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    February 14, 2017
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Columbia, MO Hotel's Location Delights Mizzou Fans ! When driving into Columbia, end your journey at the Holiday Inn® Columbia - East and enter a world of warm hospitality and incredible convenience. Situated off I-70, only six miles from the University of Missouri and the unique downtown area known as The District , this hotel is an inviting home away from home. The hotel's corporate guests can work efficiently thanks to free wired and wireless Internet access and the 24-hour Business Center. Major corporations, such as Shelter Insurance, State Farm, Kraft Foods, IBM and ABC Laboratories , are all within 10 miles of the hotel. If you need to host your own event, you can use one of the hotel's three meeting rooms. In Columbia, MO, exciting urban fun abounds! You can hear fabulous live music at The Blue Note , splurge at The Mall in Columbia or sip wine at the gorgeous Les Bourgeois Vineyards . For outdoor fun, show off your swing at Lake of the Woods Golf Course, just one mile from the hotel. Columbia, Missouri also hosts enjoyable annual events, such as the Show-Me State Games and the Roots 'N Blues 'N BBQ Festival. After a busy day, return to the hotel to relax in the heated, indoor pool or work out in the 24-hour Fitness Center before indulging in a delicious meal at Kem's Restaurant. Book now to enjoy this inviting hotel's excellent location in Columbia, Missouri.
 
Overall
1 out of 5
1 out of 5
Billing Issue
By CDM1
I stayed using rewards points. Should have been no charge however they charged my credit card $28.49. My receipt shows no charge. I have called twice and both times I get the run-around and told it will come off in 4 to 7 days. It's been 10 days now and the charge is still on my credit card.
The previous night I stayed at a Holiday Inn Express in Lee's Summit, MO also using reward points. My credit card was never charged there.
Customer avatar
Posted by
onMarch 27, 2025
Hello CDM1,
Thank you for your stay at the Holiday Inn Columbia-East, Missouri. I appreciate your IHG One Rewards Silver Elite membership!
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.
I hope you choose us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
2 out of 5
2 out of 5
Dirty restroom
By Nessa
When checking in the card keys weren’t working and had to be escorted to the room every single time for the whole stay but that’s was fine with us, the worst part was While looking at the room I notice the toilet wasn’t cleaned and had hair and black stains all over also in the tub, while moved to the beds there was blood stains on multiple pillow cases. Front desk was helpful with this situation although housekeeping wasn’t. I asked for a bedding so I can change it myself but housekeeper told me no and instead took the pillow cases and did it herself. This was our first time staying here and wouldn’t recommend it nor stay again.
Customer avatar
Posted by
onMarch 27, 2025
Hello Nessa,
Thank you for your stay at the Holiday Inn Corpus Christi Downtown Marina, Texas. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Rochelle, Illinois Hotel's Location is Perfect Located in the "Hub City" near the town's vital railroad system, the Holiday Inn Express® Rochelle hotel is a three-Diamond AAA-rated hotel and the perfect place to stay in Ogle County. Our hotel's property in Rochelle, IL is directly off I-39 and I-88, which means travel is quick and simple when you choose us. Corporate guests are glad to know that they can reserve our 625-sq-ft event room for company board meetings. We also have free high-speed, wired and wireless Internet access and a Business Center with copy and print services on the hotel's property. In addition, Rochelle, Illinois is home to a variety of businesses, such as Allstate, Hormel Foods, Sara Lee and Del Monte Foods, Nippon Sharyo If you have a free afternoon, take an excursion down to the Rochelle Railroad Park for a little train watching. For a day outside, head to Magic Waters Water Park with the kids or enjoy a scenic drive to White Pines Forest State Park, a favorite of our hotel's guests. Rochelle, IL is also just a short trip from Northern Illinois University and the John Deere Historic Site. When you select our hotel's accommodations in Rochelle, Illinois, you'll enjoy working out in the on-site Fitness Center. Afterward, you can take a dip in the indoor pool. We serve the complimentary Express Start Breakfast Bar with a variety of hot items every morning. Call today and reserve your room to "Stay Smart!"
 
