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    February 14, 2017
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    May 13, 2025
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Welcome to Candlewood Suites Loma Linda/San Bernardino. You’ll find comfort and modern luxury at one of the most convenient locations in Loma Linda. Contemporary hospitality and small town charm are waiting for you. Candlewood Suites Loma Linda/San Bernardino is just a half mile from Hospitality Lane/Restaurant Row and the central business centers, as well as only 1 mile from Loma Linda Medical Center, Loma Linda University and VA Hospital. The hotel is 1.5 miles from San Bernardino International Airport and 20 miles from Ontario International Airport. Relax in your own elegant room featuring stylish décor and amenities, including a full kitchens with microwave, refrigerator, high speed Internet access, wet bar, executive desk, cable TVs, and the best night’s sleep you’ve had in weeks. We can help make your day. Enjoy our Fitness Center and Polish that presentation at the Business Center. We’re here, ready with all your needs to make your trip to Loma Linda/San Bernardino a success. We’re the Candlewood Suites Loma Linda/San Bernardino S.
 
Overall
2 out of 5
2 out of 5
I feel like people live at this
By Nina from Cherryland
Unfortunately, this is one of the worst IHG hotels I’ve been to and I’ve been to a lot. They had no cards for you to help put your stuff in people were living there. It seem like staff was not around, and they don’t even have the basic some kind of breakfast everything looks locked up, so people don’t steal it. I just didn’t know where I went to. I would never come back.
Customer avatar
Posted by
onMay 13, 2025
Hi Nina,
We truly value your continued loyalty as an IHG One Rewards Platinum Elite member, and we’re grateful you chose to stay with us at the Candlewood Suites Loma Linda - San Bernardino South.
We dedicate ourselves to providing a relaxing and comfortable stay, and I am sorry to learn about the situation. Your feedback is valuable to us. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. We truly appreciate your time and insights.
We hope to have the opportunity to welcome you soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Plan your escape to the Scenic City and marvel at the breathtaking views surrounding you at every turn in one of Chattanooga's most coveted locations. Nestled at the foothills of Lookout Mountain, Holiday Inn Express and Suites Chattanooga-Lookout Mountain is just minutes from downtown Chattanooga and top-rated attractions, including Rock City, Ruby Falls, and the Incline Railway. With an ideal location near I-24, our Chattanooga hotel is just 15 miles from Chattanooga Metropolitan Airport (CHA) and has easy access for travelers looking to enjoy the excitement of the city while indulging in mountain adventures. Perfect for extended stays, groups, families, and four-legged friends, our freshly renovated accommodations allow you to stretch out in comfort with all the amenities of home. Stay connected with complimentary Wi-Fi and fuel up with our daily hot breakfast buffet. Keep up your workout routine at our 24-hour fitness center, or let the kids make a splash in the indoor pool; the choices are yours at Holiday Inn Express. In town for an event or wedding? Stay in the center of all the adventures! Our Chattanooga hotel is just one mile from The Venue Chattanooga and five miles from Grandview Wedding Venue. For business travelers, we've got you covered with fast, free Wi-Fi and an on-site business center. Whether you're visiting for business, adventure, or leisure, welcome to the neighborhood.
 
Overall
2 out of 5
2 out of 5
Comfortable room, bad breakfast experience.
By MarkG from Atlanta
Coffee was empty, bacon was half cooked, no hot items available, pancake machine was halfway working.
Customer avatar
Posted by
onMay 13, 2025
Hi MarkG,
Thank you for being a valued IHG® One Rewards member and for choosing to stay at the Holiday Inn Express & Suites Chattanooga-Lookout Mountain.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I'm sorry to hear about your experience. Your feedback is important to us, so I've shared it with our hotel management, and we will use it to uphold the hotel standard.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Immerse yourself in panoramic ocean views and vibrant sunrises at InterContinental The Clement Monterey. Overlooking the sapphire waters of Monterey Bay on historic Cannery Row, our waterfront hotel is where beauty and luxury collide. Treat yourself at the tranquil spa, enjoy waterfront dining, or host your next memorable event. The Clement Monterey is an inspiring Monterey Bay hotel with modern luxury and coastal charm. Escape to the California Coast and feel the spirit of Monterey.
 
