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- First review commentFebruary 14, 2017
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Conveniently located halfway between Milwaukee and Chicago, Kenosha is a thriving city on the shores of Lake Michigan. The close proximity to General Mitchell International Airport (MKE) and Chicago’s O’hare International (ORD) make traveling to the area effortless. As a corporate traveler, you’ll appreciate the convenient location of our hotel. Home to Snap-On, Jockey, and Uline’s world headquarters, Kenosha has a flourishing corporate community. Other major corporations include Amazon and Meijer distribution centers and the Lakeview Corporate Park and Kenosha Business Park- all within 5 miles of the hotel. Visiting the Kenosha area for fun? There is no shortage to be had here! Explore Downtown Kenosha on the picturesque shores of Lake Michigan. With museums, restaurants, and Kenosha’s famed Saturday Farmers Market, it’s the perfect place to spend the day. Pleasant Prairie Premium Outlets boast over 90 stores including: Nike, Michael Kors and Restoration Hardware. Other must-see Kenosha attractions include Frank’s Diner, The Jelly Belly Factory Store, and Uke’s Harley Davidson. Spend your day at work or play and then join us back at the hotel. You’ll enjoy preparing dinner in your room or out on the grills located on our back patio. Get a good night sleep in one of our suites and wake up refreshed for another day in our great city! Our Candlewood staff looks forward to welcoming you to your home away from home!
Overall
5 out of 5
excellent rooms very nice place to stay
By bhanson
from duluth
hotel was clean, bed were comfortable. the kitchen was amazing. it felt like a home away from home. they have brand new grills for use outside which is very nice. hotel staff was always there to help. the rooms are very nice
Posted byCorporate
onApril 29, 2025
Hi,
We're thrilled to hear that you enjoyed your stay and found our hotel clean and comfortable. It's great to know that our kitchen facilities and outdoor grills added to your experience. We strive to provide a home away from home for our guests and your feedback is greatly appreciated. Thank you for recognizing our dedicated staff. We look forward to welcoming you back in the future.
- General Manager at Candlewood Suites Kenosha
0points
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Peaceful village hotel near Rugby Station, offering modern British cuisine, a health club and free parking
Set in the leafy East Midlands village of Crick, Holiday Inn® Rugby Northampton hotel is a 15-minute drive from Rugby town centre.
Just 6 miles away from Rugby Station, the hotel is less than half an hour’s drive from Coventry, Northampton and Royal Leamington Spa. Free on-site parking is available and Birmingham Airport (BHX) is a 40-minute drive away. The hotel is within easy reach of Silverstone Circuit; home of MotoGP and F1 Grand Prix. The hotel is the ideal venue for a corporate meeting, team building, conference or wedding in Northamptonshire countryside, with flexible event rooms for up to 200 guests and dedicated meeting planners. A 15-minute drive takes you to Althorpe House, once home to Diana, Princess of Wales, while Stanford Hall and Kelmarsh Hall make for pleasant day trips within easy reach.
At this hotel you can enjoy:
- Free Wi-Fi throughout the hotel
- A Business Centre with printing and copying facilities
- A well-equipped fitness centre
Start your day with a generous hot buffet breakfast, then indulge in pre-dinner drinks before a meal in light-filled Traders Restaurant. Families love the fact that kids stay and eat for free. Even better, all guests enjoy complimentary access to the on-site You Fit Health Club, with its 15-metre indoor pool, sauna and gym.
Overall3 out of 5
A bit disappointed
By Minnie
from Hampshire
My partner and I, both IHG loyal members, are using frequently IHG hotels. However this time it was a mixed experience.
I booked a standard room and by default the system gave me a twins bedroom. So I changed online for a double standard and I was charged more than £20 for the change. When we checked in the room was a twins! The beds were pushed together, but with separated bedsheets and duvets and the beds were of different heights! So I went to the reception to ask if I could have the double standard for which I paid and received a confirmation, but they said that they were fully booked that night. As soon as I have spare time I will raise a formal complaint at least to be refunded of the extra money paid for a change that wasn't made.
