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    February 14, 2017
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The hotel is conveniently in the heart of Covington, Georgia, famously known as the "Hollywood of the South." Holiday Inn Express & Suites Covington is your gateway to local businesses and iconic attractions. Nestled near Three Ring Studios, off I-20, our hotel is a stone's throw from the filming locations of popular TV series like Vampire Diaries and Sweet Magnolias. Explore Historic Covington Square and dine at Mystic Grill. Take a short drive to Downtown Atlanta to explore the Georgia Aquarium, CNN Center, World of Coke, and Stone Mountain Park. Business travelers enjoy proximity to Hartfield Jackson International Airport and companies including Facebook Data Center, Takeda Pharmaceutical, Michelin, Becton Dickinson, Rivian, General Mills, and Emory Oxford University. Start each day with our complimentary breakfast buffet, stay active in our Fitness Center, and unwind in our outdoor pool. From meeting spaces to free Wi-Fi and free parking, we offer everything you need for an unforgettable stay in Covington, GA!
 
Overall3 out of 53 out of 5
Room smelled like really stinky feet. Even bought odoban
By Sovine from Sugar hill, ga
Room smelled like really stinky feet. Even bought odorban, didn't help. Shower was very slippery.
Customer avatar
Posted by
onMay 4, 2025
Hi Sovine,
We're truly happy about your stay at the Holiday Inn Express Covington, and thank you for being one of our IHG One Rewards members.
We dedicate ourselves to providing a great place to rest, and I am sorry to learn that some aspects of your visit turned out otherwise. I've shared your comments with our local hotel, and we are grateful that you've shared detailed feedback on your stay and helped us identify what can be done better.
We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We extend a warm, South Mississippi welcome to the Holiday Inn Hattiesburg-North ! Holiday Inn Hattiesburg-North offers everything you need for a comfortable, vibrant stay in the "Hub City." We are conveniently located just across the street from Lake Terrace Convention Center , just off the intersection of I-59 and US 49, and less than 10 minutes from the Hattiesburg-Laurel Regional Airport. The hotel is a short drive from Camp Shelby Joint Forces Training Center , MS Armed Forces Museum , Forrest General Hospital , Howard Industries Technology Park, Merit Health , the University of Southern Mississippi , and William Carey University . Our guests choose our hotel because they value modern comfort with a family friendly atmosphere, corporate convenience, and a place that feels like home! With complimentary Wi-Fi, flexible meeting spaces and an on-site restaurant the Holiday Inn Hattiesburg-North has it all! Stay with us and enjoy a saltwater outdoor pool and state of the art fitness center . Then top off your stay with a gourmet burger or delicious steak from our Burger Theory Restaurant. Pamper yourself in modern rooms that are an oasis of comfort.
 
Overall3 out of 53 out of 5
Great bed
By CJC retired love to trave from mid Indiana
When we arrived at the front desk got checked in I asked the front desk ladie if we got a water or little bag of goodies ( we are diamond elite} she said no after all this is Kentucky. The new coffee machine are great. We got up early so didn't have breakfast. Try your luck, after all you are in Kentucky.
Customer avatar
Posted by
onMay 4, 2025
Hi CJC retired love to trave,
We appreciate you choosing to stay at the Holiday Inn Indianapolis Airport, and thank you for being one of our IHG One Rewards Diamond Elite members.
We strive to offer our guests friendly services and modern facilities, and I'm sorry to learn about the situation. I've shared your comments with our hotel management, and I'm confident your feedback will be used to make the necessary improvements.
We look forward to the opportunity to welcome you back for a much-enhanced stay next time.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Bloomington West hotel is conveniently located off I-55 and I-74 and in close proximity to many area businesses such as Grossinger Motors, State Farm, Shirk Center, Asmark Institute-Agri Center and Rivian Automotive. Also located near our hotel is Heartland Community College, Illinois State & Illinois Wesleyan Universities. We are just a few minutes from the Bloomington Normal-Central Illinois Regional Airport (BMI) and the Amtrak train station. Bloomington was recently voted one of the five best places in America to golf, as it offers renowned courses such as the Den at Fox Creek and Prairie Vista Golf Course, both within five minutes of our hotel. We are a short drive from Mackinaw Winery as well as Sunset Lake Vineyards and Winery. Families will enjoy our close proximity to various fun attractions for the including Children's Discovery Museum, Miller Park Zoo, Trampoline Parks, Escape Rooms, Virtual Reality Arena and Water Parks. While with us, enjoy our indoor heated pool and whirlpool, our complimentary limited hot breakfast buffet, blazing fast free WiFi as well as our numerous local favorite restaurants!
 
