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  • 第一条评论意见
    2017年2月14日
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    2025年4月21日
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Corporate 的评论意见
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美国西雅图塔科马国际机场智选假日酒店 西雅图塔科马国际机场 智选假日酒店® 与西雅图市中心仅相距15英里,酒店宁静而现代的氛围为商务与休闲旅客提供了完美的休憩空间,同时您还可从酒店十分便捷地前往西雅图的一些顶级景点和企业。 选择入住我们酒店的商务旅客能从酒店的先进技术设施中获益良多。我们设备齐全的商务中心可为您提供打印文件和登机牌的服务,遍布酒店的免费高速互联网连接让您能随心所欲地去网上冲浪。如果您要举办会议或活动,1,068平方英尺的会议空间可容纳多达88位来宾,一定会令您喜出望外。酒店的餐饮服务也定会让您舒心满意,无论盒装午餐还是自助选项都会满足您的味蕾。 我们酒店不仅邻近西雅图塔科马国际机场,同时距离西雅图市中心许多非同凡响的景点也只有几分钟路程。西湖中心、太古广场等购物好去处比比皆是。别忘了一定要去西雅图市中心的派克市场和著名的太空针塔看上一看。 当入住我们的西雅图-塔科马国际机场 智选假日酒店® 时,您可充分享受健身中心和便利店等实用的设施,同时酒店每天早晨还提供免费的热早餐。我们酒店就是您的“明智住宿首选”——热切期盼您的光临!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Ok but could be better
来自 Vyach Missouri
this hotel is ok but needs better WiFi connection.
internet is slow and there are allot of dead spots in room where there is almost no connections.
one other big thing is recognition of club members, IHG use to upgrade to better room it was very common thing but now days is very few far between.
客户化身
已发布 2025年4月16日
Hi Vyachgreat,
It's always a pleasure hosting you as one of our Diamond Elite members of IHG® One Rewards, and thank you for your stay at the Holiday Inn Express Seattle Tacoma International Airport.
We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn about the situation. I have shared your comments with our hotel management for reference and improvement.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn® Leeds - Garforth hotel is 15 minutes drive from Leeds city centre. There's free parking, and Garforth Station, a mile and a half away, has direct lines to Leeds, York and Scarborough. The M1 motorway is close by, and Leeds Bradford Airport (LBA) is half an hour drive away. Six miles away, in Leeds city centre, you can see jousting re-enactments at the Royal Armouries Museum or come face to face with the Leeds Tiger at the Leeds City Museum. If you prefer the countryside, you're only an hour drive from the Yorkshire Dales and North Yorkshire Moors. The hotel's 19 meeting rooms can host up to 300 delegates. The free WiFi throughout the hotel helps you keep up with work. Thorpe Park, home to IBM and Northern Foods, is just over a mile from the hotel, and the local Cross Flats Industrial Estate is also close by. Swim in the indoor pool, work out at the Fitness Centre or unwind in the spa. The Open Lobby Restaurant serves a buffet breakfast and a full evening menu. Enjoy a nightcap beside the fire in Open Lobby Bar and Lounge or on the patio in summer. You can order snacks at any time thanks to 24-hour room service. Kids stay and eat free.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Freezing room and terrible house keeping
来自 Shobby Midlands
Whilst a good location with good facilities, unfortunately pur stay was ruined as the AC was not working and despite repeatedly contacting Reception nothing could be done. On the last day a heater was provided.
The worst bit was the housekeeping...room was not cleaned properly, rubbish left on floor, mugs not changed, bins in bathroom not emptied toilet paper tissues not replaced.
We were just tired of raising issues.
We were given a drinks and snack voucher but did not use it.
The Duty Manager was not available and we were advised we would not be charged full price and someone would call us. No one has and full payment taken.
客户化身
已发布 2025年4月16日
Hi Shobby,
Thank you for staying at our Holiday Inn Leeds - Garforth during your leisure travel. We value your feedback and appreciate you as one of our IHG® One Rewards members.
Our hotel aims to showcase clean, comfortable rooms with dependable service. I understand your expectations, and I am sorry to learn about what happened during your visit. I documented and shared your comments with our local managers to monitor and improve the quality of our service. