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    2017年2月14日
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    2025年4月20日
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Corporate 的评论意见
 
Welcome to Holiday Inn Express & Suites Columbus Airport East, where you’ll be greeted by a team committed to providing you with a clean and safe stay. With free shuttle service to and from John Glenn Columbus International Airport, just under 5 miles away, we’ve got convenience covered. That convenience extends inside the hotel with our free hot breakfast, featuring an assortment of hot and healthy choices like pancakes, cinnamon rolls, eggs, yogurt, fresh fruit and more! Other hallmarks that make a Holiday Inn Express stay in Columbus Ohio dependable include spacious suites with microwaves and mini fridges, free Wi-Fi, free parking, an indoor heated pool and a fitness center. Don't forget your furry friends - we're pet friendly! You’ll appreciate our proximity to a variety of attractions and businesses. Shopping, dining and entertainment at Easton Town Center, a premier indoor/outdoor shopping center, is just 12 minutes away. We’re also only 20 minutes from downtown Columbus putting you conveniently close to The Ohio State University, Otherworld immersive art museum, the world-famous Columbus Zoo, and the Franklin Park Conservatory and Botanical Gardens. No matter the reason for visiting the vibrant Columbus, OH area, we hope to see you soon at the Holiday Inn Express & Suites Columbus Airport East.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Not happy
来自 Greg1971 Atlanta
The hotel location was good. The breakfast was not so good. Then floor i was on had a bad smell. The room was fair not the best but not the worst i have stayed at. I will not stay at this location again.
客户化身
已发布 2025年4月18日
Hi Greg1971,
Thank you for staying at our Holiday Inn Express & Suites Columbus Airport East during your business trip. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Our 111 room all-suite Holiday Inn Express Brentwood/Franklin on exit 69 off I-65, is only 17.7 miles from one of the five Best U.S. Destinations to Visit in 2021, Music City Nashville, TN. Perfectly aged and strung between Brentwood and Historic Franklin we are anchored by Cool Springs Galleria Mall, Leiper’s Fork Distillery, H Clark Distillery, Nissan North America, Tractor Supply Company, Mars Petcare, and many premier health care facilities. A complimentary signature breakfast awaits you every morning. Our smoke-free hotel has an outdoor pool, free WiFi, and ample parking. Other amenities include a 24-hour business center, suite shop, and coffee/tea in our common area. Our rooms offer refrigerators, microwaves and flat-screen televisions. Guests truly appreciate our hotel's generous staff and hotel cleanliness.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Pass this one by
来自 Ellie MO
Never again! Room was awful. Noisy air cond unit, could not sleep on springs poking in my back/hips. Shower was moldy didn’t even get in. Asked for room close to elevators as we are older. Room was last one at the end of hall. Receptionist didn’t welcome us or even looked up from desk. No cars in lot, should have been my first clue.
客户化身
已发布 2025年4月18日
Hi Ellie,
Thank you for staying at our Holiday Inn Express Brentwood South - Franklin during your stopover. We appreciate you for being one of our IHG® One Rewards members.
Our hotel strives to provide clean and comfortable rooms. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
A family-friendly hotel in Johor Bahru with a restaurant and bar, great facilities and meeting rooms, perfect for every traveller. Our 335 well-appointed modern and spacious rooms are equipped with everything you need for a comfortable and enjoyable stay, including complete amenities, family-friendly facilities, flat-screen TVs, spacious bathrooms, and complimentary high-speed internet access to keep you connected throughout your trip. With only 30 minutes from Senai International Airport, the hotel's strategic location also provides easy access to popular attractions, including the city's business district, Johor Bahru Heritage Trail, Bazaar Karat, SkyScape Sky Bridge, Laser Tag Centre, and more! Indulge in an array of scrumptious dishes at Dine @ EIGHT, our in-house restaurant that specializes in local, International, and Middle Eastern flavors. Travellers looking to unwind, can head over to our Lobby Lounge which offers a perfect spot to sip on refreshing cocktails and mocktails, or simply have a relaxing 3 Tier English Tea Set. Swim a lap or two in our rooftop sky pool or break a sweat at our well-equipped 24-hours fitness center, both offering stunning panoramic views of Johor Bahru. Those hosting events can choose from our 7 versatile function rooms, as well as outdoor within indoor spaces that come with state-of-the-art equipment, perfect for both small and large gatherings.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
The F&B is slowly retreating to the abyss
来自 Shade Singapore
During this stay, ordered room service. The food received doesn't match the description in the In-Room Dining menu.
