The staff meant well but they all seemed to be untrained, scared of their own shadow and unable for the most part to answer our questions or address our needs. For example we asked for a laundry bag to submit laundry for cleaning and had to ask several times. Then when the laundry was done it was not brought in our room nor were we even notified it was ready. We found it hanging on something when we went down to reception to ask about it. that's just one example.