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Sweetwater, Tennessee Hotel The stylish new Holiday Inn Express Hotel & Suites Sweetwater, Tennessee, is the ideal place to Stay Smart. Business travelers and family vacationers will enjoy well-appointed guestrooms and suites, friendly service, quality amenities, and a convenient location. This hotel is where warm hospitality and exceptional service will make you feel right at home. Hotel near Popular Attractions We are located within minutes from the largest underground lake, The Lost Sea. Purdy’s Petting Zoo offers children and young hearted a fun time with gem mining. See recreational areas such as Watts Barr Lake and Duck Park. See Cherohala Skyway for a fall color ride through the mountains to see leaves change color. Come ride the Tail of the Dragon if you dare, also known as US Highway 129. Hotel Services Experience modern lifestyle amenities for business and leisure with complimentary Express Start Hot Breakfast Bar, Fitness Center, Business Center, meeting space and high-speed wireless Internet. Remember to take a relaxing swim in our indoor heated pool, or treat yourself to goodies from our sundry shop after a long day. Hotel Accommodations Enjoy comfortable guestrooms featuring cozy beds with ample pillows, complimentary high-speed wireless Internet and large flat screen TV’s.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Not worth what we paid
来自 Karla19 MI
Pool broken, fitness center closed down, ice machine broken, pancake machine not in use. Hair left on sheets upon arrival with a used qtip on the floor. No fans in bathrooms, no bathrooms in the lobby for guests. Very disappointed for the nearly $300 we paid for 2 rooms, one night.
客户化身
已发布 2025年4月16日
Hi Karla19,
We appreciate your business and thank you again for your stay at Holiday Inn Express & Suites Sweetwater. We aim to offer an engaging place to rest and recharge. I am sorry your stay was not as expected.
I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure that we set the proper expectations of our guests.
Again, thank you for sharing your experience. We hope you keep IHG Hotels & Resorts in mind for your future travels.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
InterContinental Barcelona 是享受城市文化的完美基地。优雅的室内设计和精致的设计细节,加上无与伦比的款待,确保您拥有难忘的住宿体验。 在我们的酒吧 Gebre 享用饮品,在我们独家的餐厅 QUIRAT 用餐,该餐厅于 2024 年获得米其林星,或在我们的 173 Rooftop Terrace 欣赏壮丽的景色。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Ling weekend stay
来自 TheNakedTruth London
Our stay was not great. The main feature is the pool which was closed for maintenance. We were offered the pool in spa, but it turned out we then had to pay to use it.
客户化身
已发布 2025年4月16日
Hi TheNakedTruth,
Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the InterContinental Hotels & Resorts Barcelona.
Our goal is for our guests to experience personalized hospitality with us, and I'm sorry to hear about what happened. We're committed to not just meeting but exceeding your expectations with every visit, so I shared your feedback with our hotel management to improve guest satisfaction.
Thank you for bringing this to our attention. We can't wait to welcome you back for your next visit.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
This high-rise hotel is directly connected to Shin-Kobe Station and is only an hour's drive from Kansai International Airport. Stroll across the footbridge from Shin-Kobe rail station into the spacious lobby at ANA Crowne Plaza Kobe. Our friendly Guest Relations Manager will point you towards your modern room for views over Kobe or to the hiking trail, Shin-Kobe Ropeway, and Nunobiki Herb Garden that ascends behind the hotel. Celebrate by serving Italian, Chinese, and local Japanese flavours, or upgrade to a Club room or suite for access to the exclusive Club Lounge. ANA Crowne Plaza Kobe is only steps away from Shin-Kobe rail station, where your Shinkansen bullet train whizzes to Tokyo in 3 hours and Osaka in 15 minutes. It's also just 1 subway stop to downtown Kobe, where you can immerse yourself in the vibrant neon lights of this cosmopolitan city. Kobe Airport is 8 km away. There's space for 2,500 people at events in our chic ballroom. Energize in the hotel's bright indoor pool and fitness centre. Views from the Level 36 restaurant stretch to Osaka, while seafood is lovingly prepared in Akashi. Marbled cuts of prime Kobe beef create a satisfying sizzle in our intimate Kitano teppanyaki restaurant. We aim for your stay at ANA Crowne Plaza Kobe to be equally fulfilling.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Wrong hotel bill and no reponse since I complain
来自 Huang Taiwan
I pay JPN 16500 for 3/18 but IHG account record only shows 1USD, I wrote email to ask adjust it, but no any response since today.
客户化身
已发布 2025年4月16日
Hi Huang,
Thank you for staying at our ANA Crowne Plaza Kobe during your leisure travel. We appreciate you for being one of our IHG One Rewards Platinum Elite members.