The menu says chicken, but they sent prawn.
What amazing about this kerfuffle, the room service staff sent the food without cutlery. When he reached my room and realized, he told me, sorry no cutlery, will be back with one. But the way he says it like "do you need a cutlery " kind of vibe".
I ditched breakfast for all my bookings because everything is going south. Now, I know the whole F&B is sinking.
客户化身
已发布 2025年4月18日
Hi Shade,
Thank you for being one of our IHG® One Rewards Gold Elite members and for choosing to stay at the Holiday Inn Johor Bahru City Centre.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management for us to improve and deliver exceptional hospitality.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Be inspired and stay productive at Crowne Plaza® San Antonio Airport. Located near the San Antonio Zoo and a short drive to SeaWorld San Antonio, our contemporary hotel offers a prime location for business or leisure travelers. Just 1.5 miles from the San Antonio International Airport (SAT), our hotel features free shuttle services to and from the airport. ​ Relax in our modern guest rooms; then, explore fun things to do in San Antonio, like the historic Alamo, or downtown shopping and dining along the San Antonio River Walk. Guests will also be minutes from the University of Texas and Six Flags Fiesta Texas. For military travelers, Fort Sam Houston Military Base is just 6.3 miles away, and Randolph Airforce Base is 14.7 miles away.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Unpleasant stay
来自 匿名
Overall everything was ok until that next morning, Coffee pot did not work and no coffee in lobby. Tried to take a showere, no hot water. I had the hot water on for 20 and only luke warm.
I was going to stay another day but chose to leave to another hotel that could accommodate my needs.
客户化身
已发布 2025年4月18日
Hi Valued Guest,
Thank you for staying at our Crowne Plaza San Antonio Airport during your business trip. We appreciate you for being one of our IHG One Rewards Diamond Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Cold Reception
来自 CR12 Michigan
The person working at the front desk was not very nice. I wasn't expecting a band or anything but a simple hello how can I help you would have been nice. Or maybe even a thank you. The reception person working the morning we left was nice and pleasant. The bathroom in the hotel room was not very clean either. We have stayed here before a year or so ago and liked it so we came back. I think maybe the receptionist must've been having a bad day. Hopefully it was only us she was unpleasant with.
客户化身
已发布 2025年4月18日
Hi CR12,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Hammond.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to serve you better.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
这座纽约豪华酒店是在美国铁路大王Vanderbilt Family(范德比尔特家族)的支持下于1926年建成,既有光阴洗礼后的淡定光彩,又不失现代化的别致优雅。这间地标性建筑坐落在曼哈顿市中心,方便您前往第五大道购物,或者感受其他纽约标志性的游览体验,是您的理想下榻之所。这里距离Museum of Modern Art(纽约现代美术馆)仅数步之遥,您可以登顶Top of the Rock(峭石之巅),以360°视角俯瞰纽约市区的天际线,或者游览举世闻名的Central Park(中央公园)。城市探索之旅结束后,您可以坐在Barclay Bar & Gril,一边享受精致的美食,一边笑看人来人往,享受轻松惬意的时光。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Meh.
来自 SauvignonBlonde San Francisco
I wanted to love this hotel. As a Diamond Ambassador I have been spoiled. Most properties bend over backwards. Not this one. No upgrade. No welcome gift in the room. No water. I received the exact same everything that the person I was traveling with received and she has zero status.