Overall
2 out of 5
2 out of 5
Amenities not available but rate still goes up
By PapaJohn from Cincinnati, OH
This property used to be a decent value.
Until now.
The pool, exercise room and 1/2 of the breakfast area is closed (March 17, 2025) yet the rate is 30% higher than 9 months ago. The HI site from the HI app quoted me a rate (which I paid) which was $40 higher than the Travelocity quoted rate.
The best thing of the property is the woman hosting the breakfast. This is one of the only HI Express properties where the pancake machine works. Breakfast host is friendly, efficient and represents the property quite well.
Not so at the front desk. Front desk staff seem to turn over often. They are always undertrained, undersupported and understaffed. The check in process (remember we reserved via the app) took almost 20 minutes because the rep was on a phone call in one ear while an ear bud was in the other.
This property is not well run and their front desk staff (I’ve dealt with many here as the new staff joins this circus) are placed in a losing situation because of poor training and no supervision.
I will not stay here again.
Customer avatar
Posted by
onMarch 27, 2025
Hello PapaJohn,
Thank you for your stay at the Holiday Inn Express Rochelle, Illinois. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Hotel Near Seaworld San Antonio Whether you are visiting for leisure or business, Holiday Inn Express Hotel & Suites West Seaworld is conveniently located only 6 miles from Sea World San Antonio Theme Park and 7 miles from Lackland AFB with easy access to major highways. Regal 18 Cinemas, Texas Road House restaurant is adjacent to the hotel, while the famous San Antonio Riverwalk , The Alamo, The Missions and Six Flags Fiesta Texas are a short drive away. Business guests visiting Southwest Research Institute, Cintas, Accenture, Port San Antonio will find themselves within minutes from all these major companies. For shopping lovers, Ingram Park Mall is only half a mile from the hotel. Experience a modern and kid friendly hotel by taking a dip in our indoor swimming pool , or by getting a quick workout in our fitness center with state of the art equipment. Relax in our spacious lobby sitting area by catching up with friends and family after a long day exploring San Antonio. The hotel offers free breakfast buffet every morning, complimentary high-speed Internet, a convenient business center and free parking. Our well-appointed spacious rooms will give you a refreshing stay whether you're in town for work or play. Guest rooms are equipped with flat screen TV, spacious work space and Keurig coffee makers for ultimate comfort while away from home. We look forward to welcoming you at the Holiday Inn Express & Suites West SeaWorld!
 
Overall
2 out of 5
2 out of 5
Not up to standards
By NotSatisfiedGuest from San Antonio, Texas
The staff was nice, friendly, and attentive. We have no complaints about their customer service. However, the facility needs some major renovations. The building does not meet the standards for a Holiday Inn franchise. It was dirty, dusty, and rusty. The air conditioning in our room was loud and noisy. The AC shut off in the middle of the night and the room got very hot. The breakfast provided was not good at all, the sausage links were rubbery, the egg omelets were dry and tasteless, and the brown sugar and dried fruit were hard and dry. The breakfast area was dirty. We've always stayed at Holiday Inn Express hotels; this is by far the worst. I demand a refund!
Customer avatar
Posted by
onMarch 27, 2025
Hello Valued Guest,
Thank you for your stay at the Holiday Inn Express & Suites San Antonio West-SeaWorld Area, Texas. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Hotel - Wauseon with easy access to I-80 is the ideal hotel for the business and leisure traveler. Located close to North Star Blue Scope Steel, IAC, Nature Fresh, ConAgra, and the Fulton County Fairgrounds which hosts the annual Crosley Car Show, Antique Motorcycle Show, Midwest Geobash, and Thresher Reunion. Start your day with a complimentary hot breakfast, enjoy some recreation in our heated indoor pool and whirlpool, stay connected with our complimentary WIFI, and wind down the day relaxing in one of our spacious guest rooms equipped with a microwave, mini-fridge, and Flat Panel HDTV. From arrival to departure, our friendly and attentive staff will make every effort to ensure you have a comfortable and enjoyable stay!
 
Overall
1 out of 5
1 out of 5
remodeling
By gorge from Tennessee
They are remodeling
Much dirt from this
Much noise
Nails in the parking lot from workers
I would not have stayed here if I didn't have to go to my nephews funeral
But it is the only one to stay in at Wauseon
Customer avatar
Posted by
onMarch 27, 2025
Hello gorge,
Thanks for choosing Holiday Inn Express & Suites Wauseon for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Exceptional service meets comfort at the 2024 newly renovated Crowne Plaza San Diego - Mission Valley hotel. Nestled in the heart of San Diego, near a trolley bus stop, our pet-friendly paradise gives easy access to local attractions like the San Diego Zoo, SeaWorld, San Diego Beaches, Belmont Family Amusement Park, the USS Midway Museum, and the historic Old Town. Savor onsite dining at Islands Restaurant & Bar. Stay active in our Fitness Center and outdoor pool, productive in our Business Center, and connected with free Wi-Fi. Collaborate and celebrate with over 30,000 sq ft of versatile indoor and outdoor venues with exquisite catering. At the end of the day, unwind in spacious guest rooms with amenities and premium bedding. Experience comfort and luxury in San Diego!
 