We aim to deliver a seamless experience. I am sorry to learn about what happened. I shared your feedback with our team, and we will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the new Holiday Inn Express and Suites of Olathe South hotel. We strive to provide our guests with a clean and comfortable room with friendly attentive service while you are away from home. We are conveniently located off of I-35 which allows travelers a gateway to any part of Kansas City within 30-40 minutes including Kansas City International Airport (MCI). Cruise by downtown and check out the Country Club Plaza, Power & Light District, Sprint Center, and the Kauffman Center for the Performing Arts. Enjoy area attractions such as the Kansas Speedway, Children’s Mercy Park- Home of Sporting Kansas City, Schlitterbahn Water Park, and Legends Outlets. Don’t forget to check out Worlds of Fun and Oceans of Fun, the Kansas City Zoo, Arrowhead Stadium- Home of the Kansas City Chiefs and the Kauffman Stadium- Home of the Kansas City Royals. And for those of you who love a good BBQ, don’t forget to eat at the world-famous Joe’s Kansas City BBQ. Be sure to start your day with our complimentary Express Start Breakfast and enjoy a plethora of amenities including a 24-hour Business Center, Health and Fitness Center, indoor pool, and free wireless Internet. Also, we welcome your four-legged furry companions. Whether your travels bring you here for business or pleasure, our friendly team is committed to making your experience enjoyable. We welcome you to the Holiday Inn Express & Suites Olathe South, where our guests are our first priority!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Not very clean
来自 Brooklyn Kansas
This hotel was run down and not very clean. The lady was friendly at check in, but did not tell us what amenities were offered (breakfast, pool hours, etc.) until I asked. Our room had stains on the sheets and stains in the bathtub. It wasn’t horrible, but didn’t look well kept. Was I about to load up my 3 kids and find another place to stay? No. Would I stay here again? Also no.
客户化身
已发布 2025年4月16日
Hi Brooklyn,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Olathe South.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We look forward to hosting you again.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
AKA Conference Attendance
来自 KellieMac Indiana
My sister and I were in town attending our sorority conference. We initially planned to stay the entire weekend at the Holiday Inn. However, on the first night we were met with maintenance drilling something outside our room at midnight and there seemed to be a party going on close by as well, after reviewing signs all over the hotel regarding quiet hours from 10pm-7am. Our bathroom was also out of body wash. We requested it that evening of discovery but were told housekeeping was gone for the day. We attended our opening reception and planned to grab dinner in the hotel restaurant only to return and found it was closed early due to it being a slow night. After all of those issues and my lack of sleep from the night prior, we decided to seek a room at a near by hotel. We were able to get one and immediately moved our things there and checked in. The staff at the Holiday Inn gracious released us from our obligation for the rest of the weekend and we enjoyed our stay elsewhere.
客户化身
已发布 2025年4月16日
Hi KellieMac,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Saint Louis-Downtown Convention Center.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management for us to improve and deliver exceptional hospitality.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Our newly built hotel offers a warm welcome to the capital city due to our excellent location on Fatih Sultan Mehmet Boulevard, close to Business and Government area. The hotel is located on steps away from GIMART and ACITY shopping centre. Esenboga International Airport is just away 30 minutes by car. It’s also within easy reach of the most valuable places to visit in the city, Anıtkabir, Ankara Castle, Atakule, Civilizations Museum, and Presidential Complex. Crowne Plaza Ankara has elegant, stylishly designed guest rooms all that providing high speed free Wi-Fi. With a capacity up to 2000 people, modern multiple ballrooms and meeting rooms with daylight, our state of the art meeting facilities will make every moment of yours valuable for events, congress and weddings. Exceptional on-site dining offers all from traditional Turkish to world cuisine. To round out your day, unwind with friends over a drink or casual meal at lobby ONE Bar lounge, Premium Lounge or head to Main Restaurant for the mouth watering tastes. You can experience the refreshment your soul needs in stunning SPA and GYM center. New modern Crowne Plaza Ankara hotel offers personalized service and contemporary accommodation options or business and leisure travellers in the hearth of the city. Just look at your rest in our rooms where all details are considered for your comfort.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Michael
