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    2017年2月14日
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    2025年4月21日
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Corporate 的评论意见
 
芝加哥奥黑尔机场酒店中的佼佼者入住罗斯蒙特的奥黑尔皇冠假日酒店与会议中心,体验奢华的会议设施。我们的酒店提供全方位服务,位于芝加哥市区和奥黑尔国际机场附近,是出差、婚宴和旅行的理想之选。搭乘我们免费的全天候 24 小时机场大巴,即可轻松到达酒店。从您抵达的一刻起,就能享受我们细致周到的服务、优雅舒适的客房和各种便利设施。您可以在我们的 Chicago Fire Oven 和 On the Fly café 享用美食,或者在 Visibility Bar 和朋友畅饮。还可以前往我们先进的健身中心和室内温水泳池,尽享活力之旅。我们设施齐全的商务中心和高速网络连接可让您轻松保持高效的工作状态。55,000 多平方英尺的会议空间可承办任何规模的活动。我们能干的皇冠假日酒店会务总监掌控每个细节,让您高枕无忧。酒店离全国最大的展厅 Donald E. Stephens Convention Center 也只有几步之遥。可以到罗斯蒙特剧院和 Allstate Arena 休闲娱乐。还可以搭乘短途火车进入芝加哥,从威利斯塔观景台上俯瞰美景,游览 Shedd 水族馆或者到海军码头上体验极致的观光购物乐趣。欢迎立即预订芝加哥奥黑尔皇冠假日酒店。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Loud foreign people 10 people in a room
来自 Jake Schaumburg
I saw 6 people walk out of the same room and more going inside they were extremely loud the whole night I had to leave at 1 am and find someone else to stay I was promised a call by management and that has yet to happen
客户化身
已发布 2025年4月21日
Hello Jake,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Chicago Ohare Hotel & Conference Center, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to Candlewood Suites in Olathe, Kansas! Whether you're traveling for business or pleasure, our all suite hotel is the place for you. All of our apartment style suites come with fully equipped kitchens and signature amenities to make life on the road a little easier. We are only 30 minutes from Legends Outlet Mall, Sprint Center, Kaufman and Arrowhead Stadiums, and Downtown Kansas City. Located right off Highway 35, we are within minutes of The Mahaffe Stagecoach stop and Historic Farm, Garmin Headquarters, Intermodal in Edgerton KS , and The Ball Conference Center. Our free high speed internet keeps your work available anytime you need, or you can put the work down and relax with some iced tea in the gazebo. Cook up some good ol' KC style BBQ in our grill area/Gazebo and then work it off in our 24 Hour fitness center, or use your Key Card as a Free Pass to our Local YMCA. Make the Most of Your Stay at Candlewood Suites Olathe, Kansas. In your free time; see a live concert at Providence Medical Center Amphitheater, enjoy a day of shopping at The Great Mall of the Great Plains, or feel the NASCAR breeze at Kansas Speedway. Not only are we in a centralized location, you will be greeted every day with a smile from a staff that's ready to serve you 24 hours a day. No matter how long you're traveling, make Candlewood Suites Olathe your space to settle in.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Never again
来自 DeeS Arkansas
Bed horribly uncomfortable. Sounded like a heard of elephants in the room above us. Worst part, tub so slippery, fell after putting one foot in, which resulted in landing on the floor ( hitting the toilet, wall and door on the way down) reported to staff who did not say or do anything . Just “oh, do you want to pay for the room with the card on file “
客户化身
已发布 2025年4月21日
Hello DeeS,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Olathe - Kansas City Area, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Our Hotel's Location in London, Ohio is the Place to Stay Situated right off of I-70, our London, OH hotel's location provides easy access to Columbus and many prominent businesses. Whether you have work in the city, or you're just looking to get away, our convenient location and amazing accommodations are sure to please. Business travelers looking for hotels in London, Ohio should know that we're the ideal choice. We provide amenities that are specifically designed to meet the needs of corporate guests, such as the 24 hour Business Center, which features free high speed Internet access and copy and print services. In addition, we're just a short drive from corporations like Stanley Electric, Target Distribution and Showa Aluminum. Our hotel's property in London, Ohio is a favorite of leisure travelers, because we're close to local attractions, as well as those of downtown Columbus. Enjoy activities like shopping at Ohio's largest flea market or participating in the Green Farm Equipment Auction. Take a day trip to Columbus to spend time at the famed Columbus Zoo or search for deals at Brice Outlet Mall. When you stay with us in London, OH, our hotel's facility provides you with choice amenities like an on-site Fitness Center, complimentary, hot breakfast bar, indoor pool and free high speed, wireless Internet access throughout the hotel. The staff of the Holiday Inn Express® London hotel is looking forward to making your stay memorable!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Dirty and No breakfast
来自 AY2025 PA
We stayed in IHG hotel for the past 4 nights and this was by far the worst. The staff was not very welcoming to us when we arrived. Our room was lacking cleanliness, and was in need to general upkeep and remodeling.
When we arrived early at breakfast, there was nothing for me to eat. I had coffee, but I paid for the breakfast!!! I would love to request a refund for at least part of the cost of my stay.
The breakfast staff made excuses....our truck did not come - but there are grocery stores, right????