I booked a standard room and by default the system gave me a twins bedroom. So I changed online for a double standard and I was charged more than £20 for the change. When we checked in the room was a twins! The beds were pushed together, but with separated bedsheets and duvets and the beds were of different heights! So I went to the reception to ask if I could have the double standard for which I paid and received a confirmation, but they said that they were fully booked that night. As soon as I have spare time I will raise a formal complaint at least to be refunded of the extra money paid for a change that wasn't made.
The food in the restaurant was very good, a bit annoying that if you choose to pay as you go they don't wait even that you set your foot in the restaurant that they come for payment. For dinner even more annoying as you pay for the drink. Then for the main course, then for the dessert. It would be good if we could pay at the end of the dinner.
All this faffing about food and drink payments and all of it hasn't been added in my loyal points, who knows why.
We had one breakfast, which was ok, but pastry was stale and bread very dry.
We went to the spa for relaxing, but there were 3 guys in the pool screaming extremely loudly and splashing water to each other for the entire time, no one from the staff intervened. So no relaxation there, unfortunately.
Over the following two weeks, I needed to stay in the area longer for work reason and needed to book 8 more nights but decided to book them somewhere else this time.
All this faffing about food and drink payments and all of it hasn't been added in my loyal points, who knows why.
We had one breakfast, which was ok, but pastry was stale and bread very dry.
We went to the spa for relaxing, but there were 3 guys in the pool screaming extremely loudly and splashing water to each other for the entire time, no one from the staff intervened. So no relaxation there, unfortunately.
Over the following two weeks, I needed to stay in the area longer for work reason and needed to book 8 more nights but decided to book them somewhere else this time.
Posted byCorporate
onApril 29, 2025
Hi Minnie,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Rugby Northampton Motorway, Junction 18 as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to miss the mark on your visit. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
We are perfectly situated just 40 minutes north of Dallas & Fort Worth in Sanger, Texas on Interstate 35, but that's not all! Whether you're in town for business, pleasure, or both, now's the time to Stay Smart at the new Holiday Inn Express and Suites Denton - Sanger .
When it comes to pleasure, our hotel is ideal because of all the great nearby attractions, including the Texas Motor Speedway , Water Works Park, Lake Ray Roberts , Sharkarosa Wildlife Ranch and WinStar World Casino . Find shopping options at Golden Triangle Mall, Rayzor Ranch and many other local boutique shops! We are also minutes away from University of North Texas and Texas Woman's University .
Our business travelers can stay connected with our free high-speed, wireless Internet access in every room. Stay on schedule with our 24-hour Business Center, featuring up-to-date news and weather. Stay alert and energetic in our Fitness Center or Outdoor Pool. Business travelers will appreciate being close to Peterbilt, Jostens, Sally Beauty Supply, Tetra Pak, Safran, ACME Brick, FEMA, Medical City Denton, Texas Health Presbyterian Hospital and the Denton Airport. . We are also the closest hotel to the Walmart Distribution Center .
Overall5 out of 5
Clean and well maintained property
By Andy
from Rosharon, Tx
Was greeted upon arrival, staff was welcoming and plenty of parking. The facility was clean with one of the better elevators at a IHG property (sometimes they can have a smell, missing panels, etc). Room was very clean and in great condition. Property looked relatively new, everything was in good working order.
Posted byCorporate
onApril 29, 2025
Hi Andy,
We appreciate hearing about your positive experience upon arrival. Knowing that our clean facilities, ample parking, and well-maintained elevator contributed to your satisfaction is wonderful feedback. Our commitment to maintaining our property consistently shines through, and we are grateful for your kind words and high rating. Thank you!
-Management at Holiday Inn Express & Suites Denton-Sanger
0points
0of 0voted this comment as helpful.
