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    February 14, 2017
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Welcome to Crowne Plaza Niagara Falls NY - Riverside Located just a few minutes off I-190, eight miles from Niagara Falls International Airport and 25 miles from Buffalo International Airport, our hotel is situated on the beautiful Niagara River—minutes away from all Niagara Falls has to offer including picturesque views, walking trails, and picnic areas. Niagara Falls boasts not only one of the most spectacular waterfalls in the world, but also a variety of attractions, from casinos and fine dining to shopping and spas. In the downtown area, enjoy unique shops and boutiques, as well as the numerous restaurants, many with views of the falls. Wake up well-rested in a non-smoking guest room that features river or city views, a coffee/tea maker, mini-refrigerator, flat-screen TV with premium movie channels, desk, ironing amenities, bath products, and hair dryer. Have a swim in our indoor heated pool or a workout in our on-site fitness center. Our restaurant, Bella Vista Ristorante, serves up delicious cuisine while free high-speed WiFi keeps you connected. Niagara Falls is a world-class destination like no other and we hope you enjoy your stay at Crowne Plaza - Niagara Falls NY – Riverside.
 
Overall
5 out of 5
5 out of 5
Buffalo
By JimT from Washington,Pa
Very nice people. Good clean hotel. Close to the falls
Customer avatar
Posted by
onApril 5, 2025
Hi Jim,
Thank you for your kind feedback! We’re glad you enjoyed the cleanliness, friendly service, and convenient location near the falls. We hope to welcome you back for another great stay soon! 🌟
- The Staff at Crowne Plaza Niagara Falls NY - Riverside
0points
0of 0voted this comment as helpful.
 
Prime Location near Arches National Park Surrounded by breathtaking red rock cliffs and stunning natural wonders, the Holiday Inn Express® Moab is perfect for families, outdoor and business guests. The hotel is located on Hwy-191, 15 miles from Canyonlands Field Airport (CNY) , making travel through the desert a breeze. During your stay in Moab, lodging with us enables you to explore both Arches National Park and Canyonlands National Park . Families enjoy the spectacular drive along the area's three scenic byways, while thrill-seekers can brave the rapids on the mighty Colorado River . Hotel patrons enjoy popular annual events, such as the April Action Car Show, Rally on the Rocks, Scots on the Rocks and Easter Jeep Safari . It's easy to wear yourself out while exploring the great outdoors, so relaxing in our heated, outdoor pool and hot tub always feels amazing. Our spacious parking lot is perfect for your recreational vehicles. At the end of the day, unwind and visit with friends and family poolside around our fire pit. If you're visiting the hotel's location for work, you can easily keep in touch with the office by using our free HSIA and the 24-hour business center, perfect for hectic schedules that are on the go. Do not forget to start your day off right with our complimentary Simply Smart Hot Breakfast. Book your reservation now and Stay Smart at the Holiday Inn Express and Suites in Moab!
 
Overall
3 out of 5
3 out of 5
Mr
By Hosahally from California
Check in experience wasn’t good given a room with AC and fridge not working. We were given a replacement room no offer to help move the luggage or an apology. We lost time
Customer avatar
Posted by
onApril 5, 2025
Hello Hosahally,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall. Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C. Visit the Lincoln Memorial, the Thomas Jefferson Memorial, the Vietnam Veterans Memorial, the Martin Luther King Jr. Memorial, or one of the Smithsonian Institution Museums, including the National Museum of African American History and Culture. If sports is more of what you are looking for, catch a Washington Nationals game at Nationals Park or Wizards game Capital One Arena, home of the World Champions Washington Capitals. Our 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering. For a package deal that takes care of your business needs, you can contact our Meetings Director here at the Crowne Plaza Crystal City-Washington D.C.. All of our guest rooms have complimentary WiFi, flat screen TVs, satellite or cable channels, and ergonomic work desks. Take advantage of our well-equipped fitness center or dine in one of our two onsite restaurants. We look forward to welcoming you to the Crowne Plaza during your next stay!
 
