Welcome to the Candlewood Suites Westchase-Westheimer. At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District , near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66 , Halliburton , Schlumberger , WesternGeco , Honeywell , BP , Quest Diagnostics , and many more. Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills. Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection. Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! Make your reservation today and let our friendly and professional staff help you experience your home away from home!
This hotel is HORRIBLE, my room had a razor in the shower aa if it was left there by a previous guest. No face towels were available in the room now at front desk! I checked out early due to the room not being clean and IHG refused me of a refund although they guarantee cleanliness and this hotel is far from it! Not worth your money or your points! Be careful
Posted byCorporate
onMay 14, 2025
Hi Stevie,
Thank you for choosing our Candlewood Suites Houston Westchase Westheimer and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the situation. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G. Case Manager IHG Hotels and Resorts Service
Denver's Tech Center Your home away from home in Denver's Tech Center, the Staybridge Suites DTC is here to help you break away from the travel norm. We are centrally located to multiple businesses including Charter Communications, Comcast, Arrow Electric, Jeppesen, and many more. We welcome business travelers, families, and those who may be relocating to our all-suite hotel to enjoy the comforts of home and then some. With our IHG Clean Promise, enhanced cleaning and specific science-led safety protocols are in place to give you greater confidence and our hotel team the protection needed. Enjoy live music, great food, drinks and a view at the ViewHouse Centennial located across the street or have a romantic dinner at Maggiano's Little Italy. Staybridge Suites DTC is surrounded by a multitude of restaurants and bars. Discover local craft beer at Peak View Brewing or stop by for a free taster of beer and wine at our social Monday to Wednesday nights! Our all-suite hotel features comfortable beds, spacious living spaces, and fully equipped kitchens in each room. Free breakfast daily, free Wi-Fi, and free laundry are just a few of the additional perks of staying with us. Take the Light Rail downtown or to Denver International Airport.
I received a Platinum upgrade and given a room in which the AC did not function. When I tried to use the phone to report it, the phone lacked a cable from it to the wall jack.
By the time I was situated into a different room, one hour had passed from my arrival.
The next day when I turned the water on the kitchen sink of the new room, the handle fell into the garbage disposal. The handle was in the hot position, so I had to fish the handle out of the disposal with hot water running on my hand.
This facility is so far below any Staybridge in which I have stayed, they shouldn't be permitted to use the name.
Posted byCorporate
onMay 14, 2025
Hi Devans04,
Thank you for staying at our Staybridge Suites Denver Tech Center and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G. Case Manager IHG Hotels and Resorts Service
Experience the leading hotel in Texas City, TX Enjoy a heart-warming, Texas-style welcome when you stay at the Holiday Inn Express and Suites hotel Texas City. Our 100% smoke free property is located next to I-45 at exit 15 and between the cities of Houston and Galveston. New Renovations Families enjoy lodging at our Texas City hotel because it is only a 15-minute drive to the beautiful Texas Gulf Coast. Our hotel's location provides easy access to nearby attractions, including NASA Space Center Houston, National Museum of Arts & Science in Houston, Schlitterbahn Water Park, Pleasure Pier in Galveston . Nearby attractions also include the Bayou Wildlife Park, Port of Texas City and the Kemah Boardwalk. Our guests appreciate the personalized service and the premium accommodations that our hotel provides. Besides being only a short drive from Houston and Galveston, our hotel is also near to major industrial companies like Valero, Marathon and Dow Chemical Company. Our business amenities include audio/visual equipment, free high-speed, wireless Internet access and a 24-hour Business Center. The Holiday Inn Express & Suites in Texas City, TX is the ideal place to stay while on a vacation or on a business trip. We offer the signature, free American breakfast buffet by Holiday Inn Express with a wide selection of excellent breakfast goodies, like the unique cinnamon rolls. Book your Texas City hotel room today!