Stay Smart at Our Downtown San Antonio Hotel The Holiday Inn Express San Antonio–Downtown Market Area is centrally located in Downtown San Antonio. We treat you to modern amenities and refreshing all-suite accommodations with easy access to the Riverwalk and the Market Sq. As one of the top San Antonio hotels near the Alamo and the famous River Walk , fun-filled vacations are our specialty. Make a day of it exploring the scenic sights of downtown, or visit popular San Antonio attractions such as the San Antonio Zoo, Six Flags Fiesta Texas, and UNESCO World Heritage San Antonio Missions Sites. Sports fans browsing hotels near the Alamodome and AT&T Center will love us too. Find big fun in San Antonio and big comfort at our San Antonio River Walk hotel. Our spacious suites exude the convenience of home. Take advantage of free Wi-Fi, spacious work desk, Keurig Coffee machine, and a 42" flat screen TV. After a restful night, our free and fresh Express Start® Breakfast Bar kick-starts your morning. Done for the day? Unwind with a relaxing dip in our outdoor pool. Business travelers appreciate our prime location close to Tesoro, Xerox, Washington Mutual, IBC, Toyota, SBC and more. Be sure to utilize the 24-hour business center for any last minute needs. Don't miss our San Antonio hotel deals for an always affordable stay. Experience "suite" satisfaction – Holiday Inn Express San Antonio – Downtown Market .
Overall3 out of 5
Horrible
By Jkillah
from Rockledge florida
Room smelt like mildew and room was dirty I sat at front desk for close to 20 min before someone came out to greet me I had to fake call the front desk for someone to come out
Posted byCorporate
onApril 29, 2025
Hi Jkillah,
We appreciate you for being one of our IHG One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express San Antonio Downtown Market Area and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A rural hotel near Colchester with free parking, free Wi-Fi and breakfast included
The Holiday Inn Express® Colchester hotel is just off the A12 , six miles from the town centre and 15 minutes' drive from Colchester station. Direct trains to London Liverpool Street take an hour. Stansted Airport (STN) is a 45-minute drive away. You can drive to the seaside villages of Clacton-on-Sea and Frinton-on-Sea in half an hour.
Take the family to spot giraffes and elephants at Colchester Zoo , 15 minutes' drive from the hotel, or to admire the Roman ruins in Colchester town centre , six miles away. If retail therapy is more your style, you can browse the high-street stores at the town's outdoor Culver Square shopping centre .
You can hold a meeting or an event for up to 38 guests in the hotel's three naturally lit meeting rooms . Wi-Fi is free , and you can take care of copying and printing in the business centre . If you're set for a long day, a working lunch can be provided to help you stay productive.
To start the day, tuck into the inclusive Express Start Breakfast buffet, featuring bacon, scrambled eggs, sausages, baked beans and pastries. If you're feeling peckish, you can settle into the cosy leather chairs in the stylish Great Room lounge for a light meal. The bar is open until 1am, and you can enjoy a drink on the patio in good weather.
Overall3 out of 5
Uncomfy beds, noisy air con, £8 parking charge, dirty carpets and bed linen
By Loulou
from Herts
Only book if there is no where else available. Only good things are the staff and breakfast rest is disappointing
Posted byCorporate
onApril 29, 2025
Hi Loulou,
We appreciate you for staying at the Holiday Inn Express Colchester and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Comfort awaits you at this Hawthorne Hotel in Los Angeles County Candlewood Suites - Hawthorne, California hotel's location and amenities create an ideal place for both business and leisure travelers, especially those enjoying an extended stay. Please adjust your length of stay to find out more about our discounts. Our hotel near Los Angeles is just a short drive from downtown, as well as the Los Angeles International Airport (LAX). Our hotel is minutes from great shopping at the South Bay Galleria or the Del Amo Fashion Center. Guests can enjoy the Hollywood Park Casino, or the beautiful Los Angeles beaches. In addition, our hotel is minutes away from world-famous amusement parks that are a must-see during your stay in Hawthorne. Lodging here also puts you minutes away from corporations like Honda Trading America, Nissan Motor Acceptance, Computer Sciences Corporate Headquarters, FAA Regional Headquarters, Northrop Grumman, and South Bay Corporations. Our hotel's amenities include a 24-hour Business Center with copy, fax and print services. We offer amenities like our Candlewood Cupboard convenience store, a lending library and a 24-hour Fitness Center. You'll find fully equipped kitchens, free high-speed Internet access, large work spaces with a desk chair, and a comfortable recliner in all of our Candlewood Suites.
