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- First review commentFebruary 14, 2017
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Florida City Hotel Near the Keys and Miami Gearing up for a business trip to the Miami area? Planning for a Florida Keys vacation? Choose the accommodations that put you within moments of all that southern Florida has to offer: the Holiday Inn Express® Hotel & Suites Florida City - Gateway to the Keys. Situated off Route 1 and 9 miles from the Homestead General Aviation Airport, corporate travelers in Florida City appreciate this hotel's proximity to prominent local businesses, including the Turkey Point Nuclear Generating Station. Perks like free wifi throughout the facility ensure productivity during extended business trips, and an on-site boardroom suitable for up to 20 is ideal for meetings with clients and colleagues. Patrons can take a break from the grind, with a round of golf at Keys Gate Golf & Country Club. While staying in Florida City, hotel guests can spend the day following the nearby Historic Redland Tropical Trail. Stops along the trail include the Everglades Alligator Farm, which offers a thrilling, up-close encounter with Florida wildlife. For fantastic shopping take a day trip to Miami, and for a tropical escape, venture to Key Largo for fun in the sun. This hotel provides a comfortable, 100% smoke-free environment and all of the amenities you expect, including a sparkling, outdoor pool, a Fitness Center and a complimentary, hot breakfast each day. Our hospitable, attentive staff awaits your arrival. Book a room today!
Overall
3 out of 5
3 out of 5Wir waren nicht so zufrieden
By Sonnenschein
from Frankfurt
- Der Aufzug wurde ausgetauscht.
- Die Zimmertüre klemmte
- Die Steuerung der Klima Anlage hat nicht funktioniert.
- entgegen der Information bei Buchung, der Pool war doch nutzbar
-Bauarbeiten, Austausch Aufzug ab morgens. Keine Reparatur, waren umfangreichere Arbeiten.
- Die Zimmertüre klemmte
- Die Steuerung der Klima Anlage hat nicht funktioniert.
- entgegen der Information bei Buchung, der Pool war doch nutzbar
-Bauarbeiten, Austausch Aufzug ab morgens. Keine Reparatur, waren umfangreichere Arbeiten.
Da der Gesamteindruck des Hotels so war, haben wir uns an der Rezeption nicht gemeldet/reklamiert.
Die Bewertung muss auch nicht weiter geteilt werden, vielleicht haben Sie eine andere Möglichkeit. Wir haben bereits den nächsten Aufenthalt in einem Holiday Inn gebucht (Niagara Falls), wir hoffen hier eine bessere Qualität zu haben. Für diesen Aufenthalt könnten Sie uns etwas „Gutes“ als Ausgleich tun.
Posted byCorporate
onMay 4, 2025
Sehr geehrter Herr Sonnenschein,
vielen Dank, dass Sie sich für das Holiday Inn Express and Suites Florida City-Gateway To Keys entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit 2024 ein IHG One Rewards Mitglied sind.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch die Instandhaltung unseres Hotels und die Baustelle verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, dass wir Sie in Zukunft wieder bei uns begrüßen können.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
Downtown Austin Hotel Near 6th Street and UT Austin!
Welcome to the brand-new Formula Blue Holiday Inn Express Austin Downtown University hotel! Centrally located in the Red River District of downtown Austin, the Holiday Inn Express is one of downtown Austin's newest hotels offering Smart Design for Smart Travel. Whether you are here to take in the sites or are looking to grab a bite and a drink while taking in some live music on 6th street, we’ve got you covered! We are minutes away from the Texas State Capital, University of Texas at Austin, 6th Street, and the Congress Street Bridge, home to the world-famous bats.
No matter your reason for visiting, we have you covered! Our downtown Austin hotel is only minutes away from offices for USDA, Facebook, Deloitte, Accenture, and University Medical Center. Our rooms offer large desks and comfortable chairs for burning the midnight oil. Our entire hotel offers free Wi-Fi, plus we have a business center available 24 hours a day. Need more space? Our board room is available for rent with space for 12 for that conference call or presentation. Everyone will enjoy our free breakfast, featuring our minute pancake machine and a wide variety of hot and cold breakfast items Those looking to burn off some energy, can enjoy our 24-hour fitness center, or just relax at our heated outdoor balcony pool with access to the redesigned Skyline Bar.
