With easy access to Boston, Providence, and Worcester, Holiday Inn Express Boston-Milford is the perfect choice for travelers. Located off I-495, our hotel is near attractions like Xfinity Center, Wrentham Premium Outlets, the New England Sports Center, Patriots Place and Gillette Stadium, home to the New England Patriots. For a taste of city life, hop on the MBTA train at the Franklin- Foxboro line for a short ride to downtown Boston, where you can explore, the New England Aquarium, Faneuil Hall, and Fenway Park.
Business travelers appreciate our proximity to major companies such as Milford Regional Medical Center, Milton Cat, Waters Corporation, Perkin Elmer, Dell EMC, and Hutchinson, all within five miles of the hotel.
Enjoy top-notch amenities during your stay, including a well-equipped Fitness Center and an indoor pool. Our spacious rooms feature free Wi-Fi and complimentary breakfast to start your day right.
After pulling the bed covers back after 3 nights of stays we discovered a bed bug. Shared it with manager. He was apologetic
Posted byCorporate
onMay 2, 2025
Hi Gguck,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express Boston-Milford.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. I shared your feedback with our hotel management to improve customer satisfaction. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Welcome to the Staybridge Suites Plano-Richardson, conveniently located at the Coit Road exit off the George Bush Turnpike in North Dallas between Plano and Richardson. Staybridge Suites offers business travelers, families and groups, a comfortable and affordable place to stay. We are just minutes away from Nokia, Atmos Energy, Lennox, Dell/EMC, Highland Springs, Service Experts, AT&T, State Farm, and The University of Texas at Dallas. If you prefer shopping, The Shops at Willow Bend are within 5 miles. Baylor and Plano Medical hospitals are both within 1 mile. Whether you are in the Dallas area for a weekend or an extended stay, our suites offer a comfortable, safe and friendly atmosphere, with all the amenities for an enjoyable visit. At Staybridge Suites, we will provide you with everything you need for an extremely comfortable stay. From our spacious living quarters to our complimentary daily hot breakfast, year round indoor pool & hot tub and shuttle service, our mission is to make Staybridge Suites your home away from home. Dinner is on us every Monday, Tuesday, and Wednesday with complimentary beer, wine, and soda. When traveling to the Plano Richardson area, you want to be confident your accommodations will meet your every need. The Staybridge Suites has been meticulously created to do just that. No hassles. No mysteries. Just an extraordinary experience where we focus on you!
Our reservation DID NOT request a handicap room. The clerk was very kind and showed us the only handicap room which was VERY far from the elevator and too much walking so she showed us a room with 2 beds (requested) but didn't have a higher toilet which we thought we could handle as room availability was getting short. However, it was a very small bathroom and hard to get in and close the door. I had spoken directly to the IHG reservations and he assured me we had a handicap room with grab bars and higher toilet. That was not the case and our rewards points were not available at that time. So we started off on the wrong foot to begin with and therefore not happy with the room overall. The tub was stained and very hard to get into.
Posted byCorporate
onMay 2, 2025
Hi BeBe,
Thank you for staying at Staybridge Suites Plano - Richardson Area and sharing your experience. Hosting one of our IHG® One Rewards members is a pleasure, and we appreciate your loyalty since 2012.
We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting, and I'm sorry about what happened during your stay. IHG® Hotels and Resorts cares about your experience, and I appreciate your taking the time to let us know. What you described isn’t what we want for any guest, and the hotel must take steps to prevent this from happening again. I have also sent you a private message to discuss this further.
We appreciate your choosing our hotel for your accommodation needs. I hope you stay with us again.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the Holiday Inn Express in Athens! Whether you are in town for business, leisure or just passing through, we are here to accommodate. You’ll start with your arrival at our front desk, where you'll engage with our friendly and helpful Guest Service Reps. Next, you're off to your room which is equipped with complimentary Wi-Fi access and plenty of channels on TV to keep you entertained.
If you're feeling like venturing out on the town, you'll find tons of nearby restaurants, shopping venues and a movie theater; all less than a mile away. Once you've stuffed your belly full or shopped until you dropped, you'll fall into your unbelievably comfortable pillow-top bed and wake up to the smell of a highly recommended complimentary Hot breakfast.
You’ll finish up your journey with the Guest Service specialists you met before at the front desk, where you’ll check out. If you are running late or just don’t have time to come by the front desk, you can take advantage of our Express Check-Out (more information will be provided in your room.)
The front staff was very helpful But when touch bases with the cleaning staff about changing the bedding and getting clean towels that did not happen I requested this a few times .I was told that some of workers didn't show up for work. After that I had to check out early I was going to stay a week. instead I check out after 3 days
Posted byCorporate
onMay 2, 2025
Hi RV School,
Thank you for staying at Holiday Inn Express Athens and sharing your experience. We appreciate you for being one of our IHG® One Rewards members.
