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An iconic fixture on the downtown Miami skyline for 40 years, InterContinental Miami boasts a waterfront location on Biscayne Bay, steps away from arts and entertainment in Miami’s Brickell neighborhood. A beacon for both business and leisure travelers, the hotel rises 34 stories over the city with breathtaking views of the Atlantic Ocean, Biscayne Bay and the Port of Miami. Recently completed a $40 million renovation features include 652 newly redefined luxury guest rooms, suites & Club Lounge.
 
Overall
1 out of 5
1 out of 5
No bill available and never pick up the phone call.
By cant from ny
It is terrible behavior of hotel front desk. When the customer leave, they should send copy of receipt to the email!!
or pick up the phone call and support the customer!!
Customer avatar
Posted by
onMay 7, 2025
Hello cant,
We appreciate your feedback. It's great to hear from our IHG One Rewards Gold Elite member. Thanks for your loyalty since 2020 and thanks for always staying with our InterContinental.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Smart at Memphis Hotel's Convenient Location The Holiday Inn Express® Memphis Southwind Newly Renovated Hotel is located in southeast Memphis, just off of Highway 385. With convenient access to Downtown Memphis, this suburban location is ideal for Business and Leisure Travel. The Hotel is located 1 mile from the FedEx International Headquarters and close to the Southwind corporate area, which is home to many businesses. Guests can entertain clients at nearby TPC Southwind, home of the FedEx St Jude Classic on the PGA tour. A shuttle is available for our corporate travellers (Restrictions Apply). There are plenty of choices for entertainment and recreational activities. Mike Rose Soccer Complex and the University of Memphis are both convenient to the property, presenting guests with the option to participate in, or observe a range of athletic events. Many guests enjoy visiting the Memphis Zoo and Graceland, both having World-Class Facilities. The hotel's exceptional amenities include free high-speed, wireless Internet access and a complimentary Express Start breakfast buffet. You can stay on your schedule with convenient facilities such as a guest laundry room and a 24-hour Fitness Center. No matter your reason for traveling to Memphis, the hotel's friendly staff invites you to "Stay Smart".
 
Overall
2 out of 5
2 out of 5
Not a great HIE
By YoYo from Tennessee
Room was fine, staff nice, breakfast was horrible and the juice machine, pancake maker broken. They eere slso out of coffie for the Kurig in the room. Only had decaf in the room and at the desk.
Customer avatar
Posted by
onMay 7, 2025
Hello YoYo,
We appreciate your feedback. It's great to hear from our IHG One Rewards Silver Elite member. Thanks for your loyalty since 2009 and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Sweetwater, Tennessee Hotel The stylish new Holiday Inn Express Hotel & Suites Sweetwater, Tennessee, is the ideal place to Stay Smart. Business travelers and family vacationers will enjoy well-appointed guestrooms and suites, friendly service, quality amenities, and a convenient location. This hotel is where warm hospitality and exceptional service will make you feel right at home. Hotel near Popular Attractions We are located within minutes from the largest underground lake, The Lost Sea. Purdy’s Petting Zoo offers children and young hearted a fun time with gem mining. See recreational areas such as Watts Barr Lake and Duck Park. See Cherohala Skyway for a fall color ride through the mountains to see leaves change color. Come ride the Tail of the Dragon if you dare, also known as US Highway 129. Hotel Services Experience modern lifestyle amenities for business and leisure with complimentary Express Start Hot Breakfast Bar, Fitness Center, Business Center, meeting space and high-speed wireless Internet. Remember to take a relaxing swim in our indoor heated pool, or treat yourself to goodies from our sundry shop after a long day. Hotel Accommodations Enjoy comfortable guestrooms featuring cozy beds with ample pillows, complimentary high-speed wireless Internet and large flat screen TV’s.
 