Overall3 out of 5
3 out of 5Vergessene Zimmerreinigung
By Maria- Theresia
from Österreich
Hotel in eigentlich toller Lage (was ich zunächst nicht wahrgenommen habe weil ich von vielen Obdachlosen auf den umliegenden Parkplätzen etwas geschockt war) das Haus ist mit einem 2, Haus dem Indigo über einen Zugang durch die Tiefgarage verbunden wo es auch eine Bar und ein Restaurant gibt .das Hotel hat einen Pool ,ein gutes Frühstück und geräumige saubere Zimmer nur leider nachlässige Reinigungsdamen .Wir haben das Hotel um 10:30 verlassen um uns Austin anzuschauen und als wie um 18:30 zurück gekommen sind war das Zimmer noch immer nicht aufgeräumt. Es wurde dann umgehend eine Reinigungskraft geschickt und wir bekamen 2 Gratisdrinks in der bar des Nebenhotels .bei der Rückkehr war das Zimmer dann aufgeräumt ,die Handtücher gewechselt das Bett abgezogen ,neue Bettwäsche auf einen Sessel gelegt . Wir haben das Bett dann selbst bezogen .Was mich etwas enttäuscht hat war der unglaubliche Preis für die Parkgarage, aber ich habe mich nicht getraut das Auto auf einen öffentlichen Parkplatz zu stellen
Posted byCorporate
onMay 4, 2025
Sehr geehrte Frau Maria- Theresia,
vielen Dank für Ihren Aufenthalt in unserem Holiday Inn Express and Suites Austin Downtown - University und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank auch dafür, dass Sie ein IHG One Rewards Mitglied sind und den Silver Elite Status erreicht haben.
Dass sich unsere Gäste bei uns wohlfühlen, ist uns sehr wichtig. Deswegen nehmen wir Ihre Beanstandungen hinsichtlich des Housekeeping sehr ernst und leiten diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass der Komfort unseres Zimmers und der Service unserer Angestellten Ihren Vorstellungen gerecht wurden.
Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.
Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
The stylish Holiday Inn London Kensington High Street is located in a quiet spot close to the shops of Kensington High Street just a few minutes walk from the nearest tube underground station. Following an extensive multi million pound refurbishment the hotel offers 706 modern guest rooms all equipped with high speed WiFi Internet connection along with a host of other modern amenities and features stylishly and thoughtfully designed, Located in the back of the hotel a stunning private garden awaits you. Or enjoy our Health Club which has a full length swimming pool Whirlpool sauna steam room treatment rooms and a fully equipped gym. Kensington Health Club and Spa provides a great contrast from the hustle and bustle of the city by providing our guests with a luxurious tranquil retreat. We can provide you with an escape from the stress of everyday life and give you your own space where you can listen to your body and indulge accordingly in the great facilities it has to offer. Swimming pool and gym are complimentary and Spa packages are available.
Overall
1 out of 5
1 out of 5Nicht wieder mit Kindern < 10
By Diamond Elite Tester
from London
Hotels in denen die Badezimmer keine Klobürste haben, sind mir grundsätzlich etwas suspekt.
Aber, wir hatten im Vorfeld 2 Connected Rooms angefragt (weil wir mit kleinen Kindern gereist sind) und eine Bestätigung per E-Mail von einem Hotelmitarbeiter (nicht von der IHG Reservierungshotline, sondern der internen Abteilung des Hotels!) erhalten.
Beim Check-In hörten wir 3 Aussagen, warum das nicht möglich ist:
- wir hätten andere Zimmer buchen müssen (einer der Gründe warum ich mich vorher extra mit der Reservierungsabteilung abgestimmt hatte!)
- wir hätten 20,- pro Zimmer pro Tag extra zahlen müssen (das hätte man ja vorher gern mal erwähnen können)
- sie würden nie eine Zusage machen (das relativiert die ersten beiden Punkte) - die Bestätigungsmail wurde ignoriert
- wir hätten andere Zimmer buchen müssen (einer der Gründe warum ich mich vorher extra mit der Reservierungsabteilung abgestimmt hatte!)
- wir hätten 20,- pro Zimmer pro Tag extra zahlen müssen (das hätte man ja vorher gern mal erwähnen können)
- sie würden nie eine Zusage machen (das relativiert die ersten beiden Punkte) - die Bestätigungsmail wurde ignoriert
Am Ende durften wir uns glücklich schätzen, dass wir bei >700 Zimmern 2 auf der gleichen Etage erhalten haben!!!
Im Doppelzimmer gab es dann auch nur Ausstattung für eine Person (also insgesamt 1x Handtuch, 1x Bademantel). Zumindest das konnte ich aber nach mehrmaligem fragen am nächsten Tag organisieren.
Im Pool Bereich scheinen Kinder nicht wirklich gern gesehen.
