-Fi throughout the hotel. Trade fairs at Bernexpo are just 12 minutes' drive away. This family-friendly hotel offers 144 modern rooms, where kids stay and eat free . Start your day with an American breakfast buffet in the hotel's Bits & Bites brasserie , and enjoy Swiss dishes with a modern twist, or decadent chocolate desserts.
 
Overall
2 out of 5
2 out of 5
Unterer Durchschnitt
By Bern Besucher from Deutschschweiz
Abends ist im Restaurant das offene Bier ausgegangen. Scheinbar wurden die coronabedingt wenigen Gäste alle auf der gleichen Etage einquartiert. Praktisch für das Putzpersonal, aber nicht kundenorientiert. Meine Kaffeemaschine wurde noch gar nie gründlich geputzt und stand vor alten Kaffespritzern. Die Glastüren zum Nasszellenbereich sind nicht nur in diesem Hotel ein Ärgernis, aber hier noch speziell, da sie schlecht in der Schiene fährt. Stunden vor der Deadline zum Auschecken hat das Reinigungspersonal an meiner Türe geklopft und wollte wissen wann ich das Zimmer verlasse.
Customer avatar
Posted by
onJanuary 13, 2021
Sehr geehrter Herr Bern Besucher,
Vielen Dank, dass Sie sich für das Holiday Inn Bern - Westside entschieden haben und Ihre Erfahrungen mit uns teilen.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch die Sauberkeit und den Service unserer Angestellten verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, Sie in Zukunft wieder bei uns begrüßen zu können.
Mit freundliche Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Crowne Plaza Harbin Songbei is The Place To Meet for work or a holiday on your next visit to Harbin. Conveniently located in Songbei District and 38km from Harbin Taiping International Airport, we are located in Harbin Wanda City, close to the most famous scenic spot Harbin Ice & Snow World and is only 30 mins. away to Central Ave. & Hagia Sophia. Crowne Plaza Harbin Songbei boasts 750 sqm of flexible event space in 5 meeting rooms, including a grand ballroom that seats up to 400 guests. Let our Crowne Meetings Director tailor our facilities to suit your event’s needs, whether it is a boardroom meeting, exclusive product launch or annual company dinner. Let our master chefs craft full banquet menus, customized cocktail receptions or refreshing working lunches for your events. Our guestrooms all feature flat-screen TVs, satellite channels, work desks with ergonomic seats and HSIA. Let our Business Center support all your secretarial needs with print, fax, copy, email & IT services. Renew your body with a workout or swim in our modern Fitness Center or relax in our Recreation Rooms. Treat yourself to the finest cuisines at our signature Garden View Plaza Chinese Restaurant, our all-day dining Crowne Cafe or convenient room service. Stay at Crowne Plaza Harbin Songbei and let us host your next event in Harbin.
 
Overall
3 out of 5
3 out of 5
Ziemlich kalt, selbst für Harbin
By RW94 from Guangdong
Die Hotellobby und der angrenzende Frühstücksbereich wurden sehr wenig bis garnicht geheizt, dementsprechend musste man selbst beim Frühstück in Jacke dort sitzen und das Essen wurde schon fast kalt serviert. Die Hotelbar war für Ihre üppig gefüllte Menükarte leider nur sehr mager bestückt. Es konnten keine Cocktails gemacht werden und von 6 Biersorten (laut Menükarte) wurde nur eine angeboten.
Leider konnten nur die Mitarbeiter der Rezeption Englisch, der Concierge leider garnicht.
Das Zimmer und die Sauberkeit an sich war sehr gut. Dennoch würde ich beim nächsten Mal wohl ein anderes Hotel testen.
Customer avatar
Posted by
onJanuary 13, 2021
Sehr geehrter Herr RW94,
Vielen Dank, dass Sie Ihre Eindrücke von Ihrem letzten Aufenthalt mit uns teilen. Vielen Dank auch dafür, dass Sie ein IHG Rewards Club Mitglied sind.
Mich freut es sehr, dass die Sauberkeit und der Komfort unseres Zimmers Ihre Erwartungen erfüllt hat. Ihre Kommentare, bezüglich der Temperatur in unserem Frühstücksraum und dass in unserem Restaurant nicht alles erhältlich war, habe ich zur Kenntnis genommen und werde diese selbstverständlich unserem Management zur Verbesserung weiterreichen. Ich entschuldige mich, falls dies Ihnen Unannehmlichkeiten verursacht hat.
Nochmals vielen Dank für Ihr Feedback und wir würden uns freuen, wenn Sie uns in Zukunft erneut besuchen.
Mit freundlichen Grüßen,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Laramie University Area. Our Laramie hotel is conveniently located close to I-80 and just two blocks from the University of Wyoming and located 7 miles from the Laramie Regional Airport LAR. From I80, use exit 316. Our Laramie hotel embodies and exceeds the level of service and hospitality you’ve come to expect from the Holiday Inn brand. Whether your visit brings you to our hotel in Laramie for business or pleasure, the Holiday Inn Laramie is ready to serve you! Ask of friendly and knowledgeable staff about directions to the University of Wyoming, the Wyoming Territorial Prison Historical Museum, University of Wyoming Art Museum, American Heritage Center, Laramie Railroad Depot, and Wyoming Women’s History House. The Holiday Inn of Laramie is conveniently located just minutes from WyoTech, Trihydro, Tungsten Parts, Hiviz, Ivinson Memorial Hospital, Premier Bone and Joint. While visiting Laramie, take time to enjoy special attractions such as the Lincoln Monument, the Vedauwoo recreation area, and the Snowy Range Scenic Byway. Relax … it’s the Holiday Inn Laramie! Laramie is home to 4 breweries that are Wyoming owned and run and each have food that are to die for. Laramie has had the pleasure of have Guy Fieri with Diners, Drive-Ins and Dives at 6 of our local restaurants! The featured places are: Sweet Melissas, Born in a Barn, Prairie Rose Café, Crowbar and Grill, Alibi Wood Fire, and Weitzels Wings.
 