Overall
2 out of 5
2 out of 5
Weekend Getaway
By Chi garth from Arizona
This hotel is vastly outdated. The rooms are old, musty and have worn out amenities. The furniture was stained and had seat marks from overuse. The mattress was firm and the pillows flat. Zero ventilation in the bathroom, both from steam and toilet use. Opening the windows to the ocean did help.
Customer avatar
Posted by
onMay 13, 2025
Hi Chi garth,
We are honored to count you among our esteemed IHG One Rewards Diamond Elite members. Thank you for choosing to stay with us at the InterContinental The Clement Monterey.
Our commitment is to deliver understated luxury along with five-star essentials, and I am genuinely sorry that it did not reflect the quality and attentiveness we are committed to. Your comments have been forwarded to our hotel team, as this will help us with making the necessary enhancements to elevate future experiences.
We are grateful for the opportunity to serve you and hope to welcome you back soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A comfortable Portsmouth hotel in a waterfront leisure complex, with breakfast included. Holiday Inn® Express Portsmouth - Gunwharf Quays hotel is within walking distance of many local attractions. You can catch a direct train to London from nearby Portsmouth Harbour Station, and ferries to the Isle of Wight or France from Portsmouth International Port , a 10-minute drive away. The M27 motorway is close by, and you can drive to Southampton Airport (SOU) in 25 minutes. Gunwharf Quays , right outside, has a cinema, designer outlets, bars and restaurants, and the Spinnaker Tower offers breathtaking harbour views. Kids will love Portsmouth Historic Dockyard , where they can see Nelson's HMS Victory from the 1805 Battle of Trafalgar, the parkland along the seafront, and nearby Southsea Beach. If you’re visiting on business, you can host events for up to 20 people in our 2 light-filled meeting rooms . At this hotel you can enjoy: free WiFi, off-site parking, an All Day Dining menu. Set yourself up for the day with the inclusive Express Start Breakfast™ buffet, featuring scrambled eggs, baked beans, sausages and continental items. Our casual lounge is a great place to meet colleagues or relax with friends over drinks, and after a busy day, you can retreat to a comfortable bedroom to watch a movie on the flat-screen TV.
 
Overall
2 out of 5
2 out of 5
Not being told of AC issue prior to arrival or at check-in when staff is aware of problem.
By S. May from Texas
I would have made other arrangements if I had known AC was not working. We had difficulty sleeping due to room being hot. If we opened window there was noise and street lighting in room.
Customer avatar
Posted by
onMay 13, 2025
Hi S. May,
We appreciate you taking the time to leave an honest review.
We aim for a perfect retreat at our hotel, where comfort meets convenience, and I'm sorry to hear about your experience. We are dedicated to continually enhancing our service to ensure every guest enjoys a memorable stay, so I shared your feedback with our hotel management to improve guest satisfaction.
Again, thank you for choosing to stay at the Holiday Inn Express Portsmouth-Gunwharf Quays and for being one of our IHG® One Rewards Silver Elite members.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Staybridge Suites Las Vegas. An amazing Las Vegas experience characterized by urban sophistication, Staybridge Suites Las Vegas is the premier extended stay hotel, located just one-half mile from the Las Vegas Strip. The hotel's classic streamline design features rich wood and stone accents to please your senses with cosmopolitan style and a soothing ambiance. Enjoy breathtaking views of Las Vegas from each suite's private balcony. With a location right near the I-15, you can be anywhere in the city in about 15 minutes. We are located next to Allegiant Stadium. We keep you connected while you work and play with free high-speed Wi-Fi. You can see some of the most exciting attractions in the area from the floor-to-ceiling windows in the suite's living room! Get to know the predators of the deep up close at Mandalay Bay's Shark Reef, just one-half mile away. From the free, hot breakfast bar to the outdoor pool retreat with two whirlpools and free cabanas, you'll feel pampered at this Las Vegas, NV property. When you need to unwind, please join at the Social or work off your stress in the on-site Fitness Center. Your stay becomes an experience to remember when you are with us.
 
Overall
1 out of 5
1 out of 5
They stole my money
By NotHappyWithThisPlace from Ca
They stole my money. Don’t stay here or do business with them
Customer avatar
Posted by
onMay 13, 2025
Hi Valued Guest,
We appreciate your Silver Elite membership with IHG One Rewards, and thank you again for your stay with us at Staybridge Suites Las Vegas - Stadium District. Our goal is to provide you with a comfortable and homelike travel experience. I am sorry we missed the mark this time.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Love Syracuse Hotel's Convenient Location! Situated in upstate New York, the Candlewood Suites Syracuse - Airport hotel's location is perfect for easy travel while enjoying the local attractions. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University’s athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds. Guests of the Candlewood Suites Syracuse Airport hotel can use an onsite Business Center a 24-hour Fitness Center, Complimentary Coffee in lobby, and an outdoor grill area are just a few of the hotel amenities that help you to Consider Us Home Book today!
 