Overall3 out of 5
Big room, but...
By Raffy
from USA
Big room but, there are many people that look like they live at the hotel (goverment housing of some sort?) and they are loud, kids running all over the place, pay to park, NO breakfast.
The good things: free washer and dryer... Holiday Inn right accross so you might be able to sneak in to have a dull Holiday Inn "breakfast". Yes, they are all the same and we, the ones that travel get sick of it very quick.
The good things: free washer and dryer... Holiday Inn right accross so you might be able to sneak in to have a dull Holiday Inn "breakfast". Yes, they are all the same and we, the ones that travel get sick of it very quick.
Posted byCorporate
onApril 29, 2025
Hi Raffy,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Candlewood Suites Los Angeles International Airport Hawthorne and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Inn and Suites Norman , Oklahoma, a 116 all suites hotel located in the newly developed University Town Center in North Norman. We are the best choice in Norman, whether you're here for business or pleasure. The Holiday Inn Express and Suites Norman is the ideal destination. Imagine having all the space and tools you need for business: high speed Internet, a specialized work area in your room and plenty of electrical outlets. The Business Center is available for copies, faxing and support. If you're here for pleasure then you are just minutes away from outstanding shopping, dining, entertainment and all the adventures that Norman has in store. No matter what brings you to Holiday Inn Express and Suites your room is your personal retreat. The key word is comfort with luxurious bedding, modern decor and all the cable, sports and movie channels you need. The Holiday Inn Express and Suites Norman is perfect for business and leisure guests visiting Norman, Oklahoma!
Overall2 out of 5
Shady business practices
By Frustrated
I wanted to reach out to express my concern about the Holiday Inn Express in Norman, OK. My daughter and I checked in on 4/17/25 and requested to check out on 4/20/25. I was advised that a 50 hold would be placed on my card for any incidentals, but removed at check out. The first night was supposed to be 99 plus tax and the other two nights were supposed to be $29 plus tax. When I check my bank on the morning of 4/18/25, a hold was placed for 56.89. I just assumed that this was total amount of the stay and the incidental charge. Then 4/19/25, I check my bank and another hold was placed for 556.89. I walked down to the desk and asked why. The lady at the front desk was very rude and told me that I would have to talk to a mgr b/c she didn't have the ability to handle that. I asked for the mgr and she told me that she was on the phone and to check back in an hour. I called back in an hour and was told that she was at lunch and I could leave my contact information and she would call as soon as she returned. I called back 3 hours later when I never heard anything, and was told by a different staff member that the manager left for the day. When I returned to the hotel that evening, I talked to the front desk and was told that it was an error and it would get corrected. She told me that the manager would be in on 4/20 at 7 am and I could talk to her then. Yesterday, I went to the front desk to check out and asked for the manager, the same rude lady was working and told me that the manger was not there. I asked for a print out of my bill and she provided me with a printout of the last nights stay, but refused to provide me with the others. When I checked my bank account, another hold was issued for 162.28. NOW THIS STAY HAS HELD 1276.06 OUT OF MY BANK ACCOUNT!!! This is not acceptable as this is almost triple the cost of the stay. I keep getting told that no money was removed from my account by your staff, however the hold has the money tied up and I can't access it for other expenses I have. I need to a copy of my full receipt for my stay so I truly know what ya'll charged me as this whole thing is very shady!
Posted byCorporate
onApril 29, 2025
Hi Valued Guest,
Thank you for being one of our IHG® One Rewards members. We appreciate you for staying at the Holiday Inn Express Norman and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Enjoy your travel experience at our hotel near Houston Airport.
