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Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
Overall
2 out of 5
2 out of 5
Hotel Quality of Accomodations not as advertised
By Mark21 from Maine
Issues at Holiday Inn Express
Boca Raton, FL 3/27/25 -3/29/25
1. Toilet stopped working, but got repaired
2. An area of the floor carpet was damp upon arrival. Unable to determine cause.
3. Washcloths were paper thin.
4. Bathroom supplied with just one roll of toilet paper
5. TV was unplugged but we figured it out on our own after a few minutes. Guessing cleaning crew unplugged and forgot to plug it back in.
6. Overall quality of finishes and appearance was only fair. Certainly overpriced for this low quality accomodations.
7. Very close to Glades Road and Florida Turnpike so traffic noise is very noticeable.
8. On first day, key card would not work on exterior door . On our second day neither of our key cards would let us into our room.
Customer avatar
Posted by
onApril 7, 2025
Hi Mark21,
Thank you for staying and sharing your experience at our Holiday Inn Express Boca Raton-West during your vacation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy your travel experience at our hotel near Houston Airport. Stay comfortably at Holiday Inn Houston-Intercontinental Airport. Our hotel off I-45 and Sam Houston Tollway offers modern amenities, comfortable rooms, and a convenient location less than 10 minutes from George Bush Intercontinental Airport and 23 minutes from downtown Houston. Recharge in our hotel rooms and suites with amenities like Keurig coffee makers, free Wi-Fi, 49" HDTVs, and mini-fridges. Get a great night's sleep with blackout shades in all our accommodations, then start your day with energizing selections from Blue Dixie Kitchen. This on-site restaurant also offers lunch and dinner menu items paired with evening drinks. Get your workout in with access to our pool and 24-hour Fitness Center. Explore the sights and sounds of Houston during your stay with easy access to The Cynthia Woods Mitchell Pavilion, Golf Club of Houston, lake activities on Buffalo Bayou, and downtown attractions like Minute Maid Park, The Museum of Fine Arts in Houston's Museum District, and Houston Zoo. Our proximity to Houston attractions and offices for United Airlines, Halliburton, and GE make our 8,465 sq. ft. of event space perfect for formal meetings and special occasions. Whether you're here for business, pleasure, or just passing through, enjoy a seamless stay at Holiday Inn Houston Intercontinental Airport. Kids stay and eat free.
 
Overall
1 out of 5
1 out of 5
Old Facility
By Jonesy from OKC
Woke up with bites on arm, back, face. Bed bugs??? Will not return
Customer avatar
Posted by
onApril 7, 2025
Hi Jonesy,
Thanks for your review and for staying at Holiday Inn Houston-Intercontinental Airport. We appreciate you as an IHG® One Rewards Diamond Elite member and your loyalty since 2017. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites is located in Northeast Jackson, just off I-40 between Memphis and Nashville, offering guests a perfect combination of big-city amenities and small-town charm. Our spacious rooms come equipped with refrigerators and microwaves for added convenience. Begin each day with our complimentary hot breakfast buffet featuring hot items, gluten-free options, signature cinnamon rolls, pancake machine and much more! Enjoy a variety of on-site amenities including an outdoor pool, 24-hour fitness center, business center, guest laundry facility, and a Suite Shop offering snacks, beverages, and necessities. There are a variety of restaurants within walking distance offering lunch and dinner options. Our business travelers can stay connected with our free high-speed, wireless Internet throughout the hotel. Our prime location is near major companies like Toyota, Kellogg, UGN Automotive, Delta Faucet, and ConAgra Foods. Guests appreciate our close proximity to the West TN Healthcare Sportsplex, which is perfect for teams, families, and coaches. Jackson, TN, is also home to several universities, including Union University, Lane College, University of Memphis at Lambuth, and Jackson State Community College. We look forward to welcoming you to The Hub City!
 