We chose to stay in TEXAS city because it was more affordable than staying in Galveston on the ocean before our cruise. This hotel is very outdated. The carpets were dirty in our room, and the bathroom was very outdated. Not sure what was in our room or bed, but my husband was a bit all over his body. We will definitely stay in Galveston next time, Closer to the port and pay a little bit more for a nicer hotel. The front staff was excellent! They were very helpful.
Posted byCorporate
onMay 14, 2025
Hi Mrsanky,
Thank you again for your stay with us at Holiday Inn Express & Suites Texas City. We appreciate your continued loyalty to IHG One Rewards. Our goal is always to make your stay engaging. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warm regards,
Alice P Case Manager IHG Hotels & Resorts Service
Enjoy a contemporary hotel experience at Holiday Inn Bristol City Centre. Situated in the heart of this vibrant city at the gateway to the southwest, this modern hotel is minutes from Cabot Circus and Bristol Hippodrome. We are just off the M32 motorway and the onsite NCP car park means getting here is effortless. Enter our glass fronted lounge, where you will find quiet corners to meet for coffee and check email with wireless internet. There's space for up to 190 delegates to gather in the seven academy rooms. Your spacious guest room is an inviting environment for work with a media hub, work desk and air conditioning. Try your hand at hundreds of activities at the nearby Bristol Science Centre or explore historic Bristol, all minutes from our hotel. You can pack a picnic and enjoy the fresh air at Ashton Court Estate, venture over Bath or embrace the sea air at Weston Super Mare. The thriving business district, home of NHS, Lloyds Bank, BT, HSBC, IBM and NatWest is within walking distance and the Airbus, Rolls Royce and BAE Systems Plant at Filton is a 15 minute drive away. Unwind with a few drinks in our stylish bar and lounge which has 32 inch wall mounted TVs showing news and sports.
Unacceptable Breach of Security and Poor Staff Conduct
ByAnonymous
During our stay at Holiday Inn Bristol City Centre on 3 May 2025, an extremely distressing and unacceptable incident occurred. At approximately 17:45 -just two hours after our check-in - another male guest was mistakenly given access to our room (Room 707). At the time, we were resting and not fully clothed when this complete stranger entered without warning. He informed us that the hotel had checked him into our room. Right at that moment, our room key cards stopped working, and we were locked out of our own room.
Upon raising the issue with the hotel reception, staff admitted to a booking error. A more senior staff member placed full blame on a trainee and offered us a drink voucher, which we did not request and never used. This gesture, lacking sincerity, was handed over dismissively - using two fingers - as if we had asked for charity, not redress for a major security lapse.
To make matters worse, the new room key we were given also failed. We were forced to return to reception multiple times and have staff accompany us back to the room to verify the issue. This repeated inconvenience caused significant discomfort and a strong sense of insecurity. We were deeply unsettled, constantly worried that another stranger might enter our room unannounced, especially while we were asleep or away.
At checkout, two staff members again failed to provide a genuine apology. Instead, they shifted responsibility to the trainee and engaged in lengthy, unproductive conversations. They offered 500 IHG® Rewards points as compensation, which felt like an insincere attempt to pacify us without addressing the seriousness of the incident.
Overall, we felt discriminated against and treated as inferior customers, likely due to our young age. The lack of accountability, dismissive attitude, and violation of our personal space and safety reflect poorly on the Holiday Inn brand. We are extremely disappointed and expect formal acknowledgment of this incident and an appropriate response.
Posted byCorporate
onMay 14, 2025
Hi Valued Guest,
Thank you for staying at our Holiday Inn Bristol City Centre and leaving your feedback. We appreciate you choosing our IHG Hotels and Resorts properties and for recently joining our IHG One Rewards program.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future. In line with this, I've also sent you a separate email.