Overall1 out of 51 out of 5
Eating pancakes in microwave
By Cam467 from Missouri
Lucky for me it was only an 8 hour stay for sleep. I walked into the room and it looked decent. Older but decent. Then step into the bathroom. There was a disposable razor cap, hairspray cap? And some other trash in the toilet. Along with some speckling 🤢. The front of the toilet had what looked like to be some blood smears in the front. The shower had what I’m hoping was just soap or conditioner sprayed on the walls and the wash clothes and towels looked to be used and folded to be put back up. I was just there to sleep so I kept the room since the bed seemed clean. I went to heat up some breakfast the morning of checkout only to find two pancakes with one bite taken out of each and thrown in there. Overall my worst experience at holiday inn so far. And being diamond elite I stay in them at least 70 to 100 days a year. Hopefully the room I got was just a one time thing.
Customer avatar
Posted by
onMay 4, 2025
Hi Cam467,
We appreciate you staying at the Holiday Inn Express Bloomington West for your stay and for taking the time to leave us feedback. I see you have been a Diamond Elite member with IHG One Rewards since 2015, and we appreciate your loyalty.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies. Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center. Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
 
Overall1 out of 51 out of 5
Terrible experience and the worse by far.
By Miguel from Miami
This hotel is in deplorable condition and appears to be a liability waiting to happen. The air conditioning units were non-functional, and the only elevator in service lacked proper lighting relying instead on a precariously hanging, makeshift light. The state of this property is not only unacceptable but dangerous. It’s easily the worst experience I’ve had at a Holiday Inn. This hotel should not be open to the public, and charging over $100 a night is outrageous. IHG should be deeply concerned, as the current conditions seem bound for a lawsuit.
Customer avatar
Posted by
onMay 4, 2025
Hi Miguel,
Thank you again for your stay with us at Holiday Inn Memphis-Downtown (Beale Street). We appreciate your business and Platinum Elite membership with IHG One Rewards.Our top priority is providing a welcoming and memorable experience for our guestsy. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.
All the best,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy your stay near the Port of Miami The Holiday Inn Port of Miami-Downtown is the perfect place to stay for your next trip to Miami. Located just six minutes from the Port of Miami, our hotel is close to all the major attractions in the city. Within walking distance of our hotel, you'll find Bayside Marketplace, the Kaseya Center, & the American Airlines Arena. Bayside Marketplace is a must-visit for any shopper, with over 150 stores and restaurants. The Kaseya Center is a hub for technology and innovation, and the American Airlines Arena is home to the Miami Heat basketball team. The Metromover station behind our hotel makes it easy to get around Downtown Miami & Brickell. The Metromover is a free elevated train that connects major points of interest in the area. After a long day of exploring, return to our hotel to relax in our modern accommodations. Our rooms are spacious and comfortable, with free Wi-Fi, blackout shades, HDTVs with streaming capabilities, & a mini fridge. We offer specials & packages designed to make your stay even more enjoyable, & we have a variety of onsite amenities. Downtown Miami is a vibrant & exciting place to be, & it's known for hosting a variety of special events throughout the year. Some of the most popular events include the ING & Mercedes-Benz Marathon, Market America, Miami Film Festival & Book Fair, Art Basel, & Ultra Music Fest. Whatever brings you to Miami, enjoy your stay at The Holiday Inn Port of Miami-Downtown.
 
Overall1 out of 51 out of 5
Uncomfortable bed and no cold water in the sink
By Beth2025 from New York
We arrived at about 11:40pm on April 12. The bed sagged in the middle and was very uncomfortable. The cold water faucet had hot water coming out of it, no matter how long we let it run.
We ate breakfast in the restaurant and had to ask for water 2 times.
I have always liked the Holiday Inn brand but unfortunately, I cannot recommend this one. The hotel is in a good location if you want easy access to get to a cruise but it is way overpriced for what is included.
Customer avatar
Posted by
onMay 4, 2025
Hi Beth2025,
Thank you again for your stay with us at Holiday Inn Port Of Miami-Downtown. We appreciate your business and Gold Elite membership with IHG One Rewards. While we're glad to know that you found our location convenient, I am sorry to learn about your experience.
While we're pleased to know you found our location convenient, I'm sorry to hear about the concerns you experienced during your stay. Please know that your feedback has been shared with the appropriate departments, and I’ve communicated your comments with our hotel management to ensure these matters are addressed. I’ve also sent you an email so we can continue the conversation and work toward a resolution.
We understand you have many choices when it comes to accommodations, and we hope you’ll consider IHG Hotels & Resorts for your future travel plans.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to avid hotel Austin – Tech Ridge in Austin, Texas. Only a short drive from Austin-Bergstrom International Airport, Tech Ridge Center, and The Domain, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24hr market. Start your mornings with our complimentary, high-quality grab-and-go breakfast, offering various options to fuel your day. Welcome to avid hotels. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Austin – Tech Ridge in Austin, Texas.
 