We aim to make your trip welcoming by providing excellent service and meeting the highest standards of accommodations. I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the Holiday Inn Express® Hotel in Albemarle Situated between Uwharrie National Forest and Charlotte, the city of Albemarle offers small town charm near big city attractions. The location of our hotel provides a perfect home base for exploring the surrounding area. Oakwood Homes, Michelin Tires, Alcoa, McRae Industries and Gilbralter Packaging are just a few of the many companies that call Albemarle, NC home, and our hotel is just minutes from them. Free Wi-Fi access, a business center and executive level rooms are available when you stay with us. Even meetings are made easy with our 672-square-feet meeting room. Sparkling lakes and beautiful mountains offer nearby adventure to guests staying at our hotel. Adventures in Albemarle vary from hiking through the pristine Uhwarrie National Forest to fishing and swimming in Badin Lake. In addition, nearby Charlotte has plenty of must-see attractions, including Lowes Motor Speedway and Concord Mills Mall. You'll have a worry-free trip with the quality perks available at our hotel. While in Albemarle, you can keep up with your workout routine at our fitness center. After a long day of hiking, you can relax in our outdoor pool. Start the day with a cup of coffee and one of our famous cinnamon rolls served each morning at the free Express Start breakfast bar. We look forward to your next visit to our hotel.
Staff was great and helpful but had toilet issues, coffee maker didn’t work, tv remote was worn out and temperamental, and AC took forever to cool the room. I’ve stayed at this property many times but this was the first time in 10+ years. Not quite what I remembered.
Posted byCorporate
onMay 2, 2025
Hi Limar,
Thank you for staying at the Holiday Inn Express Albemarle and sharing your experience. We appreciate you for being one of our IHG® One Rewards Gold Elite members, and we are grateful for your loyalty since 1997.
Our goal has always been to provide our guests with the best hospitality service and exceptional guest experience and I apologize for what happened. We offer brilliant basics and a little more where it matters most, and we will use your review to implement improvements to ensure we offer a better experience for guests in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the Holiday Inn Resort Phuket Surin, a perfect family getaway where fun meets paradise. Our resort is situated on the breathtaking shores of Surin Beach, offering a picturesque setting that harmoniously blends natural beauty with contemporary design.
Phuket is renowned for its stunning beaches, verdant landscapes, and clear waters, and we have spared no effort to ensure that your stay with us is an unforgettable experience. We provide an extensive array of activities and amenities that cater to families, ensuring that each member has a fabulous time. The resort features 3 restaurants along with 3 outdoor pools with water slides.
For our younger guests, we have a dedicated program that offers a range of age-appropriate activities designed to keep them entertained and engaged, including both indoor and outdoor games. Additionally, our Kids Stay and Eat Free programme ensures that families can enjoy a stress-free vacation without breaking the bank.
Our resort is located just a few minutes' walk from Surin Beach, making it easy for your family to enjoy the sun, sea, and sand. Laguna is a vibrant area with a multitude of shops, restaurants, and bars located just a short drive away from the resort. Water parks like Blue Tree Phuket are also easily accessible for the resort’s location.
Whether you are seeking a relaxing retreat or an adventure-filled family vacation, the Holiday Inn Resort Phuket Surin Beach is the perfect destination for your next getaway.
By far the worst IHG hotel I’ve ever stayed at. Staff were acceptable but the service was awful. Everything was very slow service from ordering a single drink from the bar that took 30 minutes (just one simple drink) and then the restaurant and room service took couple of hours. Front desk said breakfast was included and turned out that it wasn’t. Bad overall.
Posted byCorporate
onMay 2, 2025
Hi Ryner,
Thank you for being one of our IHG® One Rewards Platinum Elite Ambassador members and for choosing to stay at the Holiday Inn Resort Phuket Surin Beach.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management so that we can improve and deliver exceptional hospitality.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Enjoy our modern amenities at our Aiken SC hotel Our hotel is located 10 minutes from the Savannah River Site , Bridgestone, Crane, Autoneum, AGY, Owens Corning, Zeus, and other major businesses. Located in close proximity to several restaurants and the shops and theaters.
Drive three miles from our Aiken, SC hotel to the historic downtown area or 30 minutes to the Augusta Airport. We are conveniently located to all of the equestrian events in Aiken, or attend soccer, or baseball games at nearby Citizens Park Sports Field. Tee off at one of several championship golf courses in Aiken or drive 30 minutes to watch the professionals at Augusta National Golf Club, home of the world-renowned Masters Golf Tournament.