来自 Michael MN
The hotel need an overhaul of their services to make sure customers are coming back and staying with intercontinental. The services we experienced in Istanbul were humiliating and unacceptable.
客户化身
已发布 2025年4月16日
Hi Michael,
Thank you for being one of our valued IHG® One Rewards Platinum Elite Ambassador members and for choosing to stay at the Crowne Plaza Ankara.
We exist to provide high-quality standards to our guests, and I'm sorry to hear about your experience. Your feedback truly matters, so I shared it with our hotel management to increase customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
我们临近内华达州奈利斯空军基地的酒店是您的“明智住宿首选” 拉斯维加斯奈利斯 智选假日酒店® 确保您拥有旅途中所需的一切。酒店坐落在奈利斯空军基地外,位置便利,为您提供各种舒适的设施和专业的服务,适合所有旅行者。 拉斯维加斯奈利斯智选假日酒店®也靠近不少坐落在本地的企业,包括波音、SAIC、贝克特尔、Western States和Frehner Construction。我们还靠近北环城快道商业园区和赛道商业园区。酒店内的免费高速互联网连接和商务中心等杰出商务设施让您轻松与世界保持联络,我们也欢迎您使用我们850平方英尺的会议室,这里是您在拉斯维加斯举办会议或活动的理想之地。 酒店靠近众多本地景点的便利位置让我们也颇受休闲旅行者的青睐。我们距离拉斯维加斯赛车场只有三英里,并且我们为卡车和房车提供免费停车服务。宾客还可以在酒店附近发现其他热门景点,包括拉斯维加斯大道、日出美景高尔夫俱乐部和拉斯维加斯名品购物中心。 在您入住期间,请一定尽情使用我们酒店提供的各项便利设施与服务。比如您可在我们的健身中心里畅快锻炼,或在户外泳池里振臂奋游。早晨,请到我们的大堂试试我们的免费智选清晨早餐吧。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
I would recommend guest look for another hotel to stay at
来自 Anthony California
On a scale of 1-20 , 1 being the lowest and 20 being the highest overall this Inn get's a 4
客户化身
已发布 2025年4月16日
Hi Anthony,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express Las Vegas-Nellis.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better. I sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Comfort meets convenience at Holiday Inn Dallas-Richardson, located near the University of Texas at Dallas and the Central Expressway (US-75). Connecting you to Plano, Frisco, and Dallas, our hotel offers easy access to DFW Airport and Dallas Love Field. Explore nearby malls, museums, and stadiums, visit the Dallas Museum of Art, or catch a Dallas Cowboys or Mavericks game. For business travelers, we are close to corporate hubs like General Electric, Raytheon, Sherwin Williams, Honeywell, and Texas Instruments. Host meetings and events in our versatile venues, equipped with modern amenities to ensure a successful gathering. Enjoy a range of amenities including indoor and outdoor pools, a 24-hour Fitness Center, airport shuttle, and onsite restaurant. With free Wi-Fi and parking, Holiday Inn Dallas-Richardson is the perfect place to stay, work, and play in Dallas.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
IF I COULD RATE THEM 0 I WOULD!
来自 Lifelessons Salado,Texas
I had an absolutely horrible experience at this location. I booked a room and had to walk right back out because the conditions were completely unsanitary — the room had bed bugs, and the overall cleanliness was unacceptable. To make matters worse, the general manager was rude and dismissive, offering no apology or solution.
I did not stay the night, and yet I was still charged $144, which I have not been refunded despite multiple calls to the hotel and IHG corporate. IHG continues to refuse responsibility, saying it's a franchise — but the Holiday Inn brand is on the building, and guests should be able to trust that name.
What makes this worse is that I’m an IHG Rewards Member, and even that meant absolutely nothing. IHG has been completely useless throughout this entire situation — no accountability, no support, and no care for loyal customers. If this is how they treat their members, I can’t imagine how they treat everyone else.
I’ll never book with them again, and I strongly suggest others avoid this brand altogether.
This has been a stressful and frustrating experience, and I wouldn’t recommend this hotel to anyone. Stay elsewhere — your health and peace of mind aren’t worth the risk.
客户化身
已发布 2025年4月16日
Hello Valued Guest,

Thank you for your feedback at our Holiday Inn Dallas-Richardson. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Corporate 的问题
 
Corporate 尚未提交任何问题。
 
Corporate 的答复
 
Corporate 尚未提交任何答复。
 
Corporate 的故事
 
Corporate 尚未提交任何故事。
 
Corporate 的故事意见
 
Corporate 尚未提交任何故事的意见。