Overall
1 out of 5
1 out of 5
The Worst
By Ms_Hill29 from Fallbrook, CA
The room was not vacuumed thoroughly, there was animal hair in the bathroom as well as in the shower. The room was not thoroughly cleaned to my expectation. I had to ask for a microwave, that smelled bad and was not cleaned properly. For the four days / three nights I was there, I only have one teabag in the room. It was not fully stocked as expected. I was not greeted properly by one of the employees at the front desk. She totally disregarded me without even asking any questions. After they realized my status, I stillI was not greeted according to my status, and had to ask for my welcome points. I do not understand why guest should pay for parking.
Customer avatar
Posted by
onMarch 27, 2025
Hello Ms_Hill29,
Thanks for choosing Crowne Plaza San Diego - Mission Valley for your business lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards Platinum Elite members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Guthrie Hotel Near Lazy E Arena and Langston University. Centrally located between Stillwater, Tulsa, Wichita and Edmond, our Guthrie hotel off I-35 provides a great location for visiting the area's best attractions and businesses. With access to nearby fishing and shopping, there is no doubt that our hotel's location in Guthrie, OK is right for you. We understand the needs of corporate travelers, so we provide a 24-hour business center with free high-speed Internet access, copying, printing and a personal computer. As well, we offer both a 1,400-sq-ft meeting room, which accommodates up to 50 guests, and an adjacent boardroom for up to 25 guests. Our hotel also appeals to leisure travelers because it is located close to area treasures, such as Langston University and the downtown merchants of historic Guthrie. Enjoy activities like seeing a rodeo at the Lazy E Arena, exploring the Oklahoma Sports Museum or watching a movie at the Beacon Drive-In Theater. Other guests would rather take in a round of 18 at the Cedar Valley Golf Club. If you are looking for hotels in Guthrie, OK with choice amenities, consider that our hotel features an indoor heated pool, a complimentary, hot breakfast and a fitness center. We look forward to your stay at the Holiday Inn Express® Guthrie - North Edmond Hotel .
 
Overall
2 out of 5
2 out of 5
Work trip
By DPB2525
Tv did not work
Supposed to get a credit haven’t seen it.
Customer avatar
Posted by
onMarch 27, 2025
Hello DPB2525,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express and Suites Guthrie North Edmond as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Just 30 minutes from wineries and one hour from Jersey Shore and Atlantic City, Holiday Inn Express & Suites Philadelphia-Mt. Laurel combines comfort and convenience. Near family-friendly attractions like Big Kahuna’s Waterpark, the Funplex, and Diggerland, we’re minutes from Philadelphia landmarks like the Liberty Bell, Independence Hall, and the Museum of the American Revolution. Business travelers enjoy proximity to TD Bank, Lockheed Martin, American Honda, and JB M-D-L, as well as Virtua Hospital and Jefferson Hospital. Start your day with our free breakfast buffet, stay active in our Fitness Center, and host gatherings in our meeting space. Unwind in spacious guest rooms with premium bedding. Your Mt. Laurel adventure awaits!
 
Overall
3 out of 5
3 out of 5
Lacking customer service
By Kathy C from Raleigh, NC
Room was fine. Chief complaint is that the shower in the am had no hot water (actually less then 2 minutes of hot water). When checking out and complaining about this, they did say sorry but offered nothing else as a way to mean that they were sorry. Not something you want in a hotel stay.
Customer avatar
Posted by
onMarch 27, 2025
Hello Kathy C,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express and Suites Philadelphia - Mount. Laurel as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled deep in the heart of the Cornhusker State, the Holiday Inn Express & Suites North Platte offers practical and high-quality amenities, including free Wi-Fi access. Our hotel is conveniently located off I-80 at exit 177 South, placing you near businesses and attractions. For corporate travelers, our Business Center offers print and copy services, as well as a place to check email or complete paperwork. If you're planning an event, we have four meeting rooms totaling over 5,000 square feet. In addition to several terrific and challenging golf courses, North Platte is home to companies such as Union Pacific, various government offices, and the Nebraska Public Power District (NPPD). Our hotel is less than two miles from the Wild West Arena, which hosts NEBRASKAland Days' rodeos and concerts. We recommend visiting the Union Pacific Bailey Yard and the Golden Spike Tower, as well as the Cody Park Railroad Museum and the North Platte Area Children's Museum for families. Don't forget to visit Buffalo Bill Cody's Scout's Rest Ranch while you're here. Join us for our Manager's Reception every Monday-Thursday from 5 pm-7 pm, where we offer complimentary drinks and hors d'oeuvres. After a long day in North Platte, our hotel's hot tub is a great place to relax, and guests can also enjoy our indoor pool.
 
Overall
3 out of 5
3 out of 5
Above average
By Nonem from Iowa City, Iowa
Never receive any free night stays. The point promotion is meaningless to me. Choice hotels promotions are much better.
Customer avatar
Posted by
onMarch 27, 2025
Hello Nonem,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Suites North Platte as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our IHG One Rewards team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Overall
3 out of 5
3 out of 5
I NEED COFFEE
By randc
When checking in I asked for a few more coffees for in the room as we leave early. The man at the counter said "There is coffee in the room" I said "Yes, only two we would like a few more. He said he did not have any and would have housekeeping bring some. (First time they did not have any at the front desk ever) Of course that never happened and I knew it would never happen by his attitude.
Customer avatar
Posted by
onMarch 27, 2025
Hello randc,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn and Suites Barstow as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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