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Sam11
 
 
 
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    11 April 2025
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Sam11's Reviews
 
voco™ Edinburgh - Royal Terrace is nestled within historic gardens at the edge of Edinburgh's New Town. The voco™ Edinburgh - Royal Terrace is a 10-minute walk from Edinburgh Waverly station, and a 25-minute taxi ride from Edinburgh Airport. You'll be just a 20-minute walk from Edinburgh Castle. The National Museum of Scotland, the Palace of Holyrood house and the city's main shopping streets are on our doorstep, along with the new St. James Quarter. Captivating exteriors & stylish interiors, our warm and genuine hosts offer true Scottish hospitality; making our hotel your ‘home away from home’ with unique spaces to share and connect. The hotel is home to the Terrace Restaurant and Garden, where guests can take in a piece of nature in the city. Additionally, showing off Scotland's whisky scene, The Nook, showcases boutique cocktails and an extensive whisky menu.
 
Customer avatar
Overall Experience 
1.0 / 5
1.0 / 5
Not good
By
fromStamford
Posted11 April 2025
No, I do not recommend this property.
Was not impressed with this hotel at all. The room very small and heating not working well. They had an issue with room keys for the whole of my stay. Would go up to the room and find it not working then have to go down to reception to reset, this happened several times. The worst thing was the cold showers, no hot water, when I rang to complain they did send an engineer but it did not fix it. When I complained they did not apologise just said it was an old house and I needed to run the water for 15 mins for it to be hot.
Check Out Date:2025-04-07
Reason for visit:Work
ProsLocation
ConsAmenities, Sleep Quality
Staff and service 
2.0 / 5
2.0 / 5
Room and comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room cleanliness 
2.0 / 5
2.0 / 5
Sleep quality 
1.0 / 5
1.0 / 5
Eating and drinking 
4.0 / 5
4.0 / 5
Memorable experience 
1.0 / 5
1.0 / 5
Genuine warm welcome 
4.0 / 5
4.0 / 5
0points
0of 0voted this as helpful.
By
fromStamford
fromStamford
Age:50-64
Traveler type:Business
 
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