Overall
3 out of 5
3 out of 5
Renovations- Definitely needed and cleaning staff needs oversight
By newportrilee from Portland, ME
The front desk staff when we checked were amazing. Unfortunately, I can recall their names, but they were friendly, funny, and attentive. We were assigned a room that smelled horrendously of smoke and bad body odor. It was late, so when we got to a 2nd room, we put down our luggage and went straight to bed. When we woke up to go to a wedding (the reason for the trip), we saw dried urine around the toilet, hairs in the tub, and several small holes in the walls. The cushioned chair had severely worn leather, and the room looked like it was last updated in 1982. We spoke to the front desk person (one of the same people from check-in), who took the complaint very well. In the past, I've usually been treated with no concern. The manager was on site and available, so we spoke with her as well. It was her first day. She compensated us fairly for the problems and let us know that the hotel will undergo renovations in August 2025. However, the sloppy room cleaning would be addressed with the appropriate staff. I'm confident, if the owners invest in quality updates and staff, this will be a superior property and get my business on a more frequent basis.
Customer avatar
Posted by
onMay 13, 2025
Hi newportrilee,
Thank you for your loyalty as one of our IHG Rewards One Silver Elite members, and thank you for your stay at the Candlewood Suites Syracuse-Airport.
We dedicate ourselves to providing rooms that have thoughtful, homelike touches, and I am sorry to learn that your experience was not ideal. Your feedback is important to us, and I have shared your comments with our hotel team to address this situation and make meaningful improvements.
We value your business and look forward to providing you with a much-improved experience in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Top rated Midtown Memphis hotel convenient to Beale Street and Overton Park. Come experience Southern hospitality at its best! Our Holiday Inn Express Memphis Medical Center Midtown hotel has top ratings because of our friendly team's commitment to great hospitality. Our Midtown hotel is near downtown Memphis with Beale Street (2 miles), the Peabody Ducks (1.8 miles), Mud Island, and Graceland just minutes away. Our Union Street location is close to Overton Park and the Memphis Zoo, as well as the FedEx Forum, the Rock 'n Soul Museum, or AutoZone Park, which are the perfect destinations for any trip. Our Memphis hotel's easy access to I-69, I-40, and I-55, Memphis International Airport (8.0 miles), and the Amtrak Station (2.0 miles) make traveling around Tennessee a breeze. We are also adjacent to Methodist University Hospital, nine other major medical centers, and offer a special rate for guests with a loved one at Methodist University Hospital. You will feel right at home with our full free breakfast bar, free Wi-Fi, business center, fitness center, and seasonal outdoor pool. Call our hotel in Memphis, Tennessee today, and take advantage of our great hotel deals and rates.
 
Overall
3 out of 5
3 out of 5
Room servicing
By cheezy910
Stay here the last two weeks, had to ask to get coffee and tea for my room3 times. The last week my room was only serviced once.
The night shift front desk person is awesome. Along with the ladies that take care of the breakfast.
Going to think hard about coming back to this place when in Memphis.
Customer avatar
Posted by
onMay 13, 2025
Hi cheezy910,
We’re so grateful that you chose to stay at the Holiday Inn Express Memphis Medical Center Midtown, and it was a pleasure having you as one of our IHG One Rewards Diamond Elite members.
While we are committed to offering an efficient and frictionless experience for guests, I am sorry to learn your recent visit was below our usual level of service. Thank you for highlighting these as part of your comments; I have shared your insights with our hotel team to ensure we address them effectively and help us with future improvements.
We hope to have the pleasure of your company soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Explore one of Sydney’s oldest neighbourhoods, a quieter location on the rim of Sydney’s busy heart. Potts Point is a magical mix of elegant art deco architecture, late Victorian terraces and heritage mansions. It has a village-feel with its leafy streets. There are small laneways and hidden staircases that surprise as they unveil panoramic views of Sydney’s harbour and skyline. This Sydney hotel is just one train stop from Martin Place and close to Sydney's flagship art galleries & museums, so whether you love to shop, browse or dine out, Holiday Inn Sydney Potts Point is your perfect base. Let our friendly, genuine staff help create the moments that make your stay enjoyable and memorable. Kids 12 & under stay & eat free of charge at Holiday Inn Sydney Potts Point and we have spectacular harbour views.
 