Overall
3 out of 5
3 out of 5
Needs improvements
By CG405WI from Milwaukee, WI
I have stayed at this location before but it needs additional work. Everyone is struggling with finding workers and this location is no exception. One day our room was never cleaned and the bathroom needs a lot of work as there was visible mold.
Customer avatar
Posted by
onApril 7, 2025
Hi CG405WI,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Jackson Northeast. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the Secrets of Pendleton, Oregon Our hotel's nestled in the heart of the Real West, where adventure and history meet. Breathtaking mountain views and mysterious underground tunnels surround the Holiday Inn Express® Pendleton hotel. We're located just off I-84, so it's easy to get around from our hotel's location in Pendleton, Oregon. Business guests lodging with us always satisfy by our customer service, facilities and location. Need to get some work done? The Business Center is open 24 hours and offers printing, copying and faxing services for our hotel's guests. In Pendleton, Oregon you can visit Blue Mountain Community College, St Anthony's Hospital and the Pendleton Convention Center. If you're looking for something to do, you won't be disappointed in Pendleton, Oregon. Our hotel's guests are only two miles from Pendleton Round-Up, the area's premiere Rodeo arena. Downtown has the Children's Museum, the Woolen Mill and tours of the historic, fascinating underground city. Don't forget Wildhorse Casino just 15 minutes away! We're more than just a great location; our smoke-free, dog-friendly hotel also has award-winning service and facilities.
 
Overall
3 out of 5
3 out of 5
disappointing
By Bean from OR
We have stayed in Holiday Inn Express several times This was by far the most disappointing and the most expensive from Welches, Oregon to Denver and back.
Customer avatar
Posted by
onApril 7, 2025
Hello Bean,
Thank you for staying and choosing our Holiday Inn Express Pendleton. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover a gem among Covington, KY, hotels. Discover a gem among Covington, KY, hotels. Perfectly positioned in the bustling heart of Covington's business and entertainment district, Holiday Inn® Cincinnati-Riverfront offers unparalleled access to downtown Cincinnati. Perfect for business travelers, our hotel is close to major corporations like Ashland Marathon, Duke Energy, UPS, P&G, and Kroger. Our 24-hour business center caters to your professional needs, offering services that ensure productivity and comfort. Explore nearby attractions, like downtown Cincinnati and the famed Cincinnati Zoo. Shop at MainStrasse Village, or dive into fun at the Newport Aquarium. Our hotel offers top amenities, including a 24-hour fitness center, complimentary Wi-Fi, and an on-site restaurant.
 
Overall
1 out of 5
1 out of 5
Terrible
By Hali from Kentucky
Will not be back.
The lady at the front desk was rude. & After being told I’m “taking someone’s room” and making me feel guilty even though I made a reservation 15 days before check in. And I got there at 3 for check in…..
We get to our room and there’s no towels… I have my husband go ask the front desk for some and he gets told housekeeping will be up with some soon, well we call it a night about 8pm with no towels and giving up on ever getting any. Which fine whatever we’re only here for a night.
When I booked the room I made sure to get the breakfast and would ya guess the guy told me we weren’t allowed to have breakfast when we went down. And it would be extra….
Lol
This place is a JOKE
Customer avatar
Posted by
onApril 7, 2025
Hi Hali,
Thank you for staying at the Holiday Inn Cincinnati-Riverfront and leaving us feedback. We value your business. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
This Neighborhood Hotel’s Amenities Go Beyond Other Chandler, AZ Hotels Your home away from home, Holiday Inn® Phoenix Chandler, is located next to the Ocotillo Golf Club with views of rolling fairways in the heart of Chandler. With our level of service & easy access to shopping, dining, Price Corridor, Phoenix Sky Harbor International Airport (PHX), Arizona State University (ASU) and world-class golf facilities you won’t want to stay anywhere else. Business or Pleasure, we've got you covered. Amenities include onsite Restaurant, outdoor heated pool & hot tub, free WIFI, 24 hour fitness center, business center and local transportation. Within a 5-mile radius you will find local offices for Intel, Wells Fargo, OnTrac, Northrop Grumman, PayPal, ASML and Chandler Fashion Center. Hotel is also within 20 minutes of Cactus League Spring training facilities; Tempe Diablo Stadium, Sloan Park & Hokoham Stadium as well as Gila River Casino and Fire-bird International Raceway. Looking to hold a meeting, wedding or event? Let our onsite catering experts assist you in creating a memorable and successful event. Our flexible meeting space with natural lighting & modern décor is just the space whether you need an intimate boardroom or a spacious ballroom. With our location, amenities & level of service, Holiday Inn Phoenix Chandler goes beyond other hotels and takes pride in delivering genuine value to real people.
 