Overall
2 out of 5
2 out of 5
Terrible
By CP22 from Florida
This hotel is terrible. Looks like an old Quality Inn with a Holiday Inn sign. Outdated, overpriced. Room was very damp upon arrival with musty smell. Do yourself a favor and drive 10 miles further down the interstate. Not anywhere close to IHG standards
Customer avatar
Posted by
onMay 7, 2025
Hi CP22,
Thank you for staying at the Holiday Inn Express & Suites Sweetwater. We appreciate having you as one of our IHG One Rewards members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so they know about your experience and do a workaround.
You're one of our most valued guests, and we hope to cater your stay again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
2 out of 5
2 out of 5
Concert night
By Travis
Stayed one night with 2 other people. It was the night of the Metallica concert, so we anticipated that it would be busy at the hotel, which it was. When we first arrived and went to check in, we were told the room was being cleaned and to check back in 30min. Came back in 30min, was told the room still wasn't ready. I asked if we could just check in after the concert, since we wanted to head over to the venue at that point. The gentleman at the desk said it wouldn't be a problem to check in later that night, but then gave us our key cards and directed us to the elevator. We were confused, since he just told us the room wasn't ready yet. We went up to the room, which looked clean, since the beds were made and the bathroom had been restocked with folded towels and soap etc. However there were stains on the bedding and bones from chicken wings and other food scraps in the microwave. Obviously, this didn't give a great impression to the actual cleanliness of the room. We would have much rather checked in after the concert (as we had asked about) and had a room that was properly cleaned.
Customer avatar
Posted by
onMay 7, 2025
Hello Travis,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Candlewood Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Washington DC East- Andrews AFB. This suburban Washington, DC hotel is 1.5 miles from Andrews Air Force Base, home of Air Force One, and 8 miles from downtown Washington, DC. We are located at exit 7B, just off the I-95/I-495 Capital Beltway. Our guests enjoy the convenience of many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags Amusement Park, downtown Washington DC, FedEx Field (home to the Washington Football Team), the Capital Building, the National Mall, the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling AFB, Anacostia Naval Station, Washington Navy Yard, and the corporate parks of Largo/Upper Marlboro. Maintain your daily routine by utilizing the on-site Fitness Center and seasonal outdoor pool. Our fully renovated hotel includes an upgraded wired and wireless high-speed Internet access network, which meets higher federal government security thresholds. Enjoy our complimentary hot breakfast buffet each morning to start your day off right.
 
Overall
3 out of 5
3 out of 5
The
By Valentine from Pennsylvania
This Hotrl was by far the most dirtiest I've ever stayed in. Being a rewards member. The carpets smelled like dogs. There were no cups for tea or coffee. It was ration out when asked everything was locked up like I was in prison. And I invited guest to stay also The Dorches And The parks came from New Jersey on my behalf and being a member I was embarrassed. If your hotel is a rooming. Place it should be explained during booking.
Customer avatar
Posted by
onMay 7, 2025
Hello Valentine,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
We have been waiting for you! Welcome to our beautiful new Hotel. Bourbon, history and horses are just a few of the highlights we have to share with you. We are 45 minutes from Louisville and Lexington; 30 minutes to Abraham Lincoln's National Park as well as My Old KY Home State Park and so much more. Ready for 18 holes of golf? Ever wanted to take a carriage ride? You have come to the right place. Relax and enjoy fine dining and schedule your own bourbon tasting at our local distilleries. Can't wait to serve you. See you soon!
 
Overall
2 out of 5
2 out of 5
Hotel Condition Not Good
By CarlR from Ohio
Somewhat due to being understaffed, the property was in poor condition. Common areas did not have air conditioning and this was not communicated upon check-in. Lobby and breakfast area was at 80 degrees most of the time. Staff did advise that AC was knocked out during recent storm and is awaiting repair. Ac also did not work in hotel room, which was at 78 degrees. Unknown when maintenance would repair, and no other room immediately available. Refused to refund upon request.
Customer avatar
Posted by
onMay 7, 2025
Hi CarlR,
Thank you for staying at the Holiday Inn Express & Suites Bardstown. We appreciate having you as one of our IHG One Rewards members.
We provide quality essentials delivered with depth and highlighted with purposeful detail for your stay. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so they know about your experience and do a workaround.
You're one of our most valued guests, and we hope to cater your stay again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Rockingham’s newest hotel, the Holiday Inn Express & Suites Rockingham Our friendly and professional staff will surely provide you with a memorable stay and make you feel right at home. The hotel is conveniently located near downtown Rockingham. A business center and free Wi-Fi access make our hotel a great choice among corporate guests visiting Rockingham, NC. Additionally, corporate travelers can use our on-site, 768-sq-ft meeting room for small events. All of our beautifully appointed guest rooms and suites offer triple sheeted bedding, modern furnishings, flat panel HDTV, work desk, ergonomic chair and free Wi-Fi. All our guests receive a complimentary delicious Express Start Breakfast Bar every morning , which includes pancakes, fruits, eggs, breakfast meats, and our iconic cinnamon rolls. Be sure to enjoy our seasonal outdoor pool and 24-hour fitness center while staying with us.
 