You are our most valued guest, and we hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
The Holiday Inn Express Evansville-West is conveniently located to offer easy access local businesses and attractions in southern Indiana. We are Evansville's closest hotel to Mt. Vernon, IN an industrial hub and port on the Ohio River. The Evansville Regional Airport is approximately twenty-five minutes away. Business travelers benefit from our proximity to many nearby businesses such as SABIC, BWXT, AstraZeneca, Bristol-Meyers Squibb, CountryMark, ADM, Green Plains, GAF, Centerpoint Energy, and The Port of Indiana -all of which are just a short drive away. Parents and fans will appreciate that this Evansville hotel is within 1.5 miles of the University of Southern Indiana and within 5 miles of the University of Evansville, the Ford Center arena, the Victory Theatre, and Old National Events Plaza. Be sure to ask about our university discounts. Leisure travelers will have no problem finding something to do for the whole family while visiting us. Evansville offers many activities and attractions, such as the Ohio riverfront, Mesker Park Zoo, and multiple museums -including the LST-325 and Evansville Wartime Museum. There are also many restaurant options, a movie theater, and shopping centers nearby. We do not allow pets; however, trained/certified service animals (canines) are always welcomed. Holiday Inn Express Evansville-West is a smoke-free facility.
This was a very poor Holiday Inn Express experience. This staff was willing to hear my complaints but there was nothing done about it throughout the stay. My door was left propped open after one of the daily "cleanings" and the points offered were never added to my account. The room was also never cleaned. The beds were only rearranged twice throughout my visit and never fully made after my arrival. When the room was serviced, I received a few new towels and my trash had a chance of being taken. The trash was missed many times and multiple towels were missing that I had to go request. The floor of the room got consistently dirtier and I was told my sheets were changed which was a lie as the bed was never rearranged enough to have been changed. I will not be staying here again and would not recommend this hotel. Stay at the ones in the center or eastern part of town, the farther drive is worth it. The image below is the only day of my 12 day stay that the bed was "made." The sheet was not moved from the previous night, the duvet was just thrown over them and pillows replaced. I was told this was changed sheets which was a lie.
Posted byCorporate
onMay 14, 2025
Hi Robert,
Thank you for staying at our Holiday Inn Express Evansville-West and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Platinum Elite member since 2023.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services. In line with this, I've also sent you a separate email.
We hope you will continue to choose IHG Hotels and Resorts in your future travel plans!
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
A modern hotel set in amid the splendour of a historic market town. With 132 spacious contemporary rooms, the Holiday Inn Express is the ideal base in Cheltenham for both business and leisure. Plus, children under 16 stay with us for free when staying with an adult, making The Holiday Inn Express Cheltenham an excellent choice for family breaks.
Wake up to our Express Start breakfast with delicious hot favourites or take your morning coffee over to the beautiful courtyard for the perfect start to the day. Savour the gentle charm of this traditional spa town and take time to taste the restorative waters in the historic Pittville Pump Room.
The Holiday Inn Express Cheltenham is located directly opposite the Brewery Quarter , a popular retail and leisure destination that offers exclusive discounts for guests – including complimentary access to DW Fitness gym, classes and pool during your stay.
Holiday Inn Express Cheltenham Town Centre is an ideal base to explore the Cotswolds many charms, with family favourite Sandford Parks Lido and the iconic Town Hall both under a 10-minute walk away. The surrounding area has plenty of shops, restaurants and bars. Major employers such as GCHQ and GE Aviation are less than 15 minutes away by car, and the hotel is 20 minutes from the M5 .
We attended Cheltenham for a nights stay, we arrived at the Hotel prior to check in as i have a phobia of lifts so had requested a ground floor or first floor room. We were advised all rooms were allocated and refused to move a few things around - Poor Service. We finally checked in and got into the room. We went back to the bar prior to going out for our event. We tried to order drinks, took 20 minutes for me to get a member of staff to attend the bar. On arrival of the member of staff, they spoke very little English to which ordering a diet coke was impossible - we left and went elsewhere. Being a Gold Member of IHG I requested a late check out on both rooms I had booked, this was confirmed by the receptionist on checking in that we could have late check out to 13:00 Hrs. On the Sunday one room was called by reception at 11:45 Hrs and advised they had to leave the room straight away and attend reception as the customer was lying about the late check out. This is extremely unprofessional, to which i would like to place an official complaint.