Overall2 out of 52 out of 5
Great room - poor response to charge issues
By Lando from Dallas TX
Room was nice and clean, although the walls seemed paper thin, could hear snoring through the wall. Dealing with the hotel to get charges corrected has taken longer than expected.
Customer avatar
Posted by
onMay 4, 2025
Hi Lando,
Thank you for your stay at avid hotels Austin – Tech Ridge . We appreciate your business and Platinum Elite membership with IHG® One Rewards. Providing outstanding service and supporting your travel needs are always top priorities for us. I am sorry we missed making your experience seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of efficiency and satisfaction every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the Holiday Inn Express El Reno! Located 25 minutes from downtown Oklahoma City the hotel is right off of Interstate 40 offering convenient access to the Oklahoma oil fields and the major attractions of the big city. Major oil development is underway within El Reno by corporations including Schlumberger and Halliburton. Your family will love staying at our El Reno hotel on the west side of Oklahoma City. Easy access to major attractions including the Oklahoma City Memorial, White Water Bay, Frontier City, the Outlet Shoppes at Oklahoma City and the Oklahoma Thunder NBA team. Additionally the excitement of Lucky Star Casino is only a short 10-minute drive away from our El Reno hotel. While lodging at our El Reno hotel be sure to enjoy the heated indoor swimming pool and state of the art fitness center. Enjoy a Simply Smart breakfast with our famous cinnamon rolls and hot food items. Our Holiday Inn Express – El Reno, Oklahoma’s professional & friendly staff will welcome you to your home away from home. Once you stay, you will return time & time again; we are a Great Hotel that Guests Love!
 
Overall1 out of 51 out of 5
Terrible experience broken TV dirty room
By greg1969 from Palm Desert, CA
We stayed here the week before and had a bad experience sine the tv, lights and shower we not functioning correctly. Manager Shannon apologized and I let her know we would be coming through again in a week - said she'd waive pet fees and that we would have a pleasant experience. Arrived with family a week later on Easter Sunday after 14 hrs of driving. Broken TV again and staff was unable to make it work...again. Room smelled musty / moldy...we tried changing rooms but we needed 2 beds and the room available was a single, so we just stayed and vowed to never return. Choose a different place to stay
Customer avatar
Posted by
onMay 4, 2025
Hi greg1969,
Thank you for staying at our Holiday Inn Express & Suites El Reno to host your stay. We appreciate you choosing us for your travel accommodation since 2024.
We want you to have a lasting impression of the brand by providing dependable service and accommodations. I am sorry for what happened. IHG Hotels and Resorts works hard to deliver an excellent guest experience. I have shared your comments with the hotel management to address this internally and have also sent you a private message to discuss this further.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall2 out of 52 out of 5
Below average
By halligangang from GEORGIA
Below average. Many problems. This hotel is aging and badly in need of maintenance. The beds had layers of dust underneath and the kitchen wasn't even stocked with coffee filters although coffee grounds were provided for the coffee machine. Old damage to the bathroom wall that has never been fixed. Water damage to the carpet in the hallway. No outdoor seating. Patio was closed and the weather was nice enough for it to be in use. Lobby far too crowded due to events being held there. I won't stay again. I canceled two upcoming reservations and moved them to another hotel.
Customer avatar
Posted by
onMay 4, 2025
Hi halligangang,
Thank you for your stay at Staybridge Suites Atlanta - Midtown. We appreciate your business and Gold Elite membership with IHG® One Rewards. Our goal is to provide you with a comfortable and homelike travel experience. I am sorry we missed making your stay seamless this time.
I shared your feedback with our hotel management. I am confident that they will take the necessary actions to ensure that we provide the level of hospitality and satisfaction every guest expects from an IHG Hotels & Resorts property.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional experience you deserve.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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