Overall
3 out of 5
3 out of 5
I am a Travel Agent So I Take It Seriouly For My Clients
By AlohaLove
The hotel was nice, could use much better communication between rules
Customer avatar
Posted by
onJanuary 14, 2021
Dear AlohaLove,
It was a pleasure having hosted you at our hotel and we appreciate you taking your time to write a review of your stay. Thank you also for being one of our newest Rewards Club members.
I thank you for your kind compliment on our establishment, especially our rooms. However, it seemed like you were not very impressed with our service and even though you did not point to the exact area where we failed I still very much appreciate you bringing it up. This comment gives us the chance to make improvement in the areas we fell short of.
Thank you once again and we look forward to hosting you again soon and serving you in a satisfying manner.
Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Newly-Renovated Kansas City Hotel's Locale Offers Something for Everyone If you're searching for Kansas City hotels with modern lodging, an unbeatable location and accommodating staff, look no further than the Holiday Inn Express® Legends Outlets hotel. Centrally located in the vibrant Village West district, the state's number one tourist attraction, and boasting ideal proximity to area businesses, this hotel is poised to offer you an unforgettable stay. In Kansas City, businesses like BNSF Railway Company and Pentair Inc are at your disposal. You can also host meetings at this hotel by booking one of the hotel's three meeting rooms, offering 1500 sq ft of meeting space. Vacationers can have the time of their lives with all the attractions of the Village West area at their fingertips. NASCAR fans can enjoy a thrilling race at the Kansas City Speedway. The hotel's location is also ideal for foodies who can walk to nearby restaurants, shoppers who want to explore the Legends Outlets Kansas City and for outdoors lovers to stock up with a trip to Cabela's. After a productive day of business meetings or a fun time at the Kansas City Speedway, this hotel's amenities will be waiting to cocoon you in comfort and convenience. Unwind and enjoy a soak in the whirlpool or swim a few laps in the indoor pool. You can surf the Web with the fast and free, wired and wireless Internet access, as well. "Stay You," and make reservations with us today.
 
Overall
3 out of 5
3 out of 5
Getting old
By NW12
Great location, fantastic front desk and floor staff (they were fabulous).
Rooms and equipment clearly dated; keys simply do not work, AC/Heating lucky to work, hot water was minimal during stay.
Price was a tremendous value however and the beds are fine. Can't beat the location for sure but again, in need of an update. Great job by the staff to make it as pleasant as possible for their guests.
Customer avatar
Posted by
onJanuary 14, 2021
Dear NW12,

Thank you for sharing your impressions of your recent stay with us, for being our Rewards Club member since 2017 and for attaining Platinum Elite status.

I am very happy that the service of our staff, the location of our hotel and the comfort of our room met your expectations. We strive to provide the best possible service as well as experience and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about our room being dated and that the keys did not work. We will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again thank you for choosing to stay with us.

We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 InterContinental Saigon
InterContinental Saigon
Welcome to one of Vietnam's most iconic hotels, InterContinental Saigon, where you get to experience the very best of Vietnamese warmth and hospitality. Located in the city center, the hotel is just a few minutes from famous landmarks like Notre Dame Cathedral, Saigon Opera House and Reunification Palace. Our hotel boasts 305 spacious rooms with panoramic city views, a 20-metre outdoor pool, bespoke treatments at Spa InterContinental and immersive dining experiences at our three restaurants.
 
Overall
3 out of 5
3 out of 5
A 4 star hotel breakfast charged like a 5 star
By Anonymous from Hanoi
First I have to say that this is the saddest and most disappointing experience in a Intercontinental Hotel
Le me start by saying that you have a very small and limit selection of items in the breakfast. I understand that by having a low occupancy you have to reduce the cost, however there are ways to so, but not by limiting the options on a buffet.
For example they didn't even had cold cuts and that is a basic product in a breakfast all over the world.
It would be better to have breakfast a la carte options to order as that way there will be more options to choose. And definitely that will help your cost as you will not have food wastage from the buffet and the consumption will be less because is very difficult to eat more than two plates.
And yes it will be more busy and more work for the chefs, but I am sure they will do OK as I saw many staff just rounding around doing nothing.
Like I mention before very sad experience and I dont think I will repeat my stay again.
Best regards
Erick Garcia
Customer avatar
Posted by
onJanuary 14, 2021
Dear valued Guest,
I appreciate you for sharing your review about your recent stay and thank you for being our Rewards Club member since 2019.
I am very sorry that you did not experience an exemplary hotel stay due to our breakfast. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the cleanliness and comfort of our room was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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