VERY disappointing I would NOT recommend this hotel.
客户化身
已发布 2025年4月21日
Hello AY2025,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express London-Interstate 70 as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals . Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs. Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu. Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Disappointing Family Stay
来自 Snodles Spennymoor
I recently stayed at this hotel with my husband and my Son unfortunately the experience left a lot to be desired.
Upon arrival, we were surprised (and quite frankly a little put off) to be told there would be a £35 "damages hold" placed on my card. This wasn't mentioned at the time of booking and it felt like an unnecessary and unwelcoming demand right at check-in. I was also told breakfast hadn't been included, despite the fact that I always ensure it is. I had to show my confirmation email at the desk to get this corrected - a hassle that should have happened.
Later that night we were rudely awoken at 1:20am by the fire alarm, which terrified my son. We later found out it had been triggered by someone boiling water. Understandably my son was too frightened to go back to sleep in case there really was a fire. I had to go down to reception myself to make sure everything was actually okay. His sleep was interrupted for the rest of the night which was really upsetting.
To make matters worse the condition of the sofa bed was unacceptable. There was blood stains on the sheets, along with other marks and crumbs. The bedding looked like it hasn't been changed in months - just a mattress topper thrown over the mess. It made us question the overall hygiene standards of the room.
This stay was disappointing and stressful. The poor communication, lack of cleanliness and the way the fire alarm incident was handled really let this place down compared to our previous visits.
客户化身
已发布 2025年4月21日
Hello Snodles,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn York City Centre as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Not A True Holiday Inn Express
来自 TheRealPez Iron Mountain, MI
This place is old and run down. Needs a complete remodel. Rooms are old. Bathrooms are horrible. Tub so stained and gray would not take a bath. Water took 15 minutes to drain. Pool area poor. Pool needs to be scrubbed out. Girl at front desk has little knowledge. Printer in business center would not connect. Noisy air unit. IHG should remove this property from their listings.
客户化身
已发布 2025年4月21日
Hello TheRealPez,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Boca Raton-West, where our guest's needs matter mmost. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 1999.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Holiday Inn Express & Suites, Bakersfield Airport, welcomes you to our incredible Kern County Hotel! We are conveniently located off CA-99, offering top-notch amenities and a great location that reduces driving time and provides you with the most comfortable stay possible. Our hotel is located in close proximity to Meadow Fields Airport , just 2.2 miles from the hotel and Bakersfield Amtrak Train Station 7 miles away. Business travelers can find many major corporations nearby while staying at our North Bakersfield hotel. Companies such as Flying Jay Refinery , Aera Energy and Chevron are all less than 10 miles away. The Mechanics Bank Arena, Theater and Convention Center are also just 5 miles away. The city of Bakersfield is home to numerous attractions, as well as dining and shopping in the downtown area where you will find many great specialty stores and restaurants. In addition, you'll love spending an evening at a live concert in Buck Owens Crystal Palace, just 5 miles from our location. Beyond Bakersfield, hotel guests can find many beautiful hiking trails, as well as the Buttonwillow & Famoso Raceway. We provide top-quality amenities that meets the needs of every traveler by starting the morning with our complimentary Express Smart Start HOT breakfast , complimentary high-speed wireless internet, 24-hour well-equipped Fitness Center, and a relaxing outdoor swimming pool.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
looks are deceiving
来自 Niko Santa Maria, Ca
The elevator had no air flow and was very warm. The pool needs a skimmer for guess to clear out debris. The worst was breakfast. The area was uncomfortably warm with the worst food we've ever eaten at a hotel. Bait (looks) and switch (taste). The coffee was good though.
客户化身
已发布 2025年4月21日
Hello Niko,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express & Suites Bakersfield Airport as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Enjoy Value comfort and style in Waukesha, WI Find our modern hotel off I94-E on the southwest corner of Meadow Lane and Marshview Street, less than 3 miles from the Waukesha County Airport and Waukesha County Expo Center. Expect comfortable, contemporary accommodations and convenient on-site amenities, including a modern 24-hour Market, Fitness Center and complimentary Good all round breakfast, during your stay. Stay on top of your work in our 24-hour Business Center. In town for business, sports, or school? avid hotel Milwaukee West Waukesha is a quick drive to many facilities, including GE Healthcare, Skipper Bud's, Batteries Plus, Center Court Sports Complex, and Carroll University, to name a few. Whether you're in Waukesha for business or leisure, enjoy your stay at our modern hotel.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Can do better