Es gab viele Verbotsschilder, deren relevanz aber anscheinend umgekehrt zur Größe galt. So hat das Smartphoneverbot nicht mal den Bademeister interessiert. Man fühlte sich trotzdem berufen uns auf einer großen Tafel im Kleingedruckten noch mal auf einen Passus hinzuweisen, den man nachträglich mit deinem Edding geändert hatte.
Insgesamt hatten wir auf der Internetseite den Eindruck, dass das Hotel kinderfreunlich sein möchte! Das würde ich für Kinder unter 10 Jahren so nicht unbedingt bestätigen wollen.
Es gab viele Verbotsschilder, deren relevanz aber anscheinend umgekehrt zur Größe galt. So hat das Smartphoneverbot nicht mal den Bademeister interessiert. Man fühlte sich trotzdem berufen uns auf einer großen Tafel im Kleingedruckten noch mal auf einen Passus hinzuweisen, den man nachträglich mit deinem Edding geändert hatte.
Insgesamt hatten wir auf der Internetseite den Eindruck, dass das Hotel kinderfreunlich sein möchte! Das würde ich für Kinder unter 10 Jahren so nicht unbedingt bestätigen wollen.
Als Zielgruppe scheint man sich mehr auf Pool, Wellness und Fitness Freunde zu fokusieren. Weswegen man denken könnte, dass es ggf. für Paare eine gute Option ist. Da im Hotel aber gefühlt auch komplette Schulklassen anzutreffen waren, würde ich mich darauf nicht verlassen!
Wir haben Vor Ort 3x freundlich probiert die Themen zu lösen. Da man uns nicht helfen wollte/ konnte haben wir aber irgendwann entschieden, dass wir uns den Urlaub durch soetwas nicht kaputt machen lassen wollen. Beim Check-Out hat man dann noch mal gefragt, ob alles in Ordnung war. Wir haben das verneint, und kurz den Hergang geschildert. Das konnte die gute Frau nicht glauben. Musste sie aber auch gar nicht mehr, wir sind gegangen.
Für alle mit einem IHG Status >= Platinum Elite:
In dem Chaos beim Check-In wurden wir zwar gefragt, ob wir einen Voucher für die Bar, oder lieber die Punkte haben wollen. Aber den Voucher haben wir einfach nicht bekommen!
Und als wir das im Zimmer bemerkten, war es leider zu spät (Aussage Guest Service: pech gehabt)! Also: Augen auf beim Check-IN!!!
In dem Chaos beim Check-In wurden wir zwar gefragt, ob wir einen Voucher für die Bar, oder lieber die Punkte haben wollen. Aber den Voucher haben wir einfach nicht bekommen!
Und als wir das im Zimmer bemerkten, war es leider zu spät (Aussage Guest Service: pech gehabt)! Also: Augen auf beim Check-IN!!!
Posted byCorporate
onMay 4, 2025
Sehr geehrter Herr Diamond Elite Tester,
vielen Dank, dass Sie sich für das Holiday Inn London-Kensington High St. entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit 2022 ein IHG One Rewards Mitglied sind und den Platinum Elite Status erreicht haben.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch den Service unserer Angestellten verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, dass wir Sie in Zukunft wieder bei uns begrüßen können.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Candlewood Suites Midwest City, conveniently located near Tinker Air Force Base and SSM Health.
With a full kitchen in our spacious suites, you can enjoy a home cooked meal or browse our Candlewood Cupboard for breakfast, lunch and dinner items to help maintain your diet on the road. Our Lending Locker is stocked and available for you to enjoy the amenities of home such as a crock pot, waffle maker, George Foreman Grill, blender, juicer, toaster oven and much more! Guests can also use our Gazebo grill to cook out with colleagues or family members.
We have a variety of restaurants and shops within walking distance such as Buffalo Wild Wings, Ted’s Café Escondido, The Garage Burgers and much more.
Guests can enjoy our 24 hour complimentary guest laundry facilities and Fitness Center. Our outdoor pool is open Memorial Day weekend to Labor Day weekend.
Our Midwest City extended stay hotel is located south of I-40 and Sooner Road, minutes away from Downtown Oklahoma City - Bricktown and companies such as Boeing, Northrop Grumman and Lockheed Martin.
We are a pet friendly extended stay hotel near Oklahoma City. Bring your furry member of the family along with you. Pets are allowed with a non-refundable fee. 75 dollar charge for 1 to 6 nights and up to 150 dollar charge for 7 plus nights. Pets must weigh less than 80 lbs. Whether traveling on business or leisure travel, Consider us home!
