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Jen W
 
 
 
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    14 March 2025
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Jen W's Reviews
 
voco Melbourne Central is a true original in the heart of Melbourne with refreshing hospitality, modern charm and views to spark conversation. The hotel is moments away from Bourke Street Mall, Melbourne Central Station and the Emporium with a fuss-free check-in in the sky lobby on level 6. From AM to PM, you’ll have the space you need to relax, socialise and enjoy yourself. Spend some well-deserved me time in rooms with spectacular views, cosy bedding, luxe amenities, fast Wi-Fi and windows that open to fresh air. Get social at our rooftop oasis with plunge pool and panoramic city views for a mini-vacation above the CBD. Blacksmith Bar & Grill is the perfect spot for a memorable dinner date, delicious wine or a small, lively gathering with a group of friends. Experience impressive views and a feast of fire-cooked, locally sourced food where our steak is the main event. voco® works for lots of different moments. With 493 square meters of event and meeting space for any occasion, make your mark with the help of our warm and welcoming hosts.
 
Not the best experience
Overall Experience 
2.0 / 5
2.0 / 5
Posted14 March 2025
Customer avatar
By
Traveler type:Leisure
Check Out Date:2025-03-09
Reason for visit:Weekend break
Staff and service 
2.0 / 5
2.0 / 5
Room and comfort 
2.0 / 5
2.0 / 5
Value 
3.0 / 5
3.0 / 5
Room cleanliness 
3.0 / 5
3.0 / 5
Sleep quality 
3.0 / 5
3.0 / 5
Memorable experience 
1.0 / 5
1.0 / 5
Genuine warm welcome 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Stayed from Friday to Sunday.
Friday expressed issue with the bathroom mirror - was told they would look into it. Also the soap dispenser for sink was empty, this was refilled after I called reception.
Saturday - re mirror - told cant be fixed but offered room swap which i declined. Also soap dispenser in shower empty - asked to refill - this did not happen.
Bed's were not made requested this 3 times.
Never were made.
Sunday left and expressed issues on check out and was offered an apology and a coffee.
The hotel accommodation was fine however the staff seemed to say they would help, nothing got done. Bed was not made after we arrived on the Friday. And obviously the amenities were not checked as over the 2 days the 2 soap dispensers were empty. One was refilled and the other not. Not impressed at all
Check Out Date:2025-03-09
Reason for visit:Weekend break
ConsAmenities
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