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Our Staybridge Suites Little Rock - Medical Center team invites you to stay with us and experience all the unique amenities that makes our all-suites hotel stand out among the rest! Located in the heart of Little Rock, we are the closest hotel to Little Rock's most prestigious hospitals and right around the corner to several local restaurants such as The Root Cafe, Pressed Waffle Co., and Bread Cheese Wine. Featuring fully equipped kitchens in every room, onsite complimentary laundry facility, evening socials, and a daily hot breakfast provided - you can sit back, relax, and feel right at home throughout your stay! With our hotel being pet friendly, don't forget your furry friend too!
 
Overall1 out of 51 out of 5
4 star rating with 2 star hotel condition
By Artie from Texarkana texas
Bend night stand light
Hinge on BR door warped and difficult to shut
Couch cushion torn at seam with exposed foam
Scuffed and worn coffee table
Baseboards and corners of room dirty
I reported all of above at check out and the clerk noted it and then asked if I wanted to sign up for the awards stay program . Seems inappropriate at the time.
Customer avatar
Posted by
onMay 16, 2025
Hi Artie,
Thank you for staying at the Staybridge Suites Little Rock - Medical Center and sharing your experience. We appreciate your choosing IHG® Hotels & Resorts as your travel partner.
Our goal is to make your stay welcoming by providing excellent service and upholding the highest standards of lodging. I apologize for not meeting your expectations. I've shared your feedback with our hotel management so that we can improve our services. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our Texas oceanfront retreat, Holiday Inn Resort at South Padre Island! A full-service beach resort located at the southern tip of South Padre Island, Texas, Holiday Inn Resort SPI is a year-round tropical paradise for families, couples, business travelers & any sun-seekers in need of mental relaxation and tranquil ocean views. Our beachfront resort features a unique mix of complimentary resort amenities inclusive of (3) exterior pools including one heated Palapa Pool + swim-up bar, an onsite bar & grill restaurant – Seaside Bar & Grill, a gaming lounge and activity center, poolside movies, seasonal kid and family friendly activities, and multiple onsite bar options to ensure your business or leisure visit is a memorable experience. Just mere minutes from to the South Padre Island Convention Center, Cameron County Amphitheater-Event Center, SpaceX Launch Facility, and numerous local attractions and restaurants, our beachfront resort offers over 15,000 square feet of flexible meeting space between three venue options to host corporate or social events – on After a day spent soaking up the island sun, choose from our long list of guest exclusive resort activities to further enhance your stay. Between our three swimming pools and two onsite bars, each guest is sure to soak up the resort experience with a cocktail in hand. Once dusk sets, satisfy your palate with a chef-prepared seaside dinner from the oceanside patio of our onsite restaurant, Seaside Bar & Grill.
 
Overall1 out of 51 out of 5
Do not stay
By Big Al from Washington
Room was very very uncomfortable. Windows was so dirty I could not see the ocean and this was suppose to be a ocean view room. There was dirt all around the window seals. Air quality was poor with a moldy smell. Towels were dingy and hard. The hotel is old and needs to be renovated badly.
Customer avatar
Posted by
onMay 16, 2025
Hi Big Al,
Thank you for staying at our Holiday Inn Resort South Padre Island-Beach Front during your business travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Westchase-Westheimer. At the Candlewood Suites Westchase-Westheimer your complete satisfaction is our number one priority! Our Houston, Texas extended stay hotel is centrally located in the Westchase District , near many of Houston’s top oil and gas and engineering companies, as well as many other global, national and local companies. Among these are Phillips 66 , Halliburton , Schlumberger , WesternGeco , Honeywell , BP , Quest Diagnostics , and many more. Our superb complimentary services include High-Speed Wireless Internet access, Laundry Facilities, on-site Fitness Facility, DVD Lending Library, Business Center, Meeting Room, an Outdoor Pool/Jacuzzi, an outdoor Gazebo with Barbeque Grills. Visit our Candlewood Cupboard where you can shop for your favorite food and drink items on our “Honor System” and at your convenience! After a long day at work or play, you will enjoy a peaceful night’s rest with our “Comforts of Home” bedding collection. Whether you are here for business or pleasure, our goal at Candlewood Suites Beltway 8/Westheimer is to make sure you come back to us each time you visit Houston! Make your reservation today and let our friendly and professional staff help you experience your home away from home!
 
