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Towanda
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- First review16 April 2025
- Last review16 April 2025
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Towanda's Reviews
Welcome to Holiday Inn® Southampton, the nearest hotel to the city's bustling cruise ship terminals. The perfect choice for travelers embarking on journeys with renowned companies such as Red Funnel, P&O, Cunard, Carnival, and Princess Cruises. Benefitting from onsite car parking, the hotel is the ideal option for your pre-cruise stay.
Situated just a short 5-minute drive from the city center's attractions and within easy reach of Southampton Central station, where direct trains to London await, accessing our hotel is both convenient and efficient. Plus, with on-site parking available and Southampton Airport a mere 20-minute drive away, your travel needs are seamlessly met.
Looking for family-friendly adventures? Experience the thrills at Paultons Theme Park, home to the beloved Peppa Pig World, just a 20-minute drive from our hotel. Alternatively, immerse yourself in the rich maritime history showcased at the SeaCity Museum, conveniently located within a 15-minute walk. Sports enthusiasts will delight in catching Southampton FC home matches at St. Mary's Stadium, a mere 10-minute drive away.
Planning a business meeting or event? Our modern Conference Suites feature six flexible, air-conditioned conference rooms accommodating up to 200 attendees. With state-of-the-art AV equipment and complimentary Wi-Fi, your gatherings are set.
Overall Experience
1.0
/
5
So disappointed
ByTowanda
fromSW England
Posted16 April 2025
No, I do not recommend this property.
So disappointed.
Having stayed here before we decided to return. We particularly enjoyed the light airy restaurant area where you could have a nice relaxed meal from an extensive menu.
When we arrived we were concerned that a different name was on top of the hotel. We parked up and managed to find a space - even though a huge section was cordoned off and unavailable. Sign to reception indicated it was round the back. We headed to an open door but were unsure where to go. There was a large group of staff congregated around the door. When they moved we could see they were in front of a reception sign. Reception was dark and dingy. Receptionist was welcoming and checked us in, and directed us to the lifts. We had to go through an area that was flanked by sheets of plastic and sticky tape. We found our room and noticed that next to it was a room blocked off with black cardboard and sticky tape.
Room itself was absolutely fine, clean, with comfy beds and everything we needed for a one night stay.
We scanned the QR code and spent a while looking through the menu and chose our preferences. Having gone downstairs we discovered that rather than the lovely airy place we remembered and had been promised online, instead it was a dark boxy room at the back of the hotel. It was empty and had no ambience and we were shown to a table and given a menu. This menu was a shadow of the menu we saw in the room - probably a quarter of the items were now available. Our choices had disappeared. We left and ate elsewhere. Apparently as the menu change happened at a weekend guests were not advised.
Whilst it is inevitable that hotels update and have building works sometimes - at least warn your customers.
The website was still showing the lobby and restaurant as it was on our last visit when we booked a short while ago. No mention of building works, restricted parking, closing of restaurant and new menu. Even the info in the room was completely wrong!!
They could have put an advisory on the website, and advised when booking of the restrictions. I had 2 emails inviting me to upgrade in the week before the booking but no mention of the changes. No mention was made at reception when we checked in. No amended menu was displayed in the room or outside the restaurant area until later in the evening. Breakfast was fine but again in the dark dingy box room.
We did have our car park refunded when we expressed our concerns on checkout.
The way they went about this and blindsided us showed total lack of respect for their guests. I prefer to stay at hotels that actually provide what you book or advise of changes. Most definitely will not go there again.
Having stayed here before we decided to return. We particularly enjoyed the light airy restaurant area where you could have a nice relaxed meal from an extensive menu.
When we arrived we were concerned that a different name was on top of the hotel. We parked up and managed to find a space - even though a huge section was cordoned off and unavailable. Sign to reception indicated it was round the back. We headed to an open door but were unsure where to go. There was a large group of staff congregated around the door. When they moved we could see they were in front of a reception sign. Reception was dark and dingy. Receptionist was welcoming and checked us in, and directed us to the lifts. We had to go through an area that was flanked by sheets of plastic and sticky tape. We found our room and noticed that next to it was a room blocked off with black cardboard and sticky tape.
Room itself was absolutely fine, clean, with comfy beds and everything we needed for a one night stay.
We scanned the QR code and spent a while looking through the menu and chose our preferences. Having gone downstairs we discovered that rather than the lovely airy place we remembered and had been promised online, instead it was a dark boxy room at the back of the hotel. It was empty and had no ambience and we were shown to a table and given a menu. This menu was a shadow of the menu we saw in the room - probably a quarter of the items were now available. Our choices had disappeared. We left and ate elsewhere. Apparently as the menu change happened at a weekend guests were not advised.
Whilst it is inevitable that hotels update and have building works sometimes - at least warn your customers.
The website was still showing the lobby and restaurant as it was on our last visit when we booked a short while ago. No mention of building works, restricted parking, closing of restaurant and new menu. Even the info in the room was completely wrong!!
They could have put an advisory on the website, and advised when booking of the restrictions. I had 2 emails inviting me to upgrade in the week before the booking but no mention of the changes. No mention was made at reception when we checked in. No amended menu was displayed in the room or outside the restaurant area until later in the evening. Breakfast was fine but again in the dark dingy box room.
We did have our car park refunded when we expressed our concerns on checkout.
The way they went about this and blindsided us showed total lack of respect for their guests. I prefer to stay at hotels that actually provide what you book or advise of changes. Most definitely will not go there again.
Check Out Date:2025-04-14
Reason for visit:Overnight before a cruise
Staff and service
4.0
/
5
Room and comfort
5.0
/
5
Value
1.0
/
5
Room cleanliness
5.0
/
5
Sleep quality
5.0
/
5
Food & beverage
1.0
/
5
Able to relax
1.0
/
5
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ByTowanda
fromSW England
fromSW England
Traveler type:Leisure
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