Overall
3 out of 5
3 out of 5
Great service but declining hotel
By Goodtimetraveller
I have been coming to this hotel for many years because of the proximity to my customer location. However this time around I was surprised at the decline of the hotel in just a matter of a few months. There was no bar/restaurant open on site due to staffing issues; which was disappointing as I was planning to have dinner there after my evening arrival. Also the parking fee of $12/night seemed very unnecessary and also a new fee. The AC in my room was not working properly and was not cooling down however would run constantly and was very noisy. The folks working were nice and kind and helpful. Sorry to say I will have to find a new go-to hotel spot for work travel as this was simply not worth it any more.
Customer avatar
Posted by
onApril 7, 2025
Hi Goodtimetraveller,
Thank you for staying and sharing your experience at our Holiday Inn Phoenix - Chandler during your business trip. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located in Layton, Utah, our hotel’s motto is to “Impress Guests”, and we surely will! Whether you are here for business, leisure, or a little bit of both, we are designed to meet your every need. We are conveniently located just off I-15, and I-84 and Hwy 89 are accessible within minutes of the hotel. For our business travelers, we have meeting space that will accommodate over 40 people. Our Wi-Fi is complimentary throughout the hotel, and our business center is conveniently accessible 24 hours a day. Companies such as ATK, Boeing, Northrop Grumman, Autoliv, as well as Hill Air Force Base are located in the immediate vicinity of the hotel. For our leisure travelers, we are within an hour’s drive of world class skiing, either at Snowbasin Resort or Park City resorts. Lagoon Amusement Park is just a short drive away, as well as many hiking, biking, and outdoor activities. Swim laps in our indoor pool or enjoy the hot tub after a long day! Our fitness center is open 24 hours a day to accommodate your busy schedule. A complimentary full hot breakfast is served daily, and three times a week we serve complimentary drinks and hors devours for all guests to enjoy at our Manager’s Reception. We look forward to serving you!
 
Overall
3 out of 5
3 out of 5
Nice, but noisy
By Debbie from Utah
I was really happy in my room. The blackout curtains are fantastic. There's so many pillows! The beds are a little bouncier than what I use at home, but still comfortable.
The whole room shakes when people walk around in other rooms, though! I barely slept because the people above me went to bed after 1am and the people in my hallway were up early. But I was able to get a nap thanks to the blackout curtains and late checkout.
The room looks clean, but upon examination it's clear they gave set things they clean and they just don't do other things. The mirror was dirty, there was a wrapper on the floor by the top of the bed. The phone looked pretty rough. But you could tell other surfaces had been cleaned and the bed seemed fresh.
The breakfast selection is expansive. There's pancakes, sausage and biscuits with gravy, cinnamon rolls, toast, yogurt, cereal, oatmeal, juices, coffee, and tea. I had oatmeal, but I can't have milk and was disappointed not to have any non-dairy options to add to it.
The elevator door takes several times to close, so if you're scared of elevators it will be unsettling, but i never did get trapped in it.
The staff was all wonderfully friendly and helpful.
Customer avatar
Posted by
onApril 7, 2025
Hi Debbie,
Thank you for staying and choosing our Holiday Inn Express Layton-Interstate-15. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our avid hotel in beautiful Memphis Southaven. Located East of I-55, on Goodman Rd./MS-302, our hotel is just 10 miles from Memphis International Airport (MEM) and local attractions. We are 10 minutes away from The Landers Center, Tanger Premium Outlets, BankPlus Event Center, and Snowden Grove Youth Sports complex. Our hotels is also a short drive away to popular local restaurants and entertainment options such as Beale Street and Graceland in Memphis. Whether traveling for business or leisure, avid hotel Memphis Southaven, is central to Southaven Medical District and minutes to downtown Memphis, with convenient access from I-55. When you return to relax at this South Suburban Memphis hotel, you will find we focus on getting the essentials right, every time. You can always expect a sound sleep with high-quality mattresses and bedding, and blackout roller shades. We promise your room will be just right – spotlessly clean and ready for your stay. With plenty of storage, our guest rooms feature a 55-in HD TV, free Wi-Fi, and a mini-fridge. In the morning, come down to the lobby for your free good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items onsite, or simply grab and go.
 