Overall2 out of 52 out of 5
Never again
By Polina93 from Austin
This hotel is very outdated and the room we stayed in had an absolutely terrible smell. The staff was alright, not too friendly, but not rude. They didn't us (ihg cardholders) anything and didn't acknowledge our status. Also, very sketchy area. Overall, would not stay here ever again, even if they offered this room for free.
Customer avatar
Posted by
onMay 16, 2025
Hello Polina93,
Thank you for staying at the Candlewood Suites Houston Westchase - Westheimer. We appreciate you being one of our Platinum Elite members of IHG One Rewards.
Our goal is to leave our guests with irresistible smiles during their stay, so I am sorry to hear about your recent experience. We are happy that our hotel staff left a nice impression. Your comments have been forwarded to hotel management and will help us enhance our service.
We would be delighted to host you again when you return to the area.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Modern Hotel near Columbia Maryland Just a few minutes from Columbia, MD, 10 minutes from BWI Airport and 20 minutes from downtown Baltimore , the Holiday Inn Express® & Suites Columbia East – Elkridge is the perfect place to stay when you're in town. Our Columbia hotel's location with easy access to I-95 and I-70, business and leisure travelers alike will find us convenient. Our proximity to major attractions like Merriweather Post Pavilion and Fort Meade is ideal. Arundel Mills has a lot to offer; from the Maryland Live! Casino and Medieval Times to shopping and the wide array of restaurants. Or, make a day trip to downtown Baltimore and visit the Baltimore Museum of Art, the National Aquarium and many other Inner Harbor attractions. Sports fans love staying at our hotel, which is near Baltimore sports venues Camden Yards and M&T Stadium. For those looking for a hotel near Baltimore or Columbia, MD, our hotel's amenities are sure to please. Take advantage of our 24-hour business center complete with fax, copier and printer, as well as our 912-square foot meeting room. Relax in the indoor pool (10am-10pm daily), or work up a sweat in the 24-hour fitness center. Be sure to enjoy our free breakfast bar, complete with eggs, bacon, sausage gravy, cinnamon rolls and hot coffee. All rooms come equipped with mini-refrigerator, Keurig coffee maker, free WiFi, iron/ironing board and Bath & Dove bathroom amenities . Book Now!
 
Overall1 out of 51 out of 5
Terrible service and no respect from management
By Pascal from Montreal, QC
Issues with billing. Front desk manager said he would work it out. He never did.
Called back days later, I was told hotel manager would call me back to solve issues. He never did. I follow up a second time, no call back again.
So disrespectful.
Customer avatar
Posted by
onMay 16, 2025
Hi Pascal,
Thank you for staying at our Holiday Inn Express & Suites Columbia East - Elkridge during your business travel. We value your feedback and appreciate you as one of our IHG® One Rewards Gold Elite members.
Our hotel aims to showcase dependable service. I understand your expectations, and I am sorry to learn about what happened during your visit. I documented and shared your comments with our local managers to monitor and improve the quality of our service. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Set in the vibrant Ballston neighborhood, three blocks from the Metro, our Arlington hotel places you near the most popular Washington, DC area attractions. Our location off I-66 makes us ideal for business and leisure travelers offering access to many local companies, shopping at the Ballston Quarter, and iconic DC museums and landmarks, including the White House. Holiday Inn® Arlington at Ballston features comfortable rooms and suites with 32-inch TVs, Keurig coffeemakers, and refrigerators. You'll love our hotel amenities, including free Wi-Fi, 5,000 square feet of meeting space, a Fitness Center, and a seasonal outdoor pool. Enjoy local comfort food for breakfast and dinner at The Silver Leaf Restaurant, where kids eat free.
 