Overall
3 out of 5
3 out of 5
Not worth the price
By Leah from Milwaukee, WI
Very expensive (3x average IHG), had a hard time communicating with those at the front desk, wasn't really impressed with the welcome or when seeking help from those there as well. I can't believe that I was charged $48 for two breakfasts there for a below average breakfast. The room was fine (average for IHG), besides having trouble flushing the toilet every time we used it.
Customer avatar
Posted by
onApril 5, 2025
Hello Leah,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2018 and thanks for always staying with our Crowne Plaza.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience the ultimate in convenience at our Corsicana, TX hotel. Nestled off I-45 and US 287, our well-appointed accommodations and strategic location make our hotel the best choice. Guests can effortlessly explore the area, from downtown Corsicana, just two miles away, to nearby corporate offices and local attractions like Texas Motorplex and Richland Chambers Reservoir. Our hotel boasts 700 sq ft of adaptable event space, complete with A/V equipment, and the support of our knowledgeable sales team, making it the ideal choice for Corsicana meetings, Texas family reunions, and special events. Proximity to Guardian Industries, ExxonMobil, and Navarro College guarantees a seamless stay for business travelers. Our 24-hour Business Center provides all the resources necessary for a productive trip. For leisure travelers in Texas, our hotel's prime locale offers quick access to a range of top attractions. You can savor the world-famous Corsicana Fruitcake at the Collin Street Bakery, or indulge in candies, ice cream, and treats at the nearby Russell Stover Factory. The downtown area offers enticing shopping and dining opportunities. When you stay, you'll enjoy modern amenities including a heated indoor pool and a well-equipped Fitness Center. Kickstart your day with our complimentary Express START™ Breakfast Bar, available each morning, and enjoy seamless connectivity with free high-speed, wireless Internet throughout the facility.
 
Overall
3 out of 5
3 out of 5
Grumpy Staff at late arrival
By World Traveler from Kansas
We called several times the week before to let them know we would be arriving late the day of our stay. They told us to call back the day of our stay and let them know. We called back the day of our stay and spoke with the morning shift person and they stated they’d leave a note for the night auditor. I had a feeling I was being blown off so around 3pm I called again and spoke with the afternoon shift person and they said they’d leave a note for the night auditor. We arrived at 130am and the night auditor said they never received a note and wasn’t very happy that we showed up as late as well. The beds were lumpy and uncomfortable. Breakfast was so-so.
Customer avatar
Posted by
onApril 5, 2025
Hello World Traveler,
We appreciate your feedback. It's great to hear from our IHG One Rewards Silver Elite member. Thanks for your loyalty since 2025 and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites® Louisville East. Whether it's business or leisure that brings you to Louisville, our accommodating staff is poised to help you take advantage of everything that our convenient location has to offer. We offer residential-style suites, complimentary daily breakfast buffet, complimentary light bites and happy hour 3 days week, and ample amenities to accommodate both short stays, or guests visiting for an extended period of time. We are just off Interstate 64 which allows for easy access to all areas of Louisville. Our Louisville hotel allows guests visiting for fun to take advantage of many nearby attractions. Families will love playing games at Activate Games or TopGolf. Enjoy authentic experiences including the Churchill Downs Museum, home of the Kentucky Derby or visit the Louisville Slugger Museum or Muhammad Ali Center. Explore the history of world-famous Kentucky Bourbon with a tour of the numerous distilleries including Angel’s Envy, Old Forester, Evan Williams and Michter’s or venture about an hour to Woodford Reserve and Maker’s Mark. Corporate guests rave about our location close to several area businesses including Papa John’s Corporate Headquarters, Greater Louisville Association of Realtors and Federal Bureau of Investigation's Regional office. We know that being on the road means balancing work with family and friends, and our staff will go out of our way to make your stay comfortable.
 