来自 Phil Racine, WI, USA
Premium priced, musty smells and lady bugs in first floor room. No meat on breakfast buffet and only one type of juice. Holiday Inn can do better!
客户化身
已发布 2025年4月21日
Hello Phil,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Stevens Point, where our guest's needs matter mmost. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 1997.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Step into the elegance of InterContinental Dublin, where warm Irish hospitality meets refined luxury. As you enter, be greeted by our stunning lobby, featuring a magnificent chandelier that sets the tone for your stay. Ideally located just minutes from Dublin’s top attractions, from the bustling Grafton Street to the historic Trinity College, you’ll find the perfect balance of exploration and relaxation.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Food tasted oily and uncomfortable bed
来自 Suzy Ireland
Great location food was a let down was very oily wasn’t told that key card works lift , bed loads of dips in it. On leaving told there was a parking fee of 25
客户化身
已发布 2025年4月21日
Hello Suzy,
It's always a delight for us to host your stays. We appreciate you choosing the InterContinental Dublin as your travel partner. Thank you for being one of our valued guests and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
美国纽约市华尔街假日酒店是下曼哈顿区的一颗明珠。 所有纽约市的热门景点、重要政治与历史建筑似乎都紧密围绕着纽约市华尔街 假日酒店®。 素有美国经济发动机之称的华尔街就在酒店附近。 我们的酒店距离金融区只有几个街区,从酒店步行就可抵达各个著名的景点,比如市政厅、炮台公园和世贸中心等。我们酒店位于下曼哈顿的优越位置,您可以轻松搭乘渡船,前往观赏自由女神像和爱丽丝岛。小意大利、唐人街、SoHo区、布鲁克林大桥和蒂凡尼华尔街店也都能从酒店轻松步行前往。 到下曼哈顿的商务旅客会发现我们距离纽约证交所和金融区都只有几个街区而已。酒店提供免费高速无线和有线互联网连接,因此您能随时投入工作或了解新闻时事。当您入住纽约市华尔街 假日酒店® 时,您可以十分方便地搭乘各条地铁线路,助您准时参加各种会议。酒店的商务中心24小时开放,因而一天繁忙的会议或观光日程之后,您仍旧可以轻松准备在“大苹果城”的各种活动。 Federal Café则是您放松享受一餐美味的好去处,而且12岁以下的儿童可以免费就餐。欢迎您下一次来纽约市入住我们的酒店,体验我们杰出的舒适与便利!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
No tuve buena experiencia
来自 Alaves Veracruz
No se tuvo buena experiencia, no tenían el desayuno y ni café por las mañanas. Siempre me toca alguien que hable en español y esta vez nadie hablaba español. Realmente no fue una buena experiencia a lo que estamos esperando de la cadena de hoteles.
客户化身
已发布 2025年4月21日
Buen día Alaves,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Platinum Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn New York City - Wall Street ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome to the NEWLY RENOVATED Holiday Inn Express & Suites Clifton Park NY. Stay productive and leave refreshed while visiting the surrounding areas of Saratoga Springs, Malta, Schenectady and Albany. Our central location is the ideal place while traveling for business or leisure. Located in the heart of the Luther Forest Technology corridor, business travelers love our proximity to GlobalFoundries, General Electric, Sysco Foods and more. Our convenient location off I-87 and 10 miles from Albany International Airport places you minutes from many attractions, including Saratoga Spa State Park, SPAC, and Clifton Commons. We're also a short drive from the famous Saratoga Race Course in Saratoga Springs and the Times Union Center in Albany. Every guest room and suite is equipped with a refrigerator, and microwave. Take advantage of our complimentary, reliable, high-speed WiFi access, heated, indoor pool, newly equipped Fitness Center and 24hour Business Center. Start your day with our free buffet breakfast enjoying many breakfast food favorites, including heart-healthy options to suit a variety of tastes. Don't forget to try out our make-your-own Pancake Machine! Take a stroll across the parking lot to Peddler's Restaurant for some lunch or dinner. "Stay Smart" and let us welcome you to our home in Clifton Park today!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Hotel is clean & comfortable
来自 Joanne Norfolk, NY
Although the hotel is clean and comfortable, WATCH YOUR CREDIT CARD. Stayed twice in 16 days, each time was excessively charged for a one night stay. Had to wait 6 days for a credit to apply after several calls and even speaking with check in on my arrival. Mgr did comp me for the first night's error several days later. For my 2nd stay, I was actually charged for one night THE DAY BEFORE I checked in at a higher rate than my confirmation. Hotel charged me AGAIN when I checked in even after I told them I was already charged. Both charges are still on my account at this writing. We were given a Club Member bag upon check in the 2nd check in on March 26th...NOTHING for our first time on March 10th
客户化身
已发布 2025年4月21日
Hello Joanne,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Clifton Park, where our guest's needs matter mmost. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
 0 点
0/ 0的投票认为这条意见有用。
 
Corporate 的问题
 
Corporate 尚未提交任何问题。
 
Corporate 的答复
 
Corporate 尚未提交任何答复。
 
Corporate 的故事
 
Corporate 尚未提交任何故事。
 
Corporate 的故事意见
 
Corporate 尚未提交任何故事的意见。