Overall2 out of 52 out of 5
unhappy
By lizzy
We stayed in a room with a sleep sofa. When we went to make up the sofa bed, we realized there was not a blanket or pillow. I called to the front desk and was told the housekeeping staff had gone home and there was nothing they could do for me. When I persisted, I was told they would look and call me back. 20 minutes later, I went down to the front desk because I never got a return call. I was given excuses but no apology. Housekeeping finally found us a pillow (even though I was told they had gone home) and brought it up to the room.
We were exhausted after a long car ride and just wanted to go to sleep. Very disappointed in the service and thinking of cancelling my next reservation at the same hotel.
Customer avatar
Posted by
onMay 16, 2025
Hi lizzy,
Thank you for staying at Holiday Inn Arlington At Ballston and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards members, and we are grateful for your continued loyalty since 2018.
We aim to make your trip welcoming by providing excellent service and meeting the highest standards of accommodations. I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and we will use your comments to coach our team to provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
In a beautiful desert landscape and an amazing architecture, the Crowne Plaza® Torreón hotel provides you with the best experience during your stay, either if you are here on business or leisure. If you are visiting the city for business, the location of the hotel offers an easy access to several companies such as John Deere, Delphi and Caterpillar. The exclusive rooms in the executive floor offer you a private area, while the Business Center is the perfect space to stay connected to work. Our eleven versatile meeting rooms are accented byan array of useful services, including a Crowne Meetings Director to lead your Daily Meeting Debrief. Nearby the hotel, you can discover Torreón’s major attractions, such as the Cristo de las Noas, the Revolution Museum and Parque Fundadores. If you feel like shopping, you can visit Galerías Laguna and Cuatro Caminos or if you feel like an adventure, Las Dunas de Bilbao are a stunning natural attraction. The hotel proved world-class amenities and services. Enjoy a refreshing swim in the indoor pool or a relaxing massage in our spa. We also have a fully-equipped Fitness Center, two on-site restaurants and a coffee shop. With the Crowne Plaza Sleep Advantage® Program amenities, a comfortable, well-rested stay awaits you.
 
Overall2 out of 52 out of 5
Need Improvement
By Juli from Atlanta
This hotel needs a major upgrade, rooms and bathrooms are outdated, restaurant staff very friendly, front desk somehow friendly but the fact they didn't have my room ready at the time of check-in and that I had two wait two hours for my room after a long flight, and the front desk. it seems they didn't have an idea of the room status when I asked them when my room was going to be ready, it was very frustrating.
Customer avatar
Posted by
onMay 16, 2025
Hi Juli,
Thank you for staying at our Crowne Plaza Torreon during your business travel. We are glad to host one of our IHG® One Rewards Platinum Elite members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Monterey Hotel's Located Near Cannery Row Situated along California's coast, the Holiday Inn Express® Hotel Monterey - Cannery Row offers comfortable, intimate accommodations for a business trip or Monterey vacation. With this hotel's central location near Cannery Row, you'll be in the heart of everything. From shopping and golf to entertainment, it's all right here in the Monterey Bay area. This hotel's location is one block from Cannery Row which is filled with unique shops, great dining, and art galleries. Also located on Cannery Row, the Monterey Bay Aquarium offers you an up close look at marine life. The hotel is just a short drive from the famed Pebble Beach Golf Links. Corporate travelers coming to Monterey, CA choose this hotel's location, which is just three miles from Monterey Peninsula Airport and less than one mile from Monterey Conference Center. With a Business Center and free wireless Internet access, you can easily stay in touch during your trip. When staying in the Monterey Bay area, the hotel's quality perks are sure to meet your needs. The free Express Start Breakfast Bar features a number of hot and cold items each morning, including our signature cinnamon rolls. Join us for a carefree stay at the Holiday Inn Express® Hotel Monterey - Cannery Row!
 
Overall2 out of 52 out of 5
No internet
By WK1980 from Fairfax VA
Weak internet service throughout hotel- multiple trouble calls to provider, but no progress over our stay- front desk staff /management could not solve internet issues
Customer avatar
Posted by
onMay 16, 2025
Hi WK1980,
Thank you for staying at our Holiday Inn Express Monterey-Cannery Row during your working vacation. We appreciate you for being one of our IHG® One Rewards members.
Our hotel aims to deliver a seamless experience to our guests. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Cordele, your gateway to South Georgia and the Watermelon Capital of the World! Cordele offers a prime location on I-75 mid way between Atlanta and the Florida state line, a great place to stop for the night. You will find many dining options in our city, from fast food chains to fine dining. For entertainment, we have a nice little movie theatre as well. If you have a little extra time on your hands, The Georgia Veterans Memorial State Park is just a short drive down Hwy 300 to Lake Blackshear. You'll find a lovely golf course, Lake resort and marina, war museum, camp grounds, cabins, and multiple recreation areas. Come see all that our little city has to offer!
 