Overall1 out of 5
1 out of 5Fraudulently charges HUMAN CHILDREN as pets at $75 each.
By Amanda
from Texas
I was charged for two pets. I do not own two pets. I checked in with two HUMAN CHILDREN.
Have tried to resolve issue with the manager, Joseph. Except Joseph will NOT return my phone calls after multiple attempts to reach him. And now conveniently will be out of town for a “business meeting” while ignoring the business of resolving the billing issue where I have been fraudulently charged for two pet fees for pets I do not own. I have two HUMAN CHILDREN.
Posted byCorporate
onMay 4, 2025
Hello Amanda,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Candlewood Suites Midwest City.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to Candlewood Suites of Fort Lauderdale, Florida your perfect home away from home! Whether you are here for business, a long layover, or embarking on an unforgettable cruise, we are conveniently located near Fort Lauderdale International Airport and Port Everglades for your ease and comfort. Our spacious rooms and thoughtful amenities are designed to make your extended stay relaxing and hassle-free. Enjoy cozy accommodations, complimentary Wi-Fi, and airport shuttle transportation. We look forward to making your stay as smooth and enjoyable as possible. Welcome aboard – your adventure begins here!
Overall1 out of 5
1 out of 5See above regarding faulty AC system
By gcoty
from Texas
See above regarding faulty AC system. Only option regarding the faulty AC was comp of $67 of a $274 room. Very Unacceptable for a family with 2 small children under 5 yrs of age to have to sleep in a room that was miserable, uncomfortable and very HOT.
Posted byCorporate
onMay 4, 2025
Hello gcoty,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Fort Lauderdale Airport/Cruise, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Welcome to avid hotel Summerville in Summerville, SC. Situated just a short drive from downtown Charleston, Trident Medical Center, and the picturesque Magnolia Plantation and Gardens, our hotel offers a convenient base for both business and leisure travelers.
At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day.
At avid hotels, we focus on the essentials that make a difference. Enjoy your stay at avid hotel Summerville.
Overall1 out of 5
1 out of 5Fraudulent Charge and Dishonest Employees
By Elite traveller
from Southest
If you do stay here, check all your charges. I was charged $100 with zero notification and only found out due to a credit card text alert. Inez and Ori were very unprofessional and unethical behavior is occurring at this hotel.
Posted byCorporate
onMay 4, 2025
Hello Elite traveller,
I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Summerville, where we believe our guests deserve more. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2009.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Escape to beachfront bliss at Crowne Plaza Ventura Beach with stunning ocean and mountain views. Minutes from downtown Ventura and a short drive from Santa Barbara, our pet-friendly hotel is the only beachfront property directly on the sand in Ventura Beach, making it the perfect home base for exploring the Southern California Gold Coast. Attend an event at the Ventura County Fairgrounds & Event Center, just steps away from the hotel, shop at the Camarillo Outlets, catch the long waves at C Street, stroll Ventura Botanical Gardens, and relax at Moofish Café or Aqua Beachfront Bar with a refreshing cocktail.
Take a dip in our heated outdoor pool or enjoy direct beach access. Stay active at our 24/7 Fitness Center, host meetings and events in our 11 dynamic venues, and savor delicious local ocean-to-table cuisine at our restaurants. At day’s end, unwind in spacious rooms with plush bedding, balconies overlooking the Pacific Ocean, spa-inspired bathrooms, and upscale amenities. Your Ventura Beach adventure awaits!
Overall1 out of 5
1 out of 5Disappointing Experience
By GuitarSolo
from Charleston, SC
I selected this hotel based on location and my long-time IHG membership. Additionally, I thought the Crowne Plaza was at the upper echelon of IHG properties. I was disappointed as soon as I arrived, and little improved during my stay. If I'd had the opportunity, I likely would have checked out for another area hotel, but I was already in the midst of my business trip.
For starters, there was no place to temporarily park, check in, then get situated. The GPS directions lead directly to valet parking, which I did not want. The valet parking attendant told me valet parking was $18 more per night than self-parking (misinformation, as it turns out, it's $8 more per night), and she said to check in I'd have to go to the other side of the hotel - where there was no pull-in. After driving around for about 5 minutes I called the front desk, they provided little help. Ultimately, I parked in self-parking, walked a good distance to check-in, then back to the garage to discover a stranger asking my name and wanting to take a picture in case I wanted to report the flat tire I had - which, for all I know, he might have caused. At check-in I was not recognized as an IHG member or thanked, and at check-out they told me I could not get the bill emailed to me. Customer service texted me to see how things were going, then ghosted me when I expressed dissatisfaction. After my previous poor IHG experience in September last year, this might be my last stay at one of their properties.