Posted byCorporate
onMay 14, 2025
Hi Travel84,
We appreciate your unwavering support as a Gold Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Express Cheltenham Town Centre.
We continue to push the boundaries of simplicity and responsive service when you need it. I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss this further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Mirroring the 1920s glamour of its theatrical surroundings, Hotel Indigo® London – 1 Leicester Square draws you into an art deco, glass-and-marble haven. Our bespoke rooms have walls adorned with framed scripts, gently spot-lit by stage lights hanging from rigging. Guests love our central location, forming part of London's infamous Leicester Square. Staying with us means waking up to London's West End, with all the great shopping, theatre, museums, and more just steps away.
In the morning, enjoy a hearty breakfast at the Rooftop Bar, overlooking London's iconic skyline. Step out into Leicester Square from our London hotel, and you’re in the domain of red-carpet premieres at world-famous cinemas. Choose a big-name show in a glittering West End theatre or dine in one of London's best restaurants. A highly convenient West End location means you are moments away from Covent Garden, Regent Street, Chinatown, Piccadilly Circus, Buckingham Palace, Trafalgar Square, and Charing Cross. Most of the world-famous Central London museums and attractions are within easy walking distance.
Called reception 10 times - no answer just "You call cannot be connected"
Room not serviced - had the "Please service room" sign on the door for hours
No windows in the room - though there was a curtain where a window could be
Posted byCorporate
onMay 14, 2025
Hi atraveller,
We appreciate your loyalty as a member of IHG One Rewards. Thank you for staying at Hotel Indigo London - 1 Leicester Square.
We open our doors to let guests and locals have a fresh and welcoming experience. I am sorry to learn that some aspects of your visit turned out otherwise. I made sure to share your concern with our hotel management. I have also sent you an email to discuss this further.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U. Case Manager IHG Hotels and Resorts Service
Albuquerque, New Mexico Hotel's Location is Ideal Only minutes from Balloon Fiesta Park, where the exciting Albuquerque International Balloon Fiesta is held each year, our hotel in Albuquerque, NM is a vacationer's dream. Our newly renovated lobby features a modern, inviting seating area. The well-equipped Business Center and complimentary high-speed Internet access provide all of your corporate needs so you can work comfortably in an open office setting. We also offer a 600-sq-ft meeting room for your gathering of up to 30 guests. Planning a vacation in Albuquerque? Lodging with us provides you with convenient access to Sandia Casino and to the Balloon Fiesta Park, where you can see more than 750 hot air balloons take to the skies every October. You can also find recreational activities such as a Gravity Park, America's Past Time Batting Cages and a local park just a short walk away! Make time to visit the Indian Pueblo Cultural Center and ride the Sandia Peak Tramway, the world's 2nd longest aerial tramway, through the beautiful Sandia Mountains. No matter what brings you to our hotel in Albuquerque, NM, outstanding service and warm hospitality will make your stay memorable. From the complimentary, newly refreshed Express Start Breakfast Bar to the indoor pool and whirlpool, we feature top-quality amenities for all our guests.
On check-in, I received a regular room, not the suite room I reserved and paid for to accommodate us comfortably. They said they were full and that is the room assigned to us. We were tired and we just want to settle in. On the 2nd day of our stay, I requested room service; we didn’t get it. During breakfast at 8 am, they ran out of milk. Our stay could have been better.
Posted byCorporate
onMay 14, 2025
Hi Aimee,
Thank you for staying at our Holiday Inn Express & Suites Albuquerque-North Balloon Fiesta Park. We appreciate you choosing IHG Hotels and Resorts for your travel accommodations.
We’re determined to provide a space where guests can have a pleasant lodging experience and I'm sorry for what happened during your stay. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. You may also contact the hotel directly at 505 797 2291 or send an email to abqal@teamamb.com.
Stay safe and I hope you stay with us again!