Overall
3 out of 5
3 out of 5
Inferior accommodations
By Carrie 713 from New York
I had the pleasure of visiting 3 Holiday Inns during my vacation .I visited a Holiday Inn, Express and Resort. During my stay in Sydney I was assigned a room that smelled of mildew and had dirty spotted rugs and stained chairs. The room was #351 which was next to the service entrance and exit across from the elevator. I was very disappointed in the accommodations. I brought the issue to the attention of the front desk and was told that I could take the luggage of my daughter and myself to the room of my friends and I would be notified when another room became available. My friends and I wanted to start and enjoy our holiday immediately so we left the hotel and upon my return was provided with other accommodations in room 267 which proved to be in better condition. I hoped that I would not be disappointed in the accommodations to Melbourne and Bali. I booked Holiday Inn (IHG) because my accompanying friends are platinum members and I booked on their word.
Customer avatar
Posted by
onMay 13, 2025
Hi Carrie 713,
As a valued IHG One Rewards member, we thank you for choosing the Holiday Inn Sydney - Potts Point for your recent visit.
Creating a comfortable and enjoyable environment for our guests is our top priority, and I am sorry to learn that your experience was not as pleasant as we aimed for. I've shared your comments with our hotel team, and we will take the necessary steps to address this situation and improve our service.
We look forward to welcoming you back soon and providing you with a significantly better experience.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Washington DC East- Andrews AFB. This suburban Washington, DC hotel is 1.5 miles from Andrews Air Force Base, home of Air Force One, and 8 miles from downtown Washington, DC. We are located at exit 7B, just off the I-95/I-495 Capital Beltway. Our guests enjoy the convenience of many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags Amusement Park, downtown Washington DC, FedEx Field (home to the Washington Football Team), the Capital Building, the National Mall, the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling AFB, Anacostia Naval Station, Washington Navy Yard, and the corporate parks of Largo/Upper Marlboro. Maintain your daily routine by utilizing the on-site Fitness Center and seasonal outdoor pool. Our fully renovated hotel includes an upgraded wired and wireless high-speed Internet access network, which meets higher federal government security thresholds. Enjoy our complimentary hot breakfast buffet each morning to start your day off right.
 
Overall
3 out of 5
3 out of 5
Review
By Andrew
Elevator was not been working for 5 days. The second elavator was broken the whole time.
Customer avatar
Posted by
onMay 13, 2025
Hi Andrew,
It’s a pleasure to have you as one of our esteemed IHG One Rewards Platinum Elite members, and we appreciate your recent stay at the Holiday Inn Express Washington DC East-Andrews Air Force Base.
While we work hard to ensure every guest has a comfortable and enjoyable experience, I am sorry to learn that your visit did not reflect this. Thank you for taking the time to share your thoughts; I've shared your comment with our local hotel, and your insights will help us improve and serve you better in the future.
Thank you for making us a part of your journey.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Jamaica, New York. Close to John F, Kennedy International Airport, JFK. In addition to a world renowned International Airport, Jamaica New York in the burough of Queens is a great destination with easy access to New York City. Experience easy access on the JFK AirTrain or explore further via the Long Island Rail Road. The Holiday Inn Express Jamaica's location provides guests with easy access to great locations like The Metropolitan Museum of Art Store, King Manor Museum and Park, Resorts World Casino and many upscale shops. In addition to entertainment and many notable residents, the Holiday Inn Express Jamaica is close to the Federal Aviation Administration Eastern Regional offices, Social Security Administration, Food and Drug Administration and Nippon Cargo Airlines. When conducting business in the area we have a well appointed meeting room perfect for some board or client meetings. If you are looking for a hotel in Queens or close to New York City with easy access from the JFK Airport, consider staying at our property that features a wide variety of perks including great transportation, free wireless internet, fitness center and the newly updated complimentary Express Start Breakfast.
 
Overall
1 out of 5
1 out of 5
horrible/stay away
By dylan
rude management..rooms smelled like marijuana. theyallowed persons to smoke illegally in staircase and refused to address it plus issue with hvac system
Customer avatar
Posted by
onMay 13, 2025
Hi dylan,
Thank you for staying at our Holiday Inn Express Jamaica - John F. Kennedy AirTrain - New York City. We appreciate you choosing IHG Hotels and Resorts for your travel accommodations since 2022.
We’re determined to provide a space where guests can have a pleasant lodging experience and I'm sorry for what happened during your stay. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. In line with this, I've also sent you a separate email.
Stay safe and I hope you stay with us again!
Many Thanks,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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