Stay comfortably at Holiday Inn Houston-Intercontinental Airport. Our hotel off I-45 and Sam Houston Tollway offers modern amenities, comfortable rooms, and a convenient location less than 10 minutes from George Bush Intercontinental Airport and 23 minutes from downtown Houston.
Recharge in our hotel rooms and suites with amenities like Keurig coffee makers, free Wi-Fi, 49" HDTVs, and mini-fridges. Get a great night's sleep with blackout shades in all our accommodations, then start your day with energizing selections from Blue Dixie Kitchen. This on-site restaurant also offers lunch and dinner menu items paired with evening drinks. Get your workout in with access to our pool and 24-hour Fitness Center.
Explore the sights and sounds of Houston during your stay with easy access to The Cynthia Woods Mitchell Pavilion, Golf Club of Houston, lake activities on Buffalo Bayou, and downtown attractions like Minute Maid Park, The Museum of Fine Arts in Houston's Museum District, and Houston Zoo. Our proximity to Houston attractions and offices for United Airlines, Halliburton, and GE make our 8,465 sq. ft. of event space perfect for formal meetings and special occasions.
Whether you're here for business, pleasure, or just passing through, enjoy a seamless stay at Holiday Inn Houston Intercontinental Airport. Kids stay and eat free.
Overall2 out of 5
Hotel needs to close for major renovations
By Apple11
from Alaska
The staff and service was great. But the hotel is dirty: carpets in the hallways and the room, stained ceiling, sticky and dirty microwave, dirty bathroom. The hotel has to close for renovations.
Posted byCorporate
onApril 29, 2025
Hi Apple11,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Houston Intercontinental Airport and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
Overall2 out of 5
Highly disappointed in this stay
By Fate901
from Memphis, TN
This is by far the most disappointing stay I’ve had at a Holiday Inn property. I selected this hotel as I was in town for a major medical education conference for 4 nights and the host hotel blocks had filled up too quickly. The location is indeed next to lots of construction but I understand St. Louis is almost constantly under construction. Parking is free next to the hotel but there were not many spots. The rest were catty corner in a paid parking lot. The inside of the property was nice at first glance and the front desk staff was polite. When I got to my room, however, it was very warm and muggy. I checked the thermostat which was clearly very old and had no AC or heat designations but was reading 80+ degrees so I tried to slide the temperature over to the 60s and almost as soon as I touched it the unit fell off the wall. I was told back at the front desk that they would send up the engineer so I went to grab the rest of my things and waited. Nearly an hour and no engineer. I went back down and this time they said the engineer/ maintenance person had left for the day (and seemed surprised by this as they called over the walkie a few times with no response). They instead moved my room to one that was much cooler.
The room was nice looking, with fresh sheets and towels. It was an inner room that overlooked the pool, so no natural light coming in, and because folks on the pool deck would be able to see in, the curtains were closed our whole stay for privacy. I looked around the room for information about where to find breakfast or perhaps room service since I didn’t see a breakfast nook and knew the hotel restaurant only was open on the weekend for breakfast….but given we had paid for daily breakfast through my IHG member offers there must have been somewhere else for regular hotel breakfast. There was not. I went back down and asked and they apologetically informed me that breakfast was only available on the weekend and that I would be getting a discount on the stay as a result of the miscommunication. Also room service does not exist. On the Saturday I went for the breakfast the first time there were two staff members inside the “sports bar” area, a man who seemed to serve as maybe security and taking payments? And a lady who had on an apron. Prior to greeting we were told the buffet was $12 a piece. I said we had already paid for breakfast, so they said we needed to get a coupon from the front desk (which was not told to us prior), so we did and we were each handed a paper slip with the room number on it which the man took and pointed to the buffet area. The buffet was a basic mix of eggs, biscuits, potatoes, bacon, plus cereal and yogurt and toast. There was coffee, orange juice, and we think cranberry juice (both juices were devoid of sugar and tasted watered down). All the plates and utensils were plastic/ paper. The food was bland and unremarkable, and we were not made aware of any salt and pepper. Which brings an interesting point…the one “waitress” seemed uninterested in checking in on us or serving us anything or offering anything. We didn’t know ketchup, salt, pepper, or hot sauce existed (as there was none on the tables) until an older woman came in with her ticket and was escorted to a table, brought a salt and pepper set and a cup of juice. We had not been given that same courtesy but dismissed it thinking perhaps the lady was well known, until a small family clearly visiting STL was also shown to a table, and automatically given a set of salt/ pepper shakers, ketchup, and hot sauce. Several people who were part of the same conference I was, with business professional wear and conference badges, were treated like we were. I thought that was rude, unprofessional, and potentially discriminatory given the demographic of the people she did assist and all of us that she did not (all are minorities).