For starters, there was no place to temporarily park, check in, then get situated. The GPS directions lead directly to valet parking, which I did not want. The valet parking attendant told me valet parking was $18 more per night than self-parking (misinformation, as it turns out, it's $8 more per night), and she said to check in I'd have to go to the other side of the hotel - where there was no pull-in. After driving around for about 5 minutes I called the front desk, they provided little help. Ultimately, I parked in self-parking, walked a good distance to check-in, then back to the garage to discover a stranger asking my name and wanting to take a picture in case I wanted to report the flat tire I had - which, for all I know, he might have caused. At check-in I was not recognized as an IHG member or thanked, and at check-out they told me I could not get the bill emailed to me. Customer service texted me to see how things were going, then ghosted me when I expressed dissatisfaction. After my previous poor IHG experience in September last year, this might be my last stay at one of their properties.
Posted byCorporate
onMay 4, 2025
Hello GuitarSolo,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Ventura Beach, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Hotel Near Alamodome, Frost Bank Center, Freeman Coliseum and Rivercenter Mall. Conveniently located near the Henry B. Gonzalez Convention Center and less than a mile from the RiverWalk, Tobin Center. Our San Antonio hotel provides easy access to all that the city offers. Whether you're in town for business or leisure, we have the outstanding amenities you deserve, as well as an ideal location. When it comes to meeting the needs of corporate travelers, we exceed your expectations with perks such as a 24 hour business center with free HSIA, copy and print services with a computer. Located close to FT, Sam Houston, Frost Bank Center, HEB, Coca Cola, DPT, General Dynamics, Kelly Field, Boeing, Lockheed Martin, Kelly Field Industrial Park. Enjoy an afternoon exploring the Texas Institute of Culture, The Alamo, San Fernando Cathedral, Botanical Gardens, The SA Zoo, IMAX 3D Movie Theater, SEA LIFE San Antonio, LEGOLAND, The Witte Museum, McNay Art Museum, San Antonio Museum of Art, Market Square, Spanish Governor's Palace, Alamodome or Frost Bank Center, exploring the River Walk or making the short drive across town to spend the day at SeaWorld and Six Flags Fiesta TX. If you're looking for hotels in San Antonio, be sure to choose ours for the great amenities. We offer a complimentary hot American breakfast, complimentary parking, an on-site fitness center and business center.
Overall
2 out of 5
2 out of 5Poor quality, worst mattresses ever.
By AGar1
from Waco, Texas
The hotel is going through renovations and we knew that. That was not the problem. The mattresses were so worn out we could hear the springs. Got very little sleep.
Posted byCorporate
onMay 4, 2025
Hello AGar1,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites San Antonio Rivercenter Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Welcome to Candlewood Suites Austin-Round Rock in Round Rock, Texas, your home away from home. Our long-term stay hotel is conveniently located on I-35.
Our pet-friendly hotel is minutes from attractions such as Kalahari Resorts & Conventions, Round Rock Premium Outlets, and Dell Diamond. Check out nearby local restaurants such as Bluebonnet Beer Company and Round Rock Donuts. If you are traveling on business, enjoy our hotel’s proximity to businesses such as Dell Technologies.
With our comfortable suites, free self-service laundry, and 24-hour market, our hotel in Round Rock, Texas, is designed for your relaxation and convenience. Stay as long as you like at Candlewood Suites Austin-Round Rock.
Overall2 out of 5
2 out of 5Not worth it at all!
By Marsh
from Texas
Run down, dated, old nasty furniture ripped and stained, stains on curtains, toilet valve broken and ran all night. All I wanted after traveling and work was to rest in a clean hotel. IHG is really in a death spiral of quality. But hey I was thanked for being a diamond elite member lol!
Posted byCorporate
onMay 4, 2025
Hello Marsh,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Austin-Round Rock, where you have space to settle in. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2020.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
0points
0of 0voted this comment as helpful.
Overall3 out of 5
3 out of 5Just Okay
By Green George
from Baltimore, MD
We've stayed here before a few times on road trips. The location is good, amenities nearby. The breakfast area was kept clean and the food was kept stocked up. Check in and check out were easy. We stayed in room 224 and it was clean. The shower handle didn't stay in position, resulting in either hot or cold water, nothing in between. The glass shower doors need to be scrubbed. The hotel is slowly going downhill. The common areas are not as clean as before, the elevators look terrible, the pool has been closed forever.
Posted byCorporate
onMay 4, 2025
Hello Green George,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Lumberton, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
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