Overall
3 out of 5
3 out of 5
Reservation /water temp in shower
By Cccc
Got to hotel about 8pm and was given room keys. I get to my room on third floor open door and the room was dirty/had never been cleaned. I go back downstairs to service desk and only got “I am so sorry for that “.. new room was given for 2nd floor ….needless to say my family was still sitting on 3rd floor with luggage, etc
I had to call them and get them to come down to 2nd floor. We get to new room about 8:30 and the door is open, not even locked…. At this point I am furious at the overall situation…. We say we are just going to go on in and check. The room had been cleaned (looked clean anyway)… my daughter goes to take a shower, the water never got hot….it wasn’t even lukewarm…. Pillows are terrible, bed not comfortable
Customer avatar
Posted by
onApril 7, 2025
Hi Cccc,
Thank you for staying and choosing our avid hotels Memphis - Southaven during your sporting event. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn® Seattle Downtown-Lake Union, where our prime location in Downtown Seattle's vibrant South Lake Union neighborhood puts you within a leisurely stroll of iconic landmarks like the Space Needle and Climate Pledge Arena. Immerse yourself in the charm of Pike Place Market, catch a game at Lumen Field or T-Mobile Park, and explore the enchanting Waterfront piers — all just moments away. Seattle's diverse culinary scene, multicultural neighborhoods, and the breathtaking outdoors of the Pacific Northwest await your discovery, ensuring that your visit to the Emerald City is nothing short of unforgettable. Conveniently situated near major highways and freeways, our hotel offers easy access to SeaTac International Airport, ensuring a seamless journey for travelers. Whether you're embarking on a cruise or venturing beyond Seattle, our attentive team can arrange transportation upon check-in. For business travelers, we provide complimentary high-speed Internet, versatile meeting spaces, a well-equipped Business Center, and a Fitness Center to make your stay both productive and comfortable. Start your day with a nourishing breakfast or unwind with a refreshing evening drink at our Toast to Toast restaurant. Whether your stay is for business or leisure, elevate your experience with the perfect blend of comfort and convenience at Holiday Inn Seattle-Lake Union.
 
Overall
1 out of 5
1 out of 5
Rundown hotel
By Jamie1234 from Portland oregon
Normally look for holiday inn locations Due to past experiences. Does hotel let me down, In the future how well look for other hotels.
Customer avatar
Posted by
onApril 7, 2025
Hi Jamie1234,
Thank you for staying at the Holiday Inn Seattle Downtown - Lake Union and leaving feedback. We appreciate you as an IHG One Rewards member and value your business.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the 2018 Quality Excellence Award Winning hotel Holiday Inn Express & Suites Champaign North - Rantoul, Rantoul, Illinois! The award winning Holiday Inn Express & Suites Champaign North - Rantoul is located 15 miles north of Champaign/Urbana, the home of the University of Illinois. Convenient from Interstate 57, the hotel is nestled in the farming community of Rantoul. The hotel is located near local attractions including Hardy's Reindeer Ranch, Hap Parker Family Aquatic Center and Heritage Lake Park. For our business travelers, the Holiday Inn Express & Suites Rantoul is a short distance from many local companies including Vista Outdoor, Jeld-Wen, Gordyville, Conair Corporation, Charles Industries, Rantoul Foods and the Rantoul Business Center. Located near the University of Illinois and just two hours south of Chicago, our 24-hour Business Center and Board Room are perfect for any small meeting in this East central Illinios community. No matter what brings you to Rantoul, the hotel's amenities help make it the perfect place to relax and enjoy your stay. Enjoy the indoor pool, 24-hour Fitness Center and each morning delight in the free hot Express Start breakfast. Make reservations today to experience everything the Holiday Inn Express & Suites Champaign North - Rantoul hotel has to offer.
 
Overall
3 out of 5
3 out of 5
Excellent staff!
By Yepper from Wi
Room neeeded a lot of maintenance! Very large crack in the shower surround, base of shower felt very weak and creaked. Also had a deep hole in the wall just outside the shower. Room had a very perfumed smell as if trying to cover up a bad smell. Bed and pillows were flat and uncomfortable. We did find out why and they told us the issue has been resolved. Hotel is not up to the standards of a Holiday Inn property.
The staff was excellent at every turn! From check in, brkfst staff to the manager understanding the issue with the room.
Customer avatar
Posted by
onApril 7, 2025
Hi Yepper,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Rantoul.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to serve you better.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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