Every night was painfully clear this was an old hotel because I could hear every conversation, toilet flush, cell phone alarm, and closing door around us. The walls were paper thin. This is outside the usual people being loud in the halls despite quiet hours, but I wasn’t anticipating such a loud experience at night. Each day I came back from my conference the room had not been made up nor towels replaced. Housekeeping was something you had to request before 8am, despite there being daily housekeeping advertised. I had to ask twice for additional washcloths halfway through the stay, and then we had to ask for an additional toilet paper roll towards the end! Additionally, every single ice machine in the hotel was either off or out of order (we checked each floor except the top floor because it was getting ridiculous at that point). My partner had sprained his ankle earlier in the day while walking the city so wanted to ice it but could not - there isn’t even a freezer we could’ve used to create an ice pack, so he used a cold water bottle instead.
The room was nice looking, with fresh sheets and towels. It was an inner room that overlooked the pool, so no natural light coming in, and because folks on the pool deck would be able to see in, the curtains were closed our whole stay for privacy. I looked around the room for information about where to find breakfast or perhaps room service since I didn’t see a breakfast nook and knew the hotel restaurant only was open on the weekend for breakfast….but given we had paid for daily breakfast through my IHG member offers there must have been somewhere else for regular hotel breakfast. There was not. I went back down and asked and they apologetically informed me that breakfast was only available on the weekend and that I would be getting a discount on the stay as a result of the miscommunication. Also room service does not exist. On the Saturday I went for the breakfast the first time there were two staff members inside the “sports bar” area, a man who seemed to serve as maybe security and taking payments? And a lady who had on an apron. Prior to greeting we were told the buffet was $12 a piece. I said we had already paid for breakfast, so they said we needed to get a coupon from the front desk (which was not told to us prior), so we did and we were each handed a paper slip with the room number on it which the man took and pointed to the buffet area. The buffet was a basic mix of eggs, biscuits, potatoes, bacon, plus cereal and yogurt and toast. There was coffee, orange juice, and we think cranberry juice (both juices were devoid of sugar and tasted watered down). All the plates and utensils were plastic/ paper. The food was bland and unremarkable, and we were not made aware of any salt and pepper. Which brings an interesting point…the one “waitress” seemed uninterested in checking in on us or serving us anything or offering anything. We didn’t know ketchup, salt, pepper, or hot sauce existed (as there was none on the tables) until an older woman came in with her ticket and was escorted to a table, brought a salt and pepper set and a cup of juice. We had not been given that same courtesy but dismissed it thinking perhaps the lady was well known, until a small family clearly visiting STL was also shown to a table, and automatically given a set of salt/ pepper shakers, ketchup, and hot sauce. Several people who were part of the same conference I was, with business professional wear and conference badges, were treated like we were. I thought that was rude, unprofessional, and potentially discriminatory given the demographic of the people she did assist and all of us that she did not (all are minorities).
Every night was painfully clear this was an old hotel because I could hear every conversation, toilet flush, cell phone alarm, and closing door around us. The walls were paper thin. This is outside the usual people being loud in the halls despite quiet hours, but I wasn’t anticipating such a loud experience at night. Each day I came back from my conference the room had not been made up nor towels replaced. Housekeeping was something you had to request before 8am, despite there being daily housekeeping advertised. I had to ask twice for additional washcloths halfway through the stay, and then we had to ask for an additional toilet paper roll towards the end! Additionally, every single ice machine in the hotel was either off or out of order (we checked each floor except the top floor because it was getting ridiculous at that point). My partner had sprained his ankle earlier in the day while walking the city so wanted to ice it but could not - there isn’t even a freezer we could’ve used to create an ice pack, so he used a cold water bottle instead.