Many Thanks,
Rosh D. Case Manager IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express Portland SE Clackamas Area. Our Gladstone, Oregon hotel offers a prime location, great prices and a name you can trust.
Located on the banks of the beautiful Clackamas River, every guest enjoys a scenic view. With easy access to I 205, the hotel is situated just minutes from great shopping, entertainment and parks and for convenience, just a quick walk across the parking lot is a Safeway store. While you are here, visit the Oregon Trail Interpretive Center for a step back in time and history. Many of Portland’s most popular Wedding Venues are just minutes away.
Enjoy High Speed Wi-Fi and a modern business center with computers, printers and fax services. Start your day with an Express Start breakfast buffet with our compliments. Items include hot and cold options, something for everyone. You'll enjoy free parking, a fully equipped fitness center, an indoor pool, and a 24-hour front desk for all your needs anytime, day or night.
The good: One of the best beds I have slept in. We were in room 500 and had a King. It was amazing! View was nice, room was quiet. Housekeeping did an excellent job.
The Bad: Front desk personnel were curt and didn’t make me feel welcome. When asked if the room was a quiet room the response was “we are next to a freeway”. Why does Holiday Inn Express advertise 2pm check outs for club members if it can not be accommodated?
The breakfast was the worst. Honestly, each Holiday Inn Express puts their own twist on breakfast. This one is bad. The cereal selection was terrible, the coffee was the worst. Repeatedly no bananas, and when they did have bananas they were spoiled. My recommendation. Do not offer something which you can not provide at a high level. Just provide some fresh muffins from Costco some Starbucks and some fresh fruit. Worst breakfast of any Holiday Inn Express. The gym needed TLC, no towels the first day. I am not sure it is cleaned. Equipment was average.
Posted byCorporate
onMay 14, 2025
Hi Dave,
Thank you for staying at our Holiday Inn Express Portland South East - Clackamas Area and sharing your experience. We appreciate you always choosing IHG Hotels and Resorts for your travel needs as an IHG One Rewards Silver Elite member since 2024.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services.
We hope you will continue to choose IHG Hotels and Resorts in your future travel plans!
Best regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Return to an era of style and sophistication at Holiday Inn & Suites East Peoria. We are East Peoria's top rated hotel and restaurant located in the new Levee District. Our hotel is conveniently located off of I-74. Our hotel is immersed with modern amenities that include Tesla and EV charging stations, a 3,000sqft fitness center that includes cardio and strength training equipment. Watch our 3D printer in action as it makes trinkets, located in our bright, large lobby. We also have a spacious indoor pool and hot tub, business center and shuttle services. Our guest rooms include floor to ceiling windows, state of the art eco-friendly water loop system designed to quietly heat or cool your guest room, and a fresh, stylish design. Our award winning on-site restaurant is Johnny's Italian Steakhouse. At Johnny's, our steaks take center stage and are complimented by a gourmet assortment of Italian cuisine and seafood, alongside an expertly curated wine list. With new-fashioned luxuries and old-fashioned service and hospitality, Johnny’s Italian Steakhouse brings the Rat Pack era to the 21st century. We are conveniently located near Caterpillar’s East Peoria business offices and complexes. We are also nearby OSF St. Francis, Unity Point Health, Komatsu, Bradley University, Illinois Central College along with Eastside Sports Complex and the Louisville Slugger complex.
Staff at this hotel do not know how to operate check in/check out system. Staff tried double charging me multiple times and were not knowledgeable.
ByLoganfromGeorgia
Staff at this hotel are not knowledgeable with checking in or out. They tried to charge me twice multiple times and said that they can’t do anything about it and that I have to pay. My room reservation was paid ahead of time, however I was told I still had an outstanding charges each night if my stay. Do not recommend this hotel at all as you may get duplicate charged for services that are paid in advance.
Posted byCorporate
onMay 14, 2025
Hi Logan,
Thank you for staying at the Holiday Inn & Suites East Peoria. We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our sincere apology.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service