Share Russell's profile
 
Facebook Twitter LinkedIn
 
 
Russell
 
 
 
Russell's stats
 
  • Review count
    1
  • Helpfulness votes
    0
  • First review
    30 March 2025
  • Last review
    30 March 2025
  • Featured reviews
    0
  • Average rating
    2
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
Stories
  • Story count
    0
  • Helpfulness votes
    0
  • First story
    None
  • Last story
    None
  • Featured stories
    0
 
Stories comments
  • Story comment count
    0
  • Helpfulness votes
    0
  • First story comment
    None
  • Last story comment
    None
  • Featured story comments
    0
 
 
Russell's Reviews
 
voco Melbourne Central is a true original in the heart of Melbourne with refreshing hospitality, modern charm and views to spark conversation. The hotel is moments away from Bourke Street Mall, Melbourne Central Station and the Emporium with a fuss-free check-in in the sky lobby on level 6. From AM to PM, you’ll have the space you need to relax, socialise and enjoy yourself. Spend some well-deserved me time in rooms with spectacular views, cosy bedding, luxe amenities, fast Wi-Fi and windows that open to fresh air. Get social at our rooftop oasis with plunge pool and panoramic city views for a mini-vacation above the CBD. Blacksmith Bar & Grill is the perfect spot for a memorable dinner date, delicious wine or a small, lively gathering with a group of friends. Experience impressive views and a feast of fire-cooked, locally sourced food where our steak is the main event. voco® works for lots of different moments. With 493 square meters of event and meeting space for any occasion, make your mark with the help of our warm and welcoming hosts.
 
Customer avatar
Overall Experience 
2.0 / 5
2.0 / 5
Untrained staff, Substandard service
By
fromMaine USA
Posted30 March 2025
No, I do not recommend this property.
The staff meant well but they all seemed to be untrained, scared of their own shadow and unable for the most part to answer our questions or address our needs. For example we asked for a laundry bag to submit laundry for cleaning and had to ask several times. Then when the laundry was done it was not brought in our room nor were we even notified it was ready. We found it hanging on something when we went down to reception to ask about it. that's just one example.
Reason for visit:holiday
ProsLocation
ConsAmenities, poor service and untrained staff
Staff and service 
1.0 / 5
1.0 / 5
Room and comfort 
1.0 / 5
1.0 / 5
Value 
2.0 / 5
2.0 / 5
Room cleanliness 
3.0 / 5
3.0 / 5
Sleep quality 
3.0 / 5
3.0 / 5
Eating and drinking 
2.0 / 5
2.0 / 5
Memorable experience 
1.0 / 5
1.0 / 5
Genuine warm welcome 
2.0 / 5
2.0 / 5
0points
0of 0voted this as helpful.
By
fromMaine USA
fromMaine USA
Traveler type:Leisure
 
Russell's Review Comments
 
Russell has not submitted comments on any reviews.