She, in fact, had a horrible experience the first night. The manager on duty the following day was extremely unhelpful. Robert or Roberto. He took zero ownership of what had happened and instead made it HER problem. There was a huge issue with noise from another room close to hers. Security was called but did NOTHING. The screaming went on until 3am and then started up again at 6am. I understand that hotels cannot control guests but when he complaint is made the front desk should take it seriously. I was appalled by this "managers" attitude. I'm going to guess it was his first (or last?) day.
I brought 6 other friends to this hotel for a girls weekend. We all added lounge/club access to our reservations. The club/lounge was just ok. The front desk staff have zero clue about the hours for the club (it's closed in the middle of the day). Breakfast was good but the coffee was putrid. I am no coffee expert but the consensus was that the coffee was horrible.
I did appreciate that I could open the window in my room. Having fresh cool air is heaven to me. I also very much appreciated the housekeeping. It was fantastic. EVERYONE in the bar we interacted with was wonderful! The bellmen were all great. The location is good too but there are a zillion other hotels in NYC with good locations.
I don't think I would come back to this property.
客户化身
已发布 2025年4月18日
Hi SauvignonBlonde,
Thank you for staying at InterContinental New York Barclay and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite Ambassador members, and we are grateful for your continued loyalty since 2021.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Conveniently located off I-805, the Holiday Inn Express San Diego South - National City is within 10 miles from San Diego International Airport, the Convention Center, Downtown Gaslamp Quarter, and cruise ship terminals. Northbound - Our central location places you within a short distance from Historic Old Town, Balboa Park, Seaport Village, Petco Park, Marine Corps Recruit Depot (MCRD), US Naval Base San Diego, and Coronado Island. Southbound – We place you near the Olympic Training Center, Sesame Place San Diego, Las Americas Outlets, and major corporate offices like NASSCO, General Dynamics, NMS Management, and United Technologies. Throughout your stay, take advantage of our enhanced amenities at no additional cost including breakfast, Wi-Fi, parking, onsite Fitness Center, and outdoor heated pool. Our spacious guest rooms feature a sofa bed, microwave, minifridge, and flat screen TV to make you feel right at home. Start your day off right with our free Express Start™ Breakfast Bar with your favorite morning classics and indulgences like our hot cinnamon rolls, made to order pancakes and plenty of healthy options. With San Diego’s amazing weather, any time is the perfect time to visit. We're certain that you'll enjoy your stay in America's finest city
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
LIVE COCKROACH in the bathroom
来自 Kevin Los Angeles
Traveling with kids and woke up when heard wife and kids yelling that there is live cockroach in the bathroom, I mentioned and show the picture to front desk. They mentioned the manager will call and refund the stay due to situation, they never did and only reply on line to call them back and ask us to stay again. I will never stay again!!
客户化身
已发布 2025年4月18日
Hi Kevin,
Thank you for staying at our Holiday Inn Express San Diego South-National City during your leisure travel. We value your feedback and appreciate you as one of our IHG® One Rewards Platinum Elite members.
Our hotel aims to showcase clean, comfortable rooms with dependable service. I understand your expectations, and I am sorry to learn about what happened during your visit. I documented and shared your comments with our local managers to monitor and improve the quality of our service. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Broken Window
来自 JeffB217 Washington D.C.
Our hotel window would not remain closed. Check in staff did not honor Diamond Elite perks, also made it difficult for me to check in even though my husband put my name on the reservation.