Overall
3 out of 5
3 out of 5
Need Renovation
By biztraveler
Staybridge hotels are usually me and my family’s favorite hotels to stay at when we travel as they are usually very nice and clean. This one on the other hand is not. Our door wasn’t square with the frame so there was a huge gap, like 1/2 inch thick, between the door and the frame. Instead of fixing it, they just put some rubber seal that was falling off so you could see light coming in and heat everything out from the hallway. The tub looked filthy and mold on the bathroom ceiling, the paint in the bathroom was peeling off, and the dishwasher was so loud that it sounded like it was about to blast off like a rocket. Definitely didn’t feel clean in the room and had a strong cologne smell. They also charge $10/night for parking which I thought was just ridiculous. This place needs some serious renovations.
Customer avatar
Posted by
onApril 5, 2025
Hello biztraveler,
It's always a delight for us to host your stays. We appreciate you choosing the Staybridge Suites Louisville-East as your travel partner. Thank you for being one of our IHG® One Rewards Platinum Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
In Chanhassen, MN, located in the southwest Metro area of the Twin Cities, you’ll find our Holiday Inn Express & Suites Chanhassen accommodations. Our hotel has a prime location near the intersection of Hwy 41 and Hwy 5. Corporate travelers staying with us are glad that we offer a 24-hour business center with fax and copy services, as well as free high-speed, wired and wireless internet access. If you need to hold a meeting, we have meeting facilities which can accommodate up to 40 guests. Companies like Entegris, FSI, Tokyo Electronics, DXP Enterprises, Michael Foods and LifeTime Fitness are close to our Chanhassen, MN hotel. Families who choose to stay with us can easily visit the Chanhassen Dinner Theatre, Minnesota Landscape Arboretum, Lake Waconia, Lake Ann Park and Lake Minnetonka. We are also close to some major attractions, such as Valleyfair Amusement Park, Mystic Lake Casino, Little Big Sioux Casino, Canterbury Race Track, and The Mall Of America. While you stay with us, you can enjoy amenities like a complimentary hot breakfast, and an indoor, heated pool and hot tub. We also have a well-equipped fitness center or if you prefer we offer complimentary passes, a $30 value, to the LifeTime Fitness Club located one block from the hotel.
 
Overall
1 out of 5
1 out of 5
Room not ready…
By Kris from Fairmont
I don’t mind staying in hotels that are renovating; I certainly understand that it’s part of the business. However, we stayed in a room that wasn’t ready. The TV wasn’t hooked up to the data system/ software so we couldn’t watch TV. The bathroom door wouldn’t close. The toilet paper didn’t have a holder, and the towels didn’t have holders either. They took $50 off our bill, but I am waiting to hear back from the manager.
Customer avatar
Posted by
onApril 5, 2025
Hello Kris,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Chanhassen, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable, spacious, extended stay at our all-suite Danvers MA hotel north of Boston. Our pet-friendly accommodations offer fully equipped kitchens, workspaces, plush bedding and TV's that give you access to third party streaming services. Use our free laundry facilities, fitness room, 24-hour Business Center and outdoor gazebo grill. We're 15 minutes from Salem and 30 minutes from Boston, giving you easy access to the best that the North Shore area has to offer. And not to forget, we are happy to be pet friendly (fees may apply). Candlewood Suites Boston/North Shore/Danvers is conveniently located at the junction of Route 1, I-95 and Route 114. We are located close to historic Salem (7 miles), Boston (15 miles), Gloucester (20 miles), and beaches. Local business points close by are North Shore Medical Center, Beverly Hospital, Lahey Clinic, Rosewood Office Park, Cherry Hill Office Park and Cummings Center. Candlewood Suites is your perfect home away from home. Your space, Your pace. Your place.
 
