We arrived at the hotel 31/3/25 and were shocked to see what can only be described as a building site outside! We were really annoyed as I would have thought with the amount of work going on we should have been informed, this was really poor customer service on the hotels part. Parking was really difficult and there were no disabled spaces that we could see. On checking in the receptionist advised we had an upgrade……this turned out not to be as good as it sounded on floor 3 front facing as work was being carried out on the lifts and also extensive heavy work to the front with horrendous noise ( we travelled from Glasgow and were up at 4 in the morning so hoped to get our heads down for a couple of hours on arrival, this was impossible!). We did look at the possibility of booking another hotel but either prices were too expensive or there was no availability. After discussing with the Manager as we had already booked the evening dinner in the hotel restaurant we were told 50% would be deducted from each main meal, we agreed thinking this was a decent gesture but the menu changed that day, we both chose the crispy chicken schnitzel and some kind of garlic potatoes, the meal was very poor and certainly not crispy. What really annoyed both myself and wife was on checking out when the receptionist asked if we had a good stay, we said no not really, it’s like living on a building site. The receptionist just laughed, i advised it really wasn’t a laughing matter and at that we’re met with silence!! We have used this hotel numerous times over the last 20 years of cruising and had several issues over the last 3 years. This time we will definitely not be returning, which is disappointing as the hotel is a great location.