I would not recommend anyone stay here. This hotel needs more staffing and work put into making the stay a pleasant and seamless one. The lack of staff was blatant and the effects (not having daily housekeeping and thus running out of clean towels or toilet paper, not having daily breakfast despite paying for it, not having someone available to fix things immediately) made the stay uncomfortable and not worth the money. The only redeeming quality was the front desk staff that did try to make it better. There are too many problems here for me to not say anything, with the hopes someone higher up will work to improve this hotel.
Posted byCorporate
onApril 29, 2025
Hi Fate901,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Saint Louis Downtown Convention Center during the medical education conference and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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Welcome to the Holiday Inn of Rockford, IL conveniently located at exit 15 of I-39/90 for all your business and leisure needs while in the Rockford/Belvidere, IL region. We are located near many businesses like General Mills, Collins Aerospace, Ingersoll Cutting Tools, Exelon Byron Nuclear Generating Station and all regional medical facilities/hospitals of MercyHealth, OSF Healthcare/St. Anthony Hospital, UW Health (formerly SwedishAmerican). We are also near many regional sports facilities like the MercyHealth Sportscore Two and One, UW Health Sports Factory, BMO Center, Carlson or Riverview Ice Arenas. Other nearby attractions include Rockford Casino (A Hard Rock Casino Opening Act), Midway Village Museum Center, Anderson Japanese Gardens, Discovery Center/Burpee Museum campus, Coronado Performing Arts Center, Klehm Arboretum. Our complimentary shuttle operates daily to the Rockford International Airport (RFD) 7:30am–10pm based on availability.
Our onsite restaurant serves reasonably priced breakfast daily. Scoreboard Bar & Grille serves lunch and dinner with menu items still including the Hoffman House Friday night fish fry and Saturday’s famous prime rib. We recently remodeled and our guests can now enjoy complimentary WiFi throughout the hotel, parking and access to the largest indoor hotel pool in the city. Our remodeled guestrooms include a microwave, mini-fridge; Keurig coffeemaker, flat screen TV, room darkening shades, comfortable desk with USB ports.
Overall1 out of 5
I trust IHG...except for this hotel
By JustaDad
from Merrill, Wisconsin
Very disappointed in the value of this hotel. Maybe I have come to expect more from IHG (I just finished a stay in an IHG hotel in Minnesota, and already have stayed in an IHG hotel 4 times this year alone).
My complaints about this specific hotel in Rockford:
My complaints about this specific hotel in Rockford:
For the cost, with no breakfast included. This helped it fall way below a a good price.
The desk clerk on the first night was below standard. One clerk was the typical kind and helpful. But of the three there at the time of my stay, she was the only one that was of expected courteousness.
The water pressure was horrible. It wasn't just the shower head, which I adjusted as best I could. It wasn't just the time of the day - It didn't matter if it was in the day, night, or morning. It was the toilet and shower. Low, low pressure.
The doors were loud. I once stayed in a hotel in the city for a wedding years ago. That is what the sound of the doors reminded me of. I can't blame it on those who were staying. The people themselves weren't noisy - it was the doors.
I would never stay at this hotel again if I came to Rockford, Illinois.
Posted byCorporate
onApril 29, 2025
Hi,
We're truly sorry to hear about your less than satisfactory experience. We strive to provide our guests with the best service and accommodations, and we regret that we fell short during your stay. Your feedback regarding the breakfast, staff courtesy, water pressure, and noise levels is valuable and will be taken into consideration as we continually work to improve our guest experience. We hope to have the opportunity to better serve you in the future.
- The Staff at Holiday Inn Rockford
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