Overall2 out of 52 out of 5
Not up to standard
By CB2025 from Florida
We didn't get the room i booked. The price was higher than I expected. We're IHG members but we're considering changing to another brand
Customer avatar
Posted by
onMay 16, 2025
Hi CB2025,
Thank you for staying at Holiday Inn Express Cordele North and sharing your experience. We appreciate you being an IHG® One Rewards member and are grateful for your loyalty since 2023.
We are all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting, and I'm sorry about what happened during your stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team and provide a better experience in the future. I’ve also sent you a private message to discuss this.
We appreciate your choosing our hotel for your accommodation needs. I hope you stay with us again.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Just eight miles from the Dallas-Fort Worth Airport DFW, our hotel provides a superb location for travellers of all kinds. Visitors searching for nearby attractions will enjoy our Fort Worth hotel's convenience to AT&T Stadium, Rangers Ballpark, Dickies Arena, Hurricane Harbor, Six Flags Over Texas, Texas Motor Speedway, and the Texas Star Golf Course. Additionally, our hotel in Hurst is one mile from NRH2O Water Park, Alley Cats, and IFly. Hurst sits conveniently between Dallas and Fort Worth, so our hotel can keep you close to the exciting amusements of both cities. Business travellers looking for Dallas-Fort Worth hotel accommodations will benefit from our hotel's location near downtown Fort Worth. We stand close to the bustling business district with companies like Bell Helicopter, Textron, XPO Logistics, HealthMarket's, Transport Workers Union, HEB Hospital, and North Hills Medical Center. Our beautiful hotel in Fort Worth aims to bring you top service, convenience and comfort. Relax in the indoor pool, keep up your workout routine in the fitness center, and connect using our complimentary high-speed Internet access. Book your Dallas/Fort Worth hotel room now at Hurst's Holiday Inn Express hotel near DFW Airport.
 
Overall1 out of 51 out of 5
Prescription medications taken from my room and poor customer service
By Brayhvac from Little Rock, AR
After returning to my room on Sunday night after the NASCAR race I found all my prescription medications were stolen. I'm a disabled veteran with PTSD and need my meds. Reported the incident to the front desk, they contacted house keeping who couldn't recall and they searched my room but still no medication. I was told that the general manager would be there at eight Monday morning to resolve the issue. After checking with the front desk at 8:05 the manager was out shuttling other guests and had no idea there was even a problem. Explained what happened again and they searched my room for a second time. Still no medication but they did tell me sorry for any inconvenience this may have caused, here is your bill and hopefully you will consider staying with us again.
Customer avatar
Posted by
onMay 16, 2025
Hi Brayhvac,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites DFW West-Hurst.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am sorry to hear about what happened. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When in Wilmington...Come Stay With us, Just outside the Cincinnati-Dayton-Columbus triangle, Wilmington has a small town feel while still offering easy access to I 71 and big city attractions. Let the Holiday Inn Express Wilmington,Ohio be your home away from home. Close to downtown Wilmington,Ohio the hotel is located close to the area's top companies, including Wilmington Air Park, Ferno Washington, Emsar, Alkermes, Ahresty and Clinton Memorial Hospital. We are just seven miles from Roberts Convention Centre, Roberts Arena and about a mile from Wilmington College. Our hotel's corporate guests appreciate that we offer free Wi-Fi access throughout the hotel, a Business Center with free fax service. If you're traveling for leisure, numerous outdoor activities are just a short drive from our hotel. Wilmington, Ohio is lucky to have the terrific trails, public beaches and campsites of Cowan Lake State Park and Caesar Creek State Park. You can play a challenging round of golf on the course at The Elk's or Snow Hill Country Club. Other nearby attractions include Jeffersonville Outlet Mall, Ozone Zipline, a Flea Market and Kings Island Amusement Park. Looking for hotels in Wilmington with great amenities? A delicious, hot express start breakfast bar is served free each morning. You also get a ton of perks when staying with us, including access to our new enlarged Fitness Center, and indoor pool.
 
Overall3 out of 53 out of 5
Great staff
By Anonymous from New York
Great staff great services very clean pool need care breakfast need improvement locked need it to be replaced
Customer avatar
Posted by
onMay 16, 2025
Hi Valued Guest,
Thank you for choosing to stay at our Holiday Inn Express Wilmington during your business travel. We appreciate you for being one of our IHG One Rewards Gold Elite members.
Our hotel aims to deliver guest satisfaction and quality service. While we are glad you appreciate our hotel staff, I am sorry about the issues encountered. We value your feedback, and we'll use this to monitor and improve our hospitality services.
Thank you again for making us part of your trip, and we hope to share with you a better service on your next visit.
Safe travels,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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