Take a campus tour of the University of South Carolina Aiken or stroll through Hopeland Gardens, buying fresh produce from the historic farmers market or cooling off with the kids at the Aiken Sprayground. Close to Downtown Aiken, our hotel offers a convenient location to many shops and restaurants. This Aiken hotel shows you true southern hospitality by offering amenities such as a 24 hour convenience store, large modern Fitness Center, and an outdoor pool. You'll enjoy a complimentary hot breakfast and a 100% non smoking hotel room when you stay at the Holiday Inn Express and Suites Aiken. If you're planning a trip to Aiken, South Carolina, book now for a very enjoyable experience.
I experienced some disappointment. I stayed Monday - Thursday.
The outlets alongside an entire wall did not work. Therefore, I couldn’t use my laptop at the desk for long.
They have DirectTV which is an outdated option. There was no way for me to stream. I eventually moved the dresser and pulled the HDMI cord from the cable box and hooked up my laptop so I could stream but could only do that for so long because again, the outlets weren’t working.
My bathroom was not cleaned while there. They just gave me new towels and washcloths. They didn’t refill anything else. There was barely any toilet paper when I arrived on Monday and I had to call and ask for toilet paper early Thursday morning. (Which the guy at the front desk told me to go get it from him. He didn’t want to bring it up.)
This same guy on Tuesday morning, told me there was nothing he could do about the people above me who were jumping or dancing or something at 4AM and woke me up.
Lastly the bathroom for public use on the first floor, had not been cleaned on a while. The trash was overflowing flowing and toilet was disgusting. The trash can outside was also over flowing.
Posted byCorporate
onMay 2, 2025
Hi SoulStar,
Thank you for staying at Holiday Inn Express Aiken and for taking the time to share your feedback. We appreciate you for being one of our IHG® One Rewards members since 2024.
We strive to give excellent and impressive service to all our guests, and I'm sorry for not exceeding your expectations. We understand how important a comfortable and restful environment is to our guests, and we will work with our staff to deliver an even better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Modern renovated hotel in the heart of Downtown Toronto with meeting rooms, an all-day restaurant, an indoor pool and Fitness Centre The Holiday Inn® Toronto Downtown Centre hotel is only half a block from the College Subway Station , offering swift access to city attractions. It's an easy walk to the Eaton Centre and Toronto’s Michelin rated restaurants and nightclubs. Concerts and Blue Jays baseball games at the Rogers Centre , as well as Maple Leaf’s hockey and Raptors basketball at the Scotiabank Arena , are all a short subway ride away. Art lovers can drive to the Theatre District , Art Gallery of Ontario or the Royal Ontario Museum in 10 minutes. Have a drink at the Distillery district or book a VIP table at the Rebel venue. Considering a meeting place in the downtown core? Our fully renovated meeting rooms offer you everything you need. Catering and customized packages can be arranged for parties, weddings, and business events. The best part of the meeting is the food, our catering team is top notch! Plus there is complimentary Wi-Fi throughout the hotel and all meeting rooms. Don’t miss breakfast and enjoy our outstanding buffet that will truly give you a great start to your day. Our Thirty restaurant is open for lunch and dinner. Our mixologist at Thirty Lounge will be happy to create that special drink just for you.
I was absolutely disappointed with this hotel! First, parking unavailable for our vehicle bc it could not fit in the garage. Then we were given a room that had damage on a wall and a maintenance worker sitting in there. Then they have the nerve to try charge us for this room when we were checking out and didn't tell us they were charging us! $500 for damage! It was already damaged and we switched rooms immediately! Manager tried to say they entered the room on second day of our stay and that's when "damage was discovered" what a joke! Apparently they do not keep record of their work orders, I'm just disgusted by their shadiness. If I hadn't checked my receipt I wouldn't have caught their $500 charge on my credit card. And then the lies of damage being in one of our rooms, I had to go with security to show them no damage was done in the room we were in, it was the previous room they tried to give us upon check-in. Ugh just tiring dealing with all of that when we were checking out. I'll never go back to that location! Check and document anything in your room when you get there, they seem to want to make some extra money off their guests!
Posted byCorporate
onMay 2, 2025
Hi MissB,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Toronto Downtown Centre.