Overall
1 out of 5
1 out of 5
Review re-added. Will not stay here again.
By Simuser from Michigan
I stayed here back on 10/10/2024 - 10/11/2024. The place was nasty and run down. There were people in the back shelter doing drugs and arguing, which we didn't see before we checked in.
The halls smelled like dead fish and the carpets hadn't been cleaned in a while. There were only one set of towels in the room, a used condom in the corner. The slamming of the doors and people yelling in the halls went on into the wee hours of the morning.
The staff (front desk agent) seemed like they had just woke up. He was sitting / sleeping on a chair in the lobby. Maybe he was under the influence of drugs, but not sure. He could have just acted that way all the time. The desk clerk was rude, argumentative and threated that he would throw me out if I didn't quit questioning him.
The hotel charged me an additional $75 for incidentals of which I never received a return at 6 months later.
Upon leaving in the morning, I had a "flat tire" that had a hole in it the shape of a knife. I would NEVER stay or recommend this property in the future.
Customer avatar
Posted by
onApril 5, 2025
Hello Simuser,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Boston North Shore - Danvers, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites in Downtown Indianapolis, Indiana Our extended stay hotel near downtown Indianapolis is a short drive to Indianapolis International Airport, making travel to the hotel easy and convenient. Leisure travelers can appreciate our downtown Indianapolis hotel's close proximity to several local attractions. Indianapolis Zoo, Eiteljorg Museum, the Children's Museum of Indianapolis and the Indiana State Museum provide fun for all ages. For sports enthusiasts, the Indianapolis Motor Speedway, Lucas Oil Stadium, NCAA Hall of Champions and Conseco Fieldhouse are just minutes from our hotel. For business travelers we offer free high-speed Internet access, a business center and two meeting rooms. Nearby corporate locations include the IU Medical Center, the Indiana Convention Center and Simon Headquarters. This Indianapolis extended stay hotel offers you free high-speed Internet access and free local phone calls. Our standard guest rooms are the largest in Indianapolis. A fitness center, free self-laundry facilities, barbecue grills, a DVD/CD lending library and the Candlewood Cupboard, our miniature grocery store, offer unparalleled comfort and convenience. The hotel provides a shuttle service (surcharge) (based on availability - contact hotel for details). Call today to take advantage of our great Indianapolis hotel deals!
 
Overall
1 out of 5
1 out of 5
Close to hospital
By Glenn53 from Cedar Lake, IN
This used to be a really nice place to stay, however, it seems to have gone downhill in the past several years. We have been staying there since 2022 & have always enjoyed our stay until now. You should have at least one person available in the evenings to service people that may need something. Should not have to get dressed again to come down & get something that should have been provided in the first place.
Customer avatar
Posted by
onApril 5, 2025
Hello Glenn53,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Indianapolis Downtown Medical District, where you have space to settle in.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Balance work and relaxation at the Crowne Plaza® Portland-Lake Oswego hotel with newly renovated rooms, free wi-fi, and easy access to Lewis and Clark College , Portland State University and the Bridgeport Village Mall. Thanks to our prime location along I-5, you can enjoy the charming town of Lake Oswego, visit the Willamette Valley Wine Country with more than 600 prime Oregon wineries, or take a 15-minute drive to downtown Portland for a taste of the city. Plus, hike through the Tryon Creek State Natural Area , or unwind in our heated indoor-outdoor pool. Crowne Plaza® Portland-Lake Oswego is also the ideal event venue for meetings, conferences, beautiful weddings, and it's the perfect place to stay and explore the Portland-Lake Oswego area.
 
Overall
1 out of 5
1 out of 5
Had better experiences
By DYI-Pro from CA
Not the greatest experience with the room on my last two visits here.
Customer avatar
Posted by
onApril 5, 2025
Hello DYI-Pro,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Portland-Lake Oswego, where we make business travel work.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
Located on the Southwest Freeway, between Downtown Houston and The Galleria, Crowne Plaza® Houston Med Ctr-Galleria Area is a contemporary hotel with innovative spaces and renovated rooms for work-life balance. In the trendy River Oaks area, minutes from Texas Medical Center, the Museum District, Rice University, NRG Stadium, and Minute Made Park, we are your gateway to the city’s best shopping, dining, sports, and entertainment. Enjoy live shows in the Downtown Theatre District, visit the Houston Zoo and the George R. Brown Convention Center. Host corporate events, meetings, and weddings in our 12,000 sq ft of space, including an elegant ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Stay active in our Fitness Center and outdoor pool. Stay with us and experience Southern hospitality at its finest in the heart of Houston!
 
Overall
1 out of 5
1 out of 5
theif got broke into
By duck from Louisiana
Has parking garage charges you for it. Only sign stating not responsible on exit. Broke into no camera footage while they have camera no security gard incident report but say security gard on duty. Rent the parking garage apparently and blame that owner while placing crown plaza all over entrance. The tool found that broke in was from police or security personnel. Anyway not good stay for me brand new vehicle torn up.
Customer avatar
Posted by
onApril 5, 2025
Hello duck,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Houston Medical Center-Galleria Area, where we make business travel work. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2004.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
 
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