Overall
3 out of 5
3 out of 5
Need upgrade hotel needs attention
By Gwendolyn from MISSISSIPPI
Hotel needs a little TLC. Bed needs replacement and refrigerator is missing a leg and wobbly
Customer avatar
Posted by
onMay 7, 2025
Hi Gwendolyn,
Thank you for staying at the Holiday Inn Express & Suites Bardstown. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so they know about your experience and do a workaround.
You're one of our most valued guests, and we hope to cater your stay again.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Get a Fresh Take on Alvarado at Hotel's Property Stylish decor and modern amenities abound at the Holiday Inn Express® Hotel & Suites Alvarado . This hotel's location off I-35 and Highway 67 (exit 26A) offers easy access in and around the area, and amenities like an indoor pool provide a restful respite for weary travelers When you need to work, free high-speed wireless internet access gives you the ability to easily send proposals back to the office or to potential clients. Since the hotel's facility is near the Dallas-Fort Worth area, guests can quickly travel into either city to meet with corporations. In addition, companies like Sabre, Jet Research, RV Motor Home Specialist, and Halliburton are all located within minutes from our hotel. Hotel visitors are happy to discover that we're situated minutes from the new outdoor adventure park TexPlex Park, Chisenhall Baseball Fields, Big League Dreams, Sheppards Valley Cowboy Church formally known as Diamond W Arena Complex and Six Flags , along with Dallas-Fort Worth area attractions like Cowboys Stadium and Fort Worth Zoo. Make time to relax at the end of the day in the indoor pool or work off your stress in the fitness center. When you're ready to start a new day, stop by our Express Start complimentary, hot breakfast bar for eggs, breakfast meats, fluffy biscuits and our signature cinnamon rolls. Call today to stay with a name you can trust at a price you can afford!
 
Overall
3 out of 5
3 out of 5
Needed some updating
By TA 133 from Lincoln, Ne
We stayed in Room 105 and it was outdated! The room had a bad odor to it. There was mold in the bathroom and paint chipping. Didnt feel comfortable with smelling the bad ordor in the room. First time experiencing this kind of quality in a Holiday Inn. was a little disappointed!
Customer avatar
Posted by
onMay 7, 2025
Hi TA 133,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Alvarado and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Asheville, where we are a city with heart. Recharge at the Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area, located off I-40 and I-26. Whether you’re here on business or to see the sights, get a great night's sleep in our modern guest rooms and stay connected with free Wi-Fi. Wake up to our complimentary fresh, hot buffet breakfast including healthy options. To keep up your workouts use our 24 hour Fitness Center or enjoy our seasonal outdoor pool. Bring up to two furry friends to our dog-friendly hotel and enjoy our convenient on-site pet-walking area. Now you can explore the natural wonderland of Asheville, along with pet-friendly restaurants and breweries, with your four-legged friends. Please call the hotel for additional details. Just 10 minutes from the hotel, tour the Biltmore Estate, the largest privately owned home in the US, and enjoy wine tasting from its vineyard. From tapas to Southern flavors, head to downtown Asheville for live music and famed local restaurants. For great shopping, go to the Asheville Tanger Outlet Mall. Next, plan a family hiking trip to the Great Smoky Mountains National Park or take in the beauty of the Blue Ridge Parkway. And for lovers of the arts, the River Arts District is home to artist studios, galleries, parks, bars, and music venues.
 
Overall
2 out of 5
2 out of 5
Sub-par hotel
By Tracey from North Carolina
You couldn't get anyone at the front desk many times during my stay. The had a sign up stating they would be right back. This tells me only one person was on duty to help guests with their needs. This is unacceptable. The room had no microwave. The heat and air was very poorly controlled. It was either freezing or too hot. I've definitely stayed in nicer holiday inn hotels
Customer avatar
Posted by
onMay 7, 2025
Hi Tracey,
We appreciate you for being one of our IHG One Rewards members. Thank you for staying at the Holiday Inn Express Asheville South West Outlet Center Area and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Comfortable, convenient and quiet. Welcome to the Holiday Inn Express & Suites Mobile. Our Mobile, AL hotel is conveniently located off I-65 and only minutes away from the Mobile Regional Airport (MOB). Our property is 100% smoke free and has the amenities to ensure your complete satisfaction. Families and business travelers alike will enjoy. Take advantage of our beautiful outdoor pool and fitness center. All rooms feature a refrigerator, microwave and 43in HDTV. Situated in the heart of Mobile, our hotel offers you an easy access to local companies including Austal USA, Alabama Power, EADS Airbus, ThyssenKrupp and the Alabama State Port Authority. We are also minutes from University of South Alabama and Spring Hill College. Our hotel is convenient to numerous local attractions, including the Mobile Historic District, Exploreum Science Center and Battleship USS Alabama. Travelers will be impressed by the comfort and amenities of our Holiday Inn Express & Suites Mobile. With easy access from I-65 and I-10, our hotel is centrally located near downtown Mobile. We look forward to seeing you soon!
 
Overall
2 out of 5
2 out of 5
We had hair in our sink, bugs on the floor.
By Beachbunny4 from Texas
We stayed twice. First time my husband sat in the chair at the desk and flipped backwards told front desk they said they would get to it in the morning! The second time room 239 had hair in the sink bugs on the floor and no comfortably sitting chair. Soap so far up the wall locked in that I could hardly reach it.
Customer avatar
Posted by
onMay 7, 2025
Hi Beachbunny4,
We appreciate you for being one of our IHG One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Express Mobile Interstate 65 and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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