客户化身
已发布 2025年4月18日
Hi JeffB217,
Thank you for staying at Holiday Inn New York City - Times Square and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2016.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
纽卡斯尔 - 戈斯福斯公园假日酒店® 是一家现代化的纽卡斯尔酒店,坐落在城外宁静的环境中,环境宁静,靠近 A1/A19 公路的交汇处。从 Cramlington Station 乘车 7 分钟即可直达纽卡斯尔的火车。 商务客人距离 Nelson Industrial Estate、Apex Business Village、Quorum Business Park 和 Cobalt Business Park 不到 15 分钟车程。酒店的 10 间会议室最多可容纳 400 人。整个酒店都提供免费 Wi-Fi。 Project EV 提供了八个充电点。 享受纽卡斯尔的夜生活,在圣詹姆斯公园观看足球比赛或在纽卡斯尔赛马场观看比赛,所有这些都离酒店不远。距离前两部哈利波特电影的拍摄地阿尼克城堡有 30 分钟车程,距离最近拍摄印第安纳琼斯 5 的班堡城堡有 40 分钟车程。 在开阔的场地散步,在休闲俱乐部的室内游泳池畅游几圈,或在水疗浴缸中放松身心。居民必须预订水疗护理。请直接致电 0191 2019965。在舒适的开放式大堂享用咖啡或小吃,或在露台上啜饮冰镇啤酒。正式餐厅供应英式和欧陆式自助早餐和小酒馆餐点。在这家适合家庭入住的酒店,您可以放松身心,孩子们可以免费入住和用餐。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Not recommended
来自 Buntycat Scotland
Firstly I'll start with the good points. The staff and very nice, helpful and friendly. Our stay was marred with a couple of issues, firstly the TV wasn't working upon arrival, we reported this and was told later that the problem was fixed, it wasn't so we had to report again, a member of staff arrived and couldn't get it going but he carried out a complete re-tune and that fixed the problem. Next we had an issue with the bathroom fan coming on and going off at random times, this was reported twice but nobody came to look at it and it still wasn't fixed by the time we left. Another point about this Hotel is that it advertises 3 Disabled Parking Spaces, it only has one but it has 6 EV charging points!!! For a Hotel of this size this is not acceptable. The Dinner & Breakfast charges are extortionate. We will not be staying again
客户化身
已发布 2025年4月18日
Hi Buntycat,
Thank you for staying at our Holiday Inn Newcastle - Gosforth Park during your leisure travel. We appreciate your business with us.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
希思罗机场设有会议室和高级餐厅的高档商务酒店 伦敦希思罗机场 T4 皇冠假日酒店® 通过有盖人行天桥连接机场 4 号航站楼 。 优越的地理位置和先进的设施使这家希思罗机场 4 号航站楼酒店成为商务旅客的理想选择。搭乘 希思罗机场快线 (Heathrow Express) 可在半小时内直达 伦敦市中心 ,经由 M4 高速公路可轻松前往各大科技公司。四间设备齐全的 活动空间 可供举行小型会议或大型活动,并且仅几步之遥便可从 4 号航站楼搭乘国际航班。空余时,乘车 30 分钟即可到达宽阔开放的 温莎大公园 (Windsor Great Park) 以及精彩刺激的 温莎乐高乐园 (Legoland® Windsor Resort) 。 入住本酒店即可享有以下礼遇: - 全连通电源接入 - 专属皇冠假日酒店会议总监 - SleepAdvantage® 计划助您安心入睡 我们精致的餐饮选择包括优雅的 Urban Brasserie 餐厅,提供美味佳肴并特设亚洲街头食品柜台,而 Crowne Plaza Bar 酒吧则供应各色小吃。 健身房 全天开放,让您可以在早餐前锻炼身体或下班后放松身心。我们豪华的客房均配有 智能电视 和 免费 Wi-Fi 无线网络 ,让您尽享娱乐,而专门的 安静区域 和 高级寝具 则确保您拥有安宁优质的睡眠。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Power was out
来自 Travelkid United Kingdom
Power was out at 5am right before our morning flight. Very disappointed and felt like I dindnt get my money’s worth.
客户化身
已发布 2025年4月18日
Hi Travelkid,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Crowne Plaza London Heathrow T4.
We exist to provide high-quality standards to our guests, and I'm sorry to hear about your experience. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs, so I shared your feedback with our hotel management to increase customer satisfaction.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。