We aim to pioneer a memorable stay experience for our guests, and I'm sorry to hear about what happened. We are committed to creating a warm and welcoming environment through unwavering dedication to quality. I've shared your feedback with our local team to determine the necessary steps to strengthen our hotel standards.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
A comfortable Portsmouth hotel in a waterfront leisure complex, with breakfast included. Holiday Inn® Express Portsmouth - Gunwharf Quays hotel is within walking distance of many local attractions. You can catch a direct train to London from nearby Portsmouth Harbour Station, and ferries to the Isle of Wight or France from Portsmouth International Port , a 10-minute drive away. The M27 motorway is close by, and you can drive to Southampton Airport (SOU) in 25 minutes. Gunwharf Quays , right outside, has a cinema, designer outlets, bars and restaurants, and the Spinnaker Tower offers breathtaking harbour views. Kids will love Portsmouth Historic Dockyard , where they can see Nelson's HMS Victory from the 1805 Battle of Trafalgar, the parkland along the seafront, and nearby Southsea Beach. If you’re visiting on business, you can host events for up to 20 people in our 2 light-filled meeting rooms . At this hotel you can enjoy: free WiFi, off-site parking, an All Day Dining menu. Set yourself up for the day with the inclusive Express Start Breakfast™ buffet, featuring scrambled eggs, baked beans, sausages and continental items. Our casual lounge is a great place to meet colleagues or relax with friends over drinks, and after a busy day, you can retreat to a comfortable bedroom to watch a movie on the flat-screen TV.
We were unable to sleep in the room dirty no table no chair smelt give singles when I booked double got told no availability after had booked
Posted byCorporate
onMay 2, 2025
Hi Turner,
We appreciate you as one of our IHG One Rewards members, and thank you for choosing Holiday Inn Express Portsmouth - Gunwharf Quays for your stay.
I understand that a comfortable stay experience is essential during your visit, and I'm sorry to learn about the situation you've encountered. I've shared your feedback with our local hotel, as we’re always looking for ways to improve so that every guest has a great experience. Additionally, I have reached out via email to discuss your experience further.
We appreciate your loyalty and hope to provide you with a much better experience in the future.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Welcome to our Ottawa, Canada hotel, near Byward Market.
Our hotel puts you within walking distance of all the best attractions in the downtown area. Walk or bike along the sparkling Rideau Canal, shop and dine at the world-famous ByWard Market, and soak in Canadian art at the National Gallery of Canada. When you’re not out exploring Bytown, there’s plenty to enjoy at our beautiful hotel.
Enjoy a free, hot breakfast every morning of your stay, or splash and soak in our indoor pool. Stay fit with full access to our 24-hour fitness center equipped with cardio machines, free weights, and yoga balls. Keep your clothes fresh and clean in our self-service laundry room with multiple washers and dryers.
When you’re ready to rest and relax, sink into your plush bed with a pillowy duvet and wake up to all your favorite amenities.
We look forward to hosting you at our hotel in Ottawa, Canada!
Great place, great staff. Not enough breakfast options.
Posted byCorporate
onMay 2, 2025
Hi,
We're delighted to hear that you enjoyed your stay and found our staff to be great. We appreciate your feedback regarding our breakfast options and will certainly take it into consideration as we continually strive to improve our guest experience. We look forward to the opportunity to welcome you back in the future.
- The Staff at Holiday Inn Express Downtown Ottawa East
Prime Location near Arches National Park Surrounded by breathtaking red rock cliffs and stunning natural wonders, the Holiday Inn Express® Moab is perfect for families, outdoor and business guests. The hotel is located on Hwy-191, 15 miles from Canyonlands Field Airport (CNY) , making travel through the desert a breeze. During your stay in Moab, lodging with us enables you to explore both Arches National Park and Canyonlands National Park . Families enjoy the spectacular drive along the area's three scenic byways, while thrill-seekers can brave the rapids on the mighty Colorado River . Hotel patrons enjoy popular annual events, such as the April Action Car Show, Rally on the Rocks, Scots on the Rocks and Easter Jeep Safari . It's easy to wear yourself out while exploring the great outdoors, so relaxing in our heated, outdoor pool and hot tub always feels amazing. Our spacious parking lot is perfect for your recreational vehicles. At the end of the day, unwind and visit with friends and family poolside around our fire pit. If you're visiting the hotel's location for work, you can easily keep in touch with the office by using our free HSIA and the 24-hour business center, perfect for hectic schedules that are on the go. Do not forget to start your day off right with our complimentary Simply Smart Hot Breakfast. Book your reservation now and Stay Smart at the Holiday Inn Express and Suites in Moab!
Had to change multiple rooms every room had some sort of issue
Posted byCorporate
onMay 2, 2025
Hi Kalyan,
Thank you for being one of our IHG One Rewards members, and we appreciate you choosing to stay at the Holiday Inn Express Moab.
While we are committed to offering a frictionless experience for guests, I am sorry to learn about the situation. Your feedback means a lot to us, so I shared it with our hotel team for future improvements. I also